Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to New Mexico
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Scores according to KAYAK customer reviews
Pros: "It was a short comfortable ride."
Cons: "Nothing everything was lovely. Pilots and crew were excellent. I would love it every flight went as smoothly as this one did!"
Cons: "WiFi was on and off the entire trip"
Pros: "Crew was fantastic!"
Pros: "Very helpful and sweet staff"
Cons: "Maintenance delayed take-off"
Cons: "Delays galore"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Pros: "In seat entertainment. Great crew."
Cons: "An hour and 15 minutes late departing"
Cons: "Flight delayed due to non-working APU, had to wait for another gate due to late arrival. 8:25 scheduled arrival, now at a gate at 9:54."
Pros: "The individual checking folks in at RDU was extremely positive even after the flight had been delayed for hours. The flight crew was very positive as well."
Cons: "The plane had just been cleaned so smelled strange on arrival. It would have been better had we not been delayed for hour after hour, then delayed to get to a gate even once we landed."
Pros: "Comfortable flight. On time."
Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."
Pros: "Smooth experience"
Cons: "Gogoinflight wifi can be erratic"
Pros: "Crew were friendly"
Cons: "Entertainment system down."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Pros: "Flight was on time."
Cons: "Unremarkable customer service. Very 'blah.'"
Cons: "You have to purchase snacks. Such a big company and it can’t offer free snack(cookies or pretzels)???"
Pros: "The Alaska crew were great even with a full aircraft and some rowdy kids. Everyone got along"
Pros: "Crew top notch, they were professional. Always courteous and friendly. Luggage arrived on time from cruise ship."
Cons: "Nothing bad to say."
Cons: "They can’t regulate temperatures in the front half of the plane. Don’t fly Alaska anymore."
Pros: "Fast and organized check in and boarding. Friendly staff."
Cons: "Expensive airline food. Meals should be included for long flights."
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Everyone was nice and helpful, it was a nice trip!"
Cons: "Headphones/tablet needed to be louder, paid $8 for a tablet I couldn’t hardly hear"
Pros: "Staff go above and beyond to be friendly and they truly do have a serve with a smile attitude."
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "I love the service! Incredible flight attendants. On time take offs, early arrivals, so many entertainment options. Clean flight! Friendly service!"
Pros: "Flight good and luckily for passengers, not full so more space!! Bought hot meal, and was good ."
Pros: "Little bit more leg room in the Premier seats. Not sure if it was worth the extra cost though-$69...little more legroom, kinda early boarding, a teeny, tiny snack box and free alcoholic drinks (drink service wasn’t speedy so you maybe got a chance for 2)."
Cons: "It was a long flight. No fault of the airline, just a long flight. The food is ridiculously overpriced so you should plan ahead for your own meals."
Pros: "Everyone was so friendly and helpful. There was a half way blind man sitting behind us and they made sure he had everything he needed the whole flight. I wish Alaska flew everywhere because I would never fly anything else."
Pros: "Flying from the East Coast to the West Coast can be painful, but the airline provided access to free movies & TV shows. The flight attendant making the announcements was entertaining and engaging. She was a good presenter, even when giving directions. The seats were also comfortable, and we each had a charging port at our seat. It was very convenient and thoughtful."
Cons: "The free coffee flavored biscuit/cookie was not particularly tasty and a little too dry. Maybe they should consider another cookie option or offer an alternative snack."
Pros: "Friendly staff, safe flight."
Cons: "No built in TV's or dinner served. I miss that about flights!"
Pros: "Over all our trip was great. We had early boarding, the flight attendants we're very helpful. They checked to see if you needed anything thru the entire trip. The food was good. Both flights were on time."
Cons: "Nothing, everything was great."
Pros: "All else normal"
Cons: "Delays out of bellingham due to ground crew not staffed to fuel our plane."
Pros: "I got there and home safely. Relatively smooth flight both ways. Liked the fact we were on time, or even early."
Cons: "Flying in general."
Pros: "Free texting! Friendly staff."
Cons: "Flight was very warm"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Everyone was incredibly friendly!!"
Cons: "Screaming 2 year old. No one can control that...."
