ONT - IAH
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Thu 3/16
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Low season | October |
|---|---|
High season | March |
Cheapest flight | $60 |
Average price round-trip | $363 |
Good deal round-trip | $359 |
Best time to beat the crowds with an average 34% drop in price.
Most popular time to fly with an average 22% increase in price.
Flight from Ontario to Houston George Bush Intcntl
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When to book flights from Ontario to George Bush Intcntl
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Top tips for finding a cheap flight from ONT to Houston George Bush Airport
- Looking for a cheap flight? 25% of our users found flights on this route for $359 or less round-trip.
- The cheapest flight from Ontario to Houston George Bush Airport was found 55 days before departure, on average.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be February, March and April. The cheapest month to fly is October.
- Morning departure is around 5% cheaper than an evening flight, on average*.
FAQs for booking Ontario to Houston George Bush Airport flights
Top 5 airlines serving Ontario to Houston George Bush Intcntl
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19432 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Pros: "Seat comfort is better than many airlines but I still felt boxed in."
Cons: "Flight crew was mediocre at best. Very abrupt and snippy when offering drinks and snacks. Flight attendant who gave disembarking instructions had difficulty with language and stuttered and stumbled with words."
Pros: "Seat comfort is better than many airlines but I still felt boxed in."
Cons: "Flight crew was mediocre at best. Very abrupt and snippy when offering drinks and snacks. Flight attendant who gave disembarking instructions had difficulty with language and stuttered and stumbled with words."
Pros: "Nothing"
Cons: "Everything"
Cons: "Loved the sleep pack, you guys rock!"
Pros: "Female attendant was personable. Decent legroom but tray was broken."
Cons: "Was told by attendant they’re NOT supposed to help female guests with urging luggage overhead. Didn’t know headphones had to be bought to watch movies."
Pros: "Seat was super convenient as I was in the first row."
Cons: "Could have used a plug-point for my computer and devices. No plug points available. Would have been nice to know there was free “working” WiFi at the start of the flight instead of half way though."
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "Late 30 minutes"
Pros: "More room seats"
Cons: "Boarding process"
Cons: "Delay and they not even offer something to drink at the gate."
Cons: "The TV plug fed out static volume and the TV worked randomly .. The Afro American flight attended gave a nasty attitude and didnt allow me to completely request my order as if she was in a rush"
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Cons: "Absolutely nothing could have been improved. Easy to get on and off. Flight attendants were AMAZING. I love flying JetBlue and the free WiFi is awesome."
Pros: "JetBlue's free Wi-Fi and comfortable seats really make JetBlue a domestic airliner unlike any other."
Pros: "They were very communicative and snacks were free"
Cons: "faster route, but not pilot's fault"
Pros: "Great! Both ways. Many thanks for making wheelchair travelsp easy."
Cons: "The Black guy service is not good"
Pros: "Adequate leg room and ample seat size"
Pros: "On time"
Pros: "I like the unlimited snack and beverage options, it definitely came in handy for a Red Eye flight. The crew was polite and accommodating and the plane was clean."
Cons: "I didn't like how cold the plane got at one point and that one would have to pay $5 for a blanket. The signal for the tv would be inconsistent throughout the flight and when it did work, the quality was pretty grainy."
Pros: "Flight came out almost at time, arrived in time any way. The luggage arrived quickly, it was the only night flight from LA to NYC that I could found in great price."
Cons: "Serious minus were the seats! Awful seats, back of the seat can’t be banded, very hard and uncomfy to sleep like this!"
Pros: "I got more room than most, sitting in the front row."
Cons: "Skipped for drink service. My eyes were closed, I wasn't sleeping, but by the time I was aware of the steward, he was gone down the aisle and serving the people behind me. Also, even though I am disabled, the steward did not help me to put my bag up in the overhead compartment, even though he insisted, the very moment I sat down that my bag needed to be placed up top. No visible plugs for headsets, or USB to charge phones. This plane looks older than I am and I'm 47 years old!"
