Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95
Will never fly with them again. They are just as bad as Spirit.
I've never flown with this company before this trip and there's a lot that I learned:
1) Expect cancelled or delayed flights
2) Do not expect any form of compensation for lost time (unless you are aggressive and demand it, but I'm not good at being mean)
3) Do not expect friendly costumer service
4) Flight >5 hours, only expect 1 drink
5) Do not expect your Gate listed on your ticket to be correct. Always check the airport TVs, since they don't announce gate changes at your terminal.
6) You will have plenty of miserable stories to share with your fellow miserable airplane companions.
7) Just don't do it. Save yourself travel stress and go with another airline.
8) I'm not kidding... I was stranded in an airport for 11.5 hours, and lost 1 full day of my vacation due to 2 cancellations.
We were delayed 4 times, had a gate change, were notified that the in-flight entertainment was not available, and waited on the tarmac for 40 minutes upon landing. Overall this was not the best experience with a typically very reliable and favorable airline.
Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort.
Paid for hot tea and coffee.
Paid $135 to check 3 bags.
Sat at gate for 2 hours.
There was one flight attendant that was really nice and funny and tried very hard to make everyone have a pleasant flight. But there was no movies or tv on a 5 hour flight and the United app will not let you watch anything even if you buy the internet. I won't be flying united again.
Checked in online the night before and had to pay for seat (isn't that what the ticket is for?). Paid for bag (do you expect people to travel with no clothes?), flight delayed, no entertainment consoles, no wifi and no free drinks or snacks on a 5 hour flight. Would have rather paid $100 more on any other airline to have gotten those basics. Forget frontier.
They charge you for everything and the seats don't recline. If you don't upgrade you can't choose your seat and they will sit you in the last row. They also charge for a carry on bag and a simple Coke. I will never fly them again. Five hours without a reclining seat is miserable
The crew was attentive and kind. The plane was clean, and had no stops from LA to Orlando.
I thought the price of the flight was too good to be true. And it was, the carry-on charge of $40 bucks either way added $80 to the ticket. And for that much I could have flown at a more decent hour on another airline.
United airlines staff were polite and worked hard.
I did not like that they printed my ticket for my connecting flight for EVA Air without any EVA Air markings. This meant that when I arrive at LAX I was giving directions to the United Airlines terminal when I really needed to be at the terminal for Eva Airlines. This caused me to almost missed my flight with Eva Airlines. For the remainder of my trip EVA airline staff were quite grumpy with me for being 45 minutes late boarding. I actually am thankful that I believe they held the plane that 45 minutes for me. It just seems too convenient that the plans out there that long after its scheduled takeoff.
- was hot on the plane
- That you had to pay to watch tv. There should be at least a few channels that are Free. (especially since this was a 5 hour flight)
- Complimentary snacks (pretzels) were all smushed.
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