Pros: "ticket agent asked how I was doing, I said good, then said I was going home and leaving my daughter's visit and started to cry. The agent was compassionate, told my daughter to give me a big hug, and I appreciated her understanding. Didn't notice her name, a African American working around 6pm at the assistance booth. Thanks to her, she helped me say my goodbyes to my daughter. Roberta Gilbert -- flight 3490 Seattle to Fresno, Ca"
Pros: "Complimentary IPA was very nice."
Cons: "Too cramped on the plane! Taking out 1 row and the arm rest against the window would help."
Pros: "Pilot was always keeping everyone posted about time and turbulence"
Pros: "Fairly new plane"
Cons: "The two people next to me each had a loose chihuahua. The plane was full and there was no other seat available."
Pros: "They suspect the tail of the plane scraped the ground on take off. We hit severe turbulence just after take off that cause the plane to lose cabin pressure. We were routed right back to RDU. After a check of systems we were put back on the plane."
Cons: "There was not much of a vote of confidence that getting back in the plane was a good idea but just the best option at the time! They could have communicated better and more professionally."
Pros: "The Captain was skilled, made you feel comfortable. Kept us informed. From take off to landing all were smooth. Prefer Alaska Airline over all others."
Pros: "Friendly gate agents, clean aircraft, superior flight attendants, on time flight."
Cons: "Everything was broken. The scanner was broken and our boarding was delayed. The the ramp to get off the plane was broken so we had to sit for an hour while they tinkered with it. We got off our flight over an hour late because of alaska's malfunctions. Also the lady who checked us in was not very polite."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "The crew was great and also the snacks."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Food good"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "Friendly crew and on time flight"
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "Same as Boston to Minneapolis."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "I enjoyed the on-air entertainment."
Cons: "My seat was in the back of the airplane, and I was in the middle seat."
Cons: "They announced there would be inflight WiFi, but they never turned it on."
Pros: "See above"
Cons: "See above"
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Fast and much more efficient than the previous leg of our trip"
Cons: "I believe there should be two staff to serve as for one it looks like too much."
Cons: "It’s a shame the larger airlines are eating up the smaller!"
Pros: "David took really could care of our cabin. Likes his cheerful attitude. He was excellent. Hope you let him know."
Cons: "Had to drive 100 miles to catch second leg of trip."
Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."
Cons: "Gates are unorganized and crowded"
Pros: "Staff are friendly and helpful"
Pros: "No complaints at all. Comfortable and on time."
Pros: "Food was okay."
Cons: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Pros: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Cons: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Pros: "On time and quick."
Pros: "On time. No surprises. Decent food and entertainment."
Cons: "Squeezed into my seat like a sardine."
Pros: "On time with no delays"
Pros: "Went without a hitch"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Cons: "No free wifi"
Cons: "Seat back in front of us broke. So my partner and I had to move to other seats during landing."
Pros: "No problems."
Cons: "All was well."
Pros: "Departure and arrival time"
Cons: "No carry on bags"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Cons: "All the different prices for seats. I think it is a stupid system. Miss the good old days of air travel."
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Cons: "seats should be sold based on the weight of passengers."
Pros: "Boarding on time and arrived to my destination on time."
Cons: "no comment"
Cons: "Equipment malfunction at 11 pm is always really nice."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Pros: "Not over crowded"
Pros: "not much"
Cons: "not much"
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Cons: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Pros: "On time arrival"
Cons: "Last to board with a young child."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Leave and arrive on time"
Cons: "No entertainment options"
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Cons: "Middle seat and one of the last ones on. Enough said"
Cons: "Aircarft could of had mor a/c"
Pros: "Arrived 25 min EARLY for a change!"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "Complimentary First Class."
Cons: "Clean plane better"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "Fantastic service and very poloce staff."
Pros: "Everything was very good"
Pros: "A bit more leg and knee room."
Pros: "On time schedule!"
Cons: "They never have enough food selections in First Class"
Pros: "Quick boarding and on time take off"
Cons: "Nothing to report!"
Cons: "Small plane"
Pros: "Boarding was earlier than schedule."
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "The agent in charlotte. Due to my delayed flight which caused all my other flights to get re-booked - she went above amd beyond to help get me on a flight with my friends"
Cons: "Almost everyrhing - first flight delayed which caused all my flights to get rebooked. Was told when I flew feom charlotte to phoenix connecting flight would be at 1:59. Landed and found out delayed for 6 hrs. Should have originally arrived in Honolulu at 5:30, disn't get there till 1:00 am their time. Ridiculous -"
Cons: "Flight was delayed 1.5 hours due to a maintenance issue"
Cons: "Flight massively delayed. Missed my connection. And the next flight. If they had called ahead at the gate would have made the next one, instead had to sleep in the airport overnight."
Pros: "The flight attendants were excellent! They really communicated with the passengers regarding connecting flights and flight time delays."
Cons: "Way too small and skimpy seats, I felt like I was in a jump seat getting ready to jump out with a parachute!"
Pros: "Flying first class"
Pros: "Plane took very late. No air conditioning for quite a long time before airplane took off."
Cons: "Never seems to happen to me on other airlines"
Pros: "The service"
Pros: "all went well...no issues"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Cons: "They suspended my ticket claiming I was a NO SHOW when that was not the case @ all!"
Pros: "No long waits. Smooth travel."
Pros: "Uneventful. Pleasant staff."
Cons: "Airplane seats, they're never very comfortable. Unfair to have to pay more for exit row. Headrests and seats are just not pleasant."
Pros: "Nice and happy/friendly people working for the airline..will take this airline again"
Pros: "They lied"
Cons: "The delays all day!"
Cons: "Nothing not to like!"
Pros: "On time quick flight"
Cons: "Snack not much. No entertainment. Not much legroom."
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "The chairs were nice"
Cons: "Not a hole can f oj"
Pros: "Getting home"
Cons: "Everything. The people checking you in were so low speaking to announce the flight multiple people including me missed it. When I got rebooked the airplane was just dirty"
Pros: "Everything no line Quick best ride I ever had Thankyou"
Pros: "Everything went smooth."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "I liked the snacks and I liked how I got to volunteer check my bag"
Cons: "The seating room was extremely uncomfortable"
Cons: "My flight to Houston was delayed so I missed my other flight to Calgary. I had the most imported meeting at work that I will miss because I am stuck here until 8 o clock in the morning! I've been in the airport and they did not give me a hotel or vouchers for food or ANYTHING! Most horrible experience with United airline! NEVER fly with them!!!"
Cons: "My flight was cancelled due to the weather. I had to stay at the hotel with my parents and then fly next day. I had 11 bags and was told that United can't hold bags in airport so I had to take them to the airport. I paid twice for my luggage . I paid about $700 as a sequence for the flight delay."
Pros: "Wine was good and generous pours were nice."
Cons: "Turkey was terrible never offer it again. Bread was stale. Get better coffee"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Cons: "Very nice friendly service, keep up the good work."
Pros: "Flights were on time..."
Cons: "Complimentary wifi was on the fritz"
Pros: "Everything, service, timing. Great job"
Pros: "Again everybody was nice and we got on the plane on time."
Cons: "It was difficult for me to find the gate because it was one outside. The small plane was suffocating."
Pros: "Everything was fine. I have a small suggestion , why don't you have direct flights from charlotte to tampa or Tampa to Charlotte for bit cheaper fares?"
Pros: "I made it to my destination"
Cons: "It’s Frontier so it’s not supposed to be amazing. Not having to pay for a drink of water would have been nice though.."
Pros: "No glitches —- everything ran smoothly."
Cons: "My KTN was incorrect and Frontier was unable to correct."
Pros: "Nice airline; no frills but didn’t need it with a short trip"
Cons: "It can always be better if other passengers wouldn’t be rude and jump up to deboard when the plane lands."
Pros: "Seat was pretty decent but none of them recline and I was in row 2 with the extra legroom and premium seats."
Pros: "comfortable seats"
Cons: "almost 1 hour late boarding!"
Pros: "Everything was ok"
Cons: "Frontier charger for everything"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "Attendants very personable, boarding very efficient"
Cons: "Seats were uncomfortable. And because I purchased a cheaper ticket I felt everything was a la carte and very expensive."
Pros: "Friendliness of staff"
Cons: "No water passed out"
Pros: "Not much to like."
Cons: "Not much to like: late boarding, Late takeoff, Late arrival Smaller jet with 6 seats per row Not much to like."
