Alaska’s flights are very full because it schedules its routes via Horizon Air using smaller aircraft where overhead luggage is now always limited.
Very nice flight attendants
Organization could have been better. I was given an aisle seat at booking.On board plane my aisle seat was occupied.Crew member asked me if I could ask passenger to move.Was she serious ??? That is the job of flight crew. I will not risk getting into an argument with a passenger. Get real....do your job. Rob T.
I like Alaska’s dedication to safety. The plane was clean and everyone was diligent with observing mask rules. It made me feel safe.
Cons: "I really appreciated the pilot keeping us update on the flight during the storm, I really enjoyed flying with Alaska Airlines"
Pros: "I'm usually happy with Alaska flights; I've taken this route so many times--and rarely find fault."
Cons: "Not enough fruit & cheese boxes Sitting in back We were told they ran out way up front!☹️"
Pros: "Seating comfort was excellent, the interiors were spotless."
Pros: "The customer service crew helped immensely and quickly booked us a hotel to accommodate us."
Cons: "Our flight to Seattle got delayed, so we missed the connecting flight to anchorage and had to take another flight the next day"
Pros: "They were okay"
Cons: "They should have use the first class bathroom. There was a long line on coach."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "Service with a smile and offered water"
Cons: "Landing a bit rocky and no gate available with early landing at Seattle airport"
Pros: "Tight spaces, slight delay ,"
Pros: "Pleasant crew"
Cons: "Delayed flight. Couldn’t hear the pilot when he was talking."
Pros: "The personnel was very friendly. The seats were comfortable and spacious. Even when this was my first time with them, I’ll keep this airline in mind for future trips."
Pros: "Overall I like the space of the cabin. I felt I had a lot of space and didn't feel crowded. I also like the staff, very friendly and overall did an excellent job."
Cons: "There weren’t any major negatives to note."
Cons: "It was kind of hectic checking my bags. Southwest is very organized, and does everything for you. The Alaska Kiosk was confusing when it came to checking my bags. One of the attendants eventually helped me."
Pros: "Good service onntime oerfurnance great text and entertainment"
Cons: "Lack of snacks for free"
Pros: "Did not know I had to bring or buy own dinner and breakfast. I didn’t see that written anywhere."
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "My son did the flying. He said that he had a very good flight here. The plane took off on time, too. That is all that I know."
Pros: "Arrived early Attendants were friendly"
Pros: "Flight was 15 min early."
Cons: "Seats were a little dirty, chocolate on the one next to me and carpet had stuff on it."
Pros: "Quick flight"
Cons: "Flight was delayed and I'm not really sure why."
Pros: "Prompt easy quick"
Pros: "I'm glad it was a short flight!"
Cons: "It was hot. Really, really hot. They were talking about taking us back to our destination, but that call, positive or negative, should have been made before the flight as we didn't have equipment failure post-boarding. The idea that we'd go back is ludicrous if we'd already pushed from the gate. Get it together, Alaska."
Pros: "Extremely friendly crew and they were very apologetic for the delay. Very comfortable flight"
Cons: "There was a one hour delay and I really wish I had gotten an email telling me about it before I left"
Pros: "My first time treating myself to first-class, so it was very nice."
Cons: "Delayed an hour at departure, and then got bumped out of first class on my connection, which they did change to a later flight; however, sadly no one looked very concerned about the fact that I'd like to have continued my flight in the class I PAID for. More on that in my next flight review."
Pros: "Alaska provided a food voucher and a future flight credit."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Cons: "Flight was delayed. Alaska's boarding/deplaning procedure is slow and inefficient."
Pros: "Alaska Airlines has chargers at each seat! So convenient. They also have free messaging, and movies! They also de-board their luggage super quickly - I walked off the plane, grabbed my luggage, and was on my way as quickly as if I only carried-on!"
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "The flight attendants were kind."
Cons: "There were several issues with my electronic boarding pass. Both on my way in for this flight and previously on another Alaska Airlines flight."
Cons: "Flight was delayed seat was moved to middle seat after choosing a window seat"
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "I like the announcement for every situation and weather and time. But people at the entrance do not say welcome and when you leave they don't say anything. Other wise it is very good."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Cabin crew. Beverage service. Boarding first with kids under 2"
Cons: "Everything else. Cancelled flight with no good options. Flight we did get was delayed 2 hours (longer than flight) and from a different airport. Rude attendants at sfo. No bag for. Car seat even though it was first flight out. Lost luggage."
