Pros: "It didn’t crash"
Cons: "No canceling the flight 3 hours before the time to leave."
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "It was quick and easy. The complimentary adult beverage was a bonus."
Pros: "Flight was fine. No problems. Crew pleasant and professional."
Cons: "Flight delayed due to problems with aircraft availability."
Pros: "Crew were very friendly. Respectfully turned down lights on the flight."
Cons: "Here didn’t seem to be the option for the free entertainment on my device. No free entertainment screen/device on the seat in front of me. Did not like having to stand outside to board/deboard plane. Slow to provide seat extender that was needed."
Cons: "Got to airport terminal 15 minutes before flight departure and they would not let me on. Had to wait 5 hours for another flight"
Pros: "Food, comfort, direct flight"
Cons: "Crew members were short and rude with almost all passengers"
Pros: "Took off a a little late still made it early! Flight attendants were very nice!"
Pros: "Very courteous staff and crew throughout both flights"
Cons: "Nothing. Two short hop flights"
Cons: "My luggage was lost and I'm stuck with no clothes or toiletries, sleeping in a dirty hotel with cigarette smell and have no idea when I'll get my belongings and be able to get on with my very imporatant business trip"
Pros: "Rhe Alaskan staff was fabulous. They helped reschedule flights and connecting flights to get their customers as close as they could to get them to their final destinations on time. They showed patience and were extremely courteous."
Cons: "My flight was so delayed that I missed my doctor appointment for a pancreatic transplant. The smoke po ut of Canada got SeaTac so backed up that many flights were either sever ew ly delayed or cancelled altogether. I feel like I wasted not only my own but this world renowned doctor's time too. I wish the airline would have put out a warning hours before the flight's original departure."
Cons: "My luggages was not come at the destination. We don’t have clothes to changes for 2 days."
Pros: "The flight is on time!!! The staff are nice!"
Cons: "Small plane"
Pros: "Military friendly"
Cons: "Boarded without breaking up main cabin, lost my place in line in the rush forward, once on board we’re delayed about 30 min - would have preferred to wait in lobby, crew nice, small plane in storm"
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "Take-off and landing in these planes is great. The boarding process was quick and easy."
Cons: "No snack. If you know that the flight is going to be bumpy, maybe hand out a snack and drink as you board? Just a thought."
Pros: "Basically on time. I appreciated the Captain's extensive comments before flight about how it would be bumpy starting about mid-way and continuing to Portland."
Cons: "My seat was changed so I changed it to as close to front as possible; they changed it back so I was unable to sit near my 2 colleagues who I was traveling with. Alaska changed our return flight to 2 hours earlier so we missed part of the conference we (3) were attending. I called about this and the rep gave me a song and self congratulatory dance about how they were meeting my needs! We booked the flight a month in advance and they changed it 2 days before. Guess where my seat was on the new flight? Yep, all the way in the back away from my team."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "The attendant at the counter was extremely helpful in getting us a refund and a credit toward a future flight."
Cons: "I got a message on Thursday saying my Friday flight was cancelled and that we were rescheduled on exactly the same flight. I called to confirm, and the representative on the phone and her supervisor both confirmed that there was no change to my itinerary. Flash forward to Sunday morning and I call to find out that my return flight was cancelled and that I had to take one the next day. I wound up renting a car and driving back to my home airport to pick up my car and finally drive home."
Pros: "Friendly servers. Great humor. Pilot pointing out Grand Canyon during our flight."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Efficient boarding"
Cons: "No entertainment options in Alaska Air app"
Pros: "Crew was polite and accommodating."
Cons: "Our flight was delayed due to the pilot not being able to get there in time, announcement made after boarding that the airlines did not get the pilot there on time. Close connecting flight proved to close as the airlines called ahead to hold 3 separate flights into Montana, however our connecting flight left 8 minutes early! Courteously rebooked by the airlines for the following day was unacceptable. We were able to make a connecting flight to a different town and had to rent a car to drive 2 hrs to our original destination. First time flying with Alaska Airlines was not a great experience."
Pros: "Flight was hours late. No explanation. No offer to switch us to the Oakland flight. Kept the curtain open so we peons in coach could watch the flight attendants hold us up while they ostentatiously lifted first class's bags for them."
Cons: "Just get us where we're going close to on time. And don't even try to claim the delay had to do with the weather in SF. Even the Caotain admitted over the PA system that the weather in SF was beautiful, mild, and clear."
Pros: "On time/earlycomfiotabke"
Cons: "I didn't answer 2 Qs above, as they are non applicable."
Pros: "Great, friendly service"
Cons: "Flying out of Medford, OR requires a long walk downstairs before getting outside to the plane."
Cons: "lost my baggage, huge pain in the butt. At least they said they'd cover everything. We'll see what happens."
Pros: "Boarding was quick and painless, and the crew was pleasant and friendly despite the early hour. The plane was pretty full, so being a slightly larger woman I felt a little claustrophobic, but it was a short flight so not bad at all. The coffee was not the best but the little cookies are always delicious, and as the flight was not even an hour there was no need for in flight entertainment, so I read on my tablet ad listened to music for the entirety of the flight."
Cons: "The coffee was a bit too strong and tasted burnt. But then again, I tend to be a bit of a coffee snob, being accustomed to the local fare in both the rogue valley and the Portland area."
Pros: "Boarding was quick and they were super helpful you those needing to get off quickly for connections"
Pros: "Safe flight"
Cons: "Late departure and very little feedback from ground crew as to what was happening."
Pros: "The crew was great. I am recovering from a fractured shoulder. The crew was so helpful."
Cons: "I had a problem with my name, they took 7 hours to tell me that I had to pay to have my mane changed and rebook my flight, we try to do that and they took another 7 hours to tell me that they didn't have any availability in the next 3 MONTHS! and there was nothing they could do for me, only keep my money and sell my spot to someone else on waiting list and make doble or triple the money!"
Pros: "I loved how friendly the crew was"
Cons: "Completely satisfied"
Pros: "Very Nice Crew. Flight was good and smooth."
Cons: "Wish I had a little more seat space...."
Pros: "It was a short flight!"
Cons: "Despite no welcome, acknowledgment or greeting from the flight attendant, as he was focused on his phone, he was friendly during the flight. Very loud flight. And of course, the amount of space we are squished into is obscene, almost criminal."
Pros: "We arrived early. Flight path was over downtown Seattle at night--beautiful."
Cons: "Plane was not crowded, but passengers were crammed into the front and back of the plane for safety. I booked seat 5C and was reassigned seat 19E--last row on the right. No food or entertainment which is fine on an hour flight."
Pros: "Florida got hadgood leg room."
Cons: "The barcode at auto check in did not print out so I had to go to the main desk. No one was available until 12:30 for a 2:45 flight. The flight was late and they did not explain why. There were no outlets to plug devices in even though the flight info bragged that they did. On my flight to St. Louis there were also no outlets on that flight. I used to love Alaska airlines, but the quality has dropped."
Cons: "The useless motherfuckers cancelled the flight, again. Why would I expect anything else?"
Pros: "My flight attendants were sooooo friendly. Also really enjoy the complimentary glass of wine!"
Pros: "Leg room was great"
Cons: "The outside walk to the plane"
Pros: "Flight was on-time (a rarity at my airport) and crew was very friendly and helpful."
Pros: "Quick flight home"
Pros: "Quick and efficient boarding. Flight crew was great. Everything was on time!"
Cons: "It was a short flight so I understand why we didn't have a larger range of beverage choices and entertainment. Good flight!"
Cons: "This flight ended up being delayed because of an overhead bin door that wouldn't latch. I understand the rules, but it took 1.5 hours for the mechanic to arrive and assess the situation. Consequently, I missed my flight to Reno from Portland. The airline paid for my hotel (thanks!) and I arrive home with my luggage the next day. Mostly this was an inconvenience, and all turned out well. Just annoying when the problem seemed so minor. The time frame was too long for most passengers to make connections."
Pros: "Thought the complimentary beer and wine offering was fantastic! Even on a short flight like that. Very nice."
Cons: "Being way early and missing flight airline host mistake!"
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "Every thing was good"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "Plane too small to have any on board entertainment"
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Pros: "great trip and crew"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Uneventful and on time"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "On time, free beer , good price"
Cons: "No movie, no charging telephone"
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Sky Lounge at SFO and onboard entertainment"
Pros: "really great service, arrived early, as good as it gets."
Pros: "Better seats"
Cons: "The seats"
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Great experiencing getting on and off the plane"
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "Wonderful flight attendants"
Cons: "Snacks if possible"
Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "Extremely nice and comfortable seats. Terrific crew."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "Got to destination"
Cons: "Flight crew was rude"
Pros: "The crew was ill mannered and rude"
Cons: "Just do use Sun Country"
Pros: "Cheap direct flight. Comfortable seats, decent leg room."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Liked the fare"
Cons: "Crew not very welcoming—when boarding, no greeting, no eye contact; after being seated, crew member tersely asked to see my ticket...no please, no explanation, no thank you. In cabin crew did not make us feel safe , secure, cared for. This is the first negative comment I’ve ever posted."
Pros: "The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say."
Cons: "I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold."
Cons: "Sun country is awesome"
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Cons: "Flight be on time"
Pros: "Great service by the flight attendants."
Cons: "Having to pay 35 dollars both ways to check in my luggage. Since they were charging 40 to take it on board as a carryon."
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "They boarded us quickly"
Cons: "Having to wait on the plane 15 minutes until someone could attach the jet bridge"
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Pros: "Quick boarding. Direct flight."
Cons: "Super cramped seating. Definitely had a child’s feet all over my seat the entire flight. Flight attendant seemed super annoyed to be there. Guess I should have read that you have to pay for a carryon or pay to check your bag. Which is actually odd because it costs less to check your bag than have it with you."
Cons: "No representation at the airport"
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Pros: "Departing & arriving at MSP T2"
Cons: "Paying extra for seats, Personal item carried on having to be stowed under the seat when there is a ton of overhead bin space available, crappy choices for on-board food purchase, no onboard entertainment (other than “renting” a device), & flight attendants that don’t seem to like their job."
Pros: "The staff checking us in did a fine job and the crew got us on scheduled getting us there."
Cons: "Terrible leg room, uncomfortable seats, it has really become a cheap cheap airline compared to what it used to be."
Cons: "I couldn't check in online. No agent at gate to bring jetway. Baggage delay. Awkward service. Worst experience flying in some time."
Cons: "Flight late, bags late, crew was not friendly. Seat did not recline. No WiFi. Expensive baggage fees."
Pros: "Seating room. . .no frills that cost"
Pros: "Employees were fairly nice. The ride wasn’t too bumpy."
Cons: "Nothing in particular. The airlines have reduced service to such a barebones minimum that it’s difficult to feel anything about the process."
Cons: "No internet. I needed to work. I didn't even know flights didn't have internet anymore. Uncomfortable seats. Dirty plane. The flight was much too expensive for this."
Pros: "Quick boarding, pleasant crew, everything I want in a flight."
Pros: "Direct flight, friendly crew, reasonably comfortable, no major delays"
Cons: "Only pay seat options 23 hours before flight. Stop fiddling with $2 or $6 seats and just charge $5 more for the tickets."
Pros: "Direct flight was awesome, and flight times convenient. Price was amazing, so for the value it was just fine!"
Cons: "No entertainment, no free snacks—paid options were poor and overpriced. The seats were okay, but would have been miserable for a longer flight."
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Cons: "Half an hour late leaving Portland"
Cons: "One of the flight attendants was very rude and dismissive."
Pros: "The staff was friendly and helpful."
Cons: "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes."
Pros: "Boarding process was efficient. Getting the checked bags was easy too."
Cons: "Plane was super hot the entire flight and nothing could be done."
Pros: "Awesome flight....amooth ride and landing. All crew welcoming and helpful"
Pros: "Great airline! Courteous, pleasant atmosphere, wide range of snacks & drinks, they asked twice if I needed anything, digital media players, clean plane, funny smiling staff, etc. Would def fly again!"
Cons: "Before boarding, they announced from the podium that there would not be enough room for all carry-ons. I volunteered, when I. Line the woman in front of me did not have her ticket with her. She left the bag. The gate worker took my bag and ticket. But the other woman came back with her ticket, so before finishing my bag tag, the worker started her bag tag. In the end she reversed the tags. When I got off In MSP my bag did not come down the baggage carosel. Then I looked at my receipt, it was for the other passenger.lucky they got it off the second plane before take off."
Pros: "Overall great experience. The flights were on time, crew was friendly and courteous, and boarding was smooth. The only reason I gave "food and entertainment" categories 1 star is because there wasn't any offered. Both flights were quick and food and entertainment were unnecessary. Great experience overall!"
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Cons: "It was my impression that as a frequent flyer I was not required to pay for luggage. I did not pay on the flight from MSP-PDX. Your checkin person insisted that I pay $25 for the flight from PDX-MSP. I normally fly Delta, looks like I will continue on Delta"
Pros: "Ticket agents were fabulous, bulkhead seats perfect for my husband who has an injured leg, crew helpful and efficient"
Cons: "Had a neighbor who talked A LOT! And three crying babies on the plane. Nothing you could do, but it was far from relaxing!"
Cons: "They need in flight wifi entertainment!"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "Helped me change my seat to sit next to my partner. Very professional and friendly."
Pros: "The friendliest service and very accommodating when I asked about a seat change to sit next to two other friends. I wish all airlines has this great customer service!"
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "Overall great, boarding was fast the stewardess did an awesome job of making you comfort and supplying your needs. Met several people from various places interesting. Will be looking forward to another Journey again sometime soon."
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Pros: "The seat was comfortable for a change must be a different plane"
Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Pros: "Everyone from the TSA agent at gpt to the gate agents and airplane staff were very rude."
Cons: "Just being helpful and friendly."
Pros: "Seat width"
Cons: "More leg room, Southwest actually has better leg room"
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Pros: "Crew was nice. Plane was clean."
Cons: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Cons: "Seats could have been better and inflight entertainement missing"
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Friendly staff,good food,entertainment was also top notch Staff helped me a lot;I am a nervous flyer and they checked on me regularly"
Cons: "Could have used a bit more room but I was not to squished"
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Cons: "It was great, but returning home was bad"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Cons: "Flight delayed multiple times and then again upon landing at destination."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "Great wifi. Nice comfortable seating. Great entertainment selection"
Cons: "We had a snow storm I arrived at the counter 75 minutes early. The staff were rude and unhelpful. By the time I got assistance it was 9:01and my flight would leave at 10:00. They would not check my bags. I had to be rescheduled for another flight tonight at 7:00. I hope it goes better. I still have received NO confirmation for my flight tonight."
Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Pros: "Quick flight"
Cons: "seating too small."
Pros: "Was able to store my carry on and arrived early"
Pros: "Customer service"
Pros: "Customer service excellence The flight attendants were very attentive"
Cons: "Lax arrival delayed"
Cons: "One miserable pack of coffee cookies for $700+ ticket. I don't expect a 3 course meal on a 3 hour flight but seriously a pack of cookies? Too bad if one follows a gluten free diet."
Pros: "Everything I like :)"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Pros: "The crew was hospitable and did well under the circumstances."
Cons: "Older aircraft was slightly cramped; no entertainment or food. Flight was full and boarding slow, with much ado about overhead storage use."
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Cons: "Flights that long should have on board entertainments and food"
Pros: "Flights were on time and had excellent in-flight entertainment"
Cons: "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
Pros: "Headphones provided. Pleasant crew."
Cons: "Exhausting overseas flight. Seats barely recline, impossible to get any sleep. The system was broken so no wifi, movies, maps etc. Power was intermittent so it was difficult to charge devices."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "Outside my issues, everything else was quite pleased"
Cons: "I was charged twice for my seat. Purchase flight and I chose my seat. Both charges were separate. Once I made it to the airport I was charged again for the seat. Really confused with this matter. One ticket agent was anything but unpleasant, I am disable and I had to load my luggage on the ramp. Very unprofessional. Those two situations sad"
Cons: "Barely made my flight because my connection was late and I got to the plane right as they were about to give up my seat I was seated next to an obese gentlemen whose body was hanging into my seat and I had to spend 3 hours completely uncomfortable because the plane was completely full. Worst plane ride ever"
Cons: "Spent over 30 minutes taxiing because another plane was in our plane's gate."
Pros: "The Flight Attendants were wonderful and the ride was timely and easy."
Pros: "The flight was fine - once I was on it."
Cons: "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
Pros: "I like just about everything, and the updates were great"
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Cons: "Roomy aisles and seats, on time boarding and flight. Great job!"
Cons: "OMG, miffed and aggravated right now!! Currently on Allegiant Flight 1355. PIE to CVG A non-eating flight. These POSs MFers decide to have a friggen pizza party in the middle of the flight"
Cons: "More space under the seat in front of me for my carryon"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Cons: "Unfriendly Flight attendants"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "All wa great"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Crew was really nice! Flight was quick and easy"
Cons: "Super rude personelle"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "The flight was delayed by hours, with no explanation given. It was coming from Florida, with no bad weather in between. It caused us to arrive at 1 am."
Cons: "Baggage claim very slow"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "I never have any issues. Everything is always great."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Best flight for its Price. It was on time."
Pros: "didn't like anything"
Cons: "Our flight was delayed dor 10 hours."
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "Seats were very uncomfortable"
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "Flight smooth"
Cons: "Extra costs"
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."