It was 40min delayed but overall the flight was ok.
Boarding process is really bad, delayed flight no announces, really poor information.
Pros: "Short fligt"
Cons: "Crew came in late. Airline did not explain anything. Ended up taking off 1hour after departure time."
Cons: "El vuelo me dejo en bogota"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Cons: "Honestly everything was perfect transportation wise. The only issue I had was that my bag was broken in the process. The strap was almost ripped completely off and it made the rest of my trip a little inconvenient because I had to catch more flights and I had to check my bag. This made hard for me."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Very good flight"
Pros: "Cabin actitud, poor food, delayed 30 minutes to lost other connections."
Cons: "I don't know why was so bad service, problem with this flight."
Cons: "There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong"
Pros: "The crew was welcoming, pleasant, and helpful. The seats came with a nice amount of leg room which made the ride more comfortable. Also there were many entertainment options; new movies, music, and games. Really pleased with the flight!"
Cons: "Nothing comes to mind, great flight!"
Pros: "Fly on time, nice food."
Pros: "Service. The plane"
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Cons: "La puntualidad de la aerolinea"
Pros: "My seatmate was the only good thing on this flight."
Cons: "Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority."
Cons: "We had a long delay. It would be good if in the future the crew would announce the reason for the delay. I did ask and they said they did not know. Any other airline would say what is going on to keep people relaxed"
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Cons: "This was another connecting flight. Awful the dynamics of: “its ok for your flight to be late, is Avianca”."
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "flight was smooth and on time. Crew was good (responsive to passenger needs)"
Cons: "Food was disappointing (generic airline food). Entertainment wasn't much to get excited about. Apparently the Airbus 319 only has the tiny screens that fold down from the ceiling. Fortunately, what was playing wasn't interesting anyway."
Pros: "Probably one of the most modern and comfortable planes I've even been on."
Cons: "Flight was delayed by an hour"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Cons: "I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever."
Cons: "Storm during flight"
Cons: "Left us in the airplane for 3 hours because of an internal problem of Avianca"
Cons: "I was first on a direct flight to Medellin then they changed me to a connrcting flight to bogota then to Medellin. A direct flight that would have been one hour changed. Now it was a 3 hour flight. Well it ended up being like a 6 hour flight with so many delays. Ended up losing a whole day because of it. I was not happy about it."
Cons: "Avianca cambió nuestros vuelos directos de Isa y regreso sin consultarnos por Bogotá Habiendo otras opciones mejores"
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Pros: "Flight was quick but equipped with music shows and games. They informed us they would transfer bags for us which was great because I would have to worry."
Pros: "Super quick flight. Loved that they transferred the luggage for us while we switched flights."
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Cons: "The flight from Bogota to Medellin was delayed but the crew was not informing the passengers of ETA. They initially stated the flight was cancelled, then said the flight was delayed waiting on the crew, then they said we had no captain. Therefore, it was a messed at the gate and people were really upset. The boarding crew didn't even know how to organize people into lines. Some people were given different flights and others were told to wait. Unbelievable"
Cons: "Not enough legs room for someone who is 6.2 ft (1.88M). Boarding was so long and and disorganized The counter at the gate can not sell yu an upgrade ticket or the possibility to switch seat"
Pros: "Excellent flight. Seats were comfortable and well spaced. Each seat had an individual entertainment screen. Served juice and coffee on a one hour flight! Check in was easy and cabin crew friendly and professional. We will definitely fly Avianca again."
Cons: "Booked through Flight Network which was a disaster! We will never book a flight through them again."
Pros: "crew was very charming"
Cons: "my girl coulndt fly guys , avianca told them that theres not ticket appear under her name so i have to bougth amother ticket... Please contact me at 8625718252"
Pros: "First time with avianca. Surprisingly modern and comfortable plane.efficient service. Decent baggage allowance. Took a star off because flight was delayed a bit(1/2 hour) but otherwise very pleased"
Pros: "I sat by the window, it was a nice newer plane, and I thought the pilot did an excellent job landing. I have always loved flying with Avianca. Probably the best company to fly with!"
Cons: "They didn't give out earphones in order to watch something or listen to music."
Pros: "I loved the punctuality and the food!"
Cons: "When I pushed the flight attendance button they took so long to come to my sit, and there was no turbulence or restrictions at that moment"
Pros: "Speed of boarding and friendly crew"
Pros: "Loved the comfortable seats, the cozy blankets and the staff who guided me with care (my Spanish is horrible)! So apparent this trip with avianca"
3 hours delay. Lost my connection. Hotel provided.
Pros: "On time quick service. Clean and comfortable aircraft."
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "Great attention by the crew"
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Pros: "Crew amazing...seat not too confy for a small person"
Cons: "Everything was good, even the luggage came out super fast."
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Cons: "Food was not good. I had the meet empanada with chips. What ever happened with the great meal Copa used to give us?"
Pros: "nice flight crew"
Cons: "no complain"
Cons: "Entertainment options like a Movie"
Cons: "The food was not so good but everything else was remarkable well done"
Cons: "Breakfast the toast bread is bad"
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Q no saquen nada de las maletas"
Cons: "Más seguro los equipajes Olga isaza"
Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Pros: "Everything was excellent"
Pros: "Space in the aircraft from MCO to Panamá"
Cons: "To be lied to mos of all, to be delayed, to feel manipulated and that communication from crew to guests and between airports is the worst! Least efficient company after AmericanAirlines"
Pros: "Overall is a good experience"
Cons: "Old airplane"
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Baggage policy for copa, food service"
Cons: "Only flying into Panama then Guatemala. Would have landed in Guatemala then Panama"
Pros: "There was food served! Unexpected surprise."
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Pros: "Efficient check in and boarding process. Great time for connection."
Cons: "The plane was dirty"
Cons: "They failed to assist my wife who needed wheel chair assistants. They didn't help her at all upon landing and debarking the plane. Left her by herself."
Pros: "Crew did not know which dinner was chicken or beef."
Cons: "Tiny TV screens"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Cons: "Liked everything!"
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Pros: "Food was good"
Cons: "Friendly crew"
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Pilot was magnificent."
Cons: "Seats werent reclinable.Empanada was great but not compaied to the previous rice and chiken."
Lost my bags and had no answer for it
KAYAK and LATAM systems did not coordinate my reservation on the return trip. As a result, LATAM did not let me board on the first flight, and I missed all subsequent flights. Apparently, LATAM cannot manage a wait list. The best that KAYAK could do was to arrange the trip for two days later. I was caught between Kayak claiming that the reservation was all in order and LATAM saying it was not. An experience this bad is hard to tolerate. Of course, I will never use Kayak again. I'll avoid LATAM if at all possible. Remember when good customer service was a competitive advantage? Kayak and LATAM have forgotten.
Pros: "Super friendly crew and great seats."
Pros: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Cons: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Pros: "Forced me to check my carry on even though it was perfectly legal"
Pros: "Absolutely nothing Flight was overbooked"
Cons: "You can not overbook!!!!!!!"
Pros: "Crew is friendly, plane is new and clean"
Cons: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Pros: "My fellow passengers."
Cons: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Pros: "I don’t like"
Cons: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Cons: "They changed our boarding gate three times"
Cons: "baggage delivery"
Pros: "Pilot and copilot superb"
Cons: "Food and boarding! Using a ladder is outdated!!!"
Pros: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Cons: "More vegetarian options in the menu."
Pros: "I like"
Cons: "No entertainment. The airplane seems to be an older model."
Cons: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "Friendly service"
Cons: "Only give you water for free"
Pros: "Need to improved"
Cons: "About entrainment is was poor, food not good,attention was so so ."
Pros: "it was a very nice and pleasant trip!"
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Cons: "Due to technical problem in the lavatories we have been told."
Cons: "They rebook ed me thru LAX."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Pros: "Great short flight and they got us to Santiago early since everyone was at the gate"
Cons: "They changed my seat without notice nor great explanation."
Cons: "One of the orlando airport Imigration building was underwater. There was a broken pipe. They have to take us to the others Imigration building where we have to wait for suitecases together with 4 other flights. All that summed up to about 4 hours. Lost connection NO personal of Latam was there to help out. Had to buy another ticket."
Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"
Pros: "I love this airline! Service, planes, food."
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "Customer service"
Cons: "No leg room, seats go back too far"
Pros: "nothing really different from other airlines"
Cons: "my camera and other things were stolen from checked luggage and the company didn't respond"
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Cons: "Wish I used y'all for my other flights"
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Cons: "Late flight and my suitcase still in Orlando."
Pros: "My flight was great. The attendants were professional and efficient. My daughter's flight, 3 days later 2/ LATAM was horrible"
Cons: "The attendant was rude to my daughter. She was discriminated against. During the meal pass he gave everyone else a meal and gave my daughter water and said ' You will be fine with that.' At the Lima airport the restaurant refused to serve us. If you are traveling to the Olympics and you are an American I suggest you avoid Lima. The Peruvian airport personnel don't like us and they let you know it."
Pros: "Flight was great! Crew was great! We've never had any problem(s) et all w/LAN."
Pros: "Nice new 787 service was very good They don't make you stay in your seat. You can get up and walk around"
Pros: "The crew on this particular flight was friendly and attentive. The food was very good."
Cons: "The plane was not clean at all. Mine and my friend's seatbelts both had chewed gum stuck on them which we had to cover with some plastic wrap to keep it from getting on our clothing. Our tray tables were disgusting. It looked like someone had spilled food all over them and no one ever cleaned it, so we had to clean the tables ourselves."
Pros: "good service, professional, nice flight"
Cons: "nothing really"
Pros: "Crew did well to make the flight as easy and nice as possible. Blankets and pillow were ready when I arrived."
Cons: "Loud. Lots of kids."
Pros: "Service and attention was perfection at its best."
Cons: "Nothing to dislike. 787-9 makes this journey a breeze."
Pros: "The service was good and the crew was very kind."
Pros: "Very impressed with layout of business class seats. Plenty of room, all seats are 2 by 2s."
Cons: "Food was mediocre"
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
Cons: "Nothing. Great flight"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Cons: "On time and a little early"
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "It's a long time in an ever smaller seat"
Cons: "Weather delay 5 hours"
Pros: "Crew was very nice and professional."
Cons: "Plane was very hot and cramped."
Pros: "Nothing other than being able to get off this plane ride as soon as possible."
Cons: "Everything. Friendlier crew who could look like they enjoy their job more. Seat and comfort. Seat pitch was awful for a major airline. Some discount airlines seats were more comfortable w/ more space. Boarding was archaic. Climbing stairs down to tarmac, bus ride, climbing up stairs to plane."
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Pros: "Crew was amazing"
Cons: "The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!"
Cons: "AA has a tendency of delaying flights."
Pros: "Clean and comfortable main cabin."
Cons: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Cons: "The flight was delayed 40 minutes but then they intentionally lied to the passenger's and boarded the airport to tell them they will be moving away from the gate and park for 1.5 hours. Sneakly little unethical you know what ."
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Cons: "Delay and bumpy landing"
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Pros: "Thanks everything was on time. Very nice cre"
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Cons: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"
Pros: "Agents were very helpful"
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "American Airlines is always late"
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "Liked how good he crew was"
Cons: "How late the take off was and boarding and landing an hour later then expected"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Online check in scanning my phone and having my seat already picked out. Informative while on the flight and great spacing. Also like to know that there still is free carry ons allowed."
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Cons: "I've boycott A.A. for 15 years now. The only reason I flew is because I didn't have a choice with my connection flight. They still suck.!"
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Pros: "Terri was very attentive."
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Pros: "fligh attendence was kind"
Cons: "The set confort"
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Pros: "The crew was great despite the delay."
Pros: "Entertainment is excellent!"
Cons: "Seats are very close together but the flight is short"
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "Seats that are too small for a 6 foot male. No leg room."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Pros: "There was plenty of room because I upgraded to 1st class. The crew was friendly."
Cons: "My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight."
Pros: "I loved the stroopwaffle snack with my tea."
Cons: "I don't want to have to download an app for a service I don't use but every few months."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Pros: "Process was super easy, I even emailed my itinerary from United to kayak as requested, and I received updates about the gate, baggage and status before United!"
Cons: "No complaints whatsoever"
Pros: "Very nice crew!"
Cons: "Flight was delayed 40 minutes."
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The flight was on time."
Pros: "At the airport was a little confusion to get pass TSA . There was construction and no clear directions to get to the gates , what made the lines extra long and people getting confused."
Cons: "Long lines to get through security"
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Cons: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Cons: "Not enough personnel at check-in area generates long waiting timenifnyoubneednassistance."
Pros: "Great service from take off to touch down!"
Cons: "No vhangibg table in 1st class cabin bathroom!"
Pros: "Arrived on time and early"
Pros: "Plane was very comfortable. I was able to take a good nap."
Cons: "After boarding we had to wait for an hour before we could take off because of a mechanical problem."
Cons: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Pros: "They helped with the seating so my son and I could sit together."
Cons: "Can't complain about anything."
Pros: "The seats on the plane where nice and spacious. One employee from customer service named Aisha was a great help and took the time to listen to my issues and help get me on a new flight"
Cons: "The company overall is completely unorganized and majority of the employees are disrespectful and unwilling to help. During my layover in Washington DC my gate number was changed I was never informed despite signing up for notifications and having an eTicket that was never updated. When I asked one of the employees for the proper gate number they gave me another gate number that was incorrect I ran to that gate and the person there than give me the correct number but by the time I got to that gate I missed my flight After dealing with that I was lucky enough to talk to somebody who was helpful at the customer service table. She did her best to accommodate myself and three other friends unfortunately the next flight was over booked and only had two seats open. When I tried to explain to the attendants by gate A6 (Jackie and E Badi) that I have a party of four and I could not leave anyone behind they called security on me for not going on the plane. Once the security officers came they heard both stories saw that this was a waste of their time and told us all to file a complaint after getting the employees names. I would never recommend this airline to anyone traveling!!!"
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Cons: "I didn't like the plane they still have the old planes and we have to pay for intrrnet , United needs to upgrade the planes"
Pros: "The in service beverages were given twice during the flight and the crew was friendly."
Cons: "As we were boarding, the agents were rude. Not as rude and nasty as Silva airways agents who threatened me."
Pros: "Texts about delays"
Pros: "Overall flight experience was my best of the year by far (10+ flights thus far)."
Pros: "Eugene is so easy"
Cons: "san jose airport parking"
Pros: "United airlines staff were polite and worked hard."
Cons: "I did not like that they printed my ticket for my connecting flight for EVA Air without any EVA Air markings. This meant that when I arrive at LAX I was giving directions to the United Airlines terminal when I really needed to be at the terminal for Eva Airlines. This caused me to almost missed my flight with Eva Airlines. For the remainder of my trip EVA airline staff were quite grumpy with me for being 45 minutes late boarding. I actually am thankful that I believe they held the plane that 45 minutes for me. It just seems too convenient that the plans out there that long after its scheduled takeoff."