I've never flown with this company before this trip and there's a lot that I learned:
1) Expect cancelled or delayed flights
2) Do not expect any form of compensation for lost time (unless you are aggressive and demand it, but I'm not good at being mean)
3) Do not expect friendly costumer service
4) Flight >5 hours, only expect 1 drink
5) Do not expect your Gate listed on your ticket to be correct. Always check the airport TVs, since they don't announce gate changes at your terminal.
6) You will have plenty of miserable stories to share with your fellow miserable airplane companions.
7) Just don't do it. Save yourself travel stress and go with another airline.
8) I'm not kidding... I was stranded in an airport for 11.5 hours, and lost 1 full day of my vacation due to 2 cancellations.
Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95
Will never fly with them again. They are just as bad as Spirit.
The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience
the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning.
On all the planes going to our destination the accommodations were much different.
Checked in online the night before and had to pay for seat (isn't that what the ticket is for?). Paid for bag (do you expect people to travel with no clothes?), flight delayed, no entertainment consoles, no wifi and no free drinks or snacks on a 5 hour flight. Would have rather paid $100 more on any other airline to have gotten those basics. Forget frontier.
They charge you for everything and the seats don't recline. If you don't upgrade you can't choose your seat and they will sit you in the last row. They also charge for a carry on bag and a simple Coke. I will never fly them again. Five hours without a reclining seat is miserable
The crew was attentive and kind. The plane was clean, and had no stops from LA to Orlando.
I thought the price of the flight was too good to be true. And it was, the carry-on charge of $40 bucks either way added $80 to the ticket. And for that much I could have flown at a more decent hour on another airline.
Crew was snooty, there is no complimentary anything if they could charge you for the rest room the probably would. The snack selection which you have to pay for was was over priced and NOT at b all appealing.they also charge for carry-on bags. Just don't fly frontier.
Everything other than the entertainment system was fine. Boarding process was very smooth!
The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun.
There was an hour delay and this was a very noisy flight and way too much movement. People constantly getting up and down to talk with their friend or family members.
American Airlines are incompetent. Almost 3 hour delays for no reason. The lavatory was not working so delayed the flight for it when the plane has been sitting there for 2 hours before the flight time. In they end the decided to fly with the lavatory after waiting for 1 hour take off time. Then that chained different causes, runway delay times and gate taxi delays at landing. The flight was very bumpy because they were trying to make up for lost time, such a mess.
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