delayed flight 3 hours, then took 45 min to get to gate and another 10 min to open door
The plane was put out of service and had to wait for a new plane to be assigned. No one had any information and the information on the screens was never updated. The call wait time was 2 hours and the estimated time for text assistance was 55 minutes which was a lie because after 55 minutes nothing happened. I understand that delays happen but to not have anyone available to provide any update or reassurance was just negligent. Also, what is the point of having an 800 number if no one answers it and don’t get me started on the text message system. Ridiculous!
Very expensive for short flights. Can’t communicate with Alaska Air about passport issue at check-in. Also no replies to my text messages. Wanted to extend our vacation for two more days but this expensive flight ticket is called SAVER and I couldn’t make changes or cancel or get a credit even, so I paid another airline for the return trip. Extremely disappointed.
The flight was canceled at the last minute and we got very upset as we had plans in which our schedule that affects a family reunion was in jeopardy.
Paying for first class and then they want $8:00 for wifi.
fine. only problem,,,, for some,,,,was that many people started trying to exit from the back of the plane,, . lots of irate people. there should be a flight attendant mid plane..to be sure that doesn't happen. The crew up front had no idea what was happening. One big guy started it..then a bunch of others followed his lead. could have gotten ugly... One man stepped in and questioned those rule breakers.. nothing bad happened,,,but......
The setting on the loudspeaker was painful and the crew member who did the talking spoke very quickly and repetitively, with extra little jokes that were distracting and mostly unfunny. I doubt that the main messages penetrated the noise.
Eddie, our flight attendant in the back was excellent. He was very kind and concerned for our happiness and comfort before and during our flight. He made the experience great. We had to deplane due to a ground delay and he made sure we had snacks and water to keep us comfortable while we waited. Overall, it was a great experience!
Flight was delayed which caused us to have to change our connecting flight. Grilled cheese sandwich was served very hot.
We were late so that was what was worst part
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.
Flight wasn’t even full, but too many carry-ons caused us to run out of bin space. New bag fee has folks who would usually check their bags carrying on. Watching Southwest morph into Spirit/Frontier is so sad to watch
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
I would have liked to arrive on time - not 5 hours late!
It was a perfect flight in all aspects! Both legs!
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
I liked the crew member who gave flight instructions on "in case of a problem:. The seats are so small that only a young teenager could sit in middle seat.
Great flight staff. Ease of boarding. Overall, very uneventful and easy trip.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
Flight got delayed and it was very inconvenient . Had to come with another carrier. Had to spend one more night in San Francisco.
Logging into next flight was an issue as I never received a confirmation code
Everything was good for the price I paid. Crew was very nice.
The worst flight experience I've ever had. Our flight was delayed 14 whole hours because the flight crew never showed up. We had to wait in a two hour line to get our new boarding passes, we were told we had no other option but to fly at 10pm (we didn't depart until 11:45pm). Everyone had to contact their hotels and car rental places, workplaces, etc. since we lost an entire day's worth of travel. The crew showed up at 10:15, which was past the time we were supposed to board. They were laughing and being completely smug when they boarded, and they took another hour to board us onto our flight. The flight crew never came to check in on us, we were quickly given one drink and sandwich and they turned off the lights and were negligent the rest of the trip. My mom asked three attendants for a seat belt extender, they never brought one. I was dehydrated and never received another drink. They were very rude and unfriendly, we had been up since 4am the morning of our flight and didn't land in our destination until 2am the next day (5am local time). This was unacceptable service and treatment, these flights are not cheap and we were inconvenienced out of an entire day of travel. This was 100% avoidable and was the fault of Hawaiian Airlines, and their crews inability to show up to work on time.
Loved the leg room, usb charging, outlet, food, staff. The seats were very uncomfortable for some reason and made my buttocks ache and would have liked to be seated together from the time of purchasing tickets without having to pay extra.
My confirmation number did not work to check in the day before, so I had to go to the very busy line (no kiosks at the airport) and almost missed my flight. Also, no one told me that I had to actually check in with Alaska
I was put in seat 6B with no warning. Had no seat in front of me just sticks out in the aisle so I had to hold what I could and put the rest in a bin way further down.
