Pros: "The crew was amazing and the flight was enjoyable"
Cons: "I could have stayed in Arizona instead if of flying back to rainy Seattle"
Pros: "The flight attendants were cool"
Cons: "Lady who accepted boarding passes was rude, seats were snug"
Cons: "This sucks due to delay"
Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"
Pros: "Everything good !"
Pros: "It was an hour shorter than normal"
Cons: "No seat choice before flight unless I wanted to upgrade. Flight was delayed twice before boarding without any reason given - I was only looking at the information on the app"
Pros: "This is the worst day of the year to travel. Hundreds of people waiting to catch flights to Seattle, which were delayed with no news of when they might fly. Alaska Airlines staff had way too to handle, but still found time to help a disabled person/passenger in need. Thank you."
Cons: "TSA had no time to help a disabled person, rather abruptly sending me from line to line to line, because I was disqualified from going through walk-through a certain scanner. Then was un-necessarilly angry with me for putting my Kindle on top of my laptop, to go through the scanner. If TSA had given clearer directions, I would have known how to place electronic devices in the plastic tub. Also they took my wallet from me to go through the scanned by itself. As TSA staff pushed belongings down the conveyor, the little dish holding my wallet turned over, credit cards and the like started to fall all over and under the machine. I started to collect my congtents and was told to stay put, and hold out my hands so they could swab my hands for explosives, and to not move while they put the swab in their sensing machine. Makes me want to not fly in the future."
Pros: "Crew constantly coming by if needed are willing to be flagged down. Loading the plan was so quick and efficient"
Cons: "No entertainment"
Pros: "Crew kept a positive attitude, Moved passengers around if they wished so no one had to feel cramped."
Cons: "Half plane boarded. Mechanical problems. Every had to disembark. Hour delay before re-boarding. Then sat an extra hour waiting for crew to move plane for departure. Other airlines have offered discounts on future flights because of such delays. Alaska offered nothing. Overall, a 3 hour delay with lots of apologies."
Cons: "Flight was very delayed and delayed multiple times. I wa son the back and ice chips kept falling on me from above my head. Horrible."
Pros: "Didn’t have food or entertainment for a short flight, but boarding and crew were very good."
Pros: "I appreciated the assistance getting to my connecting flight in time. Great service!"
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Cons: "Rude staff, they overbooked my flight and I had to wait 9 hours for the next flight. No compensation for time lost. They made it seem like it was my fault that THEY overbooked."
Pros: "Everyone is so friendly, flights on time, flight info updates sent to my phone."
Cons: "Would love phone charging capabilities at our seat."
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Cons: "Seats need more padding."
Pros: "Seating. Flight time."
Cons: "Everything was good."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Pros: "Staff is always helpful"
Cons: "seats too tight"
Pros: "The crew was happy and helpful! They were cheerful so that always helps when you're flying!"
Cons: "No gluten free snack so I only got a drink."
Cons: "The change of gate for the boarding."
Pros: "Smooth flight, no disturbances."
Cons: "Late arrival"
Pros: "The check-in counter staff person in Phoenix was very helpful with luggage issues. The crew members on board were friendly and efficient."
Pros: "After an extremely frustrating experience with American related to flight changes, I was able to book a last-minute one-way flight with Alaska. As always, every team member was helpful, the flight was very smooth and the in-flight entertainment made for a quick, painless trip. Definitely a loyal Alaska customer!"
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "Liked the whole experience, but can't really comment on food or entertainment b/c i used neither. All the other aspects of the trip were delivered efficiently."
Pros: "Great flight all around"
Pros: "We were in time, staff very friendly, very clean plane"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."
Pros: "Crew were friendly and efficient. Gate areas were clean."
Cons: "I always feel like a commodity versus a customer once I get in my seat. No leg room, no where to place your water bottle and feel like each time I fly the seats get smaller."
Pros: "Friendly crew. Generous with children."
Cons: "Didn't use entertainment offered. Not interested."
Pros: "After custom, I put my check-in luggages to connecting flight conveyer, I was told to go to gate without boarding pass. I was concerned about availability of seat. I was waiting more than 1 hour at gate but no crew showed up. It was about 1 hour before scheduled flight to Sacramento. So I asked nearby crew again, I was told then to go to Alaska Airline customer service. The crew was very helpful to give me a boarding pass there."
