The person sitting next to me did not fit in one seat, so I effectively only had half a seat to myself. Airlines should come up with a strategy to sit oversized people in a way whereby they are comfortable but don't disrupt or take over other people's seats. It's unfair.
The person sitting next to me did not fit in one seat, so I effectively only had half a seat to myself. Airlines should come up with a strategy to sit oversized people in a way whereby they are comfortable but don't disrupt or take over other people's seats. It's unfair.
Very below what I expect from Alaska/ On Feb 19, my foight JFK to Portland Flight was three and a half hours late leaving JFK (NOT due to weatherat departure or destination) In addition to losing this time, I then had to take a taxi home, rather than public tranist due to the late hour. This added $45 to the cost of the trip.
Packed flight. Excellent crew. Served snacks twice all very efficient and polite. Even the lady that checked in our bags was so friendly and pleasant
a 56 flight should ls offer a light snack other than pretzels and a tv or movie
1). You should probably add the option of N/A to your list of choices. I really can't rate the food on the trip because it was a two hour flight that I mostly slept through. 2). Alaska airlines did a great job with communicating that the flight has been delayed due to fog in Seattle (safety first), and with getting us to our destination safely and smoothly. Something that is really appreciated by a person who is terrified of flying 😅
They assigned me a seat last row where seat can’t go back. During online checking could change seat for $130!!! Others who got assigned at gate got better seat free!
The flight was on time and the crew were friendly.
The crew were excellent!!! The seats in coach are waaay to cramped!!! American carriers have, in general, tried to maintain a balancing act between customer service and a healthy bottom line. They've failed, in some cases miserably, and all the marketing propaganda can't change the experience. Alaska Airlines has made a valiant effort to give its customers the best possible experience, and it shows most of all in your crew, their attitude and their approachability. I appreciate and applaud that effort. You seem to be doing your best to play a bad hand with good results.
Be on time. Meal coupon embarrassingly small Have working WiFi and movies
The restrooms used by many passengers were difficult to use because they became dirty quickly.
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The crew was horrible. Cleo was the most unwelcoming flight attendant I’ve ever had.
Do not get fooled by the term “Delta One” flat bed! The seats were super narrow. The ottoman for the feet was so narrow that when you recline the seat in flat bed position, you can only fit one foot in the 8” width space. There was only 1 flight attendant for First Class. The breakfast took 2 hours to get served. Instead of offering French Toast, the served bread pudding. The champagne with orange juice or Mimosa tasted terrible. Almost all the movies offered were ridiculously old. For a long flight from San Francisco to NY, it was frustrating! I DO NOT RECOMMEND this flight!!!
It was a very smooth ride. Not sure on a flight departing at midnight can be much better but it was late arriving and I had an early day so really just the logistics.
The plane looks and feels like we are traveling in a 3rd world country airplane. Dirty bathrooms, horrible food, old and uncomfortable setting, my son’s little table was broken, the chair would stay recline, an so on.
Crew handling the boarding at the gates are quite aggressive with the passengers and must be given training/ refreshing courses to improve customer experience.
Fix the technical issues before departing the airport. We had no entertainment and inflight wi-fi due to technical problem. Imagine up in the air for almost 6 hrs on a cage!!
After we landed, we were held on the plane for 30 minutes. There was no one at the gate once we landed and we forced to sit on a plan that had already over an hour delayed.
Flawless trip. Pilot came out and introduced himself, welcomed everyone, made a light joke to put everyone at ease. Arrived quite early.
JetBlue's check-in was great, but there was an in-flight flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'No, bathrooms are locked! Go back to your seat!' The flight was more than an hour delay, which made me almost miss my connecting flight. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them so long to get a hold of maintenance and for maintenance to get started. Most importantly, my 3 checked baggages are missing! I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all missing!
Safe takeoff and landing Better snacks and coffee. Headphones for the TV monitors.
I didn't like the 2 hour delay and then mechanical issue once we were on board.
Long flight but food was good, with free pillow and blanket. CREW WAS GOOD.
For some reason, the seats on this flight seemed unusually uncomfortable. Speaking with friends who took another JetBlue flight later in the day, they brought up the same issue.
JetBlue has really gone downhill. They have all the problems without the discounted price. If you need to get anywhere in time, this is no longer the airlines for you
One of the worst experience. People from Saudi in general show nasty attitudes. They act like they own us. Or the world is theirs. Rude behaviors aren't acceptable. They have a bad accident and don't even know how to speak properly but they blame me for that and makes fun of me and laughs when I said I'm going to BANGLADESH.
Flight was delayed 30 minutes, but otherwise was terrific. We used our points to upgrade to Mint for the first time which was a fun & comfortable. Josh & Kori were very attentive & genuinely cared about our comfort.
May never fly American again Delay in take off WITHOUT EXPLANATION Cabin freezing Crew NASTY entertainment did not work entire flight
Crew was rude and the flight is not comfortable for long haul.
The flight was so short that the lack of leg room didn't bother me for long. The plane was smaller so only two seats per row and there were chargers. However, they didn't serve any snacks.
Horrible trip. I won't fly AA again Boarding was a nightmare because they squeezed people into the waiting like sardines. My connection was 30 minutes and the run to the gate was horrible. Then the flight was canceled AFTER boarding. The Flight attendants did not know what to do and gave out the wrong instructions. They finally sent us to a different gate. Again, the waiting was like a sardine tin. The flight was okay and my baggage arrived fine.
I will never fly again with AA seats suck. No power ports food was like a shelter trash
I have lost my items and I didn't receive good customer service
Their delay caused me to miss my connection with a twelve hour overnight delay that was terrifying
Impossible d'ajouter des bagages avant l'arrivée à l'aéroport. Obligé de le faire au dernier moment.
Had to gate check bags, even though was empty spaces in overhead bins. No entertainment.
19 hr delay requiring a change to red eye. No lounge access without paying. Loss of seat upgrade fee.
Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again
I like strict carry on policy. Quick to board, quick to leave. Less time at gate and get there quicker
comfortable flight. not fond of the idea to pay for every little detail. baggage checkin or carry ons, basic snack, or some sort of basic entertainment/wifi. would be nice to offer these as perks and stop with the penny pinching.
The seats were larger & more roomy than the old planes. the crew was excellent. . overall a very good flight.
No water for handwashing and they charged $5 for water. Spirit up-charges for every little thing and the planes themselves are old and nauseating.
It was the most smooth landing I have ever experienced (and I travel often). The crew was also very pleasant and the pilots kept us informed. Not even a drink unless a charge though is really bad!
My wife’s in a wheelchair excellent service from check-in to the gate on the plane off the excellent service all around excellent price
Highly disorganized & experienced a flight delay while luggage was lost.
Wifi went from normal to very slow. Some sites wouldn't load
Flying with Spirit is simple- it’s a minimalist airline that gets you from Point A to Point B. I have flown Spirit many times & have never had a problem with it, just don’t expect luxury or convenience. And know that, because the tickets are so affordable, the real charge comes in the bags, food, & extra purchases. The planes are simple, modern, and clean. They function in a way that moves large amounts of people in a more efficient manner, so the seats aren’t the most comfortable but I always bring a pillow and have no problem. I will continue to fly Spirit & would recommend to others
Oakland (OAK)United States
New York John F Kennedy Airport (JFK)United States
New York John F Kennedy Airport - Oakland