Pros: "Good flight as always."
Cons: "Baggage at Midway was awful."
Cons: "Could have been on time."
Pros: "Southwest notified us via text that our flight was cancelled but Yvonne at the service counter did everything to get us on an EARLIER flight home. The usual GREAT service that sets Southwest Airlines apart from the rest!"
Pros: "The flight attendants were very courteous and entertaining!"
Pros: "Live Tv and Movies"
Cons: "Southwest flight was delayed over an hour with no explanation. Crew members were rude."
Pros: "Crew was good, seat was just a seat"
Pros: "Fast convenient flight great staff"
Pros: "On time"
Cons: "Terrible snacks"
Pros: "Loved being on time"
Cons: "The pretzels were terrible"
Pros: "Yes the 800 is so mush better"
Pros: "Got our complimentary drinks and snacks"
Cons: "The aircraft was hot and delayed. Not cool at all"
Cons: "Excellent flight! Ten minutes late, but staff got all of us on fast. When got to San Jose Airport, a team of sixty girls were ahead of us, and Issa helped us use the kiosk! Very helpful as I had just had a bad fall"
Pros: "Holding the flight to get on and allowing my bags to make the connection."
Cons: "The TSA check at the gate was very unnerving. Not fun to run through the airport to make my connecting flight."
Pros: "Everything was timely"
Cons: "Crew needs training on working with deaf passengers"
Pros: "Crew was funny"
Cons: "The flight was 3 HOURS LATE. No compensation, not even a drink"
Pros: "I was traveling with my son and they allowed me to board, family boarding."
Cons: "There was absolutely no entertainment on board and was not able to plug into the Wi-Fi either."
Pros: "It was dark!"
Cons: "Crew boarding was atrocious! Something happened that a FA crew was short one so another had to be called it. And it took quite a while for the gate attendant to let us know! One of the not so good Southwest flights we’ve be on!"
Cons: "Perfect flight, plus flight attendant gave me a free glass of wine! J was friendly and cracked up when young passenger said he deserved a free beer. Probably had a SW free beverage ticket! On time! No wait gate in Ontario! Great landing!"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Cons: "Not having a delay."
Pros: "The crew was awesome!"
Cons: "More pretzels."
Pros: "The crew was funny. Does that count as entertainment?"
Pros: "Crew was very helpful. The seats were tight however. No room."
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Cons: "on time"
Pros: "Ease of boarding. Smooth flight"
Cons: "Leg room"
Pros: "All the standard goodness on this flight, with an extra helping of friendly attendant."
Cons: "WiFi was down."
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "We always like Southwest."
Cons: "We should not have grabbed the first two seats we found (2nd row, with an elderly lady in the aisle seat) because she was a wheelchair passenger and did not want to disembark until everyone was off the plane. We'll know better next time. Other than that - no problems whatsoever."
Cons: "3 hr delay Horrible"
Pros: "Everyone was kind and courteous"
Cons: "Our flight from Dallas to OKC was cancelled but they wouldn't pay for a rental car"
Pros: "I liked that the flight was initially delayed but still departed no more than 15min late."
Cons: "I didn't like that every time I fly to Burbank they never serve drinks or snacks. I have yet to fly to Burbank specifically and get something served."
Pros: "It was a great trip. The flight attendant was beautiful and very kind."
Pros: "Fast boarding and early arrival. Great service from flight attendants."
Pros: "non stop. Friendly crew."
Pros: "From the beginning when I got out to load my packages up they were so nice they label them all and my car seat for the baby and everybody was just so nice and I get on the flight and everybody was so attentive sat down was very comfortable with the baby everything was clean get off there's all my packages just as nice as they sent them the car seat I was very concerned and thank you"
Pros: "The Southwest crew always seems to be having a good time. Today, they were exceptionally happily as they gave out solar eclipse themed snack packs. I had the chance to fly other airlines recently because Southwest does not fly to the location where I was going, which was a jolting reminder of how much less pleasant other airlines are. Clearly, your company is doing something right."
Cons: "Everything was great."
Cons: "One of the flight attendants was incredibly rude. A real turn off and not something I'm used to with Southwest fights!"
Pros: "Freindly attendants, drinks and snacks clean plane, comfortable seats"
Cons: "Not a fan of open seating with groups, but B group got seats together. I know it's not changing ever but it is the line trade off. Center seats always go last. Always awkward."
Pros: "I had one of the smoothest flights I have ever been on thank you southwest flight 4112!!!"
Cons: "Older model plane"
Pros: "New plane. Comfy seats amd cool lighting"
Cons: "Flight was delayed around 2 hrs"
Pros: "Pleasant crew and baggage check agent"
Cons: "The ever changing 'delay' times"
Pros: "Flight was going to be delayed significantly - first by an hour, then eventually almost 4 hours, because the plane coming from Philadelphia was unable to take off. Luckily Southwest got a different plane to take over our route, and we left (more or less) on time. It's nice for once to report an airline completely fixing a delay instead of making the passengers deal with it."
Pros: "Seat was great. Nice they kept the Virgin size seating"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Friendly employees. Excellent pilots who nailed the landing. Seats better than other airlines (Airbus)"
Pros: "Great crew, 2 drink services"
Pros: "Phone charging outlets, but this is now quite common with international flights."
Cons: "Hospitality: Flight attendant crew lacking hospitality and services to guests. It was a 2 pm flight and they all seemed either burnt or unhappy. The services was a bare minimum. Unfortunately, we have seen far better services with other international airlines."
Pros: "Crew was super friendly and accommodating."
Cons: "Everything was perfectly fine!"
