Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Delayed flight, 4th times changing gates, airplane is too cold and no blanket offered, 5.5 flight with only biscoff and drinks offered."
Cons: "They should at least offered blanket and small meal included with the fare"
Pros: "Crew was amazing on board in the first class cabin"
Cons: "They advertise certain movies on their website but have a very limited selection on board. Couldn’t watch what I had wanted to watch."
Pros: "Pretty clean plane"
Cons: "The limited entertainment relative to other types of planes was challenging"
Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."
Pros: "Super comfortable seats, crew was amazing very tentative."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Pros: "Service with a smile and offered water"
Cons: "Landing a bit rocky and no gate available with early landing at Seattle airport"
Pros: "Service always good!"
Cons: "Nothing I can think of yet."
Pros: "Alley to pre-board because of tailbone fracture."
Cons: "Landed in a peanut free section, and couldn’t eat our PB&J sandwiches at our seats We brought for lunch."
Pros: "No a full flight lot o room. Crew was great. Seats were so-so. Good leg room but afte5 5 hours hurts the backside."
Cons: "No being able to watch a movie because the app download prior to take off is in fine print so.. now they get to charge 10 bucks to rent there movie watcher screen."
Pros: "Great crew, at the gate and onboard."
Cons: "The $8.50 I spent for the ono bowl was a train wreck. Not seasonsed. The sauce was congealed. Pretty much inedible Sad when everything else was superior."
Pros: "Got an exit seat so I had some leg room."
Cons: "Too much carry on luggage. It’s out of hand and to the point of being ridiculous. No one is really enforcing size restrictions. Slows everything down."
Pros: "We were completely surrounded by parents with toddler. The tots were crying and one was screaming. The flight attendants brought ear plugs. We waited for the bar service. The planes was clean, new with WiFi hookups. Leg room is a thing of the past. I am glad to be thin and limber. The cheese plate was reportedly delicious."
Cons: "Being in a sea of crying babies. I would have preferred some space away from the noise."
Pros: "Stewardess' we're very friendly."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "Seats and wifi we're good. Staff were nice and professional."
Cons: "As the headline says, our plane was grounded prior to arriving at our departure airport and we got a plane that wasn't being used according to the pilot. Well, as soon as we stepped on it smelled like an unventilated restroom. The smell never dissipated."
Pros: "Excellent care all of the way to the baggage crew in Kahului."
Cons: "A slightly hard landing in Kahului."
Pros: "Customer service both on the phone and in person wede professional, friendly, and accommodating. They went out of their way to make our trip as comfortable as possible."
Cons: "I, honestly, have no complaints about this flight."
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "On time"
Cons: "Seats could be more comfortable."
Pros: "The service the last time I called"
Pros: "Prompt easy quick"
Pros: "Travel time, good flt crew and flt."
Cons: "Seats were to short"
Pros: "Worth it"
Cons: "good vacation experience with Alaska Airlines"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "Loved how smooth it ran,such a professional crew,really made the time pleasant.i really wish all my flying times could be like this one,I would highly recommend this airline to all my friends,family and work partners,the crew was well verse in key Hawaiian words and very polite on departure."
Cons: "I think it would be to difficult to try and come up with anything,maybe I could say that the chicken was a little over cooked but that's it"
Pros: "Staff was great."
Cons: "Food options just ok. Seats super small"
Pros: "We didn't crash."
Cons: "Cheap seats, food, everything we mediocre..."
Pros: "It was on time and 30 minutes early to our destination!"
Pros: "Comfort,service , and plane all great !"
Pros: "Left early, arrived early"
Cons: "Tell me about the entertainment software before we get to the airport."
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "The flight attendants made our flight very nice. They went out of their way to take care of us."
Pros: "Alaska Airlines has chargers at each seat! So convenient. They also have free messaging, and movies! They also de-board their luggage super quickly - I walked off the plane, grabbed my luggage, and was on my way as quickly as if I only carried-on!"
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "I like the announcement for every situation and weather and time. But people at the entrance do not say welcome and when you leave they don't say anything. Other wise it is very good."
Pros: "efficient boarding"
Cons: "not readily providing pens to fill out declaration forms. felt pressure to ask someone else for a pen to fill out form. It is airline requirement so it shouldn't be passenger's responsibility to find a pen. if a problem for airlines then they should takecare of the requirement at gate when there is time and they could easily provide the pens."
Pros: "I like the seats - the headrests wrapped around. That was good."
Cons: "They KNEW there wouldnt b enough room for the overhead luggage, so they offered to check bags for free. This is wrong: people bring overhead luggage because it won't check or cant check. It seems wrong to offer to check it because they already know its not all going to fit. also, the Alaska boarding procedure is really messed up, compared to Southwest which always runs smoothly."
Pros: "Our ticket handler at Alaska Airlines ( Sep 21- SMF Airport) was the most helpful and patient person we have ever encountered! The tickets we had purchased through Kayak were charged but not booked. Juan did everything in his power to get us on that flight. And when the kayak company failed to book in time Juan got us on the next available flight, being to sure to find us the best price and a direct flight, versus the one we had booked earlier. Over all Alaska Airlines will be the standard my future experiences will be based off of if I am unable to travel through them"
Pros: "Fantastic crew and service"
Cons: "Very rough landing"
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "Our flight attendant was absolutely precious!! Complimentary Mai-Tai was good!"
