Cons: "Great flight. No issues."
Cons: "Breakfast could have been offered."
Pros: "Delta Comfort Plus is always great !"
Cons: "Delayed flight ruined it."
Pros: "Missed it"
Cons: "Give back money"
Cons: "The boarding was processed by one agent. He did a fine job but took too long to board. Needed to have 2 people managing boarding the plane"
Pros: "Friendly crew. Landed early."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "Safe and happy travel!"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "On time this time"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Pros: "Great Movie selection!"
Pros: "Ease of check in and friendly people"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "Smooth flight. On time and took me from 20 degrees to 80"
Pros: "Great friendly crew"
Cons: "Seats are getting smaller, expensive food"
Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "It was a great flight."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "Great service, very puntual, we even arrived early"
Cons: "We have could have left, still in airport Mexico City"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Crew was great"
Cons: "More leg room"
Pros: "Cheap flights"
Cons: "Needs better customer service (includes on the phone and in person) Provided no help at the Aeromexico counter, ended up missing my flight. Due to unable to print my boarding pass cause the flight was delayed. Definitely will not fly with this airline. Will NOT recommend to friends!!"
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "Tv on flight with good movie selection"
Pros: "My seat assignment was changed, and I was in an empty row."
Cons: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Pros: "excellent atention"
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "The orange juice only"
Cons: "The service from the crew The food or lack of it The 1st class seats are very uncomfortable"
Pros: "The services and attention were very good. The flight was in time."
Cons: "I do not have any negative feedback about this travel. I felt good about it"
Cons: "Super hot humid no air conditioner at the airport elevator didn’t work and I’m handicapped so I had to pain he walked on the stairs"
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "Puntualidad y Servicio."
Cons: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."
Cons: "The food wasn’t that great in quality. But that’s something I’m fine with as long as plane ticket prices are low!"
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Pros: "costumer service"
Cons: "The way they operate now where you have to pay for checking luggage and that we depart 30 minutes late and Apparently Aeromexico is been having problems with the tickets they don’t work when you go to the scanner and you have to go back and print your boarding pass that’s a problem because you have to start back in the line"
Pros: "Everyone was happy nice attentive excellent service"
Cons: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"
Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"
Cons: "No internet service available."
Pros: "Airline was on time Smooth takeoff and landing Flight attendants efficient Snack provided was okay for the the three hour flight Airline let me check in my luggage 6 hrs before flight Lugguage was at final destination"
Pros: "Everyone very nice people"
Cons: "Everything was great"
Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "Everything worked well"
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."
Pros: "I liked that they are attentive as my mother needs special attention for her disabiljty"
Cons: "We had a delay coming back due to a passangee that refused to get off and they kept us with no ac on...and getting back there was no one to help my mother with a wheel chair as well or our luggage"
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Friendly staff"
Cons: "food could have been better"
Pros: "Check personnel was very helpful in Puerto Vallarta getting us on an earlier flight. He was very pleasant as well Boarding was easy attendants were attentive Flights were on time"
Pros: "The seats were huge and extremely comfortable. The leather was peeling off and the seatback pouches were falling off the seats, but none of that mattered. It felt like first class room and comfort so I didn't care at all. There were no tvs, but it's a very short flight so it's not a big deal."
Cons: "It felt so old that I was slightly worried about the airplane's ability to fly!"
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Pros: "Did not like anything about this flight"
Cons: "Flight was delayed 2 1/2 hrs in Huatulco, due to President of Mexico flying in and air space not allowed. this caused us to miss our connecting flight in Mexico City to LAX. AeroMexico supervisor in Mexico City was not going to accomodate us at all. We had 12hrs until the next flight out. We asked the supervisor to check in our luggage-this was denied. We asked the supervisor to allow us to visit the VIP lounge to rest and this was denied. Supv did not assist us in locating a hotel. We spend 12hrs in Mexico City airport, dragging our luggage around until we were allowed to check it in, in the middle of the night. We have flown AeroMexico numerous times before. In June 2016 we purchased "6" tickets for Cancun with AeroMexico. In 2017, we will NOT be flying AeroMexico. We will book on a different airline."