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Cons: "Holding a plane for 20 minutes for flight attendants to show up. The flight was only 1.5 hours, we didn't really need flight attendants. On top of that, flight attendant Angel was pretty rude, told another flight attendant that she should make people wait when trying to get back to their seat and the drink cart is in the aisle. Ended up paying for in flight wifi to tell them my flight was late. Overal this was an awful flight."
Pros: "Flew Frontier on the way to my destination and Alaska on the way home, the difference was night and day. Everything was better, the seats were comfier, the tray table was larger, there was a wifi option, complimentary food and drink, much more professional staff, even the plane noise was much quieter and to top everything off we got home over 30 minutes earlier than expected. Alaska is definitely my new preference."
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "It was a great flight. The attendants were great. The captive was informative."
Cons: "They needed a little more space in the seats and the Isle could be a bit wider also. When the carts were going threw it did limit the restrooms. But overall it was a great experience."
Pros: "Everything was quick and easy, both flights were on time (I had a layover), staff was very friendly, and had great complimentary services."
Cons: "Nothing I can think of."
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Cons: "I didn't take this flight because I ended up needing to go to Redmond, OR instead. it was cheaper to keep this flight and purchase a separate ticket for the new leg than to cancel this leg and add the other one."
Pros: "Newer plane. Amazing staff/crew. Lots of flight options and fair prices. Also if you are an Alaska49 member you TWO free checked bags."
Cons: "Crowded boarding. No meals. No inflight movies."
Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "It was on time, no delays"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Everything happy and in time. Nice staff"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "It was o k."
Cons: "No complain"
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Pros: "Everything was good."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "Delayed flight, multiple gate changes"
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Pros: "Full flight, crew worked timely"
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Cons: "Waiting on a hot plane for 2 hours"
Cons: "Flight was very delayed"
Pros: "Quick and easy thanks"
Pros: "Super service from a great crew!"
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Good preferred seat."
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Lot of space nice flight professional crews"
Cons: "The flight was delayed."
Cons: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Pros: "Timely departure"
Cons: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Cons: "Rude employees - never flying with United again."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Cons: "DEN security line was long and slow"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Smooth flight"
Cons: "Horrible customer service"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Boarding was made easy buy letting each group on separetly"
Cons: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pros: "Smaller plane enhanced comfort"
Cons: "Did not use entertainment app"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Pros: "Very good service and great pilot"
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "As above"
Cons: "As above"
Pros: "Everyone was kind and professional."
Cons: "There was one guy helping me with my boarding pass who was rude."
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Pros: "The seat was comfortable, the plane was new, and staff was friendly."
Cons: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."
Pros: "Didn't expect much since it was less than 2 hrs at an absurd hour so the flight did meet expectations. The crew was friendly."
Cons: "When I checked in the only seats together we the very back next to the toilet. No reclining. It stank literally and figuratively. No food not that most flights have anything other than peanuts and crackers. Only OJ and water. To watch a movie it's $7.99 for flights less than 2 hours which doesn't make sense. Why would you charge less for longer flights? They watch more movies. I only get to watch one for the cost of my month long Netflix subscription or the same cost to go to the theatre and I get leg room."
Pros: "It was good to be in Houston for a brief moment!!"
Cons: "The plane was delayed 4 hours, they charged me $40 for a carry on. This is a bad airline"
Cons: "I was bumped from the flight I booked 3 weeks in advance because they over booked, and frontier made me pay 120$ to catch the next flight which was not nonstop, and added an 8 hour layover"
Pros: "The crew was awesome. Very friendly and helpful throughout the flight."
Cons: "WiFi would have been nice, but that’s a small concern. I’m not sure about those “tiny” trays in our zone. They say they’re lighter, but they’re made of a heavier metal than the usual plastic, so.... I guess it saves some space."
Cons: "Have plane depart on time."
Pros: "Ok time"
Cons: "Frontier charges for absolutely everything, and the chairs are very uncomfortable, they have hardly any padding and don’t recline"
Pros: "Crew was very nice"
Cons: "Better off paying more upfront with any other airline. As tickets will end up being same by the time you finish paying for luggage and your seat. Not worth the hassle and discomfort"
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "I liked that the staff was friendly and the tickets were affordable"
Cons: "I didn’t like that there was no complimentary food or beverage options."
Pros: "We appreciated the cheap airline ticket prices."
Cons: "We were outraged by having to pay $45 for each piece of luggage, including carry ons! After these hidden fees, our tickets would have been cheaper for a well established and popular airline."
