Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "The crew provided excellent service and the food is really great."
Cons: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Cons: "Nothing. All was great"
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Cons: "None"
Pros: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Cons: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Unfortunately we had a technical problem which caused a delay, but crew members managed it very good and kept us informed. Also we received a $75 voucher for the inconveniences. Well done jetBlue!"
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Pros: "Nothing"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Pros: "Nothing"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "Had a 630am flight. Did curb side checkin so always quick when I do do that. The security checkpoint had NO priority line so that was inefficient. Good otherwise."
Pros: "The crew was friendly."
Cons: "Boarding is chaotic. They don't check the group number when passengers board."
Pros: "Crew aircraft and was given an exit window seat no charge"
Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."
Cons: "The check in process took to long. In line more than an hour."
Pros: "Enterteiment was Very good. Plane New."
Cons: "Attendants did not give me coffee. Just yougurt. Nobody offered. But esse offered to Others."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Pros: "Everything was fine for the short flight. Plane left in time schedule. The crew was friendly."
Cons: "Storage on backrest are smaller than other flights. My iPad didn't fit. Appropriate size from phone up to a kindle size tablet."
Cons: "food was cold and the soda I had had no gas."
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "Nothing"
Cons: "2 hour delay, had to get on and off plane, but mostly it was the rude ticket agents at the airport that were the problem. They were much more focused on scolding passengers on the mic than giving updates about departure time. To be fair the agent at the gate going to Des Moines was far worse."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Cons: "I booked one of the big seats in front. It was great."
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "I liked the cost of the tickets."
Cons: "It seems that they don’t really care about inconvenience to the customers."
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "I will never fly Spirit again. The prices of baggage and seat selection are ridiculous"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "NOTHING! HORRIBLE EXPERIENCE. LOOK ELSEWHERE."
Cons: "waiting in the airport for 9 hours for the plane to depart. originally scheduled for a 7:15am departure and the plane departed at 4pm. there was no message prior to advise customer of a delay in flight. Poor communication at the boarding gate. When we landed in Detroit we had to sit in the plane for 20 minutes for a gate to open. Pilot said this would take 5 minutes. the whole experience with Spirit Airlines was a disaster. i plan to look elsewhere in future flights."
Pros: "Crew were nice."
Cons: "Didn’t eat food or have entertainment so that’s why those are low scores. Also had a screaming child for the beginning and end of the flight."
Pros: "I liked that there were extra seats on the flight and the people I sat next to were super friendly. We all had a great conversation the entire flight."
Cons: "Airport • Kayak as a third party website usually gives a flat rate, we pay, and that’s it. Not with Spirit Airlines. When you get to the counter you HAVE TO PAY EXTRA for your carryon ($55) and your checked bag ($50). That’s an extra $100 that could have been used to purchase a flat rate flight through Kayak. • You can only pay with a card, you can barely use cash Flight • Seating was too tight, no room to stretch out • Snacks even the minimum was expensive. $4 for a 4 oz of juice with ice and more • When descending for landing the pilot circled around for a full hour- first we were over the incorrect airport then when we arrived at the correct airport there was too much air traffic to land right away. Between the surprise fees I did not budget for and the extra GS expenses, along with everything else, I will not ride Soirit Airlines again."