Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Massachusetts
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Scores according to KAYAK customer reviews
Pros: "Pretty straight forward. Clean. Efficient."
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "No food on board and we were hungry"
Cons: "No charging outlet."
Cons: "WiFi didn't work"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Good seating, great food, good service."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Everyone was great!"
Pros: "got there on time, no delays. very smooth"
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Cons: "Customs massively backed up. Somewhat disorganized"
Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."
Pros: "Delta flew their way back into my heart this time around"
Pros: "The TV selections"
Cons: "Change d for WiFi. Cheap"
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Cons: "The tsa is worthless"
Pros: "Very professionals"
Pros: "Everything went smoothly."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Cons: "Boarding in LA was. Mess"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "Reachung my destination"
Cons: "I can appreciate the stress on everybody's mind but this was the worst time i had flying. Short story, 10am thursday-7pm friday. Less short story, 4 airlines, 3 security screenings and 2 customs stop points.7 delays, 2 cancels and 1 miss. It was a ping pong nightmare and 2 times it was suggested i take a bus...after i spent the money on a plane ticket with no offer of compensation, food vouchers or hotel accommodation. Delta has to convince me to come back to them."
Cons: "No tvs."
Pros: "Great stewardesses, good food"
Pros: "Nice lounge. Fast boarding & disembarkment"
Pros: "Originally: a low fare"
Cons: "Flight oversold, travelers bumped. Flight delayed while they kicked people off the flight."
Pros: "Crew was amazing with my baby. Overall a very good flight."
Pros: "Wine and food on flight, nice crew"
Cons: "The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late."
Pros: "Friendly crew wick deplaning"
Cons: "$35 for a carryon is ridiculous. Do you really want your peer airline to be Spirit? Quote your all in price for fares."
Pros: "The crew was very attentive and the seats are comfortable. The waiting time is horrible...they are always late!"
Cons: "I like landing at Billy Bishop, it is very convenient and not too crowed but lately the common lounge has gotten so crowed that you can only seat on the floor. The flights are usually 2 hrs delayed sometimes 3 or 4 hrs delayed! so never plan on having a connecting flight on the other side of your tr"
Cons: "Horrible customer service. One plane was not fit to fly so delayed 30 minutes to get another ready, then after flying 30 minutes, had to return to airport because the plane had mechanical issues. Then after an hour being held without bathrooms at gate outside lounge, we flew and landed 4 hours late."
Pros: "The crew was friendly and helpful. Also enjoyed the legroom."
Pros: "Flight was good!"
Cons: "Especially international flights do not price basic fares, who travels from USA to Canada without clothes and then you end up charging $39 each way. It’s just totally a scheme. It’s a shameful practice and only spirit airlines and you do this. You guys were one of my favorite but now you are last"
Pros: "Porter is a terrible airline. I was not able to change flights due to a schedule conflict with or without fees. I booked another flight through a different carrier. I will never fly Porter Airlines again. Their customer service is unbelievably poor."
Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"
Cons: "Heads up to US citizens coming in from Canada: customs took 45 minutes, on a week day morning when there were very few of us."
Pros: "Good airline for going. Out of the country and direct flight from Boston"
Cons: "Inflight entertainment"
Pros: "The beverages that was served"
Cons: "No WiFi!"
Pros: "Terminal waiting area was excellent!"
Cons: "Plane was not particularly clean"
Pros: "Solid and professional connecting flight."
Pros: "Quick check in and security. Good choice of on board service."
Cons: "The new US$35/direction checked bag fee is much higher than other airlines on the route, and makes porter the more expensive option. Some of the amenities at ytz (free coffee and drinks) are now gone."
Pros: "Leg room is adequate Seating at the gate is comfortable"
Cons: "I was shocked that my ticket didn’t allow carry on bags and I ended up having to pay 115$ for 2 Carry on bags. The person on check in counter was unpleasant and uncooperative which didn’t help. Very unfortunate situation."
Pros: "The crew was very very helpful. Excellent flight"
Cons: "Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly."
Cons: "late and no apologies"
Cons: "Weather, plane and crew delays. Poor communication."
Pros: "Staff were friendly and helpful with the situation and delay"
Cons: "The seats feel old and have a lot of wear in them. The plane does not seem clean. They joke about the fact that the delays happen often and they update delays very slowly."
Pros: "once we took off it was okay."
Cons: "all the delay due to airport issues, thunderstorms, timing of plan landing slots. could have comped us snacks or something for waiting multiple hours and missing dinner time, didn't get compensated in any way for inconvenience"
Cons: "30 minute delay. No notice"
Pros: "Awesome crew and in flight communication and beverages"
Cons: "No WiFi"
Pros: "The service is very good. In flight snacks and drinks are complimentary."
Cons: "No in flight entertainment."
Pros: "Crew is very polite and helpful. The truffles are awesome!"
