Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat.
crew was very professional, boarding was not chaotic at all! food was pretty good.
Not a big selection of movie or TV shows for such a long flight
flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had.
Seat was comfortable .
First meal was not good. All breads were not warm. All salad was not good. Restroom was smell, not cleaned, and faucet was out of order
flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had.
Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu
You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay.
I wasn't able to pre-select my seat.
Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!
The high level of service and attentiveness
JAL has always provided exceptional value for money and top notch service.
Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals.
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