Pros: "Yummy snacks and comfortable seats at a great price. Boarded fast with a toddler."
Cons: "Flight was delayed but not JetBlue fault. They could also go around and offer drink/snack more than one time."
Pros: "Onky 1 flight attendant did a wonderful job seeing to everyone's safety & needs in a courteous way with a beautiful smile. Plane was delayed due to weather & she handed out water as we sat in the plane waiting for the storm to pass. When finally off the ground she managed to serve drinks to all & pass out an assortment of goodies from which we could choose. Southwest simply gave out pretzels on one trip & peanuts on another. Thanks for the selection Jet Blue! She did all this single handedly during a pretty quick flight."
Cons: "The terminal had very limited area for device recharging at a charging car so we had to stand if we wanted to use our devices while charging. And there were not enough plugs / ports for all who needed to recharge. The overhead storage was pretty tight too, I really had to turn & shove my small-ish luggage into place."
Cons: "Seat would barely recline, and that was barely any leg room. Awful."
Pros: "The Entertainment was fine and I appreciated the Captain communicating with us that there would be bumps on the last part of the flight."
Cons: "This was the most unnerving, uncomfortable flight I have ever been on. I really do love Jetblue and I know that this particular flight doesn't define you. That being said I was sorry to have to have experienced this. Even sitting on the runway before taking off the ride was uncomfortable as we swerved our way to the take off position. The weather was nice and it felt so strange that were going back and forth as if the path was filled with sharp S-curves. Then the entire flight was bumpy as we went up and down and all around. I would say there was about 20 mins of smooth air the entire flight. Then there was the last 90 minutes which was absolutely terrifying. I know that the turbulence can't be helped but I do feel the Flight attendants were not very accommodating during it. I sat near the back and they just sat there and chit chatted about something they were meeting up to do later while people were up and about when the seat belt sign was on. Then there was a baby screaming for many hours and they never tried at all to help the parents or anything calm them. They mostly just sat in the back, complained it was bumpy and laughed about how people were agitated because of it. I found it to be so much more frustrating that in addition to the bumpy air, crying baby and passengers just roaming around we also had to deal with the attendants laughing about how uncomfortable we were. It was not what I have ever experienced before and I truly hope I never have to experience again on JetBlue."
Pros: "The entertainment options, and free snacks and water reridgerators"
Cons: "By the time the flight crew reached us at the back of the plane they were out of food."
Pros: "Once on board everything went well. Full can of soda pop is always nice. Such a small thing yet it is appreciated and noticed."
Cons: "Not the fault of the crew, couple hours late."
Pros: "Nothing only wifi was there ...rest everything pathetic"
Cons: "Our whole baggage cane out broken"
Pros: "Crew was especially helpful and accommodating, even with a full plane with every seat taken. (So much better than my disagreeable outbound flight on a different airline!) Seats were about as comfortable as airplane seats in coach are nowadays (much more comfortable than most)."
Cons: "Nothing!"
Pros: "Too much turbulence"
Pros: "Flight, crew,plane were fine"
Cons: "Jet Blue airport personnel at PBI were extremely rude and unprofessional."
Pros: "Entertainment system. A lot of empty seats"
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Cons: "Tv not working both flights Food choices are very poor"
Pros: "Attention, no lines, fast boarding"
Cons: "I didn’t eat, I slept all the flight, that’s the Reason I didn’t make any commet regarding the food"
Pros: "Nothing"
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Cons: "flight was cancelled, and i want my refund back"
Cons: "N/A"
Pros: "The flight was the smoothest, the service was excellent, watched football nfl thur.nite, could not have been better, thank you Jet Blue!"
Cons: "It was all good"
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
Pros: "They gave everyone free drinks and food while we waited and gave everyone a gift card to make up for the wait. The staff was very nice and they gave us updated every half hour. It was a bad and good experience. Customer Service gets an A+ from me."
Cons: "My flight was delay 8 hours."
