Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$264||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Southwest has waived its change and cancellation fees on flights from Oregon to St. Louis. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "On time departure and arrival, friendly and helpful crew."
Cons: "I tried to get an aisle seat and was told that was what I was assigned when I checked in at Beijing. Even though it was in the Premium section with extra legroom, a middle seat is difficult for a 5' 11" person, especially after flying for as many hours as I flew. I was constantly bumping shoulders with people in the aisle and window seats."
Pros: "I did not feel well on this flight and had a great experience. The crew was very helpful and kind and attended to my needs."
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "Punctual, professional and comfortable. This airline has never disappointed me. I appreciate the seat availability and the staff are always so very pleasant. Well done."
Cons: "My return flight has a child seated behind me. Not great."
Pros: "Take-off and landing in these planes is great. The boarding process was quick and easy."
Cons: "No snack. If you know that the flight is going to be bumpy, maybe hand out a snack and drink as you board? Just a thought."
Pros: "Price quick boarding. Great staff comped my checked bag. Not overbooked. Prompt beverages. Love it!"
Cons: "Nothing! I almost even signed up for the credit card lol"
Pros: "i got a good window seat"
Cons: "didnt like the hour delay, but what can you do"
Cons: "The flight was delayed 1 1/2 hrs waiting for a crew member to arrive! The flight attendant was unpleasant."
Pros: "Boarding the flight was easier than most flights that I have been on and the crew was fairly helpful when it came to needing help with anything."
Cons: "The WiFi that is provided is horrible. One second it would work and the next it would not. Not a lot of choices when it comes to food for purchase on the flight and you get tired of the same thing being offered every single flight."
Pros: "It was a direct flight and quick boarding. Pilots did a great job being on time...Alaska Airlines made up 45 mins to and was on time from Portland, Or..."
Pros: "Crew was polite and accommodating."
Cons: "Our flight was delayed due to the pilot not being able to get there in time, announcement made after boarding that the airlines did not get the pilot there on time. Close connecting flight proved to close as the airlines called ahead to hold 3 separate flights into Montana, however our connecting flight left 8 minutes early! Courteously rebooked by the airlines for the following day was unacceptable. We were able to make a connecting flight to a different town and had to rent a car to drive 2 hrs to our original destination. First time flying with Alaska Airlines was not a great experience."
Pros: "Flight was hours late. No explanation. No offer to switch us to the Oakland flight. Kept the curtain open so we peons in coach could watch the flight attendants hold us up while they ostentatiously lifted first class's bags for them."
Cons: "Just get us where we're going close to on time. And don't even try to claim the delay had to do with the weather in SF. Even the Caotain admitted over the PA system that the weather in SF was beautiful, mild, and clear."
Pros: "On time/earlycomfiotabke"
Cons: "I didn't answer 2 Qs above, as they are non applicable."
Cons: "lost my baggage, huge pain in the butt. At least they said they'd cover everything. We'll see what happens."
Pros: "Customer service the people are always amazing! My 6 yr old daughter and I had assigned seats apart and they had no problem getting us together I appreciated it. Also when we had a delay they gave us food vouchers which helped me and my children out."
Cons: "3 hr delay but glad they got it all fixed. Also a little confusion when boarding they left out a few rows and skipped us but no biggie we all get on the plane."
Pros: "Boarding was quick and painless, and the crew was pleasant and friendly despite the early hour. The plane was pretty full, so being a slightly larger woman I felt a little claustrophobic, but it was a short flight so not bad at all. The coffee was not the best but the little cookies are always delicious, and as the flight was not even an hour there was no need for in flight entertainment, so I read on my tablet ad listened to music for the entirety of the flight."
Cons: "The coffee was a bit too strong and tasted burnt. But then again, I tend to be a bit of a coffee snob, being accustomed to the local fare in both the rogue valley and the Portland area."