Cons: "Frequent delays"
Pros: "Bishop airport in Toronto is great. Comfy, small, and super close to downtown - I walked to the airport!"
Pros: "Arriving and calling someone to help me with the wheelchair was good. The women were so friendly and helpful. But when you're "stuck" in a chair and I arrived early, it would be nice for someone to check to see if you had to go the washroom. And I had to flag someone down to get me to the aircraft. No one came by and offered. But overall fantastic experience. I would fly porter again."
Cons: "Wish their was more food on the flight. Even though it was a short one."
Pros: "The Porter Lounge is so nice"
Pros: "Great service. Efficient."
Cons: "there was a delay due to congestion in logan. they shouldn't have boarded us. we stayed in that tiny plane for an hour"
Pros: "See previous"
Cons: "Late plane"
Pros: "Great crew ... friendly and attentive."
Cons: "Nothing negative to say."
Pros: "Timeliness & Efficiency."
Cons: "Lack of intetests at the lounge."
Cons: "LONG WALK IN AIRPORT FOR CONNECTION"
Cons: "HATED having to take a bus from the plane to the terminal. I had to pee really bad and it took forever. I'm sure there was a reason but it wasn't clear to me, and I was super uncomfortable and unhappy. But I'm not blaming Porter Airlines for that either."
Pros: "The lounge before boarding was very diverse and qas definitely a nice treat. Info about entertainment is irrelevant since these are small planes for short distances. All in all very organized and comfortable airline."
Pros: "Small airport. Easy to find everything. Ferry ride fun. Staff did not seem happy to be at work nor did they smile or acknowledge me. I asked 2 staff questions and was barked at: red line! And was told to get into a line that was non existent outside of security."
Cons: "I asked if I was supposed to leave my luggage in the rack that was just outside of the plane because I saw that's what everyone was doing. I was told it was my choice but that if it didn't fit in the overhead I would have to come back out and put it on the rack. I was very dismayed when I got off the plane to see that I had to wait in the hallway for quite a while until my luggage appeared. It was a real traffic jam of people. I really wish I had put my luggage in the overhead. Also, minutes before boarding we were told to go and verify our passports. It was quite a rush to run to the other end of the room, wait in line and then get to the boarding gate. I barely made it back in time even though I had been waiting there for nearly an hour ."
Cons: "Coming back through customs as an American citizen and a member of the United States Military, treated like another scumbag coming back to the US"
Pros: "Quick and easy"
Pros: "Cozy, friendly staff, free snacks and drinks at gates. A thousand times better than Pearson airport"
Cons: "Nothing everything was great"
Cons: "Trip was cancelled within one hour of boarding"
Cons: "lack of inflight wifi"
Pros: "Love the ease of flying into Billy Bishop, the staff, the complimentary snacks at the airport lounge. All great!"
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "The crew was amazing. The seats were comfortable."
Cons: "The thermal control in the waiting area of the pearson airport before boarding was uncomfortable."
Cons: "I asked for special Assistance and No records of it"
Pros: "Decent flight."
Cons: "Entertainment system did not work. Also they said there is USB sockets at your seat but there were none."
Pros: "All was on time so did not have to deal with Kayak with any problems"
Cons: "Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead."
Pros: "Friendly staff on time"
Pros: "More leg room in seat than expected."
Pros: "Crew was funny."
Cons: "Flight delayed 3 times, ended up being a 4 hour delay after a delay on our first flight already. No help at terminals until just before flights. Employees seemed spread thin. Need more help."
Pros: "Very comfortable and smooth"
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Great flight. It was like the plane wasnt even moving !!"
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "I liked the congenial attitude of the staff & flight attendants. The drinks were free for once."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "Not much"
Cons: "Late take off late arrival"
Pros: "on time, quick boarding. NO LINES at TSA!!!!"
Pros: "staff very pleasent"
Cons: "delays cancelled flights"
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Cons: "It didn't happen"
Pros: "Nice and comfortable flight."
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"
Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."
Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "I liked that the inside of the plane was new, bright, and modern. Really great craft."
Cons: "It was a propeller plane and it doesn’t say that when you book. And they only gave water and pretzels. Nothing else. No soda, no coffee, etc. I was interested in purchasing a snack on board and the stewardess said they don’t sell on the flight because it was so short (40 min flight time.) lgehixh I could understand, but AirCanda offered a variety of snacks and drinks during the same 40 minute flight, so not sure what’s going on."
Pros: "Staff on the ground and in the air were great - nice, polite and funny"
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "The flight was on time"
Pros: "That we didn't crash."
Cons: "Two hour delay, disinterested CSA when checking in, clued-out flight attendant, GSA's didn't know how to gate check luggage. Will try to never fly another WestJet flight again!"
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Pleasant staff and adequate leg room."