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Cons: "Maintenance issues caused a 4 hour delay. Seats were the worst I've ever sat in. Would advise against flying with Frontier."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Pros: "Easy ticket booking"
Cons: "Price can be still reduced"
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Pros: "The plane didn't crash"
Cons: "They charge you for everything. (A cup of water is free) $45 for a carry on bag"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "Flight prices"
Cons: "The delay then missing my connecting flight."
Pros: "Flight finished trip early"
Cons: "Everything costs extra. What's the point of saving $40 on a ticket if you have to pay $80 round trip for checked bag. Older plane. No drinks or entertainment."
Cons: "extra baggage fees for a single carry-on & having to pay $5 to choose my seat after already buying a ticket---price was not what initially seemed to be"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Cons: "Frontier personnel at the ticketing refused to print out my airline ticket and allow me to try and catch my flight because we had not checked in 35 minutes prior to flight departure. I missed the flight and had to eat the price of the ticket and find another airline to get to my destination. There was plenty of time to have made it through TSA and boarded the plane but because of some ridiculously stringent policy they would not allow me to try."
Pros: "Left on time, arrived early"
Cons: "Long wait for bags"
Pros: "Flight was very quick and the crew was totally awesome!! Food and entertainment got a one star because the was no food or entertainment. The flight was too fast. I'm sure that would have been 5 stars as well. (Should have a NA option)"
Cons: "Nothing. This flight was flawless!! The plane was clean and the service was great. This was a great flight from Phoenix to Colorado."
Pros: "I liked the price, It was a last minute flight to see my mom before her surgery. The boarding was smooth. The cons though were the tiny seats from the 1970's and that even a coke, water and/or snacks were for sale and not complimentry."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "I really like the newer seats on Frontier. They are comfortable and roomy. I imagine at spring cleaning time, the seats are so much easier to clean. Don't know if airlines do a spring cleaning. LOL"
Pros: "Good nonstop flight. Flying out of a smaller airport was great. Not a "frills" flight but got me where I needed to be at a very reasonable price. Will be using this flight to go back and forth often."
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "In spite of weather delay, boarding, crew and flight were good"
Pros: "Flight was canceled and I was not notified. Flight sat on tarmac, unloaded and then canceled"
Pros: "My 15 year old hasn't even boated her flight as it is delayed until 2:33 am. She was to leave PHX at 7 something this evening. Disappointed with Frontier-will not use this airline again nor recommend to family, friends nor clients."
Cons: "The line to checkin for flight was very long (not enough employees). We were told to go to Gate 20, then told to go to another gate along with two other flights. Waited for hours with no information as to what the problem was or when the flight would leave (same for other two fights). There were no Frontier employees in the terminal to be found to ask. It was all very unorganized! Finally one employee made an anouncement that we had no flight crew. Again waited in line for hour and half to talk to the one employee working the desk. Then waited almost two hours for bag at baggage claim. Still did not get luggage. Had to pay to stay in hotel and book flight on United the next day. When I tried to ask a Frontier employ the next morning where I should go to find luggage he was extremely rude and said I had to wait in line with a bunch of other people trying to check in and others that were on a flight that was just cancelled. There is not baggage offfice like other airlines have - they are too cheap!!. Their fairs are cheep but they nickle and dime you to death with baggage fees and seating feas, seats are cramped and uncomfortable, employees (the few they have) are rude. I think the airline is extremely cheap, unorganized and pathetic. By the way, i filed a claim on my luggage on line as directed by the recording you get when you call (because there is no one to talk to) and now received an email that I need to file claim with the baggage office at the airport. What baggage office??????"
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "The woman at the check in counter was nice"
Cons: "All of it. Horrible seats that are so piled on top of each other that I felt like cattle; nickel and dining us every chance you had; poor communication via email and text that the flights are delayed; HORRIBLE customer service online and via phone (I'd rather talk to Comcast than Frontier); no wifi or entertainment on the flight, which for a 2.5 HR flights is rediculous. One of the worst flight experience ever."
Cons: "The return flight was delayed and there was no one there to let us know. We had to go online to figure it out."
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "The landing was superb!"
Cons: "The flight attendants were not friendly and seemed disorganized and not well trained.. you had to pay for everything making the flight more expensive than other airlines. The plane rattled and seemed old. Never will I choose this airline again."
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Pros: "Having less carry on luggage made loading a lot faster and easier to get on"
Cons: "Very little information about the mechanical,issues and length of the delay"
Pros: "Absolutely nothing"
Cons: "Wanted an AM flight...got to the airport to check in 6:30 am to find out I had booked a 8:05 PM flight....so we had to book a fly another airline."