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Pros: "The crew was very organized, I was treated with respect and always with a nice attitude"
Cons: "The last minute change of seat that really made a difference, I did end up with a back pain"
Pros: "The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience."
Cons: "The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers."
Cons: "Not enough drinks offered"
Pros: "I didn't like anything about the flight."
Cons: "It was a red eye and meals were served. Why? It's an overnight flight!! Also, when booking my reservation I was not told there would be a meal. As I am a vegetarian I was not able to request one. So I was woken up to people talking and eating and I could not myself eat anything. The "dimmed" cabin lights were bright. Crew members were not respectful of passengers sleeping as they talked in normal voices. I also found it very rude that I asked a crew member for a pillow and he said they didn't have any without even checking. Which I don't believe. Overall it was an awful experience and I will never fly Aeromexico again. I am going to tell all my friends and family to never fly this airline."
Pros: "The crew was better on this flight."
Cons: "It was an old plane and the seat were very uncomfortable."
Pros: "The flight was on time. The crew very pleasant and accommodating."
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "Ability to check in earlier."
Cons: "A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !"
Pros: "Everything was impeccable"
Cons: "Nothing except the rude passagers. But that is out of the hands of the airline.."
Pros: "Good food (chicken)"
Cons: "Seating too tight"
Cons: "Boarding was chaotic. The flight attendants never even asked us if we wanted anything to drink- never! Not even water. They were just too busy serving those who were buying food and drinks on board. For a 4-hour flight?!!! Simply unacceptable."
Pros: "The crew was brilliant. They were so cordial and helpful. Every one of the, was attentive and cheerful. Well done"
Cons: "The filet I ordered was so tough that it was inedible. On the whole, the food was not very good, ev n the tea service which was weird. Also, the business class seat are poorly designed. If one is in a window seat and the person on the aisle is using the foot rest, one is trapped in place."
Cons: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Pros: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Crew was mostly attentive and helpful."
Cons: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Pros: "The service in the Business Class section on British Airways was phenomenal"
Pros: "The plane left on schedule."
Cons: "I was asked to check in my carry on but I couldn’t do it bc I had lots of fragile items packed. I was told that overhead compartment was full which was not true as there was a lot of empty space left."
Pros: "Staff were friendly."
Cons: "Heathrow’s use of buses to move passengers around is ridiculous for a modern airport. No water offered on flight exacerbated by dehydration from previous flight. All refreshments for a fee. I will not fly BA again if there is an alternative."
Pros: "Great seats, lots of room. The ground crew were great and helped with our baggage and the cabin crew was as good as they could be given the restrictions on their jobs."
Cons: "Had to pay for water or drink tepid tap water, we were not even given water or a cheap bag of pretzels, also the plane had not been cleaned forever, there was crusty food on the floor and trash. It was very strange for an international flight."
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Cons: "No free water on the flight. I was not able to use my USA credit card. Water is essential during flights!!!! I got sick on the pain from headaches!!!!!! Water should be a basic, free thing to served on a plain."
Pros: "Employees. The food was good too compared to the BA I took from Chicago to FCO."
Pros: "Boarding was easy, the crew was very nice and attentive and came through with tea and snacks regularly, besides the complimentary meals and drinks. Entertainment options were great."
Cons: "Seats, always the seats. The human body is not meant to sit in a tiny cramped, poorly shaped seat for 11 hours."
Pros: "Crew was very helpful Plane was clean Food was hot"
Cons: "Plane was old. Small screen; limited relimited recline. No usb charger. Headphone jack loose. Seats not the best."
Cons: "Missed the connection"
Pros: "Everything was okay, except....."
Cons: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."
Pros: "The re-routed , 5 hr late, flight (to Gatwick) was comfortable but we were left to track down BA reps to get a hotel voucher at 01:30 with the airport shut down."
Cons: "Abandoned at Gatwick after midnight."
Cons: "Seats not the comfortable. Small space. Took off late and crew made it seem that rebooking our connecting flight would be a piece of cake when in reality we had to wait in line for four hours before even getting to speak to someone about it."
Pros: "Good friendly service. Flights were on time."