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Pros: "Very professional and dilligent staff helping th elderly with utmost care. the flight was clock work on time and well aided by the cabin crew. Overall aces high !!! Keep it flying"
Pros: "Most things"
Pros: "They were quick and efficient gwttong everyone ready for a on time depature and we actually arrived a bit early too."
Cons: "Nothing at all"
Pros: "Liked most but don't understand why a family of 3 was separated. Bought tickets together."
Cons: "Could have ended our trip together but we were separated"
Pros: "Time and service were excellent."
Cons: "Food. I don’t mía be to pay"
Cons: "Excellent customer service"
Cons: "9 hour delay"
Pros: "Although the plane was old, I found the seat to be very comfortable"
Cons: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"
Cons: "El día miércoles arribé al aeropuerto Benito Juárez de la Ciudad de Mexico, dónde quise acceder al VIP LOUNGE de Aeroméxico ya que mi ticket lo compré para el servicio Priority y al llegar al Lobby del Lounge me negaron la entrada ya que me dijeron que debía pagar $25 para acceder ahí ya que no contaba con membresía alguna. Me parece una falta de respeto y mal servicio, ya que si uno paga por viajar en Priority es para gozar todos sus beneficios sin costo alguno. Me molesta ya que en la ciudad de Boston estuve en el vip lounge sin costo extra alguno, además tienen personal muy arrogante y clasista dentro del Lounge de la Ciudad de México"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "I lost days without my luggage and.trying to get it!!!"
Pros: "They are on tume, corteoyse, provide nice food and drinks, and I feel safe and well-cared-for in the air."
Pros: "Free movies, bags, snack, friendly crew."
Cons: "You promised a full meal, I got a small ball of pasta, zero protein."
Pros: "Perfectly on time both ways!"
Cons: "Crew was less than friendly"
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"
Pros: "Very comfortable and clean lots of selections for entertainment"
Cons: "The boarding delay and having to go from terminal to bus and then Wait again and thenwalk with your bag up the stairs onto the plane"
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "the entertainment system isn't bad and you get a free headset"
Cons: "if you choose a seat in the last row, they will move you so that the crew can take breaks there and relax. I think its totally unprofessional to see crew eating food from first class right next to you, while you didn't even get a meal choice because you were in the last row. Also, some of them heat up their personal food which makes the cabin smell. If you had a mediocre pasta dish because there was no chicken left and then you start smelling chicken after, it's really not nice."
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "ease, no delays, friendly staff, free movies and especially getting treated to a meal on the flight! Wonderful!"
Cons: "Paying an extra $25 per flight to book our seats in advance!! :("
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Cons: "The departure was not at the indicated time, I lost my connection in Mexico City. And I arrived 5 hours late to my final destination."
Pros: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Cons: "I think the first piece of checked luggage should be included in the price of the flight."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Cons: "My husband’s wheelchair was returned to us bent and disassembled. The crew at Logan and the airline ground crew could see us struggling to put it back together and then to fix it but offered absolutely no help until the very end, when we had already gotten the chair to a workable state and help was no longer needed. The crew in Mexico was not helpful upon boarding either, I had to take my husband down the ramp because there was no one to help us. We had no such problems in our outgoing flights so were surprised at the lack of care and utter disinterest on the way back."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Pros: "nice and friendly"
Cons: "not enough English speakers to help around"
Pros: "The crue is nice and friendly."
Cons: "The map for choose seats was diferent than the airplane, i payed for a row with nobody in front and i get one line after that. I only payed money for nothing. The food is poor and not tasty."
Cons: "Kayak diverted me to FlightNetwork, which charged me for the ticket but did not provide the ticket. I am seeking a refund."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Pros: "Meals provided on plane. TV on every seat, flight crew very good"
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Pros: "Convenience Service"
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Pros: "Customer service"
Cons: "Late departure"
Pros: "Nice little meal and complimentary tequila, and nice flight crew."
Pros: "very helpful flight attendant crew"
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "Choices of movies, in-flight service, kind flight attendants, comfortable seats"
Cons: "Mexico City is a very warm airport and both flights from there were delayed. The communications board showed on time and the only way to get the information was via web alerts with very limited wifi in the airport"
Pros: "Service was Fantastic!!!!"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "That the flight ended"
Cons: "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."
Cons: "Food quality"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Flight departure was delayed by 4.5 hours. Then when we finally landed, we had to wait nearly 2 hours on the tarmac before we taxied to the gate. American kept us in the dark about what was happening -- I might have made different plans if I had known what was going on."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "The plane was very old."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Nice flight attendant A full can of soda"
Cons: "Board on the tarmac Tiny plane Hardly any overhead storage Had to sit on the taxiway for another 30 min once we landed"
Airlines flying from Ontario to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Massachusetts
Masks required on board, masks provided on flights from Ontario to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Massachusetts
Testing for antibodies, testing for symptoms for flights from Ontario to Massachusetts
Waiving of change fees. Search flexible flights from Ontario to Massachusetts