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Cons: "Everything. Flight delayed 5 hours. Didn't receive a notice about it until I was already at the airport. Waited around forever than got onto the plane it was dirty, the tray wasn't even big enough to put anything on, very cramped and the staff acted like it was there first time working one. I will never fly with them again and I would suggest everyone else to do the same."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Cons: "At no time was I ever advised I would be charged for carry on luggage."
Pros: "Crew moved me because I have a service animal. Then offered the guy they moved compensation for moving him. But not me. Huh."
Cons: "Anything. Everything. Spirit sucks."
Cons: "They could have communicated 100 times better after the flight was turned around in-flight and they held us captive at the gate for three hours and then delayed the flight for twelve hours."
Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."
Pros: "Good customer service"
Cons: "The seats are a little tight."
Cons: "We arrived at the airport 2 hours before flight time, got ready to check our bag only to be told our flight to Phoenix had been cancelled and there was no replacement flight available until Friday - this was on Monday. No assistance to get us on another airline, just no customer service. We found another flight which cost double our fare and waited 12 hours in the airport— they didn’t even offer to buy us breakfast."
Cons: "Plane was super late and hardly had any food for sale. Also bumpy."
Pros: "The flight crew was very friendly. The plane looked like new and was clean."
Cons: "The seating was a bit cramped, the little kids behind me were kicking the seat the whole trip, and all snacks and beverages were purchase only."
Pros: "Boarded the aircraft quickly and left on time."
Cons: "Airplane reeked of vomit and vinegar. Seats were dirty and you have to pay for water."
Pros: "Absolutely nothing"
Cons: "From the moment I checked in the limit for bags was 40 I s not 50 I s. The bag price to check one normal was 50$ plus 30$ if it was under 50 not 40. The customer service could not have been more rude the flight was delayed 6 hours for “crew “ reasons. We were given only $7 to use and. Or bing eas openfor food. Awful experience never want to fly again."
Pros: "friendly and fast"
Cons: "charged for luagge and snacks"
Pros: "Everything with both flights to and from AZ were smooth with a friendly and helpful staff."
Pros: "The crew inflight was kind and attentive."
Cons: "The carry on rules were confusing. I stuffed everything into a small bag which made my trip extremely uncomfortable as I had a lay over in another airport. Upon arriving to the airport I saw people with backpacks which passed as personal bags, thus not having to pay the carry on fee. I wish I'd known that. I will never fly spirit airlines again."
Pros: "Sheap fair plenty of leg space"
Cons: "Seats not too comfortable but for a short flight it's ok"
Pros: "Hard to name"
Cons: "almost everything. Very uncomfortable seats! Especially, was shocked by not giving me even water during long flight unless I pay money"
Cons: "I was sick all morning. Got there at 1130 for a 1208 flight. No sympathy. Has to spend money for another one way ticket."
Cons: "That the prices are quoted slightly below market rate is a bait and switch tactic. There was zero baggage allowance for an international flight (never heard of this) and even carry one is charged at $55 to $65! If you pay online it is $10 less but at the cost of surrendering a lot of your personal information to be spammed ad infinitum. I paid my $55 at the airport because I wa forced to, but to my surprise I wa charged 3 times for a total cost of $165!!! All of the flights were delayed! The chairs don't recline - I gusess that too requires extra fee. You are better up paying $50 or $100 extra for a better experience, comfort, respect by any of the major carriers."
Pros: "Seat was comfortable"
Cons: "It cost more for a carry on bag than a checked bag."
Pros: "The passengers around us were friendly."
Cons: "There wasn't enough leg room. Every time we turned around we were charged extra. Our just under $400.00 dollar flights ended up costing us just under $700.00 by the time we were done compared a different airline we were going to take. Someone suggested to take Spirit because they were less. The other airline flight would have cost us a little over $500.00 total. that is a huge difference and we would have had bigger seats and leg room and NO charge for water. All the people around us were complaining about all the charges even saying we will probably get charged to get off the plane."
Pros: "The flight time was shorter than usual. (It is usually a 4 hour flight, actual flight time was 3.5 hours)."
Cons: "There was no leg room even if you are sitting all the way back in the seat, the seats don't recline, they charged for water, the aisles are so small that if you have any body part the tiniest bit out the crew will hit it hard without warning with their food cart, the plane was not particularly clean, and the flight from Chicago to Phoenix was still expensive ($300), and charged $30 for a carry on bag."
