PNS - CLE

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PNS — CLE
May 20 — May 271
Round-trip
1 adult
Economy
0 bags
From?
To?
Fri 5/20
Fri 5/27

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Good to know

Low season

August

High season

November

Cheapest flight

$149

Average price round-trip

$291

Good deal round-trip

$369

Good deal one-way

$213
Best time to beat the crowds with an average 38% drop in price.
Most popular time to fly with an average 21% increase in price.
Flight from Pensacola to Cleveland Hopkins Intl
(avg. price over the last 2 weeks)
or less
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When to book flights from Pensacola to Hopkins Intl

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $213 or less one-way and $369 or less round-trip.
  • The cheapest flight from Pensacola to Cleveland was found 29 days before departure, on average.
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be October, November and December. The cheapest month to fly is August.
  • Morning departure is around 28% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking flights from Pensacola to Cleveland

Top 4 airlines serving Pensacola to Cleveland Hopkins Intl

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 30738 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.

Read more about Delta

Smaller plane less roomy. Snack options limited. I understand it may be due to was a short flight. Gates for connecting flight was a hike.

Pros: "Snacks and entertainment were great and the flight was timely"
Cons: "Everything was great"
Cons: "Delayed for hours on runway"
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Cons: "Old plane with no video screens or room. Boo!"
Pros: "nice crew and newer plane"
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "Easy, fast, simple. Not crowded."
Cons: "Nothing!"
Pros: "Awesome crew!"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Everything. Always an excellent and professional experience."
Cons: "Nothing"
Pros: "Everything met my expectations"
Cons: "Refreshments"
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran."
Pros: "Boarding was smooth"
Cons: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Cons: "???"
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Nothing."
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Cons: "Took forever to board and get off the plan."
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Cons: "Long delay"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "Headphones suck"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."

loved the upgrade!!!!

Crew was excellent seats are extremely tight

The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...

The two flight attendants in this flight were quite good, Lindsey and Mike. They did a great job being proactive and engaged appropriately.

Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.

Perfect perfect perfect 👍

Improve service

Cons: "Flight was delayed and I missed my connection"
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "Amazing!"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "The plane, Embrair 175 is very comfortable."
Cons: "N/A"
Pros: "Nothing"
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Nothing!"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Pros: "pleasant crew"
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Cons: "Leave on time"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Cons: "Nothing,"
Cons: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Pros: "Legroom was great!"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Cons: "Diverted and delayed. Got home 8 hours later then I should have."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Not over crowded"
Pros: "Said it all above"
Cons: "Said it all above"
Cons: "Delayed flight"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "Flight was on time, seats were comfortable."
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Cons: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Pros: "Flight was on time"
Cons: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"

Passengers did not wear masks appropriately and flight attendants did not address it at all. They had us check our bags at the gate for baggie claim despite excess overhead space.

Seating less than desirable, multiple seats on the plane open w no option to change

Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Cons: "Horrible, no entertainment, no food on a long flight, and even though we paid extra for comfort seating ours were more cramped than those around us. Reminded us of why we haven't flown United for years"
Cons: "Na"
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "The newer Embraer 175 had more leg room than most which is much appreciated."
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Cons: "3 hours of delay due to missing crew to flight the plane"
Pros: "It was a direct flight"
Pros: "t7 at LAX was a much improved experience. Crew were attentive and friendly and did a great overall job."
Cons: "Tiny, and hard, seats"
Cons: "Same as the above"
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "Quick, smooth flight"
Cons: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
Pros: "Flight attendants were very courteous and professional. And things ran very smoothly. My only very minor issue was regarding the captain. First of all, he got us there safe and sound with very little turbulence and on time; however, usually on those cross-country flights, the captain often announces interesting geographical features as we fly over them. That didn't happen and I missed it. Well, I was a geography major and I am a teacher, so from my perspective, it seemed like a missed opportunity."
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "Friendly staff. More leg room on United express"
Cons: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Pros: "easy boarding, drinks served, on time departure and arrival."
Pros: "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
Pros: "Plane side checked bags. Kind flight crew."
Cons: "Perfect weather. Delayed an hour."
Cons: "The plane delay wasn't explained"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
Cons: "Seat size and leg room!"
Cons: "Small seats. Left late"
Pros: "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."
Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"
Pros: "Nothing"
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Cons: "Everything"
Pros: "Nothing stand out. The crew was good."
Cons: "I booked a window seat weeks ago. UA somehow put me into a middle seat without notifying me. The 737 seating space is very tight. There is no entertanment to talk about; you pay for everything via directtv."
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Cons: "The flight was very hot and uncomfortable!"
Pros: "I made it alive"
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Pros: "Nothing"
Cons: "Flight was delayed over six hours. No explanation was given as to why and the flight was supposed to arrive at 6:45 and we got in at 12:30. Poor service at the gate and then we got on the plane and sat on the Tarmac for an hour with no explanation again. The air wasn't on and not drinks or snacks were offered for our wait time. a disappointing way to end an otherwise great weekend away."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Cons: "I was late to Cleveland. Thank you.... not."
Pros: "Boarded ontime"
Cons: "Sat on runway in hot plane for 45 min"
Pros: "Crew was great. Plane left and arrived on time."
Cons: "Window seats should load earlier so I don't have to climb over everyone."
Cons: "Mild turbulence"
Pros: "Seats were comfortable for a short trip"
Pros: "Crew was good. Seating not comfortable for me needs to recline and should have movies or vidieo."
Cons: "Better seating and little more space"
Cons: "Poor seats even in premium section. NO recline at all. Miserable for a red-eye flight."
Pros: "Friendly crew"
Cons: "Good flight"
Pros: "Very smooth flight and landing"
Cons: "Unnecessary delay in RSW, further delay to rebalance a full flight (makes no sense), and ran out of common food items."
Cons: "Paid an extra 30 dollars for a stretch seat and it was no bigger than the rest of the seats"
Pros: "Great fight attendants"
Pros: "Attendant courtesy excellent"
Cons: "$45 each way for checked luggage is ridiculous, as is having to pay for coffee. Southwest has equally great service without the added cost."
Pros: "seats were comfortable"
Cons: "we had to pay so much for a drink and chips"
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Cons: "Flight attendant didn't take the time to read the entire certification label on our child's car seat. As a result she made me gate check it (no cost at least)...trying to keep a 2 year old in a seat for 3 hours with a lap belt that doesn't fit tightly doesn't seem like the best option. After we landed and I retrieved the seat, I spoke with the attendant and respectfully pointed out that it was in fact certified for aircraft. She apologized and accepted the feedback."
Pros: "Flight attendants were very nice."
Cons: "I did not order food but was disappointed that a complimentary pop and pretzels were not given."
Pros: "The flight was smooth and everyone was friendly n plane was clean"
Cons: "Someone took my bro Jordan red flip flops and we put them in the suitcase before we checked in are bags cause he changed into tennis shoes and put his sandals in his suitcase.. not happy that are bags wasn't safe ... wish I knew who to call to complain.."