Cons: "Food, especially breakfast is atrocious. Stupid to have to go through security again at Heathrow when you are transferring"
Cons: "Layover at Heathrow airport too long. Confusing or non existing gate announcements."
Pros: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Cons: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "The flight itself was good and the crew was friendly and attentive"
Cons: "We won't go through Dublin again. The walk from the arrival gate to the maze of bureaucracy ahead was way too long. The airline should have not have that tight a connection knowing all the screening that must be done to board the next flight. We were held up at every entry point, not told what to expect and thus had to prepare for screening on the fly, while hoping our plane would wait for us, which it did and the many people who boarded after us. Entertainment system was slow and non-responsive and my husband's had to be reset to even start to work. One bag left behind, but delivered promptly within days of arrival"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "Not much."
Cons: "Rome to London check in service was exceptionally bad. Too few BA people to service crowd so waiting time was long and inefficient. Paying for a soda/coffee/tea ??? Bad idea. Flight was very bumpy."
Pros: "The was good and air hostess was kind and gentle. ."
Cons: "I paid for an exit seat and didn't get one and then I had the only seat with no entertainment for 11 hours overnight and no Joyce to move"
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Pros: "Overall the experience was excellent. However, there was a delay that caused me to miss my connecting flight. Upon asking the crew about my connection, they reassured me that I would be put on the next available flight."
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Cons: "We were delayed getting out of Rome, making our connection a little stressful."
Pros: "Crew was very good and very attentive. Dinner was of good quality for airline food. Both options sounded good and the chicken curry was excelent. Flight took off late beacuse the luggage of passengers who did not make the flight had to be removed, but managed to arrive only a few minutes late."
Cons: "It was just too cramped. It didn't help the the gentleman sitting next to me was large enough to be spilling over into my seat. The seats were not very comfortable either. The movie selection was a bit disappointing compared to Iberia Airways, and the screen quality was not so great. I also didn't see usb ports to charge portable elctronics, which was disapointing."
Pros: "A great crew member or more can make a flight so much better."
Cons: "Update your entertainment systems. Head jack was broken and system old."
Pros: "Staff was very professional and pleasant."
Cons: "There was no entertainment on this flight. I did not see any plugs to charge my phone and I don't think I had wifi."
Pros: "the only somewhat helpful person was the customer service attendant that i called the day before i flew who tried his best to be helpful after the worst flying experiences i have ever had"
Cons: "the lack of anyone willing to assist me in the airport, over the phone, online. i was not able to check in had to call customer service several times because i was getting hung up on or told that nothing could be done to check me in, issue me boarding passes or just answer general questions. Went to the airport 3 hours prior for a transatlantic flight like recommended (6:45). The attendants showed up to the desk at 8, with no sign as to when they would show up even though the desk was getting called constantly starting at 7am. was told that in dublin we would have to check in to flight and we would be assigned seats then. even thought the attendant printed our boarding passes for the connecting flight but did not give them to us. When in dublin was told that we had already been checked in and we could have been assigned our seats in madrid by the connections desk. When talking to others on same flight they told us they were allowed to checkin into all flights and had no issues at the airport"
Pros: "The food was really good, and we were served tea with scones, clotted cream and jam towards the end of the flight. VERY friendly and nice crew."
Cons: "Cramped seats - unsuitable for this 6' tall girl"
Pros: "The flight times and route are great - very early start but you are in Chania for lunchtime."
Cons: "Seats felt cramped. Staff helpful but seemed disinterested, and rather embarrassingly didn't know the name of the arrival airport. The much hyped M&S food was very uninspiring - my cheese sandwich was soggy, bland and slightly chemical tasting. There isn't the option for online check in from Chania to Heathrow, so ignore the error message you get when you try. I'd probably fly this route again but only for convenience not quality."
Pros: "I was blocked and was not given permission to choose a sit when checking-in"
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "New planes"
Cons: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Crew good. Seat cramped"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Great short flight"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "Nothing exceptional"
Cons: "no inflight entertainment no outlets"
Cons: "American is always delayed, every single flight."
