Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Pullman
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Scores according to KAYAK customer reviews
Pros: "Crew was fantastic!"
Cons: "The WiFi availability seemed to be delayed and appears to be pricier than that of other airlines."
Pros: "Crew was amazing and food was surprisingly good. I was in first class however"
Cons: "Delays galore"
Pros: "In seat entertainment. Great crew."
Cons: "An hour and 15 minutes late departing"
Cons: "Flight delayed due to non-working APU, had to wait for another gate due to late arrival. 8:25 scheduled arrival, now at a gate at 9:54."
Pros: "The individual checking folks in at RDU was extremely positive even after the flight had been delayed for hours. The flight crew was very positive as well."
Cons: "The plane had just been cleaned so smelled strange on arrival. It would have been better had we not been delayed for hour after hour, then delayed to get to a gate even once we landed."
Pros: "Crew did a great job with full, delayed flight. Alaska kept delay under control."
Pros: "The crew, boarding process, baggage check in, everything really is just a breeze."
Cons: "Please refresh the seats a bit. I know space is limited and getting tighter all the time, I get that, but please improve the comfort of the seats. They're unbearable after 30 min."
Pros: "The employees are excellent and very friendly."
Cons: "The flight was expensive and the seats are small and cramp. So is the isle, where the flight attendants who are small kept hitting you as they walked by."
Cons: "Alaska airlines is a consistent let down. This was the LAST time I will ever fly them. A 9 hour delay because their captain called out 1 hour before the flight. They did NOTHING to compensate the entire plane, made ppl leave back into a city with their bags, no food, etc. The gate agents handling it could've cared less and told people to call and complain it wasnt their problem. The service was horrible from top to bottom and cost people their entire day. Many missedevents, connecting flights and Alaska all the while didnt even comp a coffee to people theyd stranded from 6am to 6pm ,"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Smooth experience"
Cons: "Gogoinflight wifi can be erratic"
Pros: "Crew were friendly"
Cons: "Entertainment system down."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Pros: "Flight was on time."
Cons: "Unremarkable customer service. Very 'blah.'"
Pros: "The Alaska crew were great even with a full aircraft and some rowdy kids. Everyone got along"
Pros: "Everyone was very friendly and professional, they granted me with an unexpected upgrade."
Cons: "They can’t regulate temperatures in the front half of the plane. Don’t fly Alaska anymore."
Pros: "Super nice and accommodating crew."
Cons: "Waited on the plane for a bit longer because of passenger mix up on a full flight."
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Staff go above and beyond to be friendly and they truly do have a serve with a smile attitude."
Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "I love the service! Incredible flight attendants. On time take offs, early arrivals, so many entertainment options. Clean flight! Friendly service!"
Pros: "Flight good and luckily for passengers, not full so more space!! Bought hot meal, and was good ."
Cons: "My flight had a two hour delay"
Pros: "Little bit more leg room in the Premier seats. Not sure if it was worth the extra cost though-$69...little more legroom, kinda early boarding, a teeny, tiny snack box and free alcoholic drinks (drink service wasn’t speedy so you maybe got a chance for 2)."
Cons: "It was a long flight. No fault of the airline, just a long flight. The food is ridiculously overpriced so you should plan ahead for your own meals."
Cons: "Even though we boarded and pushed off from the gate 20 minutes early, flight left 15 minutes late."
Pros: "Everyone was so friendly and helpful. There was a half way blind man sitting behind us and they made sure he had everything he needed the whole flight. I wish Alaska flew everywhere because I would never fly anything else."
Pros: "Flying from the East Coast to the West Coast can be painful, but the airline provided access to free movies & TV shows. The flight attendant making the announcements was entertaining and engaging. She was a good presenter, even when giving directions. The seats were also comfortable, and we each had a charging port at our seat. It was very convenient and thoughtful."
Cons: "The free coffee flavored biscuit/cookie was not particularly tasty and a little too dry. Maybe they should consider another cookie option or offer an alternative snack."
Cons: "Wider seats, sitting in middle seats is miserable to sleep in"
Cons: "The internet was not stable even after you pay"
Pros: "It was comfortable clean pleasant and well priced"
Cons: "noise of the engines but you can't fly with out them"
Pros: "Over all our trip was great. We had early boarding, the flight attendants we're very helpful. They checked to see if you needed anything thru the entire trip. The food was good. Both flights were on time."
Cons: "Nothing, everything was great."
Pros: "I got there and home safely. Relatively smooth flight both ways. Liked the fact we were on time, or even early."
Cons: "Flying in general."
Pros: "Free texting! Friendly staff."
Cons: "Flight was very warm"
Pros: "Everyone was incredibly friendly!!"
Cons: "Screaming 2 year old. No one can control that...."
Pros: "They provided excellent & freindly service."
Pros: "Pilot was always keeping everyone posted about time and turbulence"
Pros: "Fairly new plane"
Cons: "The two people next to me each had a loose chihuahua. The plane was full and there was no other seat available."
