Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$1,135||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Breakfast could have been better"
Pros: "My seat"
Cons: "Time check in maybe earlier."
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"
Pros: "33" seats"
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Cons: "Kiosk, bag service, One World Integration"
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Premium economy is more worth that the price"
Pros: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "Fast and eady"
Cons: "Couldn't pick seating or check in online so I was separated from my husband"
Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."
Pros: "Really nice crew, the flight was great."
Cons: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "Great service"
Cons: "more movie options!"
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Pros: "Comfortable flight, polite crew, good selection of movies"
Pros: "Cabin staff. Special meal. Cleanliness."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "This was an AA flight.I never expect excellent service from AA."
Pros: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Cons: "Food was extremely disappointing"
Pros: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Cons: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Pros: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Cons: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "Great vacation"
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Pros: "Efficient boarding process. Great god and cabin service. On time."
Cons: "Turbulent flight and the crew was not completely reassuring"
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "fine food, the pilot handled a typhoon like a pro"
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Cons: "ignore the "poor scores for this leg...flight was just fine, this is what I "bought" Not the horrible first leg of this trip...you should drop the code share with AA it is hurting you!!!"
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "All great experience!!!"
Cons: "It was all good"
Cons: "Check-in service at Ahmedabad was very bad. The staff there seems to be very disorganized. Took an hour to check-in may be 10-12 passengers ahead of me."
Pros: "Just OK"
Cons: "Airport lounge at Ahmedabad"
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Cons: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Pros: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Cons: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Pros: "Food was excellent. Service was excellent."
Cons: "Entertainment was limited."
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "The in flight service was great.. Crew was excellent."
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "I liked everything about the flight and the service was great!"
Pros: "Every things"
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"
Pros: "ALMOST EVERTHING"
Cons: "The seats are terrible."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Cons: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Cons: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Pros: "Nice aircraft."
Cons: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."
Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Pros: "Food and entertainment"
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "Cramped seating on long flight. Headrest not adjustable."
Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Pros: "Everything was good."
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Cons: "Seats were teeny"
Pros: "good service, nice staff, confort ok"
Cons: "food can always be improve but overall ok"
Pros: "I was unable to board the flight so there is nothing to talk about."
Cons: "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Pros: "Changi. Wow.."
Cons: "Aircraft rather not modern."
Cons: "Better room in leg and width. Hotter food and tastier."
Pros: "The seat space, and the ability to recline the seat was surprising."
Cons: "It is what it is."
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Pros: "Efficient, courteous and early arrival"
Cons: "Airplane was extremely hot, service was poor"
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Cons: "The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up"
Pros: "Food was amazing"
Cons: "Very good"
Pros: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Pros: "Staff was terrific. On time. That’s most important."
Cons: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "Excellent meals, excellent entertainment system, great staff"
Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"
Pros: "Excellent service for wheelchair passengers"
Pros: "Boarding on time"
Cons: "Food was not fresh. Some crews could not understand English well"
Pros: "Agent actually walked me to my connecting flight due to short turn around time which saved me from having to search the way by myself."
Cons: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."
Pros: "Punctual, service"
Cons: "Price more expensive"
Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Pros: "Karen was nice."
Cons: "They took my drink I just bought before boarding the plane. The landing from the pilot wasn't great... by far the worst landing from all of my travels. The food for Vegetarian Lacto-Ovo Meal (VLML) - (A Vegetarian Meal that may also contain eggs and dairy products) was gross and the guy flight attendant wouldn't give me ice cream because I had a special meal. All I wanted for food was no meat; I didn't expect it would have no ice cream and no real food. I should've, could've taken one of the options on the food list and push away the meat myself."
Pros: "Offering excellent services to handicapped passengers proactively"
Cons: "After landing in Hong Kong the local airport services to the disabled need better organisation/communication. They claimed that the SFO Cathay Pacific check-in staff had not included me in the list of wheel-chair requesters while I knew that the opposite was true"
Pros: "In flight service was excellent. Food was great. Good variety of entertainment options."
Cons: "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
Pros: "On time Good service Nice crew"
Pros: "Quick flight"
Cons: "Do not allow families with children to board first My entertainment system did not work"
Pros: "If you have diebitce don't fly on Cx no service it all"
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "The A350 aircraft"
Cons: "Flight was not long enough...."
Pros: "Airport cleanliness and free WiFi"
Cons: "Excellent cabine service"
Cons: "bring back Me Before You!"
