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Pros: Nice staff
Cons: More Movies and TV shows
Pros: Nice staff
Cons: More Movies and TV shows
Pros: Crew took great care of us
Cons: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you
Pros: Delay of check in with upgrade
Pros: I volunteered when flight attendant asked if I would help in exit row responsibility.
Cons: I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!
Pros: Crew was attentive and informative of delays
Cons: This was American Airlines .. my Bags came out late even though i was in Biz Class
Pros: crew was professional, attentive and polite
Cons: More movie selections
Pros: Two choices of meal and friendlier staff. Props to JAL.
Pros: Service was excellent. Premium economy seats well worth the few extra $$.
Pros: Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!
Cons: More movie options would have been nice.
Pros: Friendly and helpful
Cons: Cancelled flight
Pros: Everything was excellent no complaints
Pros: The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated.
Cons: Flights should enter from back to front that way you're not waking over people to get your seat.-
Pros: The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly.
Cons: The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison.
Pros: Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on.
Cons: The seats on the 787 were much more crowded than on the 767.
Pros: So cramped. Very uncomfortable flight.
Pros: Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines.
Cons: Nothing, well done.
Pros: Ms Yoshinaga went out of her way to make sure everything was smooth for my experience.
Pros: Excellent food. Lots of food, drinks. Comfortable plane.
Pros: Hostesses were very nice. Lot's of room in aisles.
Cons: Food was okay. Not a great choice of movies.
Pros: Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream.
Cons: The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less.
Pros: They did their best to put me pn another flight to Norfolk buf it wasn't straight through
Cons: Missing my last fight straight home because of very slow US Customs...)0
Pros: Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful.
Cons: Nothing, it was a very positive experience.
Pros: Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations
Cons: The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.
Pros: There was more leg room than most airlines, friendly staff, and good movies and food selection.
Pros: Comfortable flight, polite crew, good selection of movies
Pros: Service was polite and efficient
Cons: Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal.
Cons: Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable
Pros: Wonderful flight...so great getting premium economy...so comfortable...crew and food were great....one of the best long flights ever!
Pros: It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!
Pros: We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service.
Pros: I liked everything about the flight service and attendants. The attendants were always respectful and smiling....
Pros: Our flight had a long delay, but one we were on board it was a short and smooth flight.
Pros: The crew were all exceptionally pleasant, helpful.
Cons: I didn't care at all for the food.
Pros: I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!
Pros: The service was excellent and the seats were really comfortable
Cons: The food choice was a bit poor
Cons: All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)
Pros: Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively.
Cons: Long, long flight, not much leg room.
Pros: the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful.
Pros: Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room
Pros: Clean and comfortable.
Cons: Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service.
Pros: Almost everything
Cons: Can't say because I was satisfied w/ my flight
Pros: Courtesy of crew members
Cons: No vegetarian food available
Pros: Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic.
Cons: What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again.
Pros: For a little bit more cost than regular airlines, JAL makes you feel like you are flying a better version of business, while still being in economy.
Cons: No complaints.
Cons: Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight.
Pros: Excellent service--excellent food (ice cream included in coach).
Cons: Loved everything.
Pros: It was a quick flight
Cons: Took over an hour from the time we landed to have luggage at baggage claim.
Pros: The crew took care of us during a strange virus affected flight.
Cons: This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15
Cons: This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight.
Pros: Almost everything
Cons: Slightly delayed
Pros: Crew is responsive to requests, and very polite.
Cons: Cabin temperature was 81F during the night, making it too hot to sleep.
Pros: the food was god. the crew was very accommodating
Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.
Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.
Pros: Very friendly and caring
Cons: i can not think of anything. Great crew Great experience
Pros: The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience
Pros: The crew was fantastic and the food was very nice.
Cons: It really would have been nice to have a vegetarian option!
Pros: Food is the best of any airline service
Pros: Timely schedule
Cons: Foods and beverages quality/variation
Pros: The staff is friendly with attention to detail
Pros: Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice.