Pros: "The crew and personnel were great!"
Cons: "Don't like the additional carry on fee, had 3 hour plane trouble and had to deboard and wait (which I know things happen but at least could of gave complimentary drink or snack to passengers/children)"
Pros: "N/A"
Cons: "Frontier ingeneral. Very poor customer service, very uncomfortable, no accommodations for taller people with service animal, flight was delayed twice. Won't make that mistake again."
Pros: "Hilarious flight crew- funniest intro and safety tutorial to date."
Cons: "The flight was so cold the entire time and the bathrooms were not kept up."
Pros: "nothing!"
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Pros: "Nothing was good."
Cons: "You guys didn't take me to Cleveland when I laid for you to take me to Cleveland so I didn't really like that."
Pros: "Frontiers system is broke, they've been cancelling flights for days and giving people no alternate options to get home for Christmas. They refuse to pay for hotels or cover other airline tickets and will not guarantee their own flights. I watched as they denied an elderly gentleman in a wheelchair on oxygen. They are understaffed and poorly managed. Also don't let the cheap ticket prices fool you - they make back the difference with ridiculous baggage fees and additional charges."
Pros: "Nothing"
Cons: "The flight never even happened. The airline just kept giving completely unattainable take off times for over 4 hours. No staff was present the whole time. Just all the passengers sitting around having no idea what's going on. I've flown a lot, this is the worst experience I've ever had"
Pros: "Clean and a smooth ride"
Cons: "There was no complimentary food at all and it was a 3 hour flight"
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Cons: "not only did i have to pay for food but i had to pay $40 for a carry"
Pros: "#1 include the information that seats/baggage/drinks are NOT INCLUDED in the low fare- prior to booking. #2 None of the seats recline except rows 1,2 & 3 Which are $50 plus dollars extra. Pulling a red-eye on this aircraft was horrible."
Cons: "This airline is misleading and the planes uncomfortable."
Pros: "Crew."
Cons: "Flight delay. Condition if terminal in SFO."
Cons: "seats dont recline, no tv 0r radio, water only - all snacks and drinks must be purchased and they are over priced - must pay for any carryon baggage, and seat choice"
Pros: "The seats are very uncomfortable. There is hardly any padding and no room to move. Margaret"
Pros: "It was cheap and on time."
Cons: "They pretend to be a mainstream airline but are the same as Spirit and other budget airlines. This is fine with me-I actually have no problem paying for what I use (carry ons, bags, drinks, etc.) But seperating my wife and I, who booked and bought the tix in the same transaction is a line too far...it left a sour taste in our moths, especially at the start of our trip. The seats are striped down, don't recline (except for the 18 at the front for a premium price. They have focused on cutting cost quite a bit...I have never heard announcements for trash collection by flight attendants (6 times on this flight) this many times.I guess they had to cut the cleaning crew. :) well, to sum it up...it is a budget airlines, despite their promotions of miles, etc., and you get what you pay for."
Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."
Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."
Pros: "The security line to the Frontier concourse was unbelievably long, and even though Frontier knew this, it insisted on closing the plane door right on time, at 10 minutes before departure, even though 6 non-related passengers were going to miss the flight. If they had kept the door open 2 extra minutes, all 6 passengers would have made the flight. Ultimately, the plane left 10 minutes late, so 20 minutes after the door closed. I've had enough of Frontier's inflexibility and will gladly pay a higher fare for a different airline."
Cons: "Very hard cramped seats that don't recline, no headrest, flight was delayed, dishonest pricing w very high fees for carry ons"
Pros: "A new lesson in how to be a sardine!"
Cons: "Configuration of the aircraft is unrealistic and the fact that humans are now 4" talker than out 18th and 19th countrrparts. Fuel consumption I understand, but this is just another way corporate America is making people miserable to make money. Not efficiency. Oh and their flight attendants have serious attitudeS towards dealing with the general public!"
Pros: "The price only"
Cons: "The service is minimal. Everything but a seat selected by the airline is extra. I knew that in advance, but buying a cheap ticket requires you to put up with poor customer service. The Frontier cabin crew spent most of the time on both of my flights in the front and back of the cabin talking among themselves. Both flights made you feel like a sardine. Get you on and off as quickly as possible so they can get the next herd of sheep on board for the next flight. No seat adjustment button. The refreshment tray attached to the back of seat in front of me one half to one third the size of trays on any other flights I have ever taken."
