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The flights were on time and the cabin crew were very nice. The only downside was that the food was not good

The flights were on time and the cabin crew were very nice. The only downside was that the food was not good.

I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.

Good pilot and crew. No food or beverage on this flight Entertainment is via own device thru plane's wifi.

In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!

First time flying. Very comfortable, plenty of leg room in economy. The food was good, as well as the snacks. Quick flight back from Kansai to HNL.

Excellent service, excellent food and beverage options, plenty of legroom

Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.

Check in procedure is harder than with other airlines, infotainment system is outdated

Checking in as an international flyer is a bit tedious