Cons: "it was late as always"
Cons: "It is impossible to pay for bags at booking at the lower rate. Couldn't get on line payments to work. But they kept trying to get money- for seats, for better boarding, for insurance- it never ended!!! Had to call. They wanted to charge me $100 for 2 bags since they helped me. Supervisor did nothing. Told me I should have booked directly with Spirit to pay for bags at lowest rate. So why do they offer themselves to search engines like Kayak? It all amounts to hidden costs and terrible service. Flight was delayed understandably because of weather in Denver. BUT, since the only way to make our connection was not to get our luggage, they refused to get our luggage on another flight on our connecting airline. Said we'd have to figure it out with Fed Ex. No solutions or help offered. I will never fly Spirit again."
Cons: "No room no service horrible everything"
Pros: "Delayed twice, yet still no email informing us of the change."
Pros: "Friendly, great service."
Cons: "the total experience was awful. Uncomfortable seats."
Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."
Pros: "Everything went smooth."
Cons: "All the fees were too high and didn't like that they go up if you don't do it right away. I paid for a carry on and then had to check it and it cost me $5.00 more for a lot smaller bag what a joke! Large suitcase $50 little carry on $60 way to high!!!!!"
Cons: "My flight was booked for the wrong day. I only had one day selected on Kayak.com so I never thought to call in and verify time and date. I was signed up for text notifications but I never received anything."
Cons: "They were late every time They lost and damaged my baggage, found some of it, but won't pay for anything missing or damaged. I paid for extra leg room but didn't get it won't fly them for free, ever again!!!"
Pros: "I liked that the lady working at the gate had empathy for me and understanding why I'd be upset for not knowing that I would be charged $55 at the gate to carry on a bag. She was nice and just doing her job despite having a large unexpected fee."
Cons: "Not being aware that I would be charged $55 to carry on a bag. That was totally unexpected. And according to the person working the gate, if I had known they charged for carry on bags, I could've paid at the time of the ticket purchase and paid only $22."
Cons: "HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!!"
Pros: "Early arrival. Cheap."
Cons: "No customer service to speak of"
Pros: "I liked the flight attendants - the flight was delayed by an hour but they were very quick with the turnaround."
Pros: "At the end the stewardess announces over the PDA: About that bumpy landing, it was not the pilot's fault. Heck it was not even my fault. It was the asphalt. Good one!"
Cons: "1. Boarding was late both ways because they were "looking" for an aircraft: translate: poor management. 2. Only one lavatory and they say since it is a short flight, use the facility in the airport! 3. Total lack of transparency in price when booking. All the bells and whistles scream after the fact. I will never use Spirit again."
Pros: "Great rate!"
Cons: "No free soda lol"
Pros: "I loved that it was clean, on time, and the flight crew was nice and very hilarious! Made it very fun!"
Pros: "Everything was good"
Cons: "Fees were exceptionally high for a bag. Flight was delayed due to a computer issue with the newest fleet of planes?? Then due to the delay we had to wait another 30 minutes to get to our gate. What a mistake this was."
Cons: "No WATER!! The least mercy you can show a person is to give him water. If you cant even provide a glass of water without charging, you're not worth serving."
Pros: "The service was very easy to use, loved it."
Pros: "They Called me"
Cons: "They canceled my husbands flight so he missed his daughter birthday."
Cons: "We had a crisis on the flight and the flight crew didn't know how to use the oxygen tank I have no confidence in the airline"
Cons: "My flight and all other flights to Minneapolis were cancelled that day. My only option was to reschedule for the following day. Instead of dealing with that mess, I got a refund and booked a different flight with Delta. The whole experience has put a negative taste in my mouth for Spirit Airlines. Will not fly again!"
Cons: "Everything but especially the flight attendants who spent most of the flight in a very loud conversation in the back"
Cons: "I could live with the extra charge od $55 per bag on the Denver to Phoenix portion of the trip, but they cancelled the flight an hour before leaving Phoenix to Denver. This left 100 people scrambling to find an alternative flight. Rather than wait 1-2 hours while two totally unprepared ticket counter clerks tried to accommodate 100 PO'd travellers, I decided to get one of the few tickets available to Denver leaving that day. It cost me $375. I finally got thru to the Spirit Customer Service desk (somewhere in the Philipines?) where somebody did try to help, although the line was sketchy and the accent indecipherable. I recommend not listing Spirit on your site."
Cons: "Customer service in Phoenix"
Pros: "I arrive home"
Cons: "Extra Charges for everything. Seats do not recline, etc."
Pros: "Crews was very good time on and off managedwell"
Cons: "Seating small"