Pros: "On time"
Cons: "Small seats"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Cons: "Bathroom smell"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Smooth flight on time."
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "It was just great"
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "Flight was cancelled"
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Arrived early and flight wasn't packed."
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Cons: "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "Staff was not friendly at all"
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Pros: "Short flight"
Cons: "Small plane"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Cons: "The plane was extremely full. No chance of social distancing."
Cons: "Seats need to be bigger (wider)"
Pros: "Drinks and snacks were fine.. Entertainment OK"
Cons: "Flight was 40 mins late. Plane was older than Noah's Ark."
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Pros: "First flight I’ve been on where United airlines has adequate leg room for a tall person. A newish airbus plane. I’ve been avoiding United for a number of years cause their planes tend to be very uncomfortable for taller passengers. This is the seat spacing that all airlines should have."
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Pros: "Minimal turbulence"
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "Crew & flight were fine."
Cons: "Nickel & dime passengers for everything"
Cons: "The flight was delayed more than 4 hours. It was a bad experience with United."
Pros: "Crew was great, and boarding was a breeze."
Cons: "For the price, there should be better food, and a bit more breathing room."
Cons: "Flight was uncomfortable. Airline lost my luggage and were very rude when i only asked questions as to what could have happened! Never flying with United again. I still don't have my luggage."
Pros: "Crew was helpful and everything went as planned"
Cons: "Smaller seats"
Pros: "All was good. Flight attendants helpful and friendly."
Pros: "Everything! The flight left on time and landed early. Service was great and the staff was super."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "Uncomfortably warm!!"
Cons: "The plane got delayed by more than 3 hours!"
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Just give free wi fi already"
Pros: "Same exact as above"
Cons: "Same as above"
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Pros: "First of all, I was excited to get to Puerto Vallarta! Unfortunately, we had a delay due to a child who got sick as the plane was backing from the gate. The crew was fantastic and had paramedics load the plane to check on toddler. The family deboarded and United crew cleaned the throw up. The pilots kept the passengers informed and we proceeded with the flight. The flight attendants were fantastic, particularly the brunette attendant who remembered me from a previous flight. Best flight attendant ever!! Thank you United!!!"
Pros: "All good, no complaints!"
Cons: "Hour late taking off and customer service terribleness!"
Pros: "United, as always, was professional and efficient. Once I was able to find the information from price line for my check in, everything went smoothly. I was impressed that the airline sent an email suggesting a change of itinerary due to weather in Chicago, and waived change fees to facilitate this. I got home without cancelled or delayed flights."
Cons: "The kayak to price line to united interface led to communication breakdown. I received no notice to check in for my departing flight, and had to dig through several messages and 2 websites to find the appropriate confirmation number. It should be clearer who you are actually purchasing from, and there should be better fail-safes in place to prevent loss of information"
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "The flight attendants were friendly and attentive to my needs. I like good service and friendliness so for this experience I give 5 stars"
Cons: "I was uncomfortable in my seat but that's expected on an airplane"
Pros: "Crew was great"
Cons: "Great aircraft!"
Cons: "Delayed 3 hours"
Cons: "The tv kept shutting on and off"
Pros: "Flight was disorganized because of maintenance issue"
Pros: "Free beverage and snack. Flight attendants were nice."
Cons: "Sat inside the airplane for more than an hour! It was horrible. Why have the customers board the aircraft when crew members know that we're going to be delayed due to weather?! Ridiculous."
Pros: "Seats are comfy"
Cons: "Food service sucks"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "The crew did the best they could with what was presented."
Cons: "Pilot should of gave us accurate times rather than saying "we should be taking off in another 15 min folks" which turned into 4 hours, pretty crazy."
Pros: "It was a great experience overall"
Cons: "Plane was delayed due to fuel issue. Missed connecting flight and was put in economy when I paid for first class."
Pros: "Getting off the plane"
Cons: "Very delayed flight No updates for departure, empty desk until it was time to depart, for why we sat on the runway for so long, no update on landing time or that we were starting descent"
Cons: "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
Pros: "On time bags made connection"
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "Friendly service, nice and comfortable."
Cons: "The seat cushions were in terrible condition!!!"