Cons: "Please offer more gluten free food options. Thanks!"
Cons: "Maintenance delayed take-off"
Pros: "The crew was very helpful and prompt to handle any needs or questions."
Pros: "Crew was great and the entertainment selection was top notch!"
Cons: "Seat was uncomfortable after about an hour, no in seat power :/"
Pros: "Premium class has great legroom on 737-800. Crew was friendly. Seats were comfortable."
Cons: "The restrooms on the 737-800 are tiny and cramped. The landing in Boston was quite a jolt."
Cons: "There was a lavatory directly across the aisle from me"
Pros: "The person who worked in ther terminal at the podium was awesome. And the flight attendants were nice I heard a flight attendant say she was new to her coworker which sort of shocked me because she didn’t seem new. I think her name was Su."
Cons: "No coffee ... on the way to Seattle?!?"
Pros: "Onboard crew were ok but the gate staff were a bit sassy and rude."
Cons: "Customers service training for gate agents."
Pros: "Crew was amazing, everything went very smoothly and we were kept well informed by the pilot"
Cons: "All was great, wish the checked bag was $25 instead of $30"
Pros: "Although the service was good, there were no screens on the backs of seats, but the Wi-Fi was free. Overall I think it was a net loss as far as amenities."
Cons: "Although the service was good, there were no screens on the backs of seats, but the Wi-Fi was free. Overall I think it was a net loss as far as amenities."
Pros: "Really was all good!!"
Pros: "Mission accomplished—got from point A to B safely and with luggage intact"
Cons: "Plane smelled like the bathroom for the whole flight; no screens at the seats"
Pros: "Food was excellent. Staff was friendly."
Cons: "My luggage is missing. Did not arrive with me to Budapest. Many many important things are missing and cannot be replaced. Please help!!"
Pros: "The nicest flight attendants in a long time. In-flight entertainment options good."
Cons: "I prefer Delta’s snack options and overall generosity within the limits of today’s stripped down hospitality."
Cons: "Screens on the seat backs."
Pros: "Excellent flight!"
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "Flight attendant was REALLY SLOW."
Cons: "The flights were fine, but I will never fly Alaska to Minneapolis and transfer to Iceland Air again. Transferring from the Main Terminal to the HumphRey Terminal was a huge, grossly unpleasant inconvenience. Fly direct, use a carrier that connects at the Humphrey terminal, but by all means do not connect with Iceland Air using Alaska in Minneapolis."
Pros: "My Flight was on time"
Cons: "Liked everything"
Pros: "Crew was nice, seemed like a new plane so everything was slick and clean."
Cons: "I wished they had a savory option for snacks (not just cookies but pretzels as well)."
Pros: "Comfortable and service"
Pros: "After a few years of being just shy of hitting annual MVP status I finally made it. To mark te occasion, Alaska Airlines bumped me up to first clas...my first real time ever. I truly appreciated the opportunity and continued excellent, and now added customer experience! From the full breakfast, great coffee and roasted, warm nuts...though very tired, I truly appreciated the recognition. Thanks!"
Pros: "We got lucky. Our next leg turned out to be on the same airplane. So we were already at the gate for the next flight. Another piece of luck was that the airplane was not full, so my wife and I had a row of 3 seats to ourselves."
Pros: "Leg room in premium"
Cons: "No free food or entertainment"
Pros: "white wine"
Cons: "Late leaving Bend. Sat on tarmac 30 minutes after arriving in Seattle. Missed my ferry."
Pros: "On time, friendly and comfortable..."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Pros: "Fast boarding"
Cons: "Why are Redmond flights always late!?!?"
Cons: "It was very difficult to hear the boarding calls."
Pros: "How accommodating the whole flight crew was to every individual person."
Pros: "Very efficient; in-time"
Cons: "No food, but none expected."
Pros: "In-flight entertainment options. Grew was pleasant and helpful. There was leg room!"
Pros: "A short flight is always a great flight -- and the flight attendants were fabulous per usual."
Pros: "Free movies!"
Cons: "Not enough time to finish the movie"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "Very nice attendant"
Pros: "The pilot was the best!! He arrive safely and early to our destination. Big applause to the captain."
Cons: "There was no hot water for tea. There was no charging stations by our seats"
Pros: "Friendly service."
Cons: "Flight didn't last longer."
Pros: "Leg room! Snack options! Service! I never really leave reviews- one of the best flights I've been on"
Pros: "Comfortable, great service"
Cons: "No one likes a middle seat, but it happens"
Pros: "Great service friendly! Nice roomy seats. Clean. Great snacks and snack purchase boxes."
Cons: "2 seats, aisle, and two seats was hard with me and 2 kids but liked the space."
Cons: "Offer free entertainment via wifi on flight, but will not work with Kindle or Nook devices."
Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Cons: "Only thing was we had to wait longer than 20 min for our luggage in mpls which was guarenteed. Will I get $25 gift card for future use. Will use AA again when I get the chance."
Cons: "One hour delay was terrible"
Pros: "It was a very good flight. It was right on time."
Pros: "This was my 1st flying w/Alaska and the experience was wonderful. Boarding was fast and efficient, the flight attendants were courteous, and we arrived ahead of schedule. I'll fly sith Alaska whenever possible."
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Cons: "No mechanical failures or delays would be nice"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Two bags delayed between JFK and MSP."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "On time, smooth take off and landing."
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Pros: "staff was friendly and very attentive to my needs."
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "WiFi and Entertainment"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Pros: "On time this time"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "We arrived early, great flight."
Cons: "We had to wait at customs about 30 minutes because we were early!"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Delta flew their way back into my heart this time around"
Cons: "Seats are so tight so uncomfortable"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Time to bring in dual class flights!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "Extremely nice and comfortable seats. Terrific crew."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "Ticket price, and the plane was essentially new"
Cons: "Announcements were weirds with lots of uhms. Seat distance for leg room was minimal for 6’2” person."
Pros: "The crew was ill mannered and rude"
Cons: "Just do use Sun Country"
Pros: "Cheap direct flight. Comfortable seats, decent leg room."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Exceptional price on a direct PDX-SFO flight at $66 roundtrip. USB outlets at all seats I could see. Looked to have a good selection of in-flight entertainment available to stream to personal devices (phones, tablets, etc) Staff were low-key."
Cons: "Basic fare: no reserved seats, only personal item. Like United (but not Alaska/Delta) require desk check-in at airport!! No online check-in/mobile boarding pass, and *limited agent hours* Lame. Buy-up reserved seat (fee) Stupid policy for passengers, extra work for staff."
Pros: "Liked the fare"
Cons: "Crew not very welcoming—when boarding, no greeting, no eye contact; after being seated, crew member tersely asked to see my ticket...no please, no explanation, no thank you. In cabin crew did not make us feel safe , secure, cared for. This is the first negative comment I’ve ever posted."
Pros: "The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say."
Cons: "I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold."
Cons: "Sun country is awesome"
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Cons: "Flight be on time"
Pros: "Great service by the flight attendants."
Cons: "Having to pay 35 dollars both ways to check in my luggage. Since they were charging 40 to take it on board as a carryon."
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Pros: "They boarded us quickly"
Cons: "Having to wait on the plane 15 minutes until someone could attach the jet bridge"
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Pros: "Quick boarding. Direct flight."
Cons: "Super cramped seating. Definitely had a child’s feet all over my seat the entire flight. Flight attendant seemed super annoyed to be there. Guess I should have read that you have to pay for a carryon or pay to check your bag. Which is actually odd because it costs less to check your bag than have it with you."
Cons: "No representation at the airport"
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Pros: "Departing & arriving at MSP T2"
Cons: "Paying extra for seats, Personal item carried on having to be stowed under the seat when there is a ton of overhead bin space available, crappy choices for on-board food purchase, no onboard entertainment (other than “renting” a device), & flight attendants that don’t seem to like their job."
Pros: "The staff checking us in did a fine job and the crew got us on scheduled getting us there."
Cons: "Terrible leg room, uncomfortable seats, it has really become a cheap cheap airline compared to what it used to be."
Cons: "I couldn't check in online. No agent at gate to bring jetway. Baggage delay. Awkward service. Worst experience flying in some time."
Cons: "Flight late, bags late, crew was not friendly. Seat did not recline. No WiFi. Expensive baggage fees."
Pros: "Seating room. . .no frills that cost"
Pros: "Employees were fairly nice. The ride wasn’t too bumpy."
Cons: "Nothing in particular. The airlines have reduced service to such a barebones minimum that it’s difficult to feel anything about the process."
Pros: "Excellent conversation with seat mate. Nice tone for videos. Friendly people."
Cons: "Middle seats; get rid of these Provide mensajes en español too Offer vegan snacks; it’s a long flight Strange magazine idolizing zac brown was very very much for white folks or so it felt"
Pros: "Direct flight, friendly crew, reasonably comfortable, no major delays"
Cons: "Only pay seat options 23 hours before flight. Stop fiddling with $2 or $6 seats and just charge $5 more for the tickets."
Pros: "Direct flight was awesome, and flight times convenient. Price was amazing, so for the value it was just fine!"
Cons: "No entertainment, no free snacks—paid options were poor and overpriced. The seats were okay, but would have been miserable for a longer flight."
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Cons: "Half an hour late leaving Portland"
Cons: "One of the flight attendants was very rude and dismissive."
Pros: "The staff was friendly and helpful."
Cons: "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes."
Pros: "The crew was great, check in was fast, boarding was quick, flight was on time leaving and early landing."
Cons: "It was a longer flight and it would have been nice to have a tv screen or somewhere to plug in for charging devices. Also, I didn't buy any food cuz I thought I would get a tiny bag or peanuts or pretzels, but we didn't get anything."
Pros: "Boarding process was efficient. Getting the checked bags was easy too."
Cons: "Plane was super hot the entire flight and nothing could be done."
Pros: "Awesome flight....amooth ride and landing. All crew welcoming and helpful"
Pros: "Great airline! Courteous, pleasant atmosphere, wide range of snacks & drinks, they asked twice if I needed anything, digital media players, clean plane, funny smiling staff, etc. Would def fly again!"
Cons: "Before boarding, they announced from the podium that there would not be enough room for all carry-ons. I volunteered, when I. Line the woman in front of me did not have her ticket with her. She left the bag. The gate worker took my bag and ticket. But the other woman came back with her ticket, so before finishing my bag tag, the worker started her bag tag. In the end she reversed the tags. When I got off In MSP my bag did not come down the baggage carosel. Then I looked at my receipt, it was for the other passenger.lucky they got it off the second plane before take off."
Pros: "Overall great experience. The flights were on time, crew was friendly and courteous, and boarding was smooth. The only reason I gave "food and entertainment" categories 1 star is because there wasn't any offered. Both flights were quick and food and entertainment were unnecessary. Great experience overall!"
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Cons: "It was my impression that as a frequent flyer I was not required to pay for luggage. I did not pay on the flight from MSP-PDX. Your checkin person insisted that I pay $25 for the flight from PDX-MSP. I normally fly Delta, looks like I will continue on Delta"
Cons: "They need in flight wifi entertainment!"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "The crew was friendly and when there was a slight delay they kept the passengers informed about the cause and the estimated time of departure."
Cons: "I wish there had been in seat electricity on the multi-hour flights."
Pros: "Helped me change my seat to sit next to my partner. Very professional and friendly."
Pros: "The friendliest service and very accommodating when I asked about a seat change to sit next to two other friends. I wish all airlines has this great customer service!"
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "Nice crew, minimal announcements, easy boarding, decent snack options."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "All was good"
Cons: "Nothing to complain about."
Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "I will never, ever book with Kayak again"
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Cons: "Tight seating"
Pros: "short flight, crew was nice"
Cons: "left 40 min late due to a communication error deciding what crew would work the plane. didn’t find out why the flight was delayed until airborne."
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "Crew; snacks are okay, but could be better."
Cons: "Coffee is always burnt; overhead compartments too small; too little space for legs."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!"
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "The handle for the window shade was torn off"
Cons: "Lax arrival delayed"
Pros: "My flight experience with Etihad Airway was fantastic. I will recommend anyone to flight with Etihad. Thank you for your great service Etihad crews. I will flight with you again soon."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Pros: "The in-flight snack and the flight attendants on the flight were great."
Cons: "I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it."
Pros: "entertainment system on domestic flight is swesome"
Cons: "boarding took long time"
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Pros: "Enjoyed the flight"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "My flight was canceled."
The plane was less than half full. It was nice to have my row and the row in front of me to myself. Glad I didn’t pay for a seat.
Not this flight but the flight down to Tampa was horrible. The lack of prior needed communication was a 0/10! I think a six hour delay is ridiculous in my opinion and could be avoided.
The boarding was ridiculous. They were off on the number of infants on the plane and it delayed us by an hour. It was really frustrating and they only updated us as the very end.
Best flight I've been on in a long time!
Pros: "Boarding was easy, there was sufficient leg room"
Cons: "No snacks unless you want to pay an arm and a leg. One stewardess snapped at me when I tried to touch a bag of chips to move it and see what was available. She could’ve been a lot friendlier! I had no way of seeing what was on the cart from my seat and had to rely on her to tell me what was available. After I bought something and she passed by, I saw something else I’d rather have but it was too late by then….and she didn’t list it as an option. In flight movies would’ve been nice, too."
Cons: "Delayed for 4 hours. No honest apology"
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Cons: "Give complimentary water"
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "We had a 40-minute mechanical delay."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "All wa great"
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Cons: "Bags charge for 105$"
Pros: "Flight crew were friendly and courteous and even added some humor. Flight was on time for departure and 20 min early on arrival. Couldn’t beat the fare. Only airline to fly direct non stop to my location."
Cons: "Had to pay for drinks or snacks. Seats did not recline. Fortunately only a little over a 2 hour flight."
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Getting off the bus!"
Cons: "2.00 for water! Overpriced everything! Crew was not nice. Kindness goes a long way. Not for this crew impatient and just rude to other passengers. We pay good money to ride on the horror bus!"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Pros: "Overall very helpful and friendly crew, good flying e perience"
Cons: "Boarding is unorganized and takes extra time for everyone.....not exactly sure why it took so long. Don’t know if other airlines have better systems?"
Cons: "Cut my already short trip even shorter. I used this airline twice now, and both times I was delayed."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Cons: "Both original and 2nd plane had malfunctions which caused extensive delays and doubled boarding time"
Pros: "No frills inexprnsive"
Cons: "No services"
Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "The flight was on time and the staff were courteous."
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Not much"
Cons: "6hr delay, boarded the plane 3 separate times. 2 different mechanical problems. Infrequent updates"