Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Hilo
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Scores according to KAYAK customer reviews
Pros: "The crew was ok the seats were not comfortable at all"
Pros: "The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances"
Cons: "I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again"
Pros: "The crew was amazing, despite rainy weather. Service was very good."
Pros: "Hawaiian airlines always has friendly crew members and the flying experience is always positive."
Cons: "It is a short flight so it is basic but they do offer water, coffee, and juice which is nice."
Pros: "Crew was good, seats were decent."
Pros: "Early departure early arrival"
Cons: "Food options, more prompt service,"
Pros: "Staff were friendly."
Pros: "I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat."
Cons: "The breakfast sandwich wasn’t the best."
Cons: "Entertainment for a 6 hour flight would've made sense."
Pros: "Crew was great. Seats were comfy. Flight was overall very pleasant!"
Cons: "First time landed at gate E in terminal 1. Proceeded through terminal and down to baggage claim. Went down and found no baggage anywhere. No flight on arrivals board and had to go to terminal 2! Agents said the state doesn't allow Hwn to list the portland flight? Please have signage clear."
Pros: "Good complimentary cocktail"
Cons: "Delay leaving and delay to get fate after landing slowed things down."
Pros: "Crew was good. Seats were great"
Cons: "Early flight wasnt crowded. That was cool"
Cons: "Nothing I did not like, all went well."
Pros: "Crew. Space. Food."
Pros: "The complimentary guava rum punch was amazing! The flight attendants were helpful and friendly. Comfortably equipped planes!"
Pros: "Crew was excellent."
Cons: "No entertainment, AWFUL food, uncomfortable seata"
Pros: "Employees from porter service to off the plane was excellent, luggage came out very fast by the time I walked from flight it was at baggage claim. Nice job and thank you"
Cons: "Long line at airport"
Pros: "Professional customer service!!!"
Pros: "Individual seat-back screens"
Pros: "The crew and boarding process."
Cons: "No available entertainment/WiFi besides purchasing it"
Pros: "I can't really rate the food or entertainment because it was a short interisland flight. Everything else was great though. Boarding crew is always friendly and the seats aren't bad."
Pros: "Fantastic in comparison to the many I have flown. Service was great, up graded economic seats had plenty of room and were fairly comfortable. Nice big plane. I did feel swished in like a sardine."
Pros: "Dont' know what I did, but got my old seat back."
Pros: "Extra comfort seats were nice. Meal was nice."
Cons: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Cons: "need to pay for each movie not one fee as on many other airlines or free on Alaska airlines food was awful croissant was dry as a desert wind not a single free beer or wine and i paid for the extra leg room"
Pros: "The flight was on time. The stewardeses were very helpful and curtiouse."
Pros: "Crew was nice, we had free breakfast (yogurt, grapes, granola, and bread), and seats were comfortable."
Cons: "The movies they provided on the screen you had to pay $8 each to watch."
Pros: "People were nice and accommodating."
Cons: "Seats were worn out and uncomfortable. Entertainment was expensive."
Pros: "The blanket and inflatable pillow were a home run with my wife and row mates."
Cons: "Rock hard seats and after 6 hours we were done. May need to get fat?"
Pros: "On-line system"
Cons: "Need to sort out leaving bag if you've checked in on line and printed your own boarding pass. Need to sort out organization of gate boarding, too much a free-for-all. Need to get staff that seem happy to guide you into the plane not grumpy."
Pros: "Got there on time,courteous crew, comfortable seat. Have flown Hawaiian before, will fly Hawaiian again, its always been good."
Pros: "We didn't crash"
Cons: "The seats were very uncomfortable, the provided food was almost worth paying to not eat it was so bad."
Pros: "Friendly crew up and down from check in to flight attendants. Luggage beat us to carousel"
Pros: "Check in very fastly"
Pros: "Crew, plane, seats, leg room"
Cons: "Didn't have any soda"
Pros: "in flight meal"
Cons: "full flight, time availabilities"
Cons: "The flight was delayed 1+ hour. The ticketing agents were rude when we inquired about re-scheduling a connecting flight. They were not accommodating at all. They required purchase of in-flight movies. Next time I'm flying Alaska, at least the movies are free."
Cons: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Pros: "I liked the free meals that were served. The extra food I received from the stewardess and fellow passengers. The Hawaiian atmosphere that pervaded the plane. The quiet engines. The nice wide A330 that felt secure crossing the ocean. I would recommend Hawaiian airlines to anybody. I would suggest direct flights from the east coast and midwest."
Pros: "I liked the service and everything else!"
Pros: "Great crew. Friendly and efficient. Always on time and organized."
Cons: "Choice of movies. Too old."
Pros: "Free food"
Cons: "All good"
Pros: "It was short but sweet"
Pros: "The crew!"
Pros: "Flexible schedule"
Pros: "The gate attendants in Portland were very helpful and friendly, and the air crew were very accommodating on the flight"
Cons: "I was expecting something a little more traditional Hawaiian for my meal, or at least an option for something more traditional. For the entertainment, it would be nice to have a chess or card game free of charge. Seriously, does EVERYTHING have to be "pay to play"?"
Pros: "Pilots and crew were amazing"
Cons: "It was perfect"
Cons: "The mask mandate needs to be voluntary ADA violation"
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "Always Veg Meal for All"
Cons: "N A"
Pros: "Quick Boarding Awesome staff"
Cons: "No charging outlet."
Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "Wheelchair waiting at gate, very easy transit"
Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Pros: "direct flight from IND to CDG!"
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Great entertainment, nice leg room!"
Cons: "Food was a disgrace - very low standards. Ate only snacks through the entire flight"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "Late, crowded, bumpy"
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "The seat in Comfort+ was comfortable. The crew was very professional and also friendly and pleasant. The flight departed on time and arrived early."
Cons: "Food was mediocre."
Cons: "Expensive food"
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."
Cons: "long wait and delayed flight"
Pros: "Comfortable seats, pleasant crew, excellent entertainment, all good great but burrito snack."
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Pros: "There was a slight delay, but boarding was easy, and flight was smooth."
Cons: "Flight was completely packed."
Cons: "Food and Crew"
Pros: "I only fly Delta because they are consistent and efficient and very courteous."
Cons: "Everything is good !"
Cons: "I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021."
Pros: "Yes... very well"
Cons: "puntuality Departure and arrive"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "The young man was so funny - crew!!!"
Pros: "Seats were comfortable enough to sleep for a few hours"
Cons: "The ac in cabin could have been a lot colder"
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Cons: "Flight was delayed for no apparent reason."
Cons: "Not comfortable seating bad food fruits were smiling and they made me to check in my carry on bag to charge $60 Will not recommend or travel international again with this airline"
Pros: "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
Cons: "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
Pros: "Amazing Crew"
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "food, alcohol very good, pleasant flight"
Cons: "Delayed multiple tomes"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "Great and safe"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "The A319 outfitted in this way is to freaking tight!!! There is not even close to enough leg room for an average sized American male. I'm no taller than six foot and not overweight. You must fix this issue. I will look for other carriers whenever possible."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Cons: "Plane was dirty and crew inattentive."
Pros: "Great time. It was one of the best flights I have ever taken."
Pros: "The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was."
Cons: "I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!."
Cons: "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Boarding lasted over an hour"
Cons: "I regret flying with American. They have consistent problems with every flight from seating to delayed flights"
Pros: "The plane was big and comfy to sleep in."
Cons: "Well no snacks but that's costumary these days"
Pros: "Never made this flight they rerouted."
Cons: "Lax arrival delayed"
Pros: "flight was on time"
Cons: "Walking out in rain to board the plane"
Pros: "We bought the extra legroom. Worth it."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Seats were more comfortable than expected. Flight was smooth and uneventful"
Cons: "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
Cons: "Same as above"
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Pros: "On time. Quick boarding."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Pros: "I had a great experience flying with American Airlines thank you.. the flights were on time great customer service."
Pros: "Flight was on time and the ride was perfect."
Cons: "Everything was good on this flight."
Pros: "My window seat"
Cons: "I wasn't able to check in to my flight 24 hours prior to my flight on my AA app and or website. Also wasn't able to check in at kiosk at airport therefore had to wait in line to check in with a clerk which slowed my whole trip mood down."
Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."
Pros: "The Flight Attendants were wonderful and the ride was timely and easy."
Cons: "Not only was it cancelled but the next am flight was booked"
Pros: "Our flight got in a bit early"
Cons: "We sat in the plane for 30 minutes after landing waiting for the gate to clear."
Cons: "They lost one of our parties luggage. How do two bags make it to the destination, and one not??"
Cons: "A little late getting started, otherwise OK."
Cons: "Bad smell"
Cons: "Airplane is too old"
Pros: "My club membership....lord knows you need it with United"
Cons: "Delayed past the point of no return....where do you want to spend the night?"
Cons: "Sitting on tarmac for 30-40 min"
Pros: "There wasn't any delays. We even got to destination earlier"
Pros: "It was fine."
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "Fast. Easy. Gave me free seat with more room"
Cons: "Such a tiny plane.... crowded. Made you pay for wifi."
Cons: "Both flights were late, seriously late."
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Pros: "It was a new plane ...but the same old rules..."
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "It was spacious."
Cons: "No free Wi-Fi."
Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"
Cons: "Multiple delays"
Cons: "Very good"
Pros: "On time"
Cons: "No Free baggage no free food"
Pros: "Friendly, comfortable service"
Cons: "Plane was hot no air and super uncomfortable"
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "The exit isles were comfortable"
Cons: "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"
Pros: "I liked being so welcomed even though I am scared of flights."
Pros: "Best company"
Pros: "Thanks. On time. No problems"
Pros: "Smooth ride"
Cons: "Snack was a ridiculous cookie. Lame."
Pros: "On time"
Pros: "Great all around!!!"
Cons: "Very bad food and seating"
Pros: "Comfortable and on time"
Cons: "Check in staff was dismissive and not helpful at all at first."
Pros: "It was great. Absolutely no complaints"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "Can't fit in seat"
Pros: "Everything from check in to breakfast to boarding was smooth and effortless at PDX. The restaurants are layed out in a smart configuration with plenty of options on either side of security. The staff are friendly and the travelers in the airport are generally personable and in a good mood, which is a stark contrast to the majority of the nation's airports."
Cons: "The boarding process at the United gate could have been more expeditated."
Pros: "Was a nice trip"
Cons: "All was good"
Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Pros: "Ok time"
Cons: "Had to check carry on bag"
Pros: "I liked the service. It's good in general but, looking for better."
Cons: "I didn't like the service sometimes. Especially the hostesses, they are too old. The plane was too small when I flied from Austin to San Francisco. Thank you"
Cons: "The turbulence"
Airlines flying from Oregon to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Hilo
Masks required on board, masks provided on flights from Oregon to Hilo
Social distancing seating
Middle seats unavailable to book on flights from Oregon to Hilo
Testing for antibodies, testing for symptoms for flights from Oregon to Hilo
Waiving of change fees. Search flexible flights from Oregon to Hilo