I liked that the flight was safe and almost on time. What could have been better...After boarding, there was no pre-departure beverage service in first class section; once in flight, the complimentary American Airlines in-flight entertainment was inoperative; the captain made few informative announcements beyond what is normally scripted.
gluten free meal I had ordered was not on board, so I had nothing to eat on an 8hr flight
Worst traveling experience I’ve ever had with American Airlines
Pros: "Attentive crew very appreciated!"
Pros: "Flight was delayed so we missed our connecting flight. Airline scheduled us for a replacement connector that was a 7 hour layover."
Cons: "Hold the next flight for ten minutes. Half of the plane was on the delayed flight from RDU and missed their connecting flight."
Pros: "Friendly crew, meals/snacks/beverage service all excellent, and great movie selection! Return flight slightly delayed but we got notifications in advance. Would highly recommend the DFW to Rome nonstop flight."
Cons: "The seats in economy are comfortable but way too close together, even for a small adult needing minimal leg room."
Cons: "The food was just barely edible. No leg room The crew was excellent"
Pros: "Free entertainment"
Cons: "If it departed on time. Flight was supposed to depart at 8:06am and didn’t depart until after 1:22pm!! I missed 2 connecting flights and had to catch the last one out for the day."
Pros: "The crew was actually amazing, and all were very nice and helpful."
Cons: "The entertainment on the 8 hour flight was horrible, and there was no way to recharge my phone battery. There was no TV that I could watch, and the "free entertainment" did not work for me."
Pros: "We landed safely"
Cons: "Boarding was delayed at least a 1/2 hour so arriving was late. My luggage never made it on the flight so I am hoping it gets me to tomorrow however no guarantees."
Pros: "Comfortable seating and attentive service"
Cons: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
Cons: "Missed the flight"
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "The seats are roomier than British Airways"
Cons: "One surly flight attendant-generally obnoxious to the passengers."
Pros: "Roomy seats excellent service good food"
Cons: "Need better choices of movies"
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Pros: "Excellent passenger service. PSA consistency performs as best of regionals."
Pros: "got a new plane fairly quickly"
Cons: "mechanical problems on plane we were switched to at last minute so that our first plane a few gates down could load people to another city where more connections that would be missed if they had been on our now canceled flight"
Cons: "Late departure. Sat on tarmac for 20 minutes"
Pros: "Arrived 1 hour and 10 min before take off and American Airlines didn’t let us check in. We explain then that our 19 months got car sick so we were cleaning him on the curb and they refuse to check us in and tell us we were too late. Even if we beg them as we were going to Paris to spend Xmas with our family. No flight for us ..."
Pros: "friendly staff"
Cons: "It was fine with me."
Pros: "Everything else was great - including rest of crew"
Cons: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Pros: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Cons: "The 4 1/2 hour departure delay"
Pros: "Easy boarding. Comfortable seating, congenial crew. Provided wheelchair service as requested with no glitches"
Cons: "Food was subpar for class of service"
Pros: "Crew are saving a bad experience"
Cons: "Space are laughable"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Pros: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Cons: "No wifi or any video"
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Pros: "Liked the little compartment above the tray for electronic devices and the outlet below helped keep my grandsons tablet charged for the flight! Liked the headrest - had flaps that folded out for support if you needed a nap."
Pros: "Roomy first class and very nice staff!"
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Cons: "Sticking me in the middle row"
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Cons: "The people were rude, the food was mediocre."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."