Great experience in Saga Premium. Food was tasty and felt fresh. Seat was comfortable (enough) - would have wanted a layflat seat.
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
All of our flights were wonderful, but I'd like to shout out the flight attendants on our last leg home from KEF-IAD on July 17th . My adult daughter became quite ill during the flight. The flight attendants were wonderful in providing me with a cold cloth (filled with ice), extra airsick bags, plastic bags, and wipes. They also came by several times to offer water or ginger ale. At all times they were friendly, polite, and accommodating, saying they were used to this type of thing. Then, in the rush to get my daughter off the plane, I inadvertently put down my boarding pass and passport, leaving them on the plane. When I realized my error, I rushed back to the plane. I was not allowed back on, but one of the flight attendants was able, given my seat number, to retrieve it for me. I cannot say enough good things about the attendants on Iceland Air. They go far and above what I would say is wonderful service. Thank you.
The Check-in process at CDG was confusing and the crew was not helpful. But the flight was on-time and that is most important to me.
The movie choices were poor. The worst problem is the treatment of passengers durinng pre-boarding. In one case the primes were checked in and sent down the boarding tunnek only to stand waiting there while the plane is cleaned. In the second case the bus was loaded, the doors closed and just stood there unmoving like sardeines in a tin for over TEN minutes. In both cases it was rough on us old guys who find standing for long periods trying.. In other words, Donnt just stack us up and forget us.
The Experience Was Torture Spend a few extra dollars and avoid Icelandair at all costs. There is absolutely no refreshments, no food, no drinks. Only water, coffee, tea are free and at only half a tiny cup. Entertainment is limited selection of films, shows and mostly outdated. The seats are smaller than usual, with no cushion, no pillows, no blankets. First time in my life have I witness an airline asking for donations in spare change for a charity. With all the money Icelandair saves by starving the passenger, they can afford to give this charity on their own.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
It was good. The air plane is clean and staff were friendly.
The flight was on time and the crew was nice. I did not like the fact that my husband and I were seated in different rows. I feel pressured by airlines to pay more to choose our seats. We will sit anywhere, but we shouldn't have to pay to sit together. I also think they should serve at least a snack that's free.
never seen an international flight , over 5 hours that had no food provided. we flew from iceland to vancouver, no food, no even a snack. For entertainment you had to buy the headphones which are normally also provided for free on any other airlines.