Pros: "since i've been a member of the marco polo club but don't accrue enough miles YOY, this one luck time I got the upgrade on CNY to premium economy. found it to be very comfortable."
Cons: "It was big problem with boarding in BKK because passenger was without a return ticket."
Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Pros: "It was a long flight, but service was excellent."
Cons: "nothing to complain about"
Pros: "The booking crew was excellent, and helped me avoid delays that were caused by heavy rain in Taiwan the day of my travel so I could make my connection."
Pros: "The overall experience was very good and smooth running"
Cons: "The food selection and presentation was a bit less in quality than flying ANA. Lack of WiFi was also notable."
Pros: "Flight attendants were pleasant."
Cons: "Poor selection of food; they ran out of the chicken entree! You should have more chicken entrees; have less beef entrees since a lot of people are avoiding beef!"
Pros: "In flight entertainment was good."
Cons: "I chose Hindu meal and it was not good at all. They were giving the same super cold Salad at each meal service and no coffee or dessert was served with the meal either. Very disappointing."
Cons: "No one went to clean up tolit at the whole trip, no hit towels to clean hands"
Pros: "Clean, roomy and peaceful flight"
Cons: "Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!"
Pros: "Nice amenities, very efficient"
Pros: "Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly"
Cons: "Helpful and more smiles will be very useful. Upgrade the entertainment will be great."
Cons: "Meal for children first"
Pros: "The flight was fast, crew was awesome and overall was awesome"
Cons: "My kayak app wasn’t updated to the correct flight time so they had to put me on the last flight to Melbourne that would make it. Thankfully quantas is awesome and got it done."
Pros: "Was traveling with my 1yr old and my in-laws. Crew could not have made it a more comfortable journey."
Pros: "I’ve taken Qantas once before and it made my trip from the US ato AU so much more relaxing. I just took Qantas again and was even more blown away with everything. The crew members are extremely nice and are always present to help you with something you may need."
Cons: "nothing. all good things!"
Cons: "Nothing not to like"
Pros: "Staff this direction was friendly and helpful."
Cons: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Good service, on time"
Cons: "Coffee, not good enough"
Pros: "Helpful crew. Seats so close together, very difficult tou get out to use facilities. Meals tasty."
Cons: "See last comment above."
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "Worst food on flight m service"
Pros: "Crew was reasonably friendly."
Cons: "Lack of space made it impossible to sleep. Aisle was dangerously dark. Would not surprise me if people experience falls. I know there is a trade off between sleep-friendly darkness and safety for those walking in the cabin. I think you err too much on the side of darkness"
Pros: "Surprised they served breakfast on short haul flight. Check in easy."
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "Double seats in Economy"
Cons: "Complete lack of separation between seats - minimal room. When the passenger in front reclined. It knocked my very small Qantas bottle over. Non existant leg room. A most Uncomfortable flight back to Melbourne Qantas take a look at Jet Blue. ..this should be your benchmark in Economy Travel...."
Pros: "Good crew on the ground and in the air."
Cons: "The food was the worst long haul food I've ever had - a hot sandwich in a box. Really? For a 12 hour flight?! Entertainment was basic - not bad, but minimal. Seat recline was basic/minimal. If you're a budget flyer, pick a different airline. If you're a premium flyer, Quantas is fine."
Pros: "Food, entertainment, comfy seats, quiet sleeping time"
Cons: "Some of the head phone connection did not work"
Pros: "Qantas was half the price of what I had paid for last year on United. Overall the price was great for I had paid for. The staffs were friendly. They let the passengers move around because there were plenty of seats."
Cons: "I didn't like how they didn't give us notification of how far out we were to landing. I end up going to the restroom a few outs. The flight attendant kept knocking on the door. Obviously, I cannot stop what I am doing to go out."
Pros: "Great everything by Qantas - couldn't fault any aspect of the service"
Cons: "Not good that traffic backed up 800 metres to get to drop off zone!"
Cons: "Food on board from Syndey to Melbourne"
Pros: "Every person that works for this airline (that I came in contact with) was very helpful, extremely nice, and very supprtive."
Pros: "in flight experience - ability to preselect food. A380 is a great, quiet airplane."
Cons: "the process at LAX - old airport, long queues. needs updating."
