Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Nothing. Just the pilot"
Cons: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Pros: "I love your entertainment selection. also the comfort of seat and it's on time."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Safety of the flight, the route"
Cons: "The remote for the AV was so torn. I coukdnt even use it"
Pros: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Pros: "Easy boarding and crew kind of ok."
Cons: "There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future."
Pros: "waived entertainment fees for our flight; crew at gate & in flight were friendly and helpful; stoopwafel instead of the typical peanuts or pretzel as a free snack; got us to our destination safely"
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "Slightly early departure and arrival."
Cons: "Movie channels in IFE didn't work for most of the flight. Original flight was booked for early morning but United changed it to two hours earlier, at 6:30am."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "Got me from point A to point B"
Cons: "One hour late. Seat is very small and did not recline. Uncomfortable for a 6 hour flight."
Pros: "The whole reason we booked with Frontier Airlines was the price, I should have know it was to good to be true. For a short flight, 1-2 hours, it may be worth it, any more than that is a total pain."
Cons: "Let's start with my own fault for not checking further into the airline to see what I would be getting for the money. They charge $25 dollars if you check your bag online, $45 at the gate, so don't make that mistake. They want a $25 dollar fee for carry-ons, but I didn't see anyone pay it and everyone had carry-ons. Only the first three rows of seats recline, and you pay to get there so forget the price savings right there. All of the other seats are minimalist, meaning very little padding or comfort. The baggage delivery was the slowest I have seen of any airline I have flown, we waited over half an hour at the carousel to get our checked bags. All in all I have no intention to fly Frontier again."
Pros: "The effort to find the crew to gly the plzne"
Cons: "The irresponsability of the originall crew. Just left with out care of all of us wanting to get home."
Pros: "The stewardess' were professional and friendly"
Cons: "The flight was delayed, the captain stuck in traffic, and they boarded the plane in the Florida heat without having the AC on. A real health hazard! At first they said that it had to be the captain who could turn it on. He wasn't even in the airport yet! It wasn't until I complained about concern for my child's safety that they called for someone to plug it in. The flight price seems like a bargain, but the individual charges for bags and seat assignments feel tricky and in the end doesn't make this a deal. The comfort on the plane is horrible. If I would have known the seats were unpadded, and the tray tables worthless I would never have booked this flight. My husband couldn't work on his computer as the tray table is miniscule. I have never flown this airline and will never again. There were multiple places in our row that had gum stuck on the floor. Gross. Never again Frontier."
Pros: "The flight got me to the destination"
Cons: "Delays both directions. Pay for seats and baggage. The added costs make the flight just as expensive as any on the national brands and they don't even give you water or peanuts! I paid $50 for the narrowest and most uncomfortable seats☹️"
Pros: "Check in and flight were timely and expedient. Online check in and email reminders a plus."
Cons: "Optional charges: Luggage and sit charges. Why? All this should be included and covered in the ticket price."
Pros: "Reasonable prices"
Cons: "Very upset that we had to pay for our check-in luggage, the plane was freezing, seating is tight, no tv, and you had to pay for snacks & drinks. It was the worst experience and will never fly again on Frontier Airlines."
Cons: "Cheers didn't recline, chair seats were hard and no entertainment. Flight take off was delayed 45 minutes and landed late"
Cons: "Price dings on every little thing. You have to pay for water? Give me a break! Comfort is aweful, boarding was delayed twice"
Pros: "Great crew. Flight on time"
Cons: "Guilt Tipping after paying for a softdrink. It's built into the tablet app."