Cons: "I’m disabled and was assisted from the pavement to the plane seat. Excellent all the way around."
Pros: "Great flight, great take off, great landing, great staff"
Cons: "Nothing. Very good"
Pros: "The crew was friendly and professional"
Cons: "Comfier seats, more leg room"
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Staff has been amazing from start to end. From check-in to onboard the plane, everyone was courteous and a delight! You’re a winner Alaska Airlines!!!!"
Cons: "WiFi didn’t work on my laptop for movies. Otherwise, great flight!"
Pros: "Great crew, easy boarding"
Cons: "More luggage space in the overhead bin"
Cons: "Late departure as the crew arrived late. Late arrival causing me to miss a connection"
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Pros: "Entertainment system."
Cons: "Cabin crew."
Pros: "Overall pleasant experience"
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "I loved the speedy boarding process and atmospheric lighting aboard the plane and the complimentary coffee."
Cons: "Crew was detached and came off unfriendly. Seats hurt to sit in after two hours. A 5 hour plane ride is uncomfortable and hot even with fan on. WiFi too expensive for my budget."
Cons: "Nothing, all was perfect!"
Pros: "Kind crew"
Cons: "It was great and early!"
Pros: "Pleasantly surprised, nice journey the whole way"
Pros: "Roomier than most flights. Pilot explained a delay. Friendly staff. Order what you want when you want on screen."
Cons: "The stewardess, the time waiting on the tarmac and the many, many, many delays. Also my seating in the middle seat. I am elderly and handicapped and I requested a change and was turned down by the stewardess in very clipped tone of voice."
Pros: "There was an infant in the seat next to mine and before I ever got to it I was moved to first class. It was a classy move. I will fly Alaska airlines anytime!"
Pros: "There seemed to be more legroom than usual and the flight attendants were responsive. There was an excellent selection of movies to choose from and passengers could order from a small selection of free beverages during the flight."
Cons: "A small snack of some sort would have been nice, as would headphones. Despite the selection of films to watch, they had to be viewed as close captioned (which not all were) unless passengers had brought their own headohones. It would also have been pleasant to see even one of the flight attendants smile at least once."
Pros: "Very curtious employees. Seat room was better than most."
Pros: "Cost of flight was reasonable"
Cons: "Verbally ATTACKED BY FLIGHT ATTENDANT NAMED TOM Alaska Airlines June 5, 2018 Confirmation code: FYHBFZ Depart Philadelphia 8:15am to San Fransisco Flight # 1153 FLIGHT ATTENDANT SHOULD BE FIRED"
Pros: "Great for a short flighg"
Cons: "When there’s no source of entertainment"
Cons: "At the gate the representative would not let me and another passenger board. Even though the plane was still at the gate."
Pros: "The part where I got off the plane."
Cons: "Late by an hour taking of, sat next to heavy people both side. walk way side you would think is no issue but the guy was so heavy that you was in the walk way. I received far to many crotch and butt rubs on my shoulder and a couple times to my face from people squeezing by. My seat should be my seat, it’s what I paid for. The continuous invasion of my already very small personal space just makes flying so unopealing."
Cons: "Not sure how to get refunded the money. I went through Kayak and purchased a flight for a friend. And they could not make it. Now I’m out a little over $150. I realize that the fires are not in our control... but I don’t have a clear path for refund. That’s a bummer."
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles"
Pros: "Great flight on tomen comfortable seats"
Pros: "By far the best airline I've ever flown! Wow! They have it figured out and have an excellent crew!"
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"
Cons: "Nothing to complain about!"
Pros: "We left on time, and arrived 30 minutes early. Crew was fantastic and very attentive."
Pros: "Very comfortable plane and excellent crew"
Cons: "Old airplane. Blinds didn't close."
Pros: "The plane was clean. The crew was extremely friendly- always had a smile. Tablets for rent and with "free" entertainment on tablet. Boarding is from back of the plane- no groups."
Cons: "Returned on red eye - too many lights on making it difficult to sleep. Not providing free movies, etc on a cross country trip. M"
Pros: "Quick flight and friendly staff"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Attendants were wonderful. Good personality, sense of humor."
Cons: "Seats pretty cramped , two seats side by sided. Not much room"
Cons: "I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad."
Pros: "Left on time. Quick boarding process & really liked that the back rows got to board first. Friendly staff. Arrive on time, even a bit early."
Cons: "Flight delayed 2 hrs, was then arriving in the middle of the night. Very cold air on during flight and bright cabin lights on most of flight."
Pros: "Everything was great"
Pros: "The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)"
Pros: "I was impressed by the flight crew's professional manner of interacting with passengers. They were great!"
Cons: "Waiting for take-off, in a long line of planes at Seatac, exhaust from planes was very strong in our passenger cabin."
Pros: "Short flight so no Entertainment"
Cons: "I wish they offered something other than cookies. Even peanuts is a nice option."
Cons: "horrible customer service, flight attendants not very attentive, crying babies from departure to landing, had a canceled flight and gave me no choices as to how to get home, supposed to get home at 5pm got home at around 12am. Never had a bad experience with alaska air before but i was thoroughly dissapointed this time."
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Crew good. Seat cramped"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Cons: "They cancelled two of my flights in one weekend. We will not use American Airlines again."
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "I was able to sleep comfortably, even in the middle seat."
Cons: "Not been in a middle seat"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "Great short flight"
Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "The crew was very nice."
Cons: "Couldn’t get the tv to work very well."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."
Cons: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Pros: "Nothing exceptional"
Cons: "no inflight entertainment no outlets"
Cons: "American is always delayed, every single flight."
Pros: "On time"
Cons: "Small seats"
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Cons: "Bathroom smell"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Smooth flight on time."
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "It was just great"
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Cons: "The flight leg PHL-LIS was the most unconfortable transatlantic trip I ever experienced. The plane was small, tight and no head support made this the worst transatlantic flight of my life, easily comparable to any low cost airline."
Cons: "Flight was cancelled"
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Arrived early and flight wasn't packed."
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Cons: "LONG LINES at passport check, LONGER LINES after we picked up the luggage. There were only two people working after the luggage pickup for hundreds of passengers. People were fighting and yelling and it was an awful experience. We then had to go through SECURITY AGAIN to get to our transfer plane. Our plane was late, otherwise it would have been very tight schedule."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "Staff was not friendly at all"
Pros: "The attendants were helpful and Kind"
Cons: "Prices, again."
Pros: "Short flight"
Cons: "Small plane"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."