I paid Volaris extra to use the CBX bridge. They ate that money because our boarding passes did not have the information and we had to pay again. On the way home the Volaris agent insisted we had to pay the Mexican immigration tax as foriengers. However, Mexican law only requires it after a week and we were there for only four days. Then another Volaris agent said my aunt couldn't fly within Mexico with her Mexican ID. He insisted she needed a passport. This airline is either completely incompetent or robbing people. They don't even offer you water on a three hour flight.
My bad experience consists I specifically requested wheelchair in my reservation, and it was worse because the flight has connection. And traveling with someone with a disability it's already complicated, I almost lost the connecting flight. American Airlines never bring the wheelchair and the crew was unable to help.
American Airlines left us more than 3 hours inside the plane at the gate to cancel the flight afterwards. They said it was a mechanical problem, and then told us it was just fixed and that they were just waiting for paperwork to be on our way. 3 hours later they decide to cancel the flight. Crappy communication with travelers, terrible attention at the counter to try to make new arrangements. Not a single American Airlines representative in customs to give orientation to the travelers having to go through the whole thing after the flight was cancelled. In summary, an epic mess. Will avoid AA when possible.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Very friendly and efficient crew got us to GDL ontime.
Like most airlines, Volaris does not give you anything for free except a ride to the next airport. They offer junk food and sugar water that you can buy if you want that.
We started boarding several minutes late but that was ok as it was very slow coming through security. We made up the time (I suppose in air) as we arrived at the gate on time.
Volaris offers transportation to and from airports and if you want more you have to pay for it. We don't need snacks, movies, wi-fi, etc so we are fine not paying for them.
It would be good if Volaris would offer water without making a big deal about it. They will sell you a bottle of water but they should bring everyone a free cup of water on the flight to help deal with the dryness of the air.
Also the seats, like on most airlines now, are very cramped. So please be mindful when you recline. On this flight a woman seating in front of me reclined her seat and just about took out both of my knees. She seemed offended when I told her what she had done and asked her to look before reclining and give the person behind you warning. I didn't mean to offend her but she needs to be aware that taller people have their knees up against the seat of the person ahead of them. So if that person reclines it is going to hit the knees. So please be mindful of this space limitation when you are reclining.
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