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Cons: "I couldn't understand the captain's message over the speaker....he either had an accent or the reception was terrible."
Pros: "I like the seats - the headrests wrapped around. That was good."
Cons: "They KNEW there wouldnt b enough room for the overhead luggage, so they offered to check bags for free. This is wrong: people bring overhead luggage because it won't check or cant check. It seems wrong to offer to check it because they already know its not all going to fit. also, the Alaska boarding procedure is really messed up, compared to Southwest which always runs smoothly."
Pros: "Fantastic crew and service"
Cons: "Very rough landing"
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "Personal service. Helpful friendly people."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "the crew were amazing, very friendly, welcoming and attentive."
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "On time"
Cons: "Flight attendants not friendly"
Cons: "Cheerless stewards could perk up."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Cons: "Everything was excellent."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Good movie choices"
Cons: "Too cramped. No leg room"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "great flight - easy and quick as always"
Cons: "the power on the plane didn't work and there was no entertainment"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "The landing experience."
Cons: "The organization of serving meals."
Cons: "Second flight was sold out and it was hot inside the plane the entire time."
Pros: "Sadly, nothing"
Cons: "Big bulky guy next to me insisted on using all of the armrest, all the time. Crew only greeted white passengers with a smile - which is something I'm noticing in many Delta flights (don't see that happen on Virgin or Alaska) I could see the luggage handlers throwing each bag onto the conveyor belt like they had a personal vendetta against each bag. They made an extra effort to toss each bag IN THE AIR so it lands with a thud. Seriously apalling!"
Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."
Cons: "Seats need more leg room or better cushion"
Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"
Pros: "NOTHING WAS GOOD ABOUT THIS FLIGHT!"
Cons: "I received notices of delayed departure of two hours but that same notice showed the arrived was delayed by over four hours. I called and talked to an agent and asked how my flight could have all of sudden gotten two hours longer and was told the delayed departure was correct and the arrive time was not. He said it was a mechanical issue and could change so I should still go to the airport an hour before my original departure time, which I did. When I arrived the flight was now delayed by more than four hours and I was told it was due to the crew being timed out so I had to sit there for five hours waiting to leave. I should be compensated for this error but cannot find out how to do that!"
Pros: "Great experience. Crew was fabulous."
Cons: "I was at the airport 50 mins before take off and the agent refused to give me a boarding pass"
Pros: "Nothing... the passengers were nice."
Cons: "It was horrible! I won’t let any of my friends use Spirit air. I had to pay 55$ for a carry on. I wasn’t even carrying a purse. I was told after I paid 55$ and they took my bag I could have pre- checked my bag for less! I had to pay for my seat!!! There were no screens, no outlets, no WiFi, and no snacks without a charge. On my return The Spirit website did not indicate gate changes as the gate changes. I prechecked this time, 3 hours early and the plane departed 40 min before departure. The screens at kiosk did not indicate changes to flight time or gate change. I wasn’t even called!!! I missed my flight. The staff gave no help for hotel or shuttle. I was to sleep 12 hours for n Next plane and my bag was on first plane. My original flight of $249 to Vegas was $349. Plus hotel 129 plus $40 for extra night stay and Uber."
Cons: "Had to pay $50.00 to check a bag and the weigh limit was only 40 lbs not 50 lbs like regular airlines. So the price of the ticket may have been low but after over $100 baggage charges I would have been better off buying a better airline ticket."
Pros: "I liked that I made it to my destination safely."
Cons: "The flight delays suck. The crew makes jokes that were not funny. I'm not afraid of flying but imagine someone who is. They would have had the heard crew making jokes about how many near crashes they've seen when taking off. The attendant closing the doors said I'm about to close the doors if you have a problem with it Catch me outside how bout dat. Not everyone would get that joke, so if you did not know about the Danielle Bregoli 10 mins of fame, then you would think it was very rude. In addition having cup o noodles and buzz balls as a choice sucks. The seats are super uncomfortable. No matter how small you are you will be touching shoulder to shoulder. Do not attempt to use your armrest. The seats hurt your bottom as well. Keep in mind I was on a flight for 1 hour. I'm not a big girl so that was not the problem. Carry on luggage the normal size, you have to pay for. So make sure you pay ahead or you will pay $100 at the gate."
Pros: "The flight attendants were very friendly and helpful."
Cons: "What I thought was a cheap flight, became a more expensive one because of all the unknown fees. Upon check in, I realized I had to pay $45 each way for a CARRY ON, plus $15 each way for a seat assignment. On board, any food or drink (water, ginger ale, etc) was for purchase only."