Cons: None so far, been travelling with ANA 8-10 times a year for more than 5 years
Pros: Slept much of the time
Cons: My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke.
Pros: I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew
Cons: Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options.
Pros: Excellent service.
Pros: Food was amazingly good!
Cons: Movie selection was limited
Pros: Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone.
Cons: How loud and aggressively the toilet flushes.
Cons: Flight attendant didn't mention so well about drink service.
Pros: Good service
Cons: baggage was broken.
Pros: The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert
Cons: The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176
Cons: The fact I had to come back to Canada from Japan. Canada is ghetto.
Pros: Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space.
Pros: Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA.
Cons: The Hollywood entertainment options were limited and not very interesting.
Pros: Overall excellent
Pros: nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues.
Cons: boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ...
Pros: I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.
Pros: lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees.
Cons: Cabin is bit old, seats don't recline enough, smells musty.
Pros: Great airline!
Cons: some of the gates can be long walk
Pros: Service was great.
Cons: Seats had a lot less leg room than a typical plane and, really, the food could have been better.
Pros: The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented.
Cons: The premium economy seat was about average. Comfort okay but not the best for sleep.
Pros: The service, our seats, overall comfort and cleanliness of the plane.
Pros: Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty.
Cons: Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired).
Pros: Ample legroom and there is a good selection of food.
Cons: Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers.
Pros: Flight on time.
Cons: Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles.
Pros: The food on board was great! Crew members were friendly!
Pros: Good food and service
Cons: Delay too much time
Pros: All the Japanese food are delicious! The crew are polite and nice
Cons: I suppose, not enough variety of American movie. In my opinion
Pros: Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip.
Pros: As long as I didn't fly on united
Pros: Ana is the best
Pros: Crew always good
Cons: Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual
Pros: Nothing really major to complain about but nothing that went the extra mile...
Cons: The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7.
Pros: I got to my destination on time with my luggage
Cons: Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options.
Pros: Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks.
Cons: Need improvements
Pros: Very pleasant and comfortable flight.
Pros: Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems
Cons: maybe they can offer more snacks on the plain
Cons: I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates
Pros: Great service & very comfortable lie flat business class seat for this red eye flight.
Cons: Food was atrocious!
Pros: Crew was nice, attentive and very helpful
Cons: More leg room
Pros: The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight.
Cons: Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection .
Cons: Seat comfort
Pros: Seat where comfortable and thank needed more leg space
Cons: Good was poor bcz going and back was same menu of choice of food.
Pros: The Crew was amazing. The Seat were the best Selling point fort business class
Cons: More space for the arm rest ans legs space
Cons: For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed.
Pros: Everything ,good service ,friendly crew affordable rates
Pros: The trip was very comfortable and food suited me
Pros: Super comfy seat and entertainment, plus staff super nice
Cons: Too long on boarding
Pros: Customer service and food.
Pros: Attention to detail. Very professional.
Pros: Nothing was spectacular.
Cons: No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns.
Pros: Staff was great
Pros: Plane was very empty so it allowed us to spread out.
Cons: Cabin noise was loud. There was a high pitched whine throughout the whole trip.
Pros: comfortable seats good service
Pros: Good quality planes with lots of leg room! Also, pretty and young crew...unlike most domestic airlines.
Pros: i had to wait for a wheelchair a long as i requested long time ago. i hate this flight
Cons: i had to wait for a wheelchair a long as i requested long time ago. i hate this flight
Cons: I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides.
Cons: Seat to LA was broken
Pros: It's was good
Cons: The plane from Qatar to Nairobi new modern plane needed
Pros: Good amenity kit. Decent food offerings. Great range of alcoholic beverages
Cons: Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel.
Pros: The Qatar Airways price.
Cons: The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again
Cons: The online check in system was down so we all had to line up to check in.
Pros: The food was good. The legroom was enjoyable.
Cons: I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance.
Pros: A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk .
Cons: The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)
Pros: The flight was on time and boarding was fast
Pros: It is an average economy flight. Crew was very attentive and helpful. Service was excellent.
Cons: Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer.
Pros: Great food, and excellent choice of in-flight entertainment.
Pros: The seating, crew members, and entertainment was really good.
Pros: Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier.
Pros: Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience.
Cons: Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha.
Pros: Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet.
Cons: Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard.
Pros: Boarding and Seat comfort was good
Cons: Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless
Pros: Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional.
Cons: Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels.
Cons: Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future.
Pros: Food and entertainment
Pros: The flight was comfortable. The flight attendants were pleasant and attentive.
Cons: After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them.
Cons: No comments
Pros: I don’t like it
Cons: They take my money because my flight it’s was over And they charge me twice
Pros: Crew and Food was great
Cons: For over 12 hours I was surrounded by screaming children. Would really appreciate an adults only section
Pros: Great flight.
Pros: Not much
Cons: Costumer service
Pros: crew was super attentive, seat was very comfortable, but a few of the buttons did not work properly.
Cons: Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means
Pros: Nice crew.
Cons: Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane.
Cons: Mechanical problems delayed the flight 1 1/2 hours. Other than that, the flight was good.
Cons: Family travellers should always be seat together
Pros: Helpful crew. Clean toilets.
Cons: Overhead racks, so very difficult to close, always you need help. May a design fault.
Pros: Good was good and entertainment was excellent
Cons: Crew service
Pros: As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel.
Cons: The lunch was not very hot.
Pros: Crew was average food was below average service was below par. Emirates is slipping. Boarding and deboarding was the worst.
Cons: Lots to be improved. Crew food boarding on board service.
Pros: Very friendly crew, and great entertainment options.
Cons: Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service.
Cons: Don’t expect any assistance with the change of a passenger name - you will be asked to buy a new ticket without reimbursement for the mistake that is by any stretch of imagination only a duplicate bookings. What will happen is that either the travel company or the airline simply will blame you.
Cons: better boarding system required
Pros: Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable.
Cons: Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai.
Cons: Took a long time to get the crew together after the plane was ready
Pros: Entertainment. Free 2 Hours wifi acccess
Cons: Was late to depart. Having to take the bus to the airport terminal.
Cons: I was sitting in emergency exit so i will not complain of small seats
Pros: We survived
Cons: Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back
Pros: The pre-boarding, courtesy extended, everything was good. No complaints.
Cons: The long hop because of my age
Pros: Everything was good especially the spacious seats and food
Pros: Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight
Cons: No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones.
Pros: some new movies
Cons: Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything
Pros: Impressive in flight entertainment
Cons: The pay to use Wi-Fi was very slow, not worth using.
Pros: The food was great. I like, that you can choose between different meal options.
Cons: Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front
Pros: Arguably the best service I've ever had on a flight
Cons: Had to stop movie 20min prior to landing as I was in emergency exit row
Pros: Entertainment; Food is ok
Cons: Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;
Pros: entertainment is great.
Cons: food is the same as last flight.
Pros: On time, entertainment good crew
Cons: Food was bland
Pros: Food was good
Cons: Less attention to my two kids
Pros: Entertainment is good
Cons: Flight was good
Pros: Flight was light and was comfortable
Cons: The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members.
Cons: Late take off
Pros: Value for money. Courteous, efficient, and pragmatic. Recycled blankets and headphones.
Cons: Bathroom door broken I was locked inside for several minutes
Pros: Good entertainment, spacious seating and a friendly staff.
Cons: The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner
Pros: Everything was very good!
Pros: The New York office was good enough to call and get the necessary information from me, Yet, in the end I had to call many times to locate the whereabouts of the missing bag.
Cons: Emirates did not offer to deliver it to my house.
Pros: Great selection of entertainment available.
Cons: Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew.
Cons: I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion
Pros: The team was fantastic. Always willing to help.
Cons: The flight was delayed and the announcements were not made to keep us informed. There was some chaos involved once the gates were open. This has to be addressed.
Cons: Seats were old and in row 44 & 45 would not reclineand others reclined too far.
