Find cheap flights from Toronto to Massachusetts

Pros: "Nothing"
Cons: "Proper communication"

Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"

Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."

Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"

Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."

Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."

Cons: "The tsa is worthless"

Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."

Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "Very professionals"
Cons: "N/A"

Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"

Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."

Pros: "Exceptional flight staff -"

Cons: "Smooth and easy"

Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."

Cons: "Boarding in LA was. Mess"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "n/a"

Cons: "Please review the message I sent concerns Atlanta hartsfield."

Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Cons: "I showed up 2 hrs before the flight. Was told the flight from Toronto to Minn was delayed 30 minutes and go stand in line to speak to an agent. There were approx 20 in line yet only 2 gate agents at 4:30pm. One of the gate agents kept helping the Premium members and bypassing the standard line. The other agent was in a coma as his average person at counter was 10 min. Finally get to counter and they hand me a boarding pass going via Salt Lake in 30 minutes. But has a 3 hrs layover in SL. I then get to US Custom check for US residents re-entering and the line was a good 30 minute wait. You would think the Delta folks would have accounted for that line. I had to ask everyone in front of them if I could skip in front as the plane was now departing in 10 min. I had to then run on a bum knee and was the last to board. The agent at gate was saying we were calling your name but did they think I could have been stuck in customs? On that short of a window they should have walked me through Customs to make sure I got on a flight they wanted me to take versus my scheduled flight."

Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"

Pros: "Reachung my destination"
Cons: "I can appreciate the stress on everybody's mind but this was the worst time i had flying. Short story, 10am thursday-7pm friday. Less short story, 4 airlines, 3 security screenings and 2 customs stop points.7 delays, 2 cancels and 1 miss. It was a ping pong nightmare and 2 times it was suggested i take a bus...after i spent the money on a plane ticket with no offer of compensation, food vouchers or hotel accommodation. Delta has to convince me to come back to them."

Cons: "No tvs."

Pros: "Great stewardesses, good food"

Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"

Pros: "Clean, and ultimately fine. Ultimately unremarkable."
Cons: "The agent at check-in was a little cranky, the lack of food (even for purchase) is disappointing, can't seem to spare more than the little cup of soda for beverages. No power in seats, so why use the wifi on battery? Ultimately fine though, just no amenities. We got where we were going on time."

Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."

Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."

Pros: "Great flight"

Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."

Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Very enjoyable trip."
Cons: "Nothing"

Cons: "no food. no entertainment"

Cons: "Horrible customer service. One plane was not fit to fly so delayed 30 minutes to get another ready, then after flying 30 minutes, had to return to airport because the plane had mechanical issues. Then after an hour being held without bathrooms at gate outside lounge, we flew and landed 4 hours late."

Pros: "The crew was friendly and helpful. Also enjoyed the legroom."

Pros: "Flight was good!"
Cons: "Especially international flights do not price basic fares, who travels from USA to Canada without clothes and then you end up charging $39 each way. It’s just totally a scheme. It’s a shameful practice and only spirit airlines and you do this. You guys were one of my favorite but now you are last"

Pros: "Porter is a terrible airline. I was not able to change flights due to a schedule conflict with or without fees. I booked another flight through a different carrier. I will never fly Porter Airlines again. Their customer service is unbelievably poor."

Pros: "Porter airlines is efficient and the customer service is the best I have experienced."
Cons: "I miss the free amenities that they used to offer at the Billy Bishop airport, but the newly renovated airport is nice!"

Cons: "Heads up to US citizens coming in from Canada: customs took 45 minutes, on a week day morning when there were very few of us."

Pros: "Good airline for going. Out of the country and direct flight from Boston"
Cons: "Inflight entertainment"

Pros: "The beverages that was served"

Cons: "No WiFi!"

Pros: "Quick check in and security. Good choice of on board service."
Cons: "The new US$35/direction checked bag fee is much higher than other airlines on the route, and makes porter the more expensive option. Some of the amenities at ytz (free coffee and drinks) are now gone."

Pros: "Leg room is adequate Seating at the gate is comfortable"
Cons: "I was shocked that my ticket didn’t allow carry on bags and I ended up having to pay 115$ for 2 Carry on bags. The person on check in counter was unpleasant and uncooperative which didn’t help. Very unfortunate situation."