Pros: "I did like the movies available"
Cons: "Not sure but seems like the flight was over booked. Flight crew should make sure carry on bags are whats in the storage not a birthday cake"
Pros: "JetBlue never disappoints. Comfortable seating, friendly staff, easy boarding."
Cons: "Nada"
Cons: "The boarding process could've been a lot better. Couldn't even hear the announcements they were making and they had us waiting outside to board the plane for close to 10mins. What if it had been raining? Too chaotic."
Cons: "My flight got delayed 4 times"
Pros: "Crew was courteous and attentive."
Pros: "Nothing"
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Pros: "good"
Pros: "Ground and Inflight staff friendly and helpful."
Cons: "Enforcing covid restrictions"
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was great!"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "Seat could have been more comfortable"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Delta Comfort Plus is always great !"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Cons: "Wifi was not working"
Pros: "Crew really was cheerful and happy"
Cons: "No issues at all"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "View"
Cons: "Delay after landing"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Cons: "Crew"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "Easy boarding"
Cons: "No entertainment"
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Cons: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Cons: "Nothing"
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Cons: "Condition of the airplane"
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "Could not use the bathroom"
Pros: "Same"
Cons: "Same"
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Pros: "Friendly crew and quick boarding process"
Cons: "N/A"
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Less noisy children which cannot be helped…
Pros: "Everything"
Cons: "Nothing"
Pros: "The crew was awesome and boarding was quick"
Cons: "The gate was occupied when we landed on schedule."
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Cons: "The crew was not friendly. Rude tone."
Pros: "Nothing"
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Pros: "Quick flight. Took longer boarding than air time!"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "Nothing"
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "There seemed to be some passive aggressiveness present on the flight to Houston. Passengers seemed to be defying in small ways orders from the staff, standing etc. The staff responded quite severely in my opinion, repeating the safety video to everyone’s annoyance because some passengers were talking out loud."
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Crew"
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "Everything about the flight"
Cons: "Nothing"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Cookie"
Cons: "Flight delayed"
Cons: "The plane never cooled off for the entire flight"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "Nothing"
Cons: "Everything"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "In an attempt to cover their failing fleet that caused a cancellation, they did provide taxi fare to another airport and food."
Cons: "After a cancelled flight sent me to a much larger airport, they did not have the staff to man the flight for 3 hours. I will not make this mistake of flying AA again."
Cons: "I purchased a “first class”seat when the door close I switch from my seat to the front seat to put more distance with others passengers since I’m a transplant paciente. The rude flight attendant told me in a very bad tone to go back to my seat that I couldn’t seat in there . Only to see later that she put her coat in there. I got up later to go to the bathroom , also I have overreacted bladder and she told me in same rude talk go back to my seat that if I couldn’t see that the do not get up signs were on. I felt literally she yelled at me . Never asked me if I needed help , or just wait a little . I literally pee in my pants"
Cons: "Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight."
Pros: "Ease of getting on the plane"
Cons: "Premier Access was useless; WiFi didn’t work for the first half of the flight making people spend money on no service.; free food offerings were the worst I ever had, but never got charged for my wine; AC was non existent; crew did the best they could with what they had. All crew took their break at the same time, should consider staggering breaks; IAH terminal had to long of a q for passenger pick up. The cars moved extremely slow as well. Need to try and improve this part of the process, if possible."
Pros: "Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went."
Cons: "I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though."
Cons: "One of the csbin crew was very angry, rude snd confrontationsl to the wheelchsir assistsnt. He challenged her sbout not picking up my carryon from the foor where he put on the floor. She commented she did not like to work for Uunitd because they were demsnding and demesning. This united rmployee csme back 4 times as we werr behind each other when we deplaned. Twice he szid,"L'm dorry but....." finslly he adked fpr her nsme. Tsking out hid isdues on another employee was unvslled for and unprofessional."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "The flight was very nice"
Cons: "Did not work"
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Cons: "Fellow passengers; too many howling kids with clueless parents"
Pros: "The check-in staff were very friendly and helpful."
Cons: "I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home."
