Cons: "number of seat. too back"
Pros: "Great crew and service."
Cons: "The seats are poor for a first class. No electric outlet which is nuts for a 6 hour flight. Only an old school overhead tv."
Pros: "The crew was very good"
Cons: "Nothing"
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Pros: "Amazin !! Thank you"
Pros: "Attention"
Cons: "Avoid lose time boarding"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "The organization of the crew was poor"
Cons: "Organization and cleaning"
Pros: "On time always"
Cons: "I can't complete the check in online."
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Cons: "I have tried to pay for and upgrade for my wife to fly with me in business class. The answer was that there were no seats available on the flight from JFK-PTY. But there were seats in the coneection flight from PTY-POA, because a passenger from Havana got businness seats without paying extra."
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Pros: "Crew"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Pros: "Excellent service Nothing"
Cons: "Delayed flight for around 25 to 30 minutes"
Cons: "No in-flight entertainment so very boring"
Pros: "Always is on time"
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Pros: "Friendly crew"
Cons: "NA"
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Cons: "Lost luggage and lost connecting flight"
Cons: "Food could be better."
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Cons: "Delayed departure. Small amounts of food."
Cons: "The seat was too small. I am 5' 5" and 135 lb and it felt totally small and uncomfortable. I had trouble sitting all the time, the seat also doesn't recline enough. This was a totally awful trip due to the seat."
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "Tried to call 20 times about lost. Luggage. No one answered phone"
Pros: "Service, food and very clean airplane."
Cons: "We like this airline"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Pros: "Nothing"
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Cons: "Flying Exonomy on such a long flight"
Pros: "no complaints, excellent service. It was a pleasure to fly Copa"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Cons: "There should be more entertainment"
Pros: "Crew was pleasant."
Cons: "Flight was delayed several hours missed connecting flight and was re rerouted to Rio and spent the entire day at the airport wating for connecting flight that didn't take off until 5pm. Neuza M Noone"
Pros: "Our flights both left right on time. The connection time in Panama City was very short so we were concerned that our checked luggage may not make the second flight. Very impressed that our luggage did arrive in San Francisco without a hitch. Very friendly crew. They spoke good English too!"
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Cons: "No water, zero information, and lots of wasted time."
Pros: "The service and employees"
Pros: "Perfect crew , perfect flight, perfect time !!!"
Pros: "The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class."
Pros: "On time"
Cons: "The food was not good"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Cons: "Serve some food. Our trip to EWR and back we just got a packet of pretzels. Not worth a $500 ticket!! Also could you guys please get with the times and update your media. What’s with this no pause and no record media player where you can only watch a movie if you so happen to switch the channel on t"
Cons: "Baggage, late flight, other delays."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Cons: "The person next to me he needed to see it’s not one he was so big"
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "The plane was clean and on-time"
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The loading and no hassle boarding"
Cons: "Nothing everything was smooth"
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "Nothing"
Cons: "Flight was over 4 hours late and they just 20 mins ups to death!! Had to spend lots of $$$ on urber tp get home because my ride that was cpming at 11:00 pm could not come at 4:30.am since most people have to work."
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Pros: "The service was good along with everything"
Cons: "Nothing"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "The flight was smooth. The crew was great."
Cons: "The snack."
Pros: "Everything was good"
Cons: "nothing"
Pros: "The blanket was nice. The crew was very friendly."
Pros: "Very professional employee! Well thought safety equipments"
Pros: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Cons: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Pros: "Nothing"
Cons: "4 hour delay"
Pros: "The crew was very nice and welcoming!"
Pros: "Everything is great"
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Pros: "Nothing"
Cons: "Everything"
Pros: "Leg room in economy plus. We were upgraded because of a seat assignment issue."
Cons: "No entertainment what-so-ever! And the wifi didn't work. Extremely warn/hot in the cabin from takeoff to landing and the blower didn't work."
Pros: "Never got there"
Cons: "Never got there"
Pros: "Comfort and service was right on target"
Cons: "This flight had a TV for each seat. However, you had to pay $5.99 to watch basic cable."
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Cons: "That I was charged for the flight again or they wouldn't let me on the plane"
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Everything went well; great service on both flights"
Cons: "N/A"