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AFTER damaged bag, nothing

Although they got to repair the back the process as to how was all inconclusive

Nothing was overlooked. My beverage was always full and the kind gentleman who cared for the 1st class kept walking around to check all our needs. Excellent service!!!

Attention to details. Food was also delicious. Fillet mignon with lobster Mac and cheese. Yummy for my tummy, indeed!!!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Attendants made NO attempt to move me. Unlike comedies about heavy people on both sides, this Was NOT funny.

In an attempt to cover their failing fleet that caused a cancellation, they did provide taxi fare to another airport and food.

After a cancelled flight sent me to a much larger airport, they did not have the staff to man the flight for 3 hours. I will not make this mistake of flying AA again.

Entertainment only

Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again.

Everything was great to me

The flight was packed

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.