I was traveling with my two young children and brooked this flight as it was the best option. There were no screens for movies etc. which normally would be fine, however, when you list free in flight entertainment that should be mentioned. We don't rely on them but count on it as a worst case scenario backup for the kids to keep the peace if needed. The main issue though was the food selection. I have dietary restrictions so I was excited to preorder meals. Nothing that was offered on board or for preorder was ok for me to eat, not even the snack boxes. It was very frustrating for a 5+ hour flight. Otherwise the flight was good and went smoothly.
Usually we have a pleasant trip on HA. Not this time! All stewards were unpleasant, rude, rushed, condescending. First step onto the plane, WE greeted the crew with an “Hello!”. They greeted us with a terse smile then ignored us. Not a good start. Even over the PA announcements, they were rushed and unpleasant. One Stewart even berated a passenger in front of us when all they asked is if the purchase cart had vodka to purchase. The steward said “LIKE WE SAID OVER THE PA, THIS ONLY HAS FOOD OR BEVERAGE!” Vodka is a beverage! It was a legitimate question. Not sure why she treated the passenger this way. Taking trash was even unpleasant, No “Thank you” or at least a smile. I work in CS. I know good CS can make or break your trip. There was absolutely no “aloha” on this trip. All clearly did not want to be on this plane and felt strongly that they did not want to provide a premium service to their clients. This might be our last HA and cancellation of my HA-MC if we are treated the same way going home. We are typically treated with kindness and warmth in the past with HA. This trip was unacceptable.
Really disappointed with in flight entertainment, 6 hr flight with no built in screens
It was canceled. The flight wasn’t rescheduled, everyone had to figure out their own new arrangements. They said we would get refunded our original fare and receive an additional $150. We received links for $100 only and they expired before we could activate them.
The plane had originated in Las Vegas at 6:30 in the morning and flew to Moline where we boarded. The flight left around 12:30 PM and there were no boxed snacks available and many of the alcoholic beverages were unavailable. I would find it hard to believe that that many of the passengers coming from Las Vegas at 6:30 in the morning, drank and ate that much of the items. I can only come to the conclusion that someone failed to stock the plane for the round-trip. This is a huge revenue failure for the airline and disappointment for the passengers. The flight crew did not seem happy to be there and did not engage with passengers. Allegiant you can do better.
They did not let my husband on the plane with our service animal at the last minute. Do NOT fly this airline with a service animal!
Tight! Seats are not designed for those of us who wear extra-large clothes.
The non-stop flight from Grand Rapids was excellent. I neither expected or needed a budget flight and Allegiant made the trip easy and for an affordable price, Arriving at the Mesa Airport (AZA) is a delight compared to the international airport. For our return flight, we were able to arrive 75 minutes before the flight, return the rental car, check our bag and make it to the gate in plenty of time. That would never happen at most airports.
Easiest flights I’ve ever taken. Plane was comfortable without overly crowded seating.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
Had a issue with catching flight due to airline, was unable to board flight
I liked how cheap it was but both my flights were delayed heavily
It was okay delay was long but I made it
I have never flown Spirit it was much better than anticipated!
Staff was very friendly. They attended to people nicely and reprimanded, in a professional way, to those who wouldn’t listen. AC wasn’t working on the flight waiting to depart in Burbank, so it was uncomfortable for a while since the flight was delayed but then better before take off.
Good on that leg. When I arrived in Detroit I had to wait over an hour for luggage.
First off, i received an e-mail to allow me to check in for our flight. I folllowed the link, when it came to the seat selection, I was unable to select any "free" seats ( meaning without any additional charge) because everything was " unavailable". My Husband and I were ttavelling with our 3 children hence, i wanted to be assured that we were all seated next to each other. I tried 3 times and everytime I click the selection it said " error loading". What the system wants is for me to buy the seats ( anywhere from $25 to $50 dollars each passenger) like I did on our flight bound to L.A. I called customer service and the guy was unhelpful all he kept repeating was to come really early at the airport and we will be assigned seats there. Imagine my anxiety!!! Spirit says they are a budget airline but they are actually the opposite!! And just before our flight, the flight attendant KEPT announcing/ selling the seats that were not purchased for a cheaper price!! Like it was a bidding/ bargaining game! This was our first and last time to fly Spirit.
The crew was very nice. I would like to see them offer basic refreshments just like a soda and pretzels, etc. for free.
Good experience except for the drunk woman who was with a child. Sad
Too many time late and postponed No electrical power for my electric devices