Pros: "I love the boarding process. It only makes sense to board the back of the plane first. Finally! They have nice size overhead bins. Love the charging ports in the back of the seats. It seems like someone finally thought through the flight process. Even with a little turbulence the landing was smooth and just a little early."
Cons: "Not their fault, but not a fan of long layovers. Anything over an hour to an hour and a half is a pain."
Pros: "Boarding was quick and they were super helpful you those needing to get off quickly for connections"
Pros: "Safe flight"
Cons: "Late departure and very little feedback from ground crew as to what was happening."
Pros: "The crew was great. I am recovering from a fractured shoulder. The crew was so helpful."
Cons: "I had a problem with my name, they took 7 hours to tell me that I had to pay to have my mane changed and rebook my flight, we try to do that and they took another 7 hours to tell me that they didn't have any availability in the next 3 MONTHS! and there was nothing they could do for me, only keep my money and sell my spot to someone else on waiting list and make doble or triple the money!"
Pros: "arrived very close to on time staff were quite pleasant"
Cons: "small child (3-4y) climbing on seats - standing with one foot on each seat , straddling the aisle, and walking in aisle - at times when both seat belt sign was on and off (zero attempt by parents to have them stop - laughing at the antics and/or dad playing video games) I could not get the gogo app to work to watch the "free streaming" movies"
Pros: "I loved how friendly the crew was"
Cons: "Completely satisfied"
Pros: "the digital boarding pass is great. The food tasted good but was costly."
Cons: "it was hot on the plane. a 4 hour flight and you have to pay for food?"
Pros: "It was a short flight!"
Cons: "Despite no welcome, acknowledgment or greeting from the flight attendant, as he was focused on his phone, he was friendly during the flight. Very loud flight. And of course, the amount of space we are squished into is obscene, almost criminal."
Pros: "I did not eat on flight , just had the drink that was offered. Also did not use the entertainment offered. It was nice that both were available."
Pros: "We arrived early. Flight path was over downtown Seattle at night--beautiful."
Cons: "Plane was not crowded, but passengers were crammed into the front and back of the plane for safety. I booked seat 5C and was reassigned seat 19E--last row on the right. No food or entertainment which is fine on an hour flight."
Cons: "The useless motherfuckers cancelled the flight, again. Why would I expect anything else?"
Pros: "Completely full flight but loaded quickly and attendants were great!"
Pros: "My flight attendants were sooooo friendly. Also really enjoy the complimentary glass of wine!"
Pros: "The crew was great! Humorous, courteous, and helped passengers feel relaxed. Coffee and biscoff cookies are awesome. Also enjoy when they come by a second time to see if you'd like more to drink."
Cons: "Seating was tight and uncomfortable"
Pros: "Loved the charging ports..My fruit and cheese tray was actually fabulous. Boarding was done fairly quickly and we even left a few minutes early."
Pros: "Everything was wonderful. I especially enjoyed the free wifi so I could text my husband to let him know that I was going to be landing a little bit early!"
Pros: "The flight from St. Louis to Seattle was delightful. The crew were top notch and provided good food, snacks & drinks. All of which I endulged. We landed on time..... but that's where the good times come to an end."
Cons: "55min wait on the after landing. Another hr to get bags. Roughly 2 hr delay. Also, having the return to SeaTac after taking off due to mechanical failure. Rrrr! 4 cancellations thanks to the snow and the port of Seattle with their "Regulations""
Pros: "Leg room was great"
Cons: "The outside walk to the plane"
Pros: "Flight was on-time (a rarity at my airport) and crew was very friendly and helpful."
Cons: "This flight ended up being delayed because of an overhead bin door that wouldn't latch. I understand the rules, but it took 1.5 hours for the mechanic to arrive and assess the situation. Consequently, I missed my flight to Reno from Portland. The airline paid for my hotel (thanks!) and I arrive home with my luggage the next day. Mostly this was an inconvenience, and all turned out well. Just annoying when the problem seemed so minor. The time frame was too long for most passengers to make connections."