Pros: "When we were flying from phili to Charlotte they put my boyfriend's bag in the slot to see if we woyld have to pay for our carry on. His was good. Mine was a little bigger but because i had my chemo medication in it they did not charge me. When i was returning from Charlotte they charged us for both bags. I told her they didn't in phili and she said every airline does it. So maybe something should be written in ur policy. What is the sence of taking a carry on when you are going to pay $90.00 round trip. Makes no sence to me. I hope u do reply back. Other than that everything was good."
Cons: "Read the above . and now i c the reviews and everyone had the same problem. Getting charged!!!"
Pros: "Simple and easy loved my seats."
Cons: "No offer of beverage even water."
Pros: "Easy to check and but confusing about whether we had to go to kiosk on not."
Cons: "Had to pay for drinks and snacks"
Pros: "Everyone was really nice!"
Cons: "Well I paid for a reclining seat and didn't get it.... I should of paid regular price"
Pros: "Staff was Friendly and The Price was Great"
Cons: "There wasn't anything"
Pros: "Watching the plane arrive to pick us up. Once in place the pilot had to stick his head out of front window to see why they couldn't fit for the arm of disembarkment platform!"
Cons: "I was never notified of delay"
Pros: "The price, availabilitu"
Pros: "Ease of boardong"
Cons: "Lack of info"
Cons: "We had to pay for another ticket to fly home. I few United airlines home. So I put out more money for my trip and missed another day of work."
Pros: "The price"
Cons: "More variety of times for flights"
Cons: "Seats were very uncomfortable they didn't even recline on top of they charge you for every single thing."
Pros: "They were friendly and assisting. Boarding was smooth."
Cons: "Super uncomfortable after 3 hours"
Pros: "It is so convenient and was a pleasure to get in and out. Pick up was a little crazy but still nicer than other airports."
Pros: "The seats are very uncomfortable. Less leg room than any other airline. Can always guarantee a delay, gate change without notice, or sitting on the tarmac for hours."
Pros: "Free water"
Cons: "breakfast menu"
Pros: "The staff are very friendly and happy...seats nice without all the monitors... I like the melted backs and the mini trays."
Cons: "Still long boarding and clearing the plane. Wish there was a process to make it quicker."
Pros: "Service was great. People were awesome."
Cons: "The luggage fee for one bag was $40. I wanted to pay with cash, so I had to buy a visa cash card (another $5). This process made things a bit more stressful flying with a pet. So check the baggage fees before booking ticket. I should have done the research, but it was still quite a surprise."
Pros: "Every body was great!"
Cons: "No complaints"
Pros: "Smooth fast ride"
Cons: "Baggage claim took too long I missed my bus and had to wait an hour for the next bus"
Cons: "Frontier didn't have the correct gate on the boarding pass and usually isn't even in the display boards. It was fine for me but anyone not airport savvy would be upset."
Cons: "The plane was delayed and I was not notified by email."
Pros: "They let parents with children under 3 board first along with those that need help. That was a plus for me since I was traveling with my 2 years old grandson"
Cons: "I had no complaints"
Pros: "everyone was friendly"
Cons: "it was cramped."
Cons: "Overhead baggage fee, new seats were uncomfortable."
Pros: "Quick easy no hassle"
Cons: "Having to pay alacarte for everything"
Cons: "It would have been nice to have a drink and a snack."
Cons: "I didn't like the checking in process"
Pros: "Boarding was efficient, staff friendly and helpful"
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."
Pros: "It was satisfactory. More space than I expected for a low fare airline"
Cons: "That I was nickle and dimed for EVERYTHING."
Cons: "Overcrowded no complimentary beverage"
Pros: "Seat was comfortable. I had enough room with long legs!"
Cons: "I did not like having to wait in line at ticket counter to check my bag. It would be great to have a line for just checking bags at the ticket counter. I stood in that line and watched people doing seat selection, finding IDs, paying for stuff. A kiosk machine would be good too. If you're going to buy more planes fix the incoming passenger issues."
Pros: "Not a thing"
Cons: "Trays were the size of my plane ticket had to sit laptop in lap, had to pay $6 for a diet coke when I thought it was free and couldn't return it because attendant opened it. By far the worst airline ever"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"
Cons: "Hidden costs on everything"
Airlines flying from North Carolina to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to New Mexico
Masks required on board, masks provided on flights from North Carolina to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to New Mexico
Testing for antibodies, testing for symptoms for flights from North Carolina to New Mexico
Waiving of change fees. Search flexible flights from North Carolina to New Mexico