Cons: Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!
Pros: I will only fly Emirates when available to my destination from now on.
Cons: AC and sound system from DXB to BH
Pros: Pretty clean
Cons: The food wasn't really good. They didn't have plain hot water as my daughter was sick with throat pain. Same old and boring
Pros: The staff was nice, pleasant and attentive!
Cons: Loved everything!
Pros: The Consistency!
Cons: Location of the gates in Charlotte are always so far away from one another!
Cons: More leg room
Pros: Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me
Cons: Stewardess forgot to give me my coffee
Pros: The plane didn’t crash
Cons: The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy
Pros: Nice crew and comfortable seats. It was a fairly smooth ride.
Pros: The crew was good in first but ooor in baxk
Cons: More room for bags
Cons: Another American Airlines delay
Cons: The baggage claim took forever. And the flight was late.
Cons: The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult
Cons: No wifi no movie.
Pros: I hated the whole experience
Cons: I’ve never flown American Airlines and the flight was on time.
Cons: Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues.
Pros: Think I said this before. Up graded to 1st class because the flight to Miami was do horrible.
Pros: Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble.
Pros: Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible.
Cons: Flight delayed 2hrs - but no fault of the airline.
Pros: I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power.
Cons: No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful.
Pros: All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal
Cons: Nothing really
Pros: Food was better than expected, entertainment options were good.
Cons: If all airlines would just board the people at the back of the plane first, it would go a lot faster.
Cons: Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result...
Pros: On time. Quick boarding.
Cons: The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible.
Pros: I got there on time and they didn't lose my luggage.
Cons: The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous.
Pros: Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!
Pros: The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt.
Cons: The movie selection didn't have anything interesting.
Pros: It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances.
Cons: Very tight quarters, but ok for short flight
Pros: excellent flight. on time and no issues
Pros: Entertainment, seating room
Pros: The only thing good was the airplane – a 787.
Cons: Missed the flight because of problem with the CDG trains. Crew on the ground were absolutely useless. I ended up getting another flight the second day using the customer service number. The cecking in process was terrible. The agent was terrible.on the flight, the crew kept banging almost everybody with the food cart. One poor lady behind me got water spelled on her, hit by cart few times, and food spelled.
Pros: The crew was very nice. It was Christmas so the flight was not full.
Cons: It was a short flight, so it was fine.
Pros: On-time arrival; competent crew
Cons: Nothing; the flight was OK.
Pros: Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant.
Cons: No free entertainment or meals.
Pros: Good movies
Cons: not enough food
Pros: I am not comfortable flying so for me, flying makes me nervous
Pros: On time
Cons: Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does.
Pros: it was ok
Cons: I paid extra for a window seat but had to sit in different spot. Set in isle seat
Pros: Great crew on Sacto flight. More comfortable than Phoenix flight because not full.
Cons: Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it.
Pros: Entertainment system was great.
Cons: Seats too small. I mean waaaay too small.
Pros: The entertainment system. It was awesome. The crew was friendly.
Cons: Nothing notable.
Cons: The sound did not work in my assigned seat. I could not watch any movies or partipate in any games.
Pros: Crew was attentive and nice. Pilot kept us updated on our delayed departure.
Cons: The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation.
Pros: no problems.
Pros: We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us.
Cons: I didn't like the lady we sat next to! But you can't help that. So you all did amazing!
Pros: Entertainment was free.
Cons: Had to wait for mechanical issues so we were delayed.
Pros: Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK.
Cons: See above.
Pros: On time, clean plane.
Cons: Crew announcements are too loud! What is that all about?
Cons: In seat entertainment
Pros: Hot tea to warm me up. Friendly flight attendants
Pros: Quick flight
Cons: Never given complimentary beverage
Pros: It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time
Airlines flying from Pennsylvania to Hanoi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Hanoi
Masks required on board, masks provided on flights from Pennsylvania to Hanoi
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Hanoi
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Hanoi
Waiving of change fees. Search flexible flights from Pennsylvania to Hanoi