Pros: "The journey was smooth"
Cons: "None"
Pros: "I did not like it at all!!!!"
Pros: "Service was nice. Boarding was easy. Food was decent."
Cons: "No tv or movies in first class."
Pros: "The crew was very friendly and light hearted."
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "Boarding and checking in was great.."
Cons: "there where some issues with the airplane from the beginning we were inform that the seat belt and cigarette icons lights were no working . but then they have to call technicians to do a recheck on the plane so there more issues no just about the lights we have to stay in the plane until fixed some people lost their connection flights. the terminal where we landed was a long walk to customs then pick up bags and transport to the next terminal no enough time to eat between flights. to stressful ."
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "Friendliness of staff"
Cons: "I booked the flights for both my sister and I and we were never put in seats next to each other"
Cons: "Poor customer service from the begging to end on day of arrival Crew had poor attitude gave wrong information about bag prices. When asked they told me there was a misunderstanding. on our way to El Salvador. Due to weather we had to stop at guatemla a lot of people were ready to walk around since a 3 hour flight became a 6 just sitting around a attendant was very disrespectful towards an older lady told her to get out her way and moved her to the side. Me and another gentleman look at eachother and couldn't believe it"
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "The main reason why I even flew United is that I was desperate to get my destination that day and they had the cheapest flight. It helped that the Customer Service Representative ( Liz at MCO) was extremely helpful and understanding of my situation. My experience with Liz has changed my outlook on the company. There are still humans beings working in United Airlines!"
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Cons: "Ended up sitting on the tarmac for 30-40 minutes. Many people almost missed or did miss flights."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "I've taken a number of airlines, but none as bad as United. I get bad weather, I wouldn't want to go up in a plane in a thunderstorm regardless of the circumstances....but I spent almost a day getting to my destination that should of only taken9 hours tops. Delay upon delay, arriving right when my next flight was leaving. Very rude staff, I saw an attendant yell at a mom and daughter like she was their mom. Non-apologetic to anyone. Their goal is to shove you in the plane and shove you out. Are they safe airline? Yes, they will get you to where you need to be...but not before they make your life hell. I don't normally do reviews on anything, but United still has me frustrated even a week later. I almost forgot, they did give $20 to eat. Do you know how expensive airport food is?"
Pros: "In these past six months my family and I have been back and forth on the same route and in four occations this flight as been delayed. My 70 year old aunt lost her other flight in Houston and had to wait 12 more hours overnight wihtout food because all the restaurants were already closed. In our case were a party of five and with 1hr 40min connection. We had to run to the other side of the airport to the international gates not knowing if we lost the flight because when we arrived to Houston the second flight was already boarding. Luckly the flight attendants let us out first before the other passengers and barely made it."
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Cons: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Cons: "Everything"
Pros: "Literally nothing"
Cons: "Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home."
Cons: "Having to board and put away carry on thinking the flight will depart soon and then finding out within 15 mins when everyone have boarded and settle that the maintenance delay requires that everyone must evacuate the plane with their carry on luggages. We waited at the gate for nearly 2 hours because the flight clerk told us not to roam far due to continuous updates... It started out as a 30 min delay and ended as a 2 hour delay with gate and plane changes. Had we known it was a 2 hr delay we would have been able to go use the restroom and go eat in between without worrying that the flight will depart."
Pros: "Roomy seat area, lots of entertainment options, crew was pretty good - one flight attendance a little sassy - but not sure if it was supposed to be funny. I thought it was - so I put it as a positive and she got it done and kept offering water."
Cons: "Boarding was the main issue. There was some kind of extra security feature where they wanted to check our boarding passes - which is fine! however, the way the boarding crew handled those operations was embarrassing. Basically no organization of the lines, and when it was time to board, they could not handle the organization of people that had already been checked security wise (and ready to board) - and people that weren't security checked. For instance, I had my boarding pass ready (had already been security checked) and was ready to board. But there was no indication as to which line to get into, so when I asked, I was demeaned - and told to go to "zone 3! You are boarding group 3!" There was no way to know where this was, and just before (when I was getting security checked on my boarding pass) the woman told me to "just stay in the line that I was in - because boarding would take place soon". There was no way to know which lines were zone 1, 2, 3, or still checking boarding passes for security reasons. Once my zone 3 line reached the point to get scanned to board, eventually people had also been in the wrong line and were ready to board, so 4 lines of people who were just as confused as I was, started to merge. This is going slowly of course, people in zone 1 (who thought they were in the zone 1 line but instead were still stuck in the boarding pass security line) were upset because zone 3 was boarding and they weren't - and this is while the staff is getting angry at people NOT boarding - because they are stuck in these other lines. It was quite disorganized and I think the staff could have handled the entire process better. Not sure if I ordered the wrong option but food could have used an upgrade."
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "Nothing!"
Cons: "I got to the airport 40 minutes early. The flight was out at 6:20, I was there by 5:40. They did not let me print out a boarding pass. I could see the gate from the security line and the security line was EMPTY. There was no reason for them not to let me get on the plane, but they ended up scheduling me for a flight to Denver with the connecting flight in the morning- delaying my trip 24 hrs and charging me an extra 125$!!! I ended up paying an extra 85$ to American and was able to get to PHX that afternoon! The ladies at United were straight up RUDE too. When I told the lady at the counter my name she rolled her eyes."
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "We had to land in San Antonio due to bad weather (understandable), but the customer service was appalling. They kept passengers on the plane for 3 hours and 45 minutes, which is prohibited by federa law. They failed to provide additional snacks when the passengers were on the plane for over 7.5 hours, and made it seem like it was such a nuisance when we asked for water. They were able to pass out one cookie by hour 6 but the flight attendant made it VERY clear that they had to do "so much paperwork" to get it approved. The flight attendants were rude, inconsiderate, and when asked what the game plan was after our 4 hour delay, their response was, ""not sure, not my department." If they didn't have answers, that's fine, but the manner and careless tone in which they replied was inconsiderate and insincere. When we finally landed at our half way destination in Houston, the flight attendant made a comment about how she can't get home due to all of the delays without considering that half of the passengers had the same dilemma and paid hundreds of dollars for their flights! The flight attendant had no empathy or respect and I would NEVER take this airline again. We spent the night at the airport and are still trying to find a flight to our destinatiom in New York :("
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Cons: "Tried to charge us $200 for 'oversized luggage' when we have flown with that bag 2 other times. The UA tag was still on it! Then, after the kiosk agent slapped my hand away from the machine, I asked for a supervisor, who declined the bag anyway. But after prodding asked for a solution, a box(nice and convenient to handle through an airport) & we had to throw our expensive piece of luggage away, only to see a worker pull it away from the trash. By this time, it was 20 minutes until departure and I had to ask the same supervisor for assistance, pointing out our situation. Are these workers not trained to know which flights are leaving when? Or do they just not care at all? Worried we might not make the flight, we asked for a ride from 2 transit vehicles(I have a rebuilt knee and can't go fast) and you guessed it, were denied. Regardless, we eventually made it to the gate to be greeted by a 'oh there you are' where I tried to grasp for some, for any understanding from this company. Ok, here's the kicker: when we got on the plane, there were many open seats in the middle. My mom asked if we could sit in one and was told that it would be $91, even though the flight wasn't full. What is really going on? So there we all cram into the back of the plane. I am Not exaggerating when I tell you that I could not extend my are fully in front of me-that's how close the rows were!! The video was playing the safety message and we all looked at each other knowing that there was no physical way to reach under the seat 'in the case of a emergency'. The flight was turbulent, but you can't really help Mother Nature & we arrived alive, so I'll give you that. But as we landed, a piece of the seat in front of us landed on my moms foot. So, yes, rating 2. angelaisworking@gmail.com"
Pros: "The breakfast was great"
Cons: "The headrest video screens need a button to turn them off. I almost went crazy for 4 1/2 hours watching the recurrent 30 second (maybe 60) clip advertising the same silliness. It was like torture. Also, why should we have to pay for a movie or a TV program? The whole idea with that is to sooth the anxiety and discomfort of being hostage to a seat without any degree of comfort. That plane was the worst. My tailbone was screaming after 30 minutes. Sure doesn't make me inspired to be a return flyer. Brent W. Mueller MD"
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pros: "Nothing"
Cons: "Yes"
Pros: "Nice plane, with plenty of room."
Pros: "Seat was very uncomfortable"
Cons: "No entertainment"
Pros: "The staff was nice"
Cons: "The check-in process. The upcharges on everything. Barebones flight."
Pros: "Early, friendly staff"
Cons: "No WiFi"
Pros: "Absolutely nothing."
Cons: "You get *1* carry on. A 2nd carry on or checked bag is **$45.** The most unreasonable and expensive bag price in the industry. Highway robbery. Who the hell flies anywhere with only one checked bag? I mean, seriously. It is an unreasonable expectation to put it mildly. Second of all, *you have to PAY to select a goddamn seat.* What the hell? Who the hell does that? *0* other airlines CHARGE you for the pleasure of picking a seat. That is insane. So, that is $18 at a bare minimum to choose the most inexpensive class of seats on the plane. Third of all, **you have to pay for ALL drinks of any kind.* Free water? Hell no. Free sodas, juice, coffee, tea, etc? Hell no. You have to pay for all of it. So then I was dehydrated the whole flight, which was very unpleasant and put me in an even more foul mood. The way they nickle and dime you on this godforsaken airline is criminal. So, To Review, if I had flown round trip it would cost *at a minimum* $18 + $18 + $45 + $45 ($126 goddamn dollars) in fees that no other airline in the industry charges. That is insane; and that happens to be approximately what I paid for my flight. So for all unreasonable charges I could have had a bonus flight somewhere. I will never, ever fly on this godforsaken airline ever again; and please believe I will tell every single one of my friends and (gigantic) family that not only does this crappy airline get 0 Stars from me, but they should under no circumstances ever fly on this horrible airline ever. Pick literally *any* other airline over this hot nonsense."
Pros: "The airplane was clean."
Cons: "The seats were not reclinable and for a 3.5 hour flight in which I wanted to get in some sleep I was unable to sleep. Also the seats were very narrow and with almost no padding. I could feel the padding had wore off and my back was touching with the metal of the seat. Add all that up together and instead of a regular airplane seat it was like seating on a rigid chair for 3.5 hours. Moreover, since I couldn't sleep I decided to at least get in some work, but then I realized that the tray was so tiny that it can't even fit the smallest of laptops... I know it is a low cost airline, but paying for carry ons, checked bags, selecting seats and on flight beverages is plenty for a low cost airline. Frontier doesn't need to top it off with the most new uncomfortable seats possible. At least with Ryanair the seats are more comfortable, you can bring a carry on at no cost and the flight ticket is cheaper."
Pros: "The ride home"
Cons: "The 4 hour delay that received once we arrived at 4:30 AM to catch our 6 o'clock flight home to find out it had been delayed until 9:28 AM. Once we were on the plane we were then told we would be delayed until 10 AM. Flying with two children was difficult for a four hour delay. However front tier did give us all $10 food vouchers and $50 vouchers each for our next flight. Once we landed in Houston we then sat on the tarmac for another hour waiting for the gate open. The plane did have mechanical issues which caused the delay but still the notice given was always last minute"
Cons: "Carry on charges"
Cons: "Flight was delayed by 2 hours and wait on runway was 1 hour after landing. The issue was not having sufficient Jetway"
Pros: "The price for the ticket was good"
Cons: "The seats are uncomfortable and wasn't served a drink or snack on such a long flight . The bag check in was very slow due to the baggage claim tags are handwritten and not computerized like most airlines"
Pros: "Flight was fine. Short flight of 2 hours, but no snack or tv."
Cons: "I wish all planes had a tv on the back of their seats!"
Pros: "No TV, sears do not recline, Frontier sucks"
Cons: "Nothing"
Pros: "The crew was great and made the smart and thoughtful decision to allow us to unboard and reboard the plane after it was announced that the wheels would need changing and would take 1.5 hours"
Cons: "Major delays meant we were 2 hours behind schedule. These things happen."
Pros: "Friendly crew"
Cons: "Very uncomfortable seats, charge for soda, no wifi option"
Pros: "Nothing"
Cons: "First time flying with Frontier and two of the flights were delayed over an hour..."
Cons: "Late"
Pros: "Not bad"
Cons: "Should offer complimentary drinks. Coffee tea or water"
Pros: "The price of the flight was great, until I realized I was being charged for every little thing. What a rip off! I should have flown United."
Cons: "I had a severe allergic reaction due to the passengers in my row carrying four cats. I had to take Benadryl and broke out into hives. The flight attendants didn't even offer to move my seat. It was a truly terrible experience and I can't believe that there's not a better protocol in place with the airline to accommodate customers with severe allergies to animals, even when they are labeled as emotional support animals. This as a truly terrible experience. Thank goodness the flight was only 4 hours. I'll never fly Frontier again."
Cons: "It may be customary now, but we arrived with all our luggage as carry-on bags. We learned that they now charge more for carry on luggage than they do for checked bags. So we ended up checking two carry-on bags that we could have easily consolidated into one larger bag if we had known ahead of time. 2nd and worst of all - when we were checking in they told us our seats were not yet assigned (even though I picked seats out when I purchased the tickets). They showed a seating chart, but the only seats together required a premium payment of an extra $30 per seat! We complained and they told us to let the computer assign seats for us. That worked and the computer ended up assigning us two premium seats together. By the way - I did see what was "premium" about these seats. They reminded me of spirit airlines. Overall it seems like frontier is now trying to find ways to charge customers for things that were previously included and it is somewhat intentionally deceptive. I appreciated the low cost of the ticket, but I was left with a bad feeling overall. Spirit airlines is an inexpensive no frills airline as well but at least they are upfront and direct. I will fly with them next time if I have to, or go back to United."
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "price, plane"
Cons: "late departure, messy gate, re-routed at destination (weather), stuck in other airport for seven hours mostly without information, baggage belt broken at destination, cumulated delay: 10 hours - miserable risk contingency plan"
Cons: "They charge for carry on luggage, shame! Even if everything else was perfect (it wasn't) they would still suck just for that reason,"
Pros: "I arrived"
Cons: "Late - as usual!"
Pros: "Cheap price"
Cons: "Poor in cabin service, completely uncomfy small seats, no leg room"
Pros: "Flight was smooth and attendants were courteous"
Cons: "Flights were delayed both ways, seats were not adjustable, no free snacks"
Cons: "Flight delayed 5+ hours, received no notification from kayak"
Cons: "Having to pay for drinks"
Pros: "Absolutely not one positive comment on this airline."
Cons: "I have never and probably will never have such a negative experience with an airline as I did with Frontier. The staff was rude and unruly. I was dealt with unprofessionally. Every process used was executed poorly. Then to top it all off I was contacted about the location of where my bad ended up.. Once I went to retrieve it, they no longer knew of the location. It took the employees an hour to find my bag and then I discovered it had been ripped open with missing items and they failed to mention that information when they called me with the location of it. Poor customer service and I would be embarassed to be a frontier employee."
Pros: "It was fun and playful!!! Never had such an amazing trip back to Houston."
Pros: "The crew were friendly and polite. The cabin was a comfortable temperature."
Cons: "I'm only 5'9" but there was no room to stretch my legs. The rows of seats are too close together. Basically I had to sit down for 4 hours and not move. And it didn't help that the kid behind us kept banging the tiny tray table on the backs of our seats, even though that's not your fault."
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Pros: "Nothing"
Cons: "Last minute gate changes, extremely rude staff, hidden fees- terrible airline."
Pros: "Landing was smooth, so good pilot"
Cons: "Flight delayed, extra charge for many things, seat was hard and uncomfortable, no entertainment available"
Pros: "Crew was nice."
Cons: "No free sodas nor free peanuts."
Cons: "The staff at the Frontier check in desk was extremely rude. (Which I can imagine is because they spend their day getting fussed at because of how awful Frontier is). I was charged over $100 per way for my family to bring very small carry on items onto the plane. I have NEVER heard of being charged for very small backpack sized carry ons. When I questioned the staff member, she looked at me and literally did not respond. She stared at me like I was speaking another language. I waited over an hour and a half for our checked bags to come to the baggage claim area. Everyone was looking for Frontier staff to help us as our bags didn't seem to be coming. The two staff members we found were HORRIBLE and extremely rude. They stood there leaning against the wall staring at us and telling us they couldn't help us - It isn't their department? The seats are uncomfortable- they do not recline at all. They charge for EVERYTHING on the plane- including drinks (non-alcoholic). Overall, the staff was rude, the charges were outrageous, and the flight was uncomfortable. I have never had such a horrible experience and will NEVER fly Frontier again. ."
Cons: "poor customer service poor relation of important flight updates and statuses. Will avoid flying with frontier by any means necessary."
Pros: "Stretch seating"
Cons: "$2 soda $30 carry on charge. What's next $50 charge to have heat in the aircraft."
Cons: "When we landed, they sent our baggage to the wrong carousel and never told us."
Pros: "Nothing!"
Cons: "Delayed 3 hours, then told flight was cancelled! Frontier did nothing for passengers! Return flight had over 2 hour delay! We changed carrier and had no problems. Will never fly Frontier again!"
Cons: "Flight delayed, no communication, unfriendly desk staff"
Pros: "Nothing"
Cons: "Start with paying for a carry-on, which made this "cheap" flight as expensive as a better airline. And paying for a seat assignment?! Didn't get a chance to experience paying for water onboard, as the entire flight was cancelled. Thanks to their lack of connection to other airlines, they couldn't get us where we were going prior to our RETURN date. So our lodging, car rental, etc all were completely wasted, at our expense - no vacation, but still had to pay for it. "Nothing we can do, sorry, it's the weather..." Really?! Weather explains a delay, not torpedoing the entire vacation. This airline is the absolute pits."
Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."
Cons: "Having to pay for luggage, drinks n snacks"
Pros: "Hidden Fees w/ bags was disappointing. Food was mediocre."
Cons: "$60 for a carry on?"
Pros: "The crew was friendly."
Cons: "Brand new Airbus had computer problems that required us to return to the gate after 45 minutes on the tarmac. Cold restart was required. That required another 45 minutes. Then we had to wait for 1/2 an hour for a maintenance crew to arrive so they could sign off on the problem??? Seriously? Why wasn't the maintenance crew already waiting for the plane once the decision was made to return to the gate? One would have thought after such an inconvenience that Frontier could afford to let go of some of its $5 sodas or pretzels for free to the passengers, are you kidding...NOT! We were offered about 4 ounces of warm water. Yup, they would not even let go of their ice. I guess the lesson is that you live and learn, I will never fly Frontier again."
Pros: "pleasant atmosphere and crew energy. perfect sized tray tables and easy way to adjust them. Nice, too, to know that now one was either going to get squished in their seat by person in front reclining, or person in front reclining to be alarmed by person behind trying to stand up."
Cons: "Would like to be sure that any announcements by crew are made by ones with clear English dialect and appropriate pausing so all can understand. (not saying that was an issue on this particular flight....but I noticed it during my trips this month...)"
Pros: "I was easliy checked in"
Cons: "It was more then an hr late The plabe shook all the ride long It felt terribly unstable"
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
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Ontario - Houston George Bush Airport Flights
Departure:
Ontario (ONT)United States
Destination:
Houston George Bush Airport (IAH)United States
Return flight deals:
Houston George Bush Airport - Ontario
Cabin classes:
$1,356
$1,129
$315