Cons: "55.00 for a carry on bag?? Are you kidding me? If I had known that when I bought the tickets of course I wouldn't have bought the tickets. For another hundred dollars I could have bought a ticket From Alaska flown in comfort and had free water !!! Instead I had to use that 100.00 for carry on bags! I hate you guys! You're the biggest rip off. I fly an average 3 times a year. I will never fly Spirit and I will tell everyone on all social media not to fly with spirit unless they enjoy getting raped!!!"
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Cons: "Email spam. Poor customer service. Delays all the time"
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Cons: "Comedy was over the top too much. All the additional pay as you go charges and required checked luggage which force me to the baggage claim for an extra 20 minutes and I had to pay for that privilege."
Pros: "Crew and plane were OK."
Cons: "Seats were terrible. I did not get any sleep on either cross country leg. I can usually sleep fine on planes, but the seats were plastic and had no head stabilizer, and did not recline. It was impossible to sleep. I had a "donut" pillow for my neck, but the seats really made it impossible. I won't fly Spirit again until I hear they have better seats."
Pros: "Absolutely NOTHING"
Cons: "This airline has check in requirements that no other airlines have and did not send any email or notification what so ever letting passengers know. I also was not informed through Kayak of these rules. They would not let me on the flight because I was waiting in line while 3 of the 4 check in attendants were not even helping people in line! I had to pay a $100 fee to change my flight and they didn't have any options for same day. The flight wasn't even boarding yet and there wasn't a line for security and the gate was very close. If they don't let passengers know of their rules when selling through a 3rd party website THEY SHOULD NOT BE ALLOWED TO SELL THROUGH 3rd PARTY WEBSITES! Absolutely disgraceful experience."
Cons: "The flight left 9 minutes earlier than scheduled so we missed the flight and had to go to hotel and missed a day at my job as well as my wife too."
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."
Pros: "Great first-time flight down to LA from Oakland. Great seat/lots of room/nice staff."
Cons: "My trip home was ruined when I had to pay an extra $65 for a super small roll-on bag. I was called out of the on boarding line and not informed as to why. This experience was embarrassing and made me feel awful. I would have not been so upset if I had to pay the same fee on the way down. I actually was able to bring 2 carry-ons out of Oakland without any charge. The LAX SPIRIT team made me consolidate into one bag (which I did earlier) and then charged me an outrageously high fee for a small, 18" roll on that fits under the seat! SPIRIT is inconsistent in their service/policies airport to airport. They have lost me as a customer based on how they nickel and dime their customers with inconsistent policy enforcement of their policies. This industry continues to bulldoze the customer and makes air travel beyond painful."
Cons: "I was on time and it took me a couple of minutes at the kiosk to check in. The online checkin was not working either on spirit airlines.com. I missed The cut off by 2 minutes literally. I told the agent I wasn't aware of their policy that all gates close 45mins prior to boarding. It's not like I had a checked bag in which case I would understand. Letting someone not board a plane 45 mins prior to arriving at the airport is just plain madness. They were so unadjusting and not ready to listen and then wanted me to pay $99 to fly the next day. Their service seriously needs major upgrade. I try not flying spirit because of this reason and now will avoid it at all costs."
Pros: "Can't say I liked anything because I never got on my flight."
Cons: "Five other people and I were unable to board our flight from las vegas to seattle because we received numerous notifications that our flight was delayed, and we were all sitting at the gate at least and hour, one group 3 hours before departure, and did not hear the announcement for boarding because the flight decided to leave 30minutes earlier than we were told. When I went to check in, the plane was still attached, but the attendant would not let me on the flight. Further, this airline does not accommodate for arrangements since the next flight isn't until the next day, and the next flight the day after that. Missing this flight would not be so frustrating, had this airline not only had one flight per day, and we're on standby, we don't know if we will be able to board, we may be stranded for days. So moral of the story, you get what you pay for, and I'm now willing to pay and extra $100 for a more reliable airline so i don't get charged for every little thing and receive better service. This is not the staff's fault; they were all very friendly, this is a corporate issue."
Cons: "After going through a long customer service wait, I was able to rebook a flight on Delta flying through Salt Lake City to LAX, with a layover. A 1.5 hr trip ended up taking nearly 6 hrs. Will not (attempt to) fly Spirit again."
Pros: "the price"
Cons: "forcing the passenger to sign up for the airline membership and advertisements in order to check-in online was not cool, That should be optional. I also did not appreciate more than one hour delay on a one hour flight."
Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."
Cons: "The airline emailed at 2 am to notify that the 6 am flight was cancelled. The cancellation hotline was not too helpful - they rebooked me on a Delta flight connecting to two more United flights. Delta flight was delayed so I would have missed my 2 connections. Finally rebooked me on another Southwest flight to New Orleans (final destination) that they should have rebooked me on in the first place. Also discovered upon my second rebooking that the initial rebooking agent did not rebook my return flight, so I would not have had a seat had my first rebooking leg not been delayed. Only offered at $50 Spirit voucher for the inconvenience. Definitely never taking Spirit again."
Pros: "Got upgraded to larger, exit row seat for free."
Cons: "I like that Spirit offers low flight costs, but of course it's all made up by the crazy baggage fees, for-purchase only snacks and drink, etc. I know you won't change your business model because it's making you very popular and rich, but it is a rip off."
Pros: "Nothing, there is nothing good about this airline,"
Cons: "On your best day you will pay money for every little thing carry-on, seat assignments even water. But this last experience was the worst, when checking flight status our flight was delayed 45 min, when we arrived at the airport it was only delayed 15 and we were denied entry to the flight BC we were only 40 min early not 45. Even though we were not check bags and are TSA pre check and would have easily made out flight. Money wasted, awful airline, awful aircraft, awful customer service. Book at your own risk."
Cons: "spirit attempts to force a customer to register with their site in order to check-in, their ticket rates are a bit lower than the competitor but charge $50 for a normal checked bag, have one kiosk for check-in, very few gates /low priority at airports which causes longer waits for boarding and deboarding. Overall the experience with Spirit has been horrible and expensive. Their business practice includes deceptive pricing, over charging for luggage, and long waits. I will never fly with Spirit again."
Cons: "Without a doubt, the worst airline experience we've ever had to suffer through. HOW does Spirit expect to survive, much less prosper, with such abysmally poor customer service? . . The Spirit airlines customer experience lacks even the most minimal amenities--not to mention jacking customers with ridiculously exorbitant baggage fees!"
Pros: "Nothing. Seriously."
Cons: "The fact you charge 45 dollars for a carry on...when other airlines allow you to have a free carry on. It's already bad enough you cram people on the plane like sardines with your nonsuffocient leg room. Like seriously, thenleg room you allow is great for an average 9 year old but when your 6 foot tall and you spend a 6 hour flight with your knees crammed into the seat in front of you and your seat is broken and won't recline. I remember why I always pay for for airfair to be comfortable and not packed like a sardine"
Cons: "My flight was first delayed, then cancelled just a couple of hours before it was scheduled to depart. Spirit was unable/unwilling to provide me with another flight to my destination on the same day, and as a result I had to book a flight with another airline. Spirit refunded my ticket price, but I had to pay 5 times that much to book a flight with such short notice on another airline, and Spirit refused to do anything else to compensate me for this huge loss of money, due to their cancellation of the flight I had booked. I will never fly Spirit again."
Pros: "The crew was fun and light hearted"
Cons: "I should've read all the fine print about the fees. While it may seem like you're getting a great price is really not by the time you pay for everything from baggage fees there and back plus seats together there and back. Seats were uncomfortable and didn't recline. Not impressed"
Pros: "Nothing at all was pleasing to me"
Cons: "That was my first and the last time I will ever use spirit To many hidden fees they charge for every thing on board including oxygen."
Cons: "Had never flown Spirit before. First AND LAST experience. Don't care that they call themselves no frills. Their customer service is pathetic. Had to wait at the airport for 25 minutes for any Spirit employee to show up at the ticket counter to check my bag. By that time there were about 50 people waiting for help. Even other airline employees and TSA employees didn't know why they weren't there. Also called customer service to have my KTN (pre-check #) added because I couldn't put it in when I booked the flight. Even though he told me he would put it in- he didn't. So NO precheck for me. The seats in the plane are beyond uncomfortable. Like sitting on a hard straight chair -no padding. Charging for carry ons? Really? Checking my bag was cheaper than carrying it on and it's a SMALL suitcase seriously. Do NOT be fooled by the low prices listed. They are deceiving!!! Just trying to give a real review here folks. Not being overly dramatic."
Pros: "They didn't let me board!!"
Cons: "I arrived at airport 50 mins in advance. Ticket machine didn't work. Waited in long line to see wtf was up. Then they me I'm too late! Still 30 mins before flight board"
Pros: "It was on time"
Cons: "It was FREEZING! No entertainment No leg room"
Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."
Cons: "The tickets were high priced with terrible seating arrangements you have to pay 25$ extra for a decent seat. 55$ for baggage in addition to terrible customer service. To have the name Spirit you would think it to be a positive experience, not at all. Very disappointed wanted to try a new airline. Never again."
Cons: "I was notified at 9AM that I would miss my connecting flight (flight was at 6PM). I called Spirit to fix this ahead of time, they said I needed to speak to someone at the kiosk. The person at the kiosk said I needed to speak to someone at the gate. The lady at the gate said not to worry, we weren't even getting off of this plane. 10 MINUTES BEFORE BOARDING, I'm told that I'm going to miss my connecting flight and that my options were to either sleep over at Vegas or fly out the next day. I decided to fly out the next day, getting to my destination at noon. Got home, looked up the flight that the man at the kiosk booked me, AND IT WAS GETTING IN AT 11PM THE NEXT NIGHT. I called Spirit, infuriated that the rep literally lied to me, and asked to speak with a manager. I was told that a manager would have to call me back (WHAT?). I have yet to receive a phone call. I will never, EVER, EVER, fly Spirit airlines ever again."
Cons: "I was very unhappy with the surprise boarding fees. I was charged to pick a seat and to BRING A CARRY ON!! I thought that was unacceptable. What only made me more angry was that they didn't even seem to check that I paid for my carry on, which leads me to believe most people weren't charged and only the suckers like me who paid in advance had to pay for the privilege of carrying our own backpacks. I have left maybe 3 negative reviews about companies my whole life, but this one I felt was necessary. I will never fly Spirit again, even if it means I have to pay extra."
Cons: "Arrived 40 minutes before boarding - plenty of time for our airport, but had ticket rescinded without refund or transfer due to rule."
Pros: "Not worth the cheaper air fare since you end up shelling out all your "saved" fare dollars on baggage and printed tickets."
Pros: "Seats. Cheap."
Cons: "Outrageous fees if carry-on too big."
Pros: "Not much."
Cons: "You nickel and dime for every aspect of the experience, from checking in, selecting seats, carrying on my bag, getting a beverage. Then I get to my seat, which for some reason has a folding trey table within the seat, making the seat smaller than the others. I'm a tall man, this was the most uncomfortable flight I've ever flown on. I was squeezed into a seat that didn't fit. I won't be flying with you again, and will suggest my friends and family not as well. You charged $55 for a carry-on bag? What a con!"
Pros: "Flight was on time and boarding process is quick and efficient"
Cons: "Extra charges for everything! Paying for carry-on bags, assigning seats, drinks/snacks, etc. No inflight entertainment. No wifi option etc. At the end, you pay the same (or more) for the flight that lags traditional services."
Pros: "Staff at Spirit Airlines at OAK airport were really nice and helpful. Flight was cheap and safely flown - a huge plus for me, but plane not cleaned well and baggage fees were higher than the price of the flight itself so I am very lucky I brought a recognized carry-on bag."
Cons: "For my outgoing flight, my front pocket magazine holder in front was pretty covered in some stain that I couldn't recognize but was sticky to the touch. I knew they hadn't really cleaned the plane. I didn't really open that magazine holder because it was covered by this large stain. My return flight was changed several times due to mechanical issues but I appreciate that Kayak sent updates via email. It was 70% likely not to fly but ended up flying maybe 3 hrs later (good that they made sure to be safe than sorry) but I just couldn't wait to find out overnight that it would be cancelled at the airport, so I had to reschedule my flight for the next day and find housing and transportation again. I overheard other passengers complained out loud even on the initial flight to OAK airport that they would not travel with Spirit again, but I had more issues with my return flight than my outbound flight. All in all, I think you get what you pay for but this was probably not the best experience."
Cons: "I Never even made it to LA. Spirit airlines apparently charges 55 dollars to bring a carry on. This wouldn't make me as upset as i am right now but what pisses me off most is the fact that an employee for Spirit told me you only need to pay the added fee once for the flight to Oakland airport but needn't pay again for the trip back to LAX. This was a lie, for they said you must pay the same fee again for the the return flight. Seriously?! Not only that, but upon arriving 45 min early for the return flight to LAX, they told me I missed my flight and could not check in. To top it off, I was charged 75 $ to find the new flight which wasn't even for the next day but the day after for the same time.. Along side the very rude costumer service from your airline staff, you ask how i would rate my experience with Spirit airlines? TERRIBLE! I would give 0 stars if possible and never again will I book another ticket for Spirit airlines ever again."