Pros: "It was on time."
Cons: "Uncomfortable seats. Tray tables were too small."
Pros: "The gate staff."
Cons: "First, plane maintenance. We pulled away from the gate & loud noises including grinding metal started coming from the left wing. We were towed back to the gate and deplaned, process took an hour. They determined a part was needed and solution was to have it driven by car from an airport 3+ hours away. Little info was shared from mechanical to gate agents. After several hours they gave us certificates for $10 off food and non alcoholic drinks...after we'd already eaten. Then they announced everyone would receive $100 vouchers by email for a future flight once the plane took off. 3 hours after our scheduled depart time, I see the plane crew walking away with their luggage...never a good sign. That's when we knew this was going to be a loonnnggg delay. We decided to see if we could get on same flight the next day. Gate agent was great and made it happen...but we could not get our checked luggage. Fine, we left and went home. Turned out to be a good decision, flight finally left 9 hours late! Next day we go to airport early, use our $10 certs. from previous day and fly as scheduled...until we arrive in Cleveland and there is no gate ready for us. We sat for an hour waiting for a gate. Then we get off the plane and no $100 certificates in email and are told its because we changed flights! Are they kidding? Airline travel has become like the bus lines of the air but this airline is just awful! Tray tables the size of a phone, extra charges for seats, luggage and drinks, obviously inferior maintenance, poor communication and lousy customer service. Avoid Frontier if possible."
Pros: "This was my return flight and first time on Frontier, it was an effortless flight coming and going, staff were very nice and I will definitely be a frequent flyer on Frontier Airlines."
Cons: "There was nothing I didn't like the plane was clean and the staff were courteous."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Pros: "Not much. 2 hour delay."
Cons: "These new seats are disgusting!"
Pros: "The crew was wonderful and very helpful and cheerful. Flight was super fast and we arrived early."
Cons: "Seats and floor were covered in crumbs and fairly dirty. In my row it was Cheerios but in other rows there were crumbs and trash too."
Pros: "The flight was actually on time for us to board. In the past their has been delays. Boarding was smooth the plane looked like it had been updated nice seats."
Cons: "The gate had the wrong city so some people were confused on where to go. The staff at the gate need to be more professional and give more attention to customers. They were too busy talking about personal issues amongst themselves. Some people had questions about baggage and needed assistance and they would refer them to the site. They need to work on customer service."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
Pros: "Awesome helpful flight attendants. My bag needed to be moved because it wouldn't fit in front of my feet and the flight attendant moved it for me."
Pros: "Flight attendants were nice"
Cons: "Absurd wait time to check baggage, outrageous fees for baggage, then lost baggage!! Wandered around airport looking for assistance in how to file a lost bag claim ticket for half an hour because no one could direct me as to where to meet a frontier representative. I was told my baggag would be tracked and delivered within 24 hours, of which I'm quickly approaching that mark and I have no word whatsoever on the location of my bag."
Pros: "everything was great"
Cons: "nothing"
Pros: "Can't beat the price."
Cons: "Airbus jet we flew both ways did not have reclining seats and service tray was only 4 inches wide."
Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."
Pros: "The fight, and it's crew were as good, and as professional as any other carrier, I've ever flown with. Even those full priced, and over priced carriers. There was no entertainment on this flight. And I did not purchase any food or drink. I would have liked the seat to recline a little more, but hey,, it's an economy carrier. You can't have everything. Besides, it was a late night flight. Only three and a half hours. By the time I got into a good snooze, we were landing in Cleveland. Look forward to doing it again."
COVID-19 information

Safety measures for airlines flying from Pensacola to Cleveland

Airlines flying from Pensacola to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Pensacola to Cleveland

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Masks required on board, masks provided on flights from Pensacola to Cleveland

Social distancing seating

Middle seats unavailable to book on flights from Pensacola to Cleveland

Pre-flight testing

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Flexible cancellations

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Pensacola - Cleveland Flights

Departure:

Pensacola (PNS)United States

Destination:

Cleveland (CLE)United States

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Cleveland - Pensacola

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