Pros: "Thought the complimentary beer and wine offering was fantastic! Even on a short flight like that. Very nice."
Cons: "Being way early and missing flight airline host mistake!"
Pros: "Smooth, clean, on time, ease of all!"
Pros: "Everything was great!"
Cons: "most uncomfortable I've sat in"
Pros: "I was able to get an earlier flight."
Cons: "Did not buy food. Don't think I was offered tablet for movie."
Cons: "The American Airlines app/ Website gave me the most trouble. I was not able to check in and have my boarding pass on my phone. The confirmation number and flight number from Medford to LAX changed without me knowing until I arrived at LAX. The gates were not consistent."
Pros: "Seating was tight."
Cons: "Had a middle seat with a large person on one side. Ask to move to an empty seat, was told no would have to buy another ticket."
Pros: "Plane was clean and seats were spacious and comfortable. My first time on Alaska and it was a great experience!"
Pros: "Excellent service"
Cons: "When I need special seat because of my blood clots after knee surgery, you hadn't this convenience. But other airlines have this service."
Pros: "Pilots. Flight attendants. Space. Left and arrived on time."
Cons: "Bad social distance"
Cons: "The mask mandate needs to be voluntary ADA violation"
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "I love all the complementary stuff on flight"
Cons: "Better ear buds"
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "Wheelchair waiting at gate, very easy transit"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Everything ran smoothly. No issues. Short flight. I was comfortable. The Biscoff and Ginger Ale was fine as always."
Cons: "No entertainment in the cheap seats. Free WiFi but I couldn’t connect to anything. But I had my Kindle..."
Cons: "I was delayed over 2 hours"
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "The plane had a ton of room."
Cons: "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Cons: "If flight is full all the time get a bigger plane"
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Delta fo"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Excellent flight. Nice new aircraft."
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Cons: "Just the nature of regional jet travel. Cramped, noisy. No problems, but harder to accept at the end of a 17 hour travel day."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Pros: "Easy boarding, plane was on time and the crew was very nice. We came in very hot because key west is a small airport but it was pretty fun!"
Cons: "Seats were old and dated and there was no entertainment offered."
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "Old aircraft, ok flight, on time"
Cons: "6 hour mechanical delay"
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Pros: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Cons: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"
Pros: "Flight was pleasant and all the crew members were courteous."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "the fly got delayed for more than 3 hours."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "It was easy to travel"
Cons: "Too many delays. Having to de-board after boarding."
Cons: "Plane was not board on time. Delayed taking off."
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "Seemed to be an unnecessary delay in departing a half hour late"
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Plane was ancient"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "It took off on time and life was good."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Cons: "The Flight Attendant never gave me back my credit card."
Cons: "3 hour delay...and no voucher for the delay"
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "Love bed it! Would recommend to family/friends"
Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"
Pros: "The free choices for kids movies - allowed child to be entertained and not bored."
Cons: "Lights were kept on for first hour of a 12am (red eye) flight."
Cons: "sent to 4 different gates and plane delayed 2.5 hours because there WAS NO PLANE wow. then when one was found they couldn't get anyone to bring it to the gate!!!!"
Cons: "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
Pros: "I thought the whole experience was unorganized. The staff attempted to keep their calm but in the end they sounded just as organized as the flight line. (Referring to the trip as a whole)"
Cons: "I received 10 flight delayed notices on this trip. Five of the flight delayed notices were flight 6047. I missed a whole night in Oregon because of the delays and got in at 2 am into Charleston.. which was not ideal. I will not be recommending United Airlines. Also, for some reason the last flight was the coldest flight I've ever been on? I was tired, cold and miserable by the time I got to Charleston."
Cons: "The snacks are too small."
Cons: "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
Pros: "Efficient and professional crew."
Cons: "Almost nonexistent snacks. I know it is a short flight, but a small packet of pretzels is pretty sad. The flight attendants are great, but come on..."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Cons: "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."
Pros: "2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays."
Cons: "Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden."
Pros: "I liked the fact that they were able to find another aircraft for us to travel to Dulles"
Cons: "I didnt like the fact my flight was delayed all that time and i wasnt compensated for it. Airlines charge customers to change their flight all the time. And if you miss boarding you have to wait and be accomadated accordingly. I would like to be compensated for the time that i had to wait because i booked an earlier flight so i could make it back to my destination for other plans"
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Cons: "Flight got camcelled made me late to duty station"
Cons: "Some other carriers offer wifi inflight service free of charge. I tried connecting to wifi in flight with no success several times."
Pros: "newer plane. more personal space per seat"
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "Not much."
Cons: "The only flight leaving Eugene that would get me to Dallas in time for an urgent meeting left at 5:25 am. The crew identified something in inspection that gave them a little concern, so they called maintenance to come and check it out to ensure we were safe to fly (which I very much appreciate). The issue I have is that over an hour passed (after the flight was supposed to leave), with them giving periodic updates that they had called maintenance and were waiting for them. Finally I asked the people at the counter, who were visibly embarrassed, where maintenance was coming from (this is an airport - shouldn't they have it onsite), and they conceded that maintenance was at the airport, but they had no idea where they were. This delay resulted in me missing my connection in Denver, which caused me to miss the meeting and the whole reason I was flying back to Dallas a day early for. I essentially paid over $400 for an extra ticket (I had to not use my one on Friday - because it was just cheaper to buy a separate one way ticket). I will never fly United again."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "seats comfortable n Eugene airport easy to navigate"
Cons: "being unboarded on tarmac with white a distance to cover barely made connection"
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Cons: "Seats are uncomfortable and very small"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "On time"
Cons: "Crowded. Tight seats and I'm thinp"
Pros: "Very good connecting flight."
Cons: "No Wi-Fi, this was the only issue I could find and it was minor on a short flight"
Pros: "Had to wait standby but got on the flight. Was very happy about that!!"
Pros: "The hostess was entertaining"
Cons: "The plane was dirty and delayed"
Cons: "It was not on united because it kept getting delayed."
Cons: "System was screwed up, boarding was a nightmare."
Pros: "My first flight was cancelled and it appeared i wouldn't make it to my destination on the day which I intended. A Delta/united employee at the Eugene Airport (Collette) quickly and kindly moved some things around and got me a flight out only an hour later, upgraded me to comfort select seating, and some how managed to get me to my final destination (2 flights ) only an hour after I originally booked for. She did all this with a smile on her face while a worried guest (me) wasn't sure what he was going to do if it weren't for her impeccable service. Thanks Collete and United!"
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Pros: "Nothing. I am stranded in an airport. Delayed nearly 14 hours. American airlines fixed the issue since united could not. Never again."
Cons: "Everything. I am stranded in an airport. My original flight was at 10:05pm. My new flight is at 11:45am. American airlines stepped up and helped me get a flight out earlier. I am now on a one stop flight instead of non stop, even though I paid for direct. Not very happy and will not use untied again."
Cons: "Cramped space."
Cons: "A few hours before flight time I was informed by email - not text - that "my flight" was canceled, which turned out to mean the flight went but I was bumped. I had to reschedule my entire trip for two days later (a trip to see a hospitalized relative). The affair would have upset me less if Kayak/United had simply informed me that they had overbooked the flight and they did not have room for me."
Cons: "Delayed 2 hours because they had to change tires they didn't decide that until everyone was already on the plane then had to deboard counter people were very rude this airline is always delayed for something probably the worst airline ever"
Pros: "Crew is very polite and helpful. Boarding was quick and painless. Overall very pleased with experience."
Pros: "When finally able to talk to someone in customer service in san Francisco, jonanne joy and new trainee fworked hard to find a flight in the morning to connect to out international flight."
Pros: "My overall experience was excellent except for your new food policy. Meals should included! I am handicapped and asked for help boarding and getting to flights! I was helped by your caring and very curtitious staff! Thank you for your help."
Pros: "Flight delayed 3 hrs. Then rebooked on American for 2nd leg. I had to leave one secured area at SFO, then wait in line at Americans ticket counter then through security again. Luckily the American flight was delayed, or I might have missed that flight."
Cons: "United customer service was so poor and rude to my daughter. Come on united you guys couldn't give my daughter more then a $14 food voucher for a 12 our delay that was your own fault !!! Fly Hawaiian if your going to fly to Hawaii. So much better and worth it if it costs more :)"
Pros: "Flight itself wasn't bad but huge delay and almost cancellation"
Cons: "Delays in take off"
Pros: "Our flight attendant was great! She was accomodating, funny,and nice."
Pros: "The flight attendants were great."
Cons: "Late flight due to technical issues and a passenger problem. Wish both could have been resolved quicker."
Pros: "Was a short flight"
Cons: "The plane was soo small. There wasn't enough room."
Cons: "They cancelled my flight the morning of, I was rerouted through a later flight to AA when the United employee couldn't speak enough English to communicate, I misheard 2:30 when she actually said 2:13. Showed up an hour early as I always do at Eugene airport, only to have the gate shut in my face...we'd missed the flight. I then proceeded to get in my car and drive three hours to catch a connecting flight to Phoenix through traffic etc etc....only to arrive in Phoenix 6 hours later than expected. All of my evening business meetings, lost. Thanks United, you always seem to find a new way to screw it up."
Pros: "Liked being bumped into 1st class."
Cons: "The 2.5 hour delay in Eugene that resulted in an additional 4.5 hour delay in San Francisco. Cost me a lot of time and money. Scheduled arrival 7:14 pm actual midnight. No fun spending a good part of your day in an airport."
Cons: "Bring back the TVs"
Pros: "All of the flight attendant’s jokes! ♥️"
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Cons: "I had to pay additional for any seat I selected. I also had to pay $40 for a carry-on luggage. They offered no snack or beverages. It was ridiculous ! Makes me appreciate Southwest airlines By the time I purchase my seat and paid for One carry-on I was out another $108. Seems like false advertising"
Cons: "Had to wait for over an hour after landing in Denver before deboarding. more worth it for short trips where you wouldn't have to pay for a carry on, with carry on costs you might as well go for an airline with better service and higher levels of comfort. It got the job done!"
Pros: "Nice people around me! Crew members more concerned about selling drinks than offering anything!"
Cons: "Left late! No compensation! Little concern from crew except to SELL drinks! After arriving it took a really long time for our luggage with no explanation!! Did it have to do with a "door problem" that caused our delay! Need to share more and be more upfront!!!"
Pros: "All good."
Cons: "Nothing was below an excellent"
Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"
Pros: "Easy and friendly"
Pros: "the ticket was the cheapest."
Cons: "-$30 (at least) for ONE carry-on. Some people had a personal item only. I then noticed that at boarding, the attendent didn't seem to be checking people's ticket and wether or not they had a carry-on. ಠ_ಠ -When you check-in online, they make it look like you have to pay for your actual seat. ($13-30) I was shocked. However, I realized later that if you scroll down all the way, there's a "skip" option. Turns out, you're paying to reserve a seat, versus them automatically picking one for you later. ಠ_ಠ I was a little upset when I realized this. -my tray table was the size of an ipad mini -they've shaved a few inches off of everything, so it was a tight fit. -everything but water costs money. Soda is 1.99 for an 8 oz can. -no tv, no headphone jack in the arm rest."
Pros: "On time."
Cons: "The nickel and diming. Good lord."
Pros: "price reasonable"
Cons: "this was the most uncomfortable seat I have ever sat in. the upholstery was so thin, no head support , no leg room, ridiculously small tray table paying for a soda??? and then having a choice to tip"
Cons: "The portland-denver flights are NEVER on time. I will never be booking with frontier again."
Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."
Cons: "Expensive bag fees and $2 for a soda"
Pros: "Price and non-stop flight"
Cons: "On a 5 hour flight the drink/food cart was offered only once. On overnight flight the seats did not recline and 2/3 reading lights did not function in my row so I could not read. VERY uncomfortable 4.5 hours."
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Cons: "Seats are extremely uncomfortable. I was hurting even if my flight was only 3 hours. I was dreading the return flight. Seats don't lean back either."
Pros: "Super cheap flight ! Seats firm but comfortable."
Cons: "Nothing to read Seats don't recline No drinks unless you pay Delay first leg, luckily Frontier had a 4 hour layover on my trip When "checking in", it was confusing about paying for seats"
Pros: "Not much"
Cons: "Plane was 1.5 hours late. Seats are terrible. Charge for everything."
Cons: "I was able to bring my skateboard and carry on for free when i left and when i came back i was charged for both. And the attendee was rude about it."
Pros: "Crew much friendlier than the crew we had from St. Louis to Las Vegas. Unlike our flight from St. Louis to Las Vegas e were boarding properly with Zone 1 going first. (We paid extra for Zone 1)"
Cons: "Seating room left much to be desired. No room for my long legs"
Pros: "the boarding was efficient and easy"
Cons: "charges for seating, charges for luggage carry on, charges for luggage check, charges for food, no "entertainment," uncomfortable seats-didn't recline,"
Cons: "delay in boarding, miscommunication between ground and crew left us standing in the jetway for 10 minutes waiting for crew to finish preparations. Not good when you are with your 91 year old mother"
Pros: "They delayed the flight bye 4 hours and lost my baggage!! This was a single flight, no changes or layovers."
Cons: "I payed for a carry-on and a checked-in costing $85, but after I paid, the person at the counter said I didn't have to pay for the carry-on."
Pros: "I had a good experience! I will use Frontier again in the near future as the flight experience was indeed a good one, expect for changing gates 3 times before we finally got on the plane. Could have been worse, at least the gates were close together."
Cons: "A few things that I was unhappy about......, When I went to go print my ticket for my flight, I "then" found out I would be charged for a carry on bag. I was not aware of this charge! So having to pay an extra $40.00 did not make me a happy customer! You need to let people know of such charges. Note: Also let customers know that when they print their ticket they will have choices not only on carry on bags but also seating on the plane. I took the seat given to me as I was not paying extra for the seat too! Also, I had never been charged for a soda or snack before on any other flights I have been on, So I just drank water! Good to know it was free! :)"
Pros: "Nice seats, much space for my legs. Personal was really kind."
Pros: "The check in procedure was quick and minimized the wait time in line. there was no notice on the web site that said there was a charge for a carry-on bag.was not charged for a bag on my outgoing trip."
Cons: "was told that I had to pay a bag fee on the return leg of my trip and was made to check my carry-on size bag.At 4 AM I just wanted to get home.It seems ridiculous to charge for a carry-on bag.Paying for snacks is a pain but they will let you take aboard your own stuff."
Pros: "Plane was clean"
Cons: "Despite the fact that their ticket counter was open for other flight departures, they only allow you to check in beginning two hours before your scheduled takeoff time. This really means you have only an hour and a half until your flight begins to board. On the flight they mentioned wanting more people in the exit row, but you would have to pay an extra $50 because it has more leg room, needless to say everyone chuckled at this blatant ripoff attempt. On the flight you have two pay $2 for a small glass of water, not a bottle but a small plastic cup filled primarily with ice. When we landed we had to wait 45 minutes before the checked baggage began to arrive. Overall this is a very poor airline. Watch out for the fees as they charge you $20 for each airline interaction. I would suggest avoiding them if you can as the price rapidly rises above your ticket cost & the hassles for basic services are not worth the cost."
Cons: "7 hour delay with no compensation. Shitty service all around will never ever fly Frontier again"
Pros: "Clean, comfortable plane. Pleasant and polite staff."
Cons: "When I checked in I had to pay for my seat - minimum $13 up to $35. I did not see an opt out option. Checked bag is $35 which isn't great but is reasonable. Carry on bag is $40 and "more at the airport" - are you kidding me!? One personal item is allowed but if it doesn't fit entirely under the seat you will be charge a fee "greater than $40" to change it to a carry on. My personal item did not fit and I was not charged for a carry on. Personally I would be very upset if I had paid for a carry on and seen people like me get around this. No free snacks or drink on the flight either. Frontier needs to be more transparent with their pricing and take a lesson from an airline like Alaska that gives free beer and wine on their flights. Their website is very difficult to use on an iPhone and the only option is to print the boarding pass - not to email it or add it to passbook. I do not have a printer so I had to download the frontier app in order to avoid printing at the airport. It is clear that Frontier Airlines is pushing the bounds of "calculated misery""
Cons: "I lost my flight because I try to check in 40 minutes before my flight. I understand the policy and it was my fault for not being super early, but when I asked the lady front the counter regarding my options she said: " If I were you I would check other airlines because we have limited flights", I had to ask her to show me the list of the flights to make a decision what the closest city to my original destination, but I had to asked her to show me the screen because she did not offer me any viable solution."
Pros: "Flight crew awesome!"
Cons: "Flight delayed, High charges for baggage."
Pros: "Price of flight"
Cons: "Everything else."
Pros: "The seats were comfortable and the crew very friendly."
Cons: "The seats did not recline. All food was overpriced including water. I had prepaid for a suitcase, but they refunded to me when I tried to check in online so had to pay $40 instead of $30 when at the counter."
Pros: "Efficient, timely and smooth"
Cons: "So many seats"
Pros: "Price was reasonable"
Cons: "Smaller seats, they didn't recline"
Pros: "On time. People were polite."
Cons: "Very little leg room. No in flight snack or drink."
Cons: "I will never fly them again. Absolutely rediulous they charge for everything. Do not take cash.. And on top if it, made everyone wait to board an already delayed flight so a flight attendant could stand in as long line to get food. I understand they need to eat, but it was ridiculous. Will never fly them again."
Pros: "Prices look low but..."
Cons: "You have to pay extra for everything and the overall quality is poor. Even the flight crew joked you should fly Southwest to get a better experience at a lower price."
Cons: "I didn't like how close the seats were, how there were so many screaming children."
Pros: "Crew was fine, smooth flight"
Cons: "The announcement for the credit card was annoying. The seats don't recline. Didn't read the fine print and was surprised that I had to pay for the carry-on. Not much space under the seats. Reminded me of flying Spirit Air"
Pros: "boarded on time"
Cons: "have to pay for all snacks"
Pros: "Got home on time"
Cons: "No room, no reclining seats. Board the plane and the staff was short"
Pros: "Crew's attention to passengers doesn't reflect the profiteering, corporate feeling of their luggage and food policies."
Cons: "Frontier claims that its flights are cheaper, that it offers a more convenient airline. Nope: when passengers are allowed one carry-one and are charged exorbitantly for another, or when passengers are charged even for a soda or juice or tiny snack, I don't perceive the flight as cheaper than, say, United. I'm not getting surprised by extra prices again."
Cons: "After leaving for the 2.5 hour drive to the airport that was extended due to traffic I arrived 40 minutes before the flight but that isn't good enough. I did online check in and paid for the bag check in but they can't be a t the front desk to take the luggage. They shut that down 45 minutes before the flight because customer service is not allowed on their airline. And after making sure early enough I could have made it wasn't good enough they don't have a way to get me to mybdestination for another two days....and they wanted to charge me to go from Portland to San fransisco to take that flight that left the same tome as mine...so now they can't even use common sense..."
Airlines flying from Oregon to St. Louis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights