My bad experience consists I specifically requested wheelchair in my reservation, and it was worse because the flight has connection. And traveling with someone with a disability it's already complicated, I almost lost the connecting flight. American Airlines never bring the wheelchair and the crew was unable to help.
American Airlines left us more than 3 hours inside the plane at the gate to cancel the flight afterwards. They said it was a mechanical problem, and then told us it was just fixed and that they were just waiting for paperwork to be on our way. 3 hours later they decide to cancel the flight. Crappy communication with travelers, terrible attention at the counter to try to make new arrangements. Not a single American Airlines representative in customs to give orientation to the travelers having to go through the whole thing after the flight was cancelled. In summary, an epic mess. Will avoid AA when possible.
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