My travel mate needed wheel chair assistance getting on and off, and it was excellent. Thank you!
Comfortable seats, good drinks with lots of water refills, staff was kind and understanding of my disabled mother!
Affirmed my disability by allowing me to board when most accessible. Very parable, helpful and friendly staff. Smooth flight overall! I always fly Alaska when possible! Thank you!
In both halves of the trip (going and returning) there were problems. Not exactly Alaska's fault, but still really difficult. Outgoing flight was canceled and rebooked twice due to a total ground stop of all Alaska's flights. This required me to change airports with minimal notice and I almost missed my flight transferring to the other airport (which was roughly an hour and a half away). On the return, the first leg was delayed by an hour, and the second leg was delayed by nearly 3 hours. This was a rough set of flights and the communication about all of these changes was minimal. Crew did their best however, so no fault there. Other thing to remember is there is no food on Alaska flights unless you pre-order. Take that into account when you choose airlines.
The setting on the loudspeaker was painful and the crew member who did the talking spoke very quickly and repetitively, with extra little jokes that were distracting and mostly unfunny. I doubt that the main messages penetrated the noise.
The Alaska app and website were not fully operational. I had to spend about 15 minutes at the counter doing things that should have been completed online. The agent was very nice and helpful, however.
Good. They checked my bag FOR FREE so I didnt have to try to hoist it up into the overhead compartment. Also, they served free beverages, which I appreciated.
From my interactions with the Oakland airport staff through TSA through the gate agents to the flight crew on Hawaiian they were just so kind professional and helpful.. the only thing I would add would be the they need more help and TSA and on the Hawaiian airlines flight it would be so much nicer for them to play beautiful Hawaiian music on the way over there.. they didn't start playing it until right before we landed..
Staff was very friendly. Flight was on time and arrived early. Flight was comfortable.
1). You should probably add the option of N/A to your list of choices. I really can't rate the food on the trip because it was a two hour flight that I mostly slept through. 2). Alaska airlines did a great job with communicating that the flight has been delayed due to fog in Seattle (safety first), and with getting us to our destination safely and smoothly. Something that is really appreciated by a person who is terrified of flying 😅
Ever since Southwest starting charging for bags, passengers don't want to pay to check their bags, so the gate agents have to beg people to check their roller bags now because there's "not enough space". This was a terrible business move by Southwest.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Southwest Airlines is behind the times with a woefully inefficient service animal policy that leads to major inconsistency and stress for passengers and crew alike. Despite so many attempts to share feedback and request better support, they bungled it once again and provoked a panic attack in the process, with no apologies or acknowledgment that their crew was failing to adhere to their own inadequate policies. WiFi didn’t work, flight was delayed by an hour, it was about what I’ve come to expect from Southwest these days.
Flights were full but SWA still managed to get everyone loaded and depart on time. No snack or beverage service on the first leg due to turbulance. Seats were clean but very little cushioning. Reasonable amount of leg room.
Our flight to Oakland was great bc the plane was new but it was delayed by 15min not bad at all. Over all it was an 8/10
Our flight to Vegas was delayed by almost two hours - I appreciated the updates but it was a bummer of a start to a celebratory trip. The delays meant we missed our dinner reservations we made a month ago so that was disappointing. Once we got to the gate, though, the crew did all they could to make up for the lost time and to keep it efficient and enjoyable, so I appreciate their efforts!!
There was a problem that delayed boarding for more than 20 min. and once everyone was on board, the plane did not take off for another 30 min. which then made our arrival in Phoenix 1 hour late.
Our two flights from GRR to MDW and MDW to OAK were both delayed due to weather. Be sure to build in a sufficient buffer in the transfer time to account for this type of problem. SW recommends connections as short as 40 min. Don't do this. We had to change concourses in MDW, a pretty long walk, to make our connection. Rule of thumb I use when traveling on flights with multiple legs is for connections of 80 min or more, unless there is no plane change, in which case it doesn't matter.
Loved the leg room, usb charging, outlet, food, staff. The seats were very uncomfortable for some reason and made my buttocks ache and would have liked to be seated together from the time of purchasing tickets without having to pay extra.
Friendly & on Time .Need to make sure the Hana Hou magazine is in front of each seat
Boarding was efficient and everyone helped with putting luggage in the over head compartments. The crew distributed food and drinks well.
Allowing passengers to move to empty seats if flight isn't full.
Friendly crew, flight left on time and arrived early. Had problems with using in flight entertainment on my iPhone, could not get it to work, with WiFi available. Liked being able to charge my phone. Overall a good experience!
Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking
Overall good experience. I'm just over 6ft with long legs and legroom could be better, but is on par with other airlines. Only real negative was turbulence but that's not the airlines fault.
Our flight to Lihue was cancelled two times so after paying for baggage etc we had to go to seattle wait a couple of hours and then to Lihue. What should have been a five hour trip took over 10 with two kids and four adults, frankly it wasn't fun. The trip home was ok but seats are very cramped . I just wish we could have spoken to somebody who would understand what a hardship this was on our family vacation
The airline cancelled the flight for my wife, forcing us to leave at separate times from different airports. They did not tell her or me, or rebook her until we insisted. Luckily they did not force cancel my 80 year old mother. Also, both my mother and I upgraded our seats to get a power outlet - Alaska took the money for both of us and the entire plane did not have an outlet or any internet. The entertainment was about twelve bad movies, only streamable from your own device.
I received an email within 24hrs that was overlooked, that notified me of my flight cancellation. When I arrived at the airport they didn’t have a seat for me on the flight that they shifted passengers in. I was delayed back and rerouted to another airport. Although the delay was an hour, it had impacts on my arrival, transformation, immediate plans. I’ve used Kayak multiple times for many flights, however, this experience gives me concerns. And it happened both going and coming.
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
Terrible! The plane was old and you are required to connect your own device to their Wi-Fi rather than have entertainment options in the back of the seat in front of you. The Wi-Fi went out during the flight and there was only one plug for the devices every two seats. Three out of five surrounding my family did not work. The seats and spaces under them were so small I could not fit my backpack, which I’ve always brought on flights and fit before no problem. The crew were unpleasant and patronizing.
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
Everything was great, only problem was that flights were delayed