Cons: "Seats did not fully recline in business class"
Pros: "Flying business class on quantas is awesome"
Pros: "Documentaries, food, wine, service, seats"
Pros: "The comfort , the food the entertainment"
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
Pros: "Really friendly, helpful, attentive staff"
Cons: "Weather - there was about 45 minutes of real turbulence!! Service at Hertz was really bad. Kept me waiting about 30 minutes. If I didn't follow up the staff wouldn't have noticed that my car had arrived."
Pros: "Food is good which is being served hot , even the bread is being served hot . The food is of the right portion .The crew is doing what they need to do for the passengers , quiet efficient , smile quite a lot thus making them feel more comfortable . The toilets are being kept clean . Keep it up !"
Pros: "Lady who checked us in in LA was great."
Cons: "On-board crew may have been the worst ever and I've done that flight for YEARS. They only get grumpier, bossier, ruder and less helpful each time. Oh for another airline that flies direct LAX > MEL!!!"
Cons: "Why do they use QF flight number between Hobart and Sydney/Melbourne when it is operated by JETStar? As a customer I naturally expect I can get the same service from JETStar as Qantas.However I had to check out my heavy luggage at Sydney Airport, get a shuttle bus paying money and check in again at JETStar. The JETStar staff at the airport was not helpful at all! On the contrary she BLUNTLY told me JETStar is a different company from QANTAS. That's all. At Hobart Airport I was BLUNTLY told again I had to get my luggage at Melbourne Airport and check in again because they didn't have facility to forward the luggage to Qantas. I understand Qantas and JETStar are allied airlines and so they should give the same service as any other allied airlines. I need good explanation about these poor service from JETStar and Qantas. Thank you ."
Pros: "entertainment system was excellent, very up to date. broad selection of movies and TV shows, good selection of music as well."
Cons: "seats were abysmal for a 15hr flight. These are similar to the intolerable seats and spacing for domestic (US) flights on legacy carriers (although, American is now radically changing seat dimensions and comfort on the 737-800). For a 6hr flight, it is not tolerable. For a 15hr non-stop flight, it is punishing. The Quantas A380-200 is no longer a new plane. The seat hardware is tired, lumpy, stiff, back-breaking. This could be improved by more space per seat, but it is not. I am 6'3" (189cm) and not at all fat (75kg), but the amount of seating space was tight. Again, this is an inconvenience for a short flight, and absolutely punishing on a long, 15hr, flight. It was not a cheap flight, and surely some updated seats can be put in, with fewer rows. By contrast, I flew back to US on Air New Zealand, and was entirely comfortable on a 12hr leg on very modern and spacious seats in the lowest economy class seat, on a 777 plane for a much cheaper fare."
Pros: "Dinner was ok and afterwards were offered twix icecream bars and lindt chocolate balls. Entertainment system was good, although kids slept through flight so didn't notice. Crew was fantastic with both our kids."
Cons: "Having to transfer (nearly 30mins wait/travel time) from Perth international to domestic Qantas terminal."
Pros: "Good selection of movies to watch on my 14 hour flight. Seat was comfortable. Food was good and plentiful, staff members were great."
Cons: "It would be nice if food and drinks could be ordered via the tv screens. I tried to upgrade to business class but the qantas website kept giving me an account creation error message and would allow me to create it. When I got to the airport and asked the attendant he said it was too late to do it in person and I should have done it the day before. He was actually very nice, but it was frustrating that I tried to do it as far as a week early but was not able to because the website. I was still comfortable in the seat I was in but would have felt better if I even had a chance at upgrading."
Pros: "It was the first time I have flown internationally and not gone through immigration when leaving the US. So was fast. The transfer on the bus was good."
Cons: "Qantas needs some better salty snacks to nibble on, those soy crackers are like cat food. The transfer on the bus was not well marked or communicated to passengers. we were lucky to stumble onto it"
Pros: "Everything was great"
Pros: "The entertainment..."
Cons: "There was not a lot of room for my legs when the chair in front of me was in the reclining position ."
Pros: "Smooth and very organized."
Cons: "Everything was good"
Pros: "I checked in late in Charlotte and they reassign my seats. I asked if there were any seat that would give me more leg room and was told the plane was full. They I was asked if I wanted to move to a window seat, which would have given me less leg room. Then I was asked to show my passport after I was in my seat. I was not provided with any explanation."
Cons: "Nothing. I would strongly recommend the crew gets training coaching f I would strongly recommend the crew get some training on cultural diverse."
Pros: "I thought the service was good."
Cons: "The people checking in bags were impolite and not informative."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "Great crew members. Very friendly and helpful."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Food good"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Airlines flying from North Carolina to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights