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Read more about Delta
Cons: Flight was delayed causing the connection impossible. Delta provides no way to communicate directly with a human making rebooking impossible. The lack of care destroyed our family reunion.
Cons: Not losing my bag on a direct flight
Pros: Trip was ok
Cons: The flight was delayed 1 hour
Pros: The screens, quality, travel, attendants
Pros: Great crew! Very friendly!
Pros: Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks.
Cons: Flight was almost an hour late to board and depart.
Cons: The exit row door in 12B kept making a high pitch squealing noise...very unnerving
Pros: Flight experience was good
Cons: Delayed bording 1.5 hours due to staffing issues
Pros: The crew was nice.
Cons: Having cocktails available on-board
Cons: Boarding announcements were hardly audible. We chose comfort seats for extra payment but that still did not turn out to be comfort class. Seat classes are confusing. No temperature was taken before boarding.
Cons: The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better.
Cons: Everything was great and went smoothly.
Cons: Love delta. Everything was excellent
Pros: Crew was very nice and accommodating
Cons: Food service
Pros: Great crew
Pros: Clear announcements, nicely stated mask rem8nders, center seats open
Pros: Very clean, kind w mask instructions, like boarding back to front
Pros: I liked the fact I was put into a quality seat after I had booked a normal economy seat. Nice upgrade. I got lots of leg room.
Cons: The flight was delayed because of a maintenance issue. We made up some of the time, but it was an issue.
Pros: I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times.
Pros: Crew was wonderful
Cons: This COVID to be over
Cons: Comfier seats
Pros: Sanitized, open middle seats, comfortable
Cons: We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault.
Pros: Seat size
Cons: Everything was just fine
Cons: We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet
Pros: Covid safety protocols and people following was excellent.
Cons: Serve alcohol :)
Pros: One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules.
Cons: The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row.
Pros: As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring.
Pros: Great crew and friendly
Pros: Everything was amazing
Cons: Nothing really.
Cons: Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April.
Pros: Crew great....moved passengers around near us for Covid related separation.
Cons: Cramped.....too many seats in too small of a plane....I'm 6ft / 190 lbs
Pros: Crew was very attentive. I appreciated the extra spacing between passengers.
Cons: I would have liked to see alcohol served.
Pros: Crew was night seat sucked plane was cramped
Pros: Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!
Cons: Good for now
Cons: There should not be a pay wall around the internet in today's day and age
Pros: The plane was very new everything was good
Cons: Nothing considering the situation
Cons: The food service on the 3 hour leg but we knew that ahead of time so...
Cons: Best option across the pond, amazing upgrade prices
Pros: It was horrible. Delta really should have cancelled and refunded the flight altogether.
Pros: The entertainment was good.
Cons: The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight.
Pros: Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system.
Pros: The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket.
Cons: I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight.
Cons: Dutch sub titels on fims would be good
Pros: 1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates
Cons: 1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety.
Cons: Felt agents held me back at the check-in counter resulting in me missing my initial flight and voiding my complete routing. Had to fly on a flight 7hrs after my booked flight because Delta had no other option (very untrue as there were other airlines flying to my final destination. Delta just didn't bother providing good customer service
Pros: At 6’9” tall, it was decent
Cons: Not on the flight
Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"
Pros: ABSOLUTELY NOTHING
Cons: Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions
Pros: Everything was on time considering the heavy Holidays travels.
Pros: Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable
Cons: Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization.
Pros: Seat extraordinarily comfortable
Pros: The speed at which everything was handled.
Cons: It was great
Pros: The crew was amazing, and the duration of flight time was reasonable
Cons: Comfort of the seat, space between seats
Pros: No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things.
Cons: Airlines should listen to the requests of the passengers.
Pros: All was ok accept they charge 32dollar for bag.
Cons: Travel with free bag.
Pros: On time,
Cons: WiFi didn't work.
Cons: The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud.
Pros: Flight was smooth...take off to landing
Cons: Typical tight seating, aircraft showing age.
Cons: Flight delayed 24 hrs
Pros: The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying.
Cons: Nothing give a 10/10
Cons: Make seat available for two of us together not every one in a deferent row
Pros: Even thou flight was delayed we arrive at a decent time.
Cons: Tray table was dirty
Cons: Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/
Cons: Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation
Pros: The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!
Pros: Friendly, professional, polite, perfect.
Cons: Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American.
Pros: The flight crew were friendly.
Cons: The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board.
Pros: The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly.
Cons: Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it.
Cons: Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process.
Cons: Nothing bad on this particular flight but im traumatized from my auckland to sydney flight
Pros: Nice crew
Cons: Old equipment
Pros: good price and a good route
Cons: This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!
Pros: Boarding was a breeze
Pros: Snow ruined flight. Crew was great.
Cons: No entertainment with this flight. Cookies good.
Pros: The seats were comfortable and the boarding process was very well organized.
Cons: The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?
Pros: We missed this flight.
Cons: Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct.
Pros: Boarding as quick and efficient. Staff were friendly and courteous
Cons: Nothing bad to comment on as the trip was a smooth trip
Cons: Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines
Cons: A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it.
Cons: Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable.
Pros: Crew was apologetic.
Cons: PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac.
Cons: The fact the flight was delayed for 5 hours due to weather.
Pros: The AA app for entertainment works well, friendly crew.
Cons: The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing.
Pros: The crew is good
Pros: Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value.
Cons: Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate.
Pros: It was very smooth once we were able to take off!
Cons: We were delayed in the plane almost an hour with no cool air. They had technical problems.
Pros: Everything was great. Slept the entire flight.
Cons: Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected.
Cons: Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight...
Pros: Finally getting to my final destination and out of DFW.
Cons: The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service.
Cons: The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination.
Pros: The boarding was smooth and quick, flight arrived early. Service onboard was very good
Pros: It's a direct flight.
Cons: Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy
Pros: New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows
Cons: Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa.
Pros: Nothing at all.
Cons: A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs
Cons: There was no coffee or tea available on the flight
Pros: Great staff!
Pros: The 777 is excellent. Service very friendly. Food is good. One leg flight is super good
Cons: Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad
Pros: short pleasant experience
Cons: baggage check is always complicated .they make a big deal over small items
Pros: on time
Pros: Breakfast was excellent
Cons: TV screen were too dark
Pros: Great service from flight attendants. Flight was smooth once airborne
Cons: Delayed Flight Seats seemed very small for an Air Canada Plane
Pros: Got to Newark fast luggage was off plane very quickly
Cons: Older plane no body at gate to drive jetway gaving us sit out on tarmac
Pros: Once boarded, the crew was pleasant and very helpful. It was a smooth flight.
Cons: Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better.
Pros: Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again.
Cons: I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it.
Pros: Got there with minimal delays
Cons: Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats
Pros: MIGHT give me a refund, and not WILL give me a refund
Cons: Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department.
Pros: Boarding was excellent, most of the staff except one was excellent. The flight was smooth. Got hooked on a new series that I started watching on the plane.
Cons: The wait time between flights on the way home was brutal but you expect that if you are flying on points. What made it worse was that I had to leave the secure area and collect my bags then wait 8 hours in the airport only to go through security again. On top of that trying to get my baggage tag there was a female agent that should have retired 100 years ago directing people like it was our fault she still had to work. If you can't be nice you should not be in customer service.
Pros: Pilot apologized that the entertainment system was down. Then suggested we turn back 10 years and do it the old way by reading a book or magazine to pass the time.
Cons: Late departure
Pros: Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone.
Cons: Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage.
Pros: Flight was smooth and pilot was knowledgeable
Cons: My tv screen didn't have sound !
Pros: Rouge flights are not comfortable no room for your legs and on a four and half flight very uncomfortable. Soft drinks are free but not even a bag of nuts.
Cons: Not so bad...
Pros: We were upgraded to business class and received wonderful service by all crew members.
Cons: My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?
Pros: Efficient boarding
Cons: The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option
Pros: It was a short flight and there was entertainment on board.
Cons: Missed my original flight due to the delay in the flight from Newark. Had to be placed on standby and this was the third available flight to Toronto I got on. Boarding took forever for some reason. People were in line for at least half an hour so they gave out free earphones to compensate. Otherwise you'd have to purchase it.
Cons: On a 4+ hour flight, I was really surprised that there were no snacks or food included in the ticket; only paid "cafe" options.
Cons: Flight was cancelled after we already were sitting in the plane for 1.5 hour.
Pros: - plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good
Cons: - plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot
Cons: The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance.
Pros: The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board.
Cons: Baggage fees and leg room.
Cons: Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters.
Pros: The entertainment system was fine as far as selection goes.
Cons: The stewardesses were slow in doling out beverages, so much so that they didn't even get half the plane. As well as I was told they don't do free snacks on the linger flights and this being a shorter flight and should have therefore given out pretzels or whatever.
Cons: Very rude staff, my flight from Dublin was delayed for three hours on the runway why they fix the leak for the restrooms. Once we landed I had to clear customs in Canada and get to the new flight. They told me when I finally had to make through the airport and through customs that I need to manage my time better and understand and give myself plenty of time to make the flight.. REALLY??? It wasn't my fault that their crappy plane wasn't working right wasn't my fault we were delayed but I need to manage my time better I think they fell and bumped their head!!
Cons: I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven
Pros: Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel.
Pros: Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly.
Cons: Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two.
Cons: Received my luggage after one day
Cons: Delayed flight, nearly missed connection, lost luggage, inconsiderate staff
Pros: flight attendant seemed very kind. I sooo appreciated that the landing was so incredibly smooth. I get motion sick sometimes so that was very nice.
Cons: delayed 30 minutes waiting for the catering truck. Also, it was FREEZING in that plane, I thought my ankles were going to fall off.
Pros: Staff was at least friendly
Cons: For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again.
Pros: They our sits for a better one because of my 6 year old son.
Cons: Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation.
Cons: Very slow service
Cons: Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options
Pros: Movies!! Newer plane too.
Cons: Cancelled my flight. I have zero faith in Air Canada.
Pros: The plane didn't crash.
Cons: We were dehydrated and the flight attendants were stingy with WATER.
Cons: It was a short flight so everything was ok
Pros: The flight qmwent without issue once we took iff
Cons: There was maintenance needed on the plane before we could take off and that delayed us further from take off.
Pros: Economy seating for such a small plane was great.
Cons: This flight- one of the crew (female) had a miserable attitude. Like we were an inconvenience.
Cons: I got stuck in the airport through the whole night
Cons: Flight could’ve been on time.
Pros: See above
Cons: See above
Pros: Left early and arrived early!
Cons: WiFi didn’t work
Pros: The airbus seats were far more comfortable than the 737-800 seats that we had on the orevious outgoing flight. It shows comfort is possible when the airline selects the right equipment.
Cons: Not delay the flight causing me to not have enough time to connect In Frankfurt.
Pros: Just outstanding handling of any upcoming issue, comforting travelers, helping lost moms not knowing what to do with their unbehaving sceaming kids. Helping rude business travelers to get more alcohol without charging them, and many challenges along that line, just handled amazingly!
Cons: just the food items available, would be so nice to have a few more options for purchase!
Cons: Better snacks
Pros: The crew was friendly and helpful.
Cons: Better snacks would be nice, and there was no entertainment available, even for personal devices.
Pros: On time. Comfortable and smooth flight
Cons: Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs.
Pros: The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight.
Cons: My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR.
Cons: Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight.
Cons: The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!
Pros: Boarding was quick and the crew was attentive
Cons: The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty.
Pros: Nothing really everyhing was mediocre.
Cons: Delayed baggage, smelly flight, food
Pros: Not much, the plane and crew were fine. The RJ's are getting old and dirty though.
Cons: Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight.
Pros: There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights.
Cons: They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again.
Pros: Timely boarding and excellent service
Cons: The allottedseating and leg space per person. I felt extremely closed in, it was very to get things out of my carry on bags. I could barely move.
Pros: seats are comfortable
Cons: 1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense
Pros: On time. Announcer at gate could have been a little clearer.
Cons: No complaints.
Pros: The staff was great!!!
Cons: The food needs improvement.
Pros: Flight was timely
Cons: Staff was extremely rude
Pros: Quick boarding m
Cons: 1.5 hour delay
Cons: Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks.
Pros: I liked that I finally made it home despite all the drama.
Cons: I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen.
Pros: Efficient and on time
Pros: Kind flight attendants
Pros: I liked that when the plane actually arrived to newark that the boarding was swift. The pilot and flight crew were good.
Cons: The plane was late. I flew out of Detroit because it was cheaper than flying out of Cleveland where I live. So due to this flight being late I had to pay more then expected to get my car out of the parking garage and got home an hour and a half later than expected which got me home at 3am versus 130am (original time I would have been home IF the plane would have been on time).
Pros: The Pilot is very proffesional.
Cons: Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight.
Pros: The flight attendants were very responsive
Cons: The food was very disappointing. Dry fried chicken with rice.
Cons: My seat didn't recline, no free movies/TV.
Pros: I have absolutely nothing to say good about this airport
Cons: We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful..
Pros: Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too..
Cons: Cancellation policy is just abusive !!
Pros: Getting home finally
Cons: Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least
Pros: The crew on United was very helpful on my July 2 flight
Cons: You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app.
Pros: For all everything was OK
Cons: Is a seatback tv too much to ask for?
Pros: The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable.
Cons: The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have.
Cons: The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again.
Cons: The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute.
Cons: Delays both ways
Pros: Only an hour flight
Cons: Same as earlier flight but didn't try wifi.
Airlines flying from Ontario to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Detroit
Masks required on board, masks provided on flights from Ontario to Detroit
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Detroit
Testing for antibodies, testing for symptoms for flights from Ontario to Detroit
Waiving of change fees. Search flexible flights from Ontario to Detroit