We had a birthday one day off and almost missed the plane Our fault
5 hour delay from Portland to Newark. Boarded and then were told we had to get off and wait five hours for flight. No food vouchers or any other compensation because they said it was an air traffic control issue. Plane is bare minimum like a discount airline. They have free entertainment but you have to get to it on your own device no screens in the seats
Booked a first class ticket and was not even offered a bottle of water…or a cracker…absolutely zero in flight service on a 1 hour flight
The staff and crew were excellent. The entire flight process was so friendly and smooth.
It was very comfortable. Personal entertainment screens would, of course, have been nice. And the flight in Seattle was delayed, but... things happen. All in all, I like Alaska Airlines very much.
The second leg of my trip left without me despite being my inbound transfer only a few minutes late. My friends told the gate agent and they closed the doors and left early anyway. Then they tried to rebook me on a flight SIX hours later which only changed when I got a supervisor to make it 4 hours later. The gate agent was nasty, unhelpful, and walked away from me.
Worst part is being squashed in a seat ( I am not fat) and unable To get comfortable
Well to start the crew is Seattle told me my luggage would go right thru to Ottawa. Not so before landing we were told to pick up luggage at carousel 8. On landing I asked and was told to pick it up & take it to the conveyer to be sent to Porter. Staff said Alaska always says that but no it doesn’t happen. As for Porter they said the flight would be a bit rough, so they offered a free wine or beer. Only snacks were provided on each flight.
Disappointed that there were no TV screens to watch a movie on the six hour flight. Disappointed that the plane did not have the right adapter to connect my phone and my iPad and charge them.
Everyone was very friendly. And helpful. I loved flying to la and back. Great flight
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
Lots of overhead storage, good crew, good service, smooth landing.
We didn’t make the flight due to Delta’s check in line moving too slow.
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
Plane changed to one with no entertainment system or ability to serve hot meals
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
We never had an experience they canceled the flight and they did not offer us an alternative flight. I had to book one on my own expense. They offered us food voucher and we could not use them at the airport it kept saying not attached to an existing flight. The people at the counter were rude and cold and they did not care about our situation
Flight was delayed 3 times. Then cancelled due to pilot being timed out. They refused hotel vouchers. Gate attendants were very rude and could not help you at all.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