Cons: "Fruit and cheese plate seems like it was sitting out a bit. The cheese looked slightly dried and cracked."
Playing Hawaiian music as we boarded r ally lifted our spirits. The crew was very pleasant and helpful. Wonderful experience
the seats are a bit tight for a person of my height, 6'2", the plane was clean and the flight attendants were very nice and helpful, the gate agents were also helpful in trying to make our flight more comfortable for us, overall I would rate our experience as excellent
I purchased the leg room upgrade to sit in the exit row. That made a big difference in my comfort level.
Pros: "Great crew even for such a short flight."
Pros: "Great flight great crew"
Pros: "Quality, professional service, beautiful smiles."
Cons: "WiFi connection.."
Cons: "If I had gotten the seats I picked."
Pros: "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
Cons: "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
Pros: "Nice new plane"
Cons: "No free entertainment even once you downloaded the app and food options would have been a nice touch"
Cons: "Nothing I did not like, all went well."
Cons: "Four hour delay..."
Pros: "This is, by far, the superior way to travel! I'm choosing Hawaiian for all my future flights, if I can afford it. You don't feel like a canned sardine."
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "Comfort seating"
Cons: "Plane left late and arrived late 7"
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Sufficient overhead bin space. Mostly very pleasant crew."
Cons: "Although airline recommends arriving two hours before flight, staff not ready for booking. One crew member a bit grumpy."
Pros: "Loved the comfort of the seats and the in flight movies!"
Pros: "Lousy food, why bother. Nice that they gave us a drink before we landed."
Cons: "Flight delayed 5 hours. Missed conections. Lousy 10$ voucher. Poor service."
Pros: "The crew was friendly and helpful."
Pros: "Loved the ease of boarding, the flight was on time, the crew were friendly and accommodating, the food was good and i was not as nervous as usual because the atmosphere was calm and welcoming."
Cons: "i spent money to upgrade our seating. The upgrade was supposed to include an entertainment package, that never materialized. We entertained ourselves but it was disappointing."
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Pros: "Very friendly, fed us nice breakfast and snack later. Weee always offering water very nice of a flight. The free rum punch was a nice touch. Seats reclined nicely and ple t leg roomin coach"
Pros: "The flight was comfortable"
Cons: "They changed the flight time on my return from OGG to SJC and I missed my Southwest connecting flight to SNA. I had to fly into LAX arriving after 11pm and had to take Uber home which cost me $40. I tried to have me fly direct from OGG to LAX but they wanted to charge me $235. I had made reservations way in advance and did not anticipate changed flight times."
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
Pros: "Service, movies are numer one"
Cons: "Nothing to not like on this flight"
Pros: "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Pros: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Cons: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Cons: "The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate."
Pros: "Helpful, friendly and informative; free breakfast;"
Cons: "Would be nice to get one free movie with long flight."
Cons: "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
Pros: "Everyone was very friendly. The offered food, drinks and entertainment without charging as an extra."
Pros: "Friendly service x"
Cons: "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
Cons: "Was not informed of a flight delay, representative at the gate was very unfriendly, seat was changed and was told choosing a seat online was only a courtesy, could not rent entertainment on the aircraft but was never told it had to be done at the gate, airplane seat did not recline. The worst flight I have been on in a long time."
Cons: "It would have been nice to have a gluten free option for the meal."
Loved the customer service. Thank you Delta!!!
Delta didn't have a pilot for our flight. We were delayed 2 hours while they "searched" for one. Then after they found one that pilot was over hours for the day and refused to fly. So they found another one. Then the flight attendants had to go home and they needed to find a new crew. By the time they were done we were delayed 6 hours from our original flight. I used to love flying Delta. The last few flights have been awful. Sounds like its because of poor company management, hiring, and not giving their pilots raises. They are no longer my first choice for flights.
Loved it! Thank you Delta for your service!
Flight left on time which is what travelers most worry about these days
It’s different compared to Southwest flights. Comfortable seating. Nice staff. Drinks and coffee free.
Pros: "Great crew, comfy seats and efficient boarding!"
Pros: "Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers."
Cons: "agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew."
Pros: "Crew attentive and helpful"
Cons: "Delayed for an hour because of changing tire"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Delayed 2 hours, huge inconvenience"
Cons: "Flight was delayed several times and they lost my suitcase"
Cons: "Everything was excellent."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Pros: "Customer service was great"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "The professionalism of Delta employees, timeliness of flt."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "The plane was modern with good entertainment options. Overhead storage was ample."
Pros: "Ability to change planes with a 30 minute layover."
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Cons: "No in flight entertainment"
Pros: "Skyprority was great along with the perks of PE seats. Crew, as usual, were professional, pleasant, and organized."
Cons: "IFE was great but remove the games component from the menu. I had a child poking the screen playing the game for 3 hours and everytime they poked the screen it moved my head as if she was just hitting the back of the steat. PE seats really don't offer that much more room and the seat on the 757-200 vs 9 was AWFUL! My tailbone hurts 24 his later."