Pros: "The crew was very very helpful. Excellent flight"

Cons: "Justfly.com is awful and I wish kayak would stop sending customers to it. I will no longer use kayak because this is the second time my ticket has ended up being purchased through justfly."

Pros: "1) Snacks and beverage at Toronto airport 2) Very clean and comfortable inside the aircraft"
Cons: "1) I wasn’t allowed to check in online because I’m not an American or Canadian citizen. Never heard of that before on any other airline. 2) Flight delays too often and the notification is sent just an hour before (by then we’ve already checked in!)"

Cons: "late and no apologies"

Pros: "Significant delays"
Cons: "5 hours delay for 1.5 hour flight"

Pros: "Nothing"
Cons: "Everything - outbound flight was 5+ hrs late and would have been stranded at the airport at 1:30 am. Made other arrangements at another airport. Kayak, justfly and Porter would not refund fares. Hours on the phone, put in WMS less hold. Don’t use kayak - didn’t stand behind product or their customer."

Cons: "Weather delays were compounded by Porter's incompetence at plane maintenance (plane was too hot when it finally arrived), crew scheduling (and then crew timed out) and finally boarding, which was a nightmare as attendants sent irate passengers who had been waiting in an overcrowded lounge for hours back and forth between podium and counter unnecessarily while ignoring protests and the fact that contradictory directions were being given. As a result, I missed my flight to a critical business event - this could have been avoided if Porter was prepared for bad weather on the East Coast (a fairly frequent occurrence) and had good contingency plans in place and customer service reps who actually knew what they were doing and how to respond to changing circumstances and customer frustration."

Cons: "Weather, plane and crew delays. Poor communication."

Pros: "Staff were friendly and helpful with the situation and delay"
Cons: "The seats feel old and have a lot of wear in them. The plane does not seem clean. They joke about the fact that the delays happen often and they update delays very slowly."

Pros: "once we took off it was okay."
Cons: "all the delay due to airport issues, thunderstorms, timing of plan landing slots. could have comped us snacks or something for waiting multiple hours and missing dinner time, didn't get compensated in any way for inconvenience"

Cons: "Every flight was delayed at least 30 minutes and the boarding and deplannaning process was close to a third-world country airline. Terrible."

Cons: "30 minute delay. No notice"

Pros: "Awesome crew and in flight communication and beverages"
Cons: "No WiFi"

Pros: "Crew is very polite and helpful. The truffles are awesome!"
Cons: "Frequent delays"

Pros: "Bishop airport in Toronto is great. Comfy, small, and super close to downtown - I walked to the airport!"

Pros: "Great crew ... friendly and attentive."
Cons: "Nothing negative to say."

Pros: "Timeliness & Efficiency."
Cons: "Lack of intetests at the lounge."

Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."

Pros: "Got a seat up front didn't have to walk much. after forgetting to pre-boarding they did a good job of getting me on board."
Cons: "Flight was very late. I was in a wheelchair and should have been pre-boarded. Had to wait a long time getting thru immigration."

Pros: "Free espresso in waiting area"
Cons: "Flight delay. Hot plane. Small overhead bins. Dirty plane."

Pros: "My past 4 Porter flights over a few months have had at least 40 minutes of delays. They all also had the annoying pattern of announcing that the delay would be extended a few times, then saying no more delays, then not boarding until after the newest departure time while claiming no more delays. Toronto airport is cute but wifi is pretty bad and hasn't worked at all a few times. Recently gate area has been ridiculously overcrowded, people sitting all over the floor. Free food/drinks is nice but still very limited options and unsurprisingly people make a big mess of the free food area. Overall I prefer a large clean airports where wifi always works well and you can always find a seat for the 30+ minutes you wait for your flight."
Cons: "Wifi Crowded gate Delays Bad communication/dishonesty about delays"

Pros: "Easy and smooth boarding , considerate pleasent service , Nice snacks No entertainment on short 1:40 hour flight"

Cons: "Flight was delayed"

Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"

Pros: "Walker's shortbreads in lounge! Pike's Place coffee was tasty."
Cons: "Confusing 'group' transfer from domestic flight to Porter lounge for US flight. Maybe the guide could carry a little sign that says "follow me!""

Pros: "Everything"
Cons: "."

Pros: "The amazing recovery of my iPhone left in the seat pocket A huge thank you to the finders Helpfull in flight staff and checkin staff"
Cons: "Nothing"

Cons: "LONG WALK IN AIRPORT FOR CONNECTION"

Cons: "HATED having to take a bus from the plane to the terminal. I had to pee really bad and it took forever. I'm sure there was a reason but it wasn't clear to me, and I was super uncomfortable and unhappy. But I'm not blaming Porter Airlines for that either."

Pros: "The lounge before boarding was very diverse and qas definitely a nice treat. Info about entertainment is irrelevant since these are small planes for short distances. All in all very organized and comfortable airline."

Pros: "Small airport. Easy to find everything. Ferry ride fun. Staff did not seem happy to be at work nor did they smile or acknowledge me. I asked 2 staff questions and was barked at: red line! And was told to get into a line that was non existent outside of security."
Cons: "I asked if I was supposed to leave my luggage in the rack that was just outside of the plane because I saw that's what everyone was doing. I was told it was my choice but that if it didn't fit in the overhead I would have to come back out and put it on the rack. I was very dismayed when I got off the plane to see that I had to wait in the hallway for quite a while until my luggage appeared. It was a real traffic jam of people. I really wish I had put my luggage in the overhead. Also, minutes before boarding we were told to go and verify our passports. It was quite a rush to run to the other end of the room, wait in line and then get to the boarding gate. I barely made it back in time even though I had been waiting there for nearly an hour ."

Pros: "Liked the fact that I flew out of Toronto Islands airport, was fast and easy with complimentary snacks while waiting at the gate. I had an early morning flight and so beat the traffic, as I'm sure that picks up later in the day. Online checkin was easy and simple. I did not have any check-in luggage, only carry-on, suspect that also made it easier. The Porter airlines support call center was very helpful and friendly There were complimentary coffee and snacks at the gate... was a really nice feeling. Liked the waiting area at the gates, comfortable seating. Plane was on time. No issues"
Cons: "I had an early morning flight, so traffic was very light, but suspect that later in the day. So taking a later flight on Porter may be problematic as getting to the airport would be more difficult. The language in the email ticket confirmation made me a little concerned, as it mentioned having to re-confirm the booking and being at the airport at least 3 hours ahead even though the flight time was only 1:05 hours etc. But after calling in to the support center, the concerns were cleared up."

Cons: "Coming back through customs as an American citizen and a member of the United States Military, treated like another scumbag coming back to the US"

Pros: "Quick and easy"

Pros: "Cozy, friendly staff, free snacks and drinks at gates. A thousand times better than Pearson airport"
Cons: "Nothing everything was great"

Cons: "Trip was cancelled within one hour of boarding"

Pros: "Lounge"
Cons: "lack of inflight wifi"

Pros: "Love the ease of flying into Billy Bishop, the staff, the complimentary snacks at the airport lounge. All great!"

Cons: "Your pricing now is almost not distinguishable from AC's"

Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"

Pros: "The crew was amazing. The seats were comfortable."
Cons: "The thermal control in the waiting area of the pearson airport before boarding was uncomfortable."

Pros: "Crew"
Cons: "I asked for special Assistance and No records of it"

Pros: "Crew was funny."
Cons: "Flight delayed 3 times, ended up being a 4 hour delay after a delay on our first flight already. No help at terminals until just before flights. Employees seemed spread thin. Need more help."

Cons: "No crew to load the baggage or guide us out of the terminal. After a day of cancellations and delays for my one flight, my baggage was lost. I felt like notifying us about delays and cancellations could have been handled more efficiently. Also, the staff was not helpful when my baggage was lost"

Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."

Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."

Pros: "Staff on the ground and in the air were great - nice, polite and funny"

Pros: "Very professional and dilligent staff helping th elderly with utmost care. the flight was clock work on time and well aided by the cabin crew. Overall aces high !!! Keep it flying"

Pros: "Boarding was fast and efficient. Crew was friendly. We got drinks and snacks twice on the 4.5 hr flight."
Cons: "Seats were uncomfortable. The cushions are getting thinner with every new plane. That makes for hard surface and an extra rough turbulence experience. Arm rests are almost non existent again very uncomfortable on a long flight. No Monitors in seat so no uou have to 1 have your own device or RENT one from WestJet. No place you put the device, so you must hold it in your hand for hours. VERY uncomfortable."

Pros: "Though there was lots of air turbulence the Crew added humour in executing their duties which made the trip cautious, calm and added comfortable."

Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."

Pros: "Easy check-in, bag drop off even with elderly person traveling with us. Great staff at the airport."
Cons: "Nothing....."

Pros: "on time ,friendly staff"

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Cons: "Everyrhing was great"

Cons: "Trip from Toronto to NYC should not be so long. Between boarding getting delayed to finding a gate in NY laguardia, it was just extremely exhausting."

Cons: "Hate to have to buy the food!! No entertainment"

Pros: "service"
Cons: "There is none."

Pros: "Only the boarding was good"
Cons: "My luggage was damaged"

Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"

Pros: "Seats"
Cons: "Nothinh"

Cons: "Flight was delayed over an hour and boarding took forever (much longer than usual and I fly pretty often)"

Pros: "Excellent service and departure time"

Pros: "Nothing"
Cons: "Everything. FIVE hour delay no apology no meal served and absolutely rude customer service by flight attendants. Will never ever travel at West Jet."

Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"

Pros: "They were quick and efficient gwttong everyone ready for a on time depature and we actually arrived a bit early too."
Cons: "Nothing at all"

Cons: "The long delay, 2 kids crying continuous, no place to smoke, no one explained to me that I had to pick up my luggage in Toronto! So now my suitcase is delayed! I was told that it would go straight through to destination. I will never use Delta again! And I will not fly through Detroit or Toronto again!!!"

Pros: "Smooth flight, food wasn't to bad either"
Cons: "The amount of juice or drink you get could be a bit more"

Pros: "Comfortable newish aircraft. No entertainement, but it is ok for a short flight; same with food."
Cons: "They misplaced my luggage, I received it about 36 hours later. Most important: they never called me for updates (contrary to their own information sheet). I had to call several times; their online follow-up is badly set up, too."

Pros: "I was upgraded for free, and everyone was incredibly nice and great at their jobs!"

Pros: "Cabin crew was excellent, very professional, friendly, and helpful. The flight itself was smooth, and on time."

Pros: "Nothing"
Cons: "Nothing"

Pros: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Cons: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."

Cons: "Flight kept getting delayed other then that was great"

Pros: "NOTHING"

Cons: "4 hour flight at dinner time. No food. What were they thinking? They ran out of sandwiches after the first row of passengers. Why even bother with menus when there is no food to support?"

Pros: "Staff were super friendly and welcoming"

Pros: "Everything was good, haven't used westjet in a long time as I live in the states now. Will use them as often as I can."

Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."

Pros: "Comfortable seating and a plug for my phone"
Cons: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"

Pros: "Quickest flight ever."

Pros: "Held up at YYZ for "lightning" beyond West Jet control."

Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"

Pros: "The crew and staff as a whole were very accommodating"
Cons: "Nothing to be honest was a great experience"

Pros: "It was a last minute trip, but I was able to bookwhat I needed fairly easy. I was given a lot of options as far as time and price."
Cons: "Sometime a lot of options can be a little stressful and/or overwhelming, but kind of expected with this type of booking site."

Pros: "Darim made my flight much more enjoyable and comfortable. Great flight attendant."
Cons: "I paid extra to select my seat earlier but my headset slot was not working and more than half the channels were not working anyways."

Pros: "Constant thanks from crew for the passenger patience with delays due to flight crew, and then weather delays - 2 hrs total Liked the captain came out to speak, clearly I might add, to explain the weather delays and provide updates..."
Cons: "Can't complain about what was beyond my control, but flight crew needing to come from another flight and then the other side of the airport to set up, resulting in hour delay - seems like alternative should have been available or system needs a process review to improve efficiency"

Pros: "The gate and air crew were very friendly. Flight right on time."
Cons: "Not much legroom."

Pros: "Everything was good Quick easy boarding Friendly air crew Love Westjet!!"

Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"

Pros: "Very old aircraft. Looked extremely run down and many things were broken."

Pros: "Warm welcome, on time and comfortable"

Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"

Pros: "The crew was phenomenal overall service good no complaints in that regard"
Cons: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"

Pros: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Cons: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"

Pros: "Entertaiment"
Cons: "The crew could be quite curt at times"

Pros: "Customer service."
Cons: "Entertainment need more movies"

Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."

Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"

Cons: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"

Pros: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Cons: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."

Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"

Cons: "There was a new born next to me and actually it was difficult to sleep."

Cons: "Flight canceled want able to rebook"

Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"

Pros: "Exceptional attentive staff! Frequently checked on you to see if you needed anything. Trans-Atlantic service is amazing."
Cons: "Liked everything but could have a better classic movie choice."

Pros: "Were very nice and accomodating"
Cons: "Entertainment only worked sporadiaclly, crew tried toreaet it numerous times"

Pros: "excellent food, crew was incredible and really friendly."
Cons: "only complaint was that the woman next to me had the aisle seat, drank 4 units of alcohol and fell asleep so i was unable to go to the bathroom. additionally, she didn't get up once so why she needed the aisle seat is beyond me."

Pros: "Good leg room, decent film selection, more than enough attention from flight crew."
Cons: "It's airplane food so my expectations are not very high, but the vegetarian option that I had seemed especially bland."

Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"

Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."

Pros: "The food was adequate and when they brought drinks they were free. With the person in front of me reclining her seat I could not have my cup of water on the tray without it being tipped because it intruded too much. i am assuming the seat was broken as that would be silly to have a seat recline so much that you couldn't use the tray table properly."
Cons: "48 minutes and I turned the light off and on for a flight attendant numerous times. I finally had to speak out across the plane since the people blocking me in were sleeping. This was just to get a glass of water. Service was deplorable. People kept walking to the galley rather than the flight attendants attending. A sad state of affairs. I paid for extra leg room but apparently a plane change put me in a different seat which did not give extra leg room."

Pros: "Food was excellent"
Cons: "seats were cramped, insufficient leg room"

Pros: "The flight left on time and the flight attendants were attentive and helpful."

Pros: "Staff very friendly and attentive"

Pros: "Movies Food Wine"

Cons: "Seats were not as nice as on Lufthansa premium economy and there was no option to buy a pass to the business class lounge (as there is with Lufthansa). The return flight plane had no extendable leg rest in the seat as I did in the first flight. This was disappointing."

Cons: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."

Pros: "Boarding was good and flight was on time. Crew were polite and attentive. Food was okay too."
Cons: "No leg room and as usual I had an uncomfortable 6 hours with my legs jammed against the seat in front. Having spent $900 on the flights I am not going to pay another $81 for the 'upgrade'. Also, even as a slim person, the seats are crammed together so we all knock elbows and I am disappointed that all the airlines continue to reduce space. Arrival at Logan, Boston was a nightmare...2 hours to get through passport control, customs and baggage pick up. Don't fly into Boston at 9pm Saturday night! I flew outbound with AerLingus and the leg room was better so I will look to fly with them next time."

Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."

Pros: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Cons: "The seats could not have been any narrower. Vegetarian meal was ok."

Cons: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."

Cons: "The food"

Pros: "Upgraded entertainment system"
Cons: "Online check in and seat selection did not work in the 24 hour advance window. I phoned BA a few different times during this interval and they were unable to assist-- they were seeing the same software error."

Cons: "airfare.com is truly awful, and I'll avoid using that service in future"

Cons: "There was a bed bug in the airplane blanket. We brought it to the attention of the flight attendant who got rid of the blanket, but not before I had been bitten quite a bit. Fortunately I think we caught it before my clothes became infested."

Pros: "The crew members were all courteous and helpful. It wasn't too cold. The journey back to Boston was not too crowded so that it was possible to relax."
Cons: "The food was absolutely atrocious. There was not one thing that was even remotely edible. Even the bread was cold and hard. It was abominable, as it always is, in my experience on BA. Even worse than American Airlines and that is really saying something. If there had been some crackers or nuts or cheese, or something like pretzels, it would have been nice. The effect is that British Airways looks stingy and upholds Britain's old and actually outdated reputation of being absolutely terrible at food. The entertainment was not working on the seat that I was sitting in, except for some awfully old TV programs from a million years ago. I tried to listen to the music but it was terrible quality. On the seat next to me the entertainment was available but very difficult to navigate and the screen was snowy/blurry. The reading light was positioned so that it was very uncomfortable to read by it."

Cons: "We need more space!! You know that, we know that , everyone knows that"

Pros: "Food was excellent for an airline, free wine doesn't hurt. Crew was polite."
Cons: "Very cramped seating, seats and blankets looked dated (read: kind of gross)."

Cons: "TV didn't work for 3 hous and it was SO HOT that many of us passages resorted to fanning ourselves with covers torn from the front of the in-flight magazine. All this for $1000. British Air, NEVER AGAIN!!!!!!"

Pros: "The best service from Boston to London"
Cons: "electrical outlets at seats would be useful"

Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."

Pros: "The crew was very nice! Honestly the best part of the flight, which is obviously very important!"
Cons: "The flight ended up being delayed over 3 hours, which was obviously not ideal. When we finally got on the plane, the AC wasn't working at all so it was extremely uncomfortable for over and hour I'd say - I felt like I was going to pass out while we were waiting to actually take off. The in flight entertainment system didn't work very well at all - I started a movie 4 different times because it kept shutting off, and the fast forward feature didn't work at all... Then the option to play movies went away entirely. Food was very average... Didn't even eat all of mine."

Pros: "The return portion of my flight was on a 747 aircraft--what a difference in the seats and legroom from the newer 777 that they mostly use on this run. Much more comfortable"
Cons: "I always go for the chicken and then regret it--Ive got to start ordering the pasta. This time the chicken was OK but the flight over the chicken was very strange !!"

Pros: "On time flights. Friendly crew. Good food. Great check in process online - best I've come across so far."
Cons: "Boarding was not done by seat row - long lines as a result."

Pros: "Pleasant trip and food was good- fact you even served food was a pleasant surprise"

Pros: "Attentive crew, they asked person in front of me to bring their seat upright so I could eat my meal properly -- that was a first for me! When chicken option ran out, they offered me the business class beef option."
Cons: "Absolutely no room at all -- we were packed in like sardines in the coach section. Window cover was broken so could not raise it to look out (across my fellow passenger)."

Pros: "Thank you BA for the upgrade! Service was excellent"

Pros: "Happy I made the connection with less than an hour time"
Cons: "The food is not good"

Cons: "Food quality"

Pros: "On time,"
Cons: "WiFi didn't work."

Pros: "Yes"
Cons: "ages they don’t came"

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Pros: "Boarding was a breeze"
Cons: "N/A"

Pros: "On time arrival"

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"

Pros: "Staff was polite and friendly. It was a great experience!"

Pros: "Direct service, legroom in main cabin"
Cons: "Flight bought by American Airlines. Not the same quality as British airlines flight."

Cons: "Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment."

Cons: "Poor integration with American Airlines for the reservation. Whenever I would check in through British Airways it would not redirect my information accordingly to AA. This made the experience aggravating for doing basic tasks. Then I apparently was flagged by APS."

Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."

Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"

Pros: "Good meals and accommodating crew"
Cons: "Tight seats, not a lot of legroom"

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."

Pros: "Big comfy plane"
Cons: "The orange juice"

Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"

Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."

Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."

Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"

Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."

Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"

Pros: "It was a good flight back to DC."

Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."

Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."

Pros: "First class flight attendant was awesome!!"

Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."

Cons: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"

Cons: "Flight landed a little before 4 am. Was supposed to land around 11 pm."

Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."

Pros: "Allowed us to pre-order with our daughter who needed our support."

Pros: "Crew was nice and professional. Food was good."
Cons: "Seat wouldn't recline. Old 737 so uncomfortable for coast to coast flight."

Cons: "The fact the flight was delayed for 5 hours due to weather."

Cons: "3 hours delay, because the airplane had not been tested as required in a previous International flight. We had to change plane which caused a lot of caos regarding the transfer of luggages and food. We sat on the plane forever with a lot of confusion."

Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."

Pros: "Ok flight"
Cons: "Not iberia"

Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."

Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."

Pros: "The crew was nice Smooth ride"

Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."