Cons: "Worst landing I ever experienced"
Pros: "They suspect the tail of the plane scraped the ground on take off. We hit severe turbulence just after take off that cause the plane to lose cabin pressure. We were routed right back to RDU. After a check of systems we were put back on the plane."
Cons: "There was not much of a vote of confidence that getting back in the plane was a good idea but just the best option at the time! They could have communicated better and more professionally."
Cons: "Flight delay...NOT Alaska Airlines fault."
Pros: "The flight was fairly empty so I got to stretch out. The boarding process was pretty fast and they were prompt in giving out immigration forms."
Cons: "The seats were rather small. Also when I wiped my headrest with a towel it was incredibly grimy."
Pros: "The Captain was skilled, made you feel comfortable. Kept us informed. From take off to landing all were smooth. Prefer Alaska Airline over all others."
Pros: "On time Friendly crew"
Cons: "Food and entertainment n/a"
Pros: "Many flight schedules."
Cons: "Sardine seats. Ventilation. Limited Internet programs."
Pros: "The flights were on time."
Cons: "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
Cons: "Attitude of flight attendant"
Pros: "The crew was very nice and helped me with what I needed."
Pros: "Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers."
Cons: "Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard."
Cons: "All of my flights were delayed"
Cons: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Pros: "Pilot had good sense of humor."
Cons: "Entertainment system in wife’s seat didn’t work"
Cons: "Despite inbound flight - with the same airline - coming in 6 minutes early the connecting flight was closed when arriving at the gate. Rebooked on next flight some 3 hours later."
Cons: "Small, cramped seating"
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Everything was on time and had a early arrival east a great flight the crew we're friendly and all crews we're on too of there game thanks AA"
Pros: "Friendly crew, and my wife and I were lucky to have empty seats next to us."
Cons: "Old plane, no food, no in-seat entertainment, drinks only for purchase. This is what air travel was like in the 1980s. A nice throwback flight!"
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Cons: "Had a mechanical problem and took us 30 minutes to take off"
Pros: "Great crew. So friendly and accommodating."
Pros: "Bad bad"
Cons: "Bad bad"
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Cons: "The landing was pretty rough. One of the roughest I’ve ever experienced. I thought we were skidding for a minute. The pilot pulled the brakes super hard"
Pros: "I liked how friendly the staff was. All the attendance were helpful and always happy to help."
Pros: "The attention and services"
Pros: "Average. Expectation for US airlines are so low this flight score average."
Pros: "The crew were friendly and helpful."
Cons: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Pros: "Not much"
Cons: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "Timely and comfortable flight"
Pros: "Excellent cabin crew"
Pros: "The seat I was given was very comfortable Entertainment was good selection"
Cons: "Food was cardboard, not terribly exciting, the cold air was too much and then it became it really warm - not sure what that was"
Pros: "Flight crew was courteous Seat was as comfortable as an airline seat can be"
Cons: "BULKHEAD seat did not have entertainment. Had to go in search of water"
Pros: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pros: "The Admirals Club in Paris is lovely."
Cons: "My seat did not work properly- there was a short in the mechanism, I believe- that required repeated attempts to get it to recline completely, which was ultimately unsuccessful. I was clearly having difficulty with the seat but didn't receive any assistance while FA chatted up a celebrity in the seat in front of me. Flight attendants seemed to provide very perfunctory service, not commensurate with first class. Very disappointing experience compared to others in the past. I don't need to spend half a zillion FF miles when I could just buy a coach seat."
Pros: "The plane had a wider aisle - much appreciatedz"
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Cons: "Flights that long should have on board entertainments and food"
Pros: "Person at the ticket desk was nice and helpful"
Cons: "Not enough people to help all of the travail let's"
Pros: "There were no unexpectedly positive surprises. There was nothing that stood out as a positive experience beyond status quo"
Cons: "The airplane was older technology on three of the four legs. No charging outlets, or personal entertainment except on one flight. They also lost our bag, so that really stinks. They Gate checked my bag, and didn't give me a ticket. I even told them that I'd prefer a ticket, in case something goes wrong, and they replied 'oh no worries, it'll be up in baggage claim". I looked him squarely in the eyes abs I said, OK I'll wing it, but I trust you! He said no worries."
Pros: "Very nice flight attedent on board and flight was very smooth."
Pros: "The service"
Cons: "The delays"
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Cons: "We were waiting for 6 hours then our flight got cancelled. We got another flight which is in the second day !! And I am going back to MIAMI on Sunday 7:00 am . What a bad airlines!!"
Airlines flying from North Carolina to Pullman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Pullman
Masks required on board, masks provided on flights from North Carolina to Pullman
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to Pullman
Testing for antibodies, testing for symptoms for flights from North Carolina to Pullman
Waiving of change fees. Search flexible flights from North Carolina to Pullman