Pros: "The seats are comfortable"
Pros: "Crew was great!"
Cons: "Seats not very comfortable. Online wifi/entertainment on personal devices is glitchy."
Pros: "Spacious seats"
Cons: "Ontime departure"
Cons: "Hour early with tail winds - all fabulous"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Bags were waiting at baggage claim"
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "Attendants were pleasant as was the actual flight"
Cons: "They were missing pilots for the flight so we were delayed for an hour"
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Pros: "Service and time to reach destination."
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Pros: "Very smooth ride, pilots and crew did an excellent job."
Cons: "Plane (Q400) was hot. Felt like I was sweating the entire flight."
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "Friendly employees"
Cons: "The air vent above my seat did not work"
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "Upgrade to first"
Cons: "Plane was late"
Cons: "Old airplane, ripped seat backs,"
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Pros: "The crew was happy and helpful! They were cheerful so that always helps when you're flying!"
Cons: "No gluten free snack so I only got a drink."
Cons: "Our flight was delayed by 7 hours."
Pros: "Smooth flight, no disturbances."
Cons: "Late arrival"
Pros: "The check-in counter staff person in Phoenix was very helpful with luggage issues. The crew members on board were friendly and efficient."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Pros: "Was given two center seats when asked for other sets they moved us up to front so we had more room plus got off faster"
Pros: "Punctuality and kindness off employees."
Cons: "had difficulty finding how to input known-traveller number; missed out on the TSA PreCheck line... but the airport wasn't very busy so..."
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Pros: "The whole boarding and flight process is well-organized and the crew was excellent."
Cons: "The Wi-Fi was extraordinarily slow. Slower than other flights I have been on. Just seemed old."
Pros: "Traded seats with a mother and her son from an aisle to a center seat. Staff gave me a free beer instead of dragging me or then off the plane. Cheers to great customer service!"
Pros: "Great on board service. Friendly staff and good entertainment accommodations."
Cons: "The boarding of the plane was not well organized and although they were boarding from the front and back, it was still crowded and people were trying to pass one another with lugggage in the aisles."
Pros: "UPBEAT flight attendants, helpful, courteous. Front check in staff was great. But they were unable to fix my wife's problem."
Cons: "Seating poor, leg room, hip room etc. Person in seat in front of me leaned there seat back 2-3 inches. There wasn't enough room to read my book. Everything else was satisfactory."
Pros: "all was great"
Pros: "It was well worth it to wait for another flight. I believe this was a newer plane, it was exceptionally more comfortable."
Cons: "Cannot complain about anything on this flight."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Cons: "Purchased food on board. Dry and unappealing."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The crew was excellent."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Pros: "good job over all"
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Good flight."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "It’s was the best flight in my life"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Cons: "Seat, did not get upgraded"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Cons: "I was surrounded by a basketball team. They all have terrible breath. I know that because they kept talking to each other and I was in the middle (literally) of it all. Thanks Delta airlines!"
Cons: "No more plastic cups in first class - and offer packaged nuts."
Cons: "extremely racist crew made flight uncomfortable for everyone."
Pros: "The flight was on time and the plane was clean and new."
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Cons: "Lots of turbulence, but well-handled by the pilot. All lights in cabin were left on from takeoff to cruising, which made two infants cry that entire hour."
Cons: "Food options that arent flour carbs or flour carbs."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "I got there in one piece."
Cons: "More legroom"
Pros: "Kind crew, smooth flight"
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Cons: "The 2 hour delay."
Pros: "Flight, Plane, and Customer Service was incredible. There was a woman at Phoenix Sky Harbor, Michelle, who saved my bacon in a crazy change of flights. THANK YOU MICHELLE!!!"
Cons: "American Airlines texted me at 6 AM saying that my 10 AM flight was cancelled and I had been rebooked for a flight that DEPARTED at 7:35 AM. I was and am livid. Thank goodness everyone at the airport did an incredible job and I made the flight, but what a terrible way to start the trip to Tahiti. I will be using American as a last and final option from now on. Changing flights last minute like that, especially when making an international connection, is hateful. Never again."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Staff was fantastic"
Cons: "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."
Pros: "Excellent and original Japanese foods"
Cons: "Delayed flight, multiple gate changes"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "Full flight, crew worked timely"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "The flight was good crew members was nice and professional."
Pros: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Cons: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "On the last leg from Abu Dhabi to A'bad, upon boarding the plane, my wife requested the stuardess that she could not order the Vege food online for some strange reasons and that if they can provide it to her, she bluntly refused and said if it wasn't ordered earlier she won't get it. She could have easily said that she will see what can be done. No need to be that rude for a reputable airline staff."
Cons: "Waited an hour in the plane after we landed at lax to get off the plane."
Pros: "My flight was great! Pilot did an amazing smooth landing"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Delays and no communication on transfer options"
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Cons: "Long flight for a short distance. Slow getting people on and off. Delayed on arrival getting to gate and then delays getting people off. Baggage took a long time."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "The crew and boarding"
Cons: "That the WiFi wasn't free"
Pros: "I love hoe comfortable the seats are! And the staff was very friendly and helping!"
Cons: "I didnt have a problem with anything. I enjoyed my flight and will be flying again with this airline!"
Pros: "comfortable seating"
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "Old plane, smelly and dirty, spent twenty minutes on each Tarmac waiting. We felt like a bunch of losers."
Cons: "No entertainment on the flight at all."
Pros: "I'm grateful for Kayak's policy of fully refunding tickets purchased and not used within 24 hours. Were it not for Kayak, I'd be out my money for a flight I couldn't take."
Cons: "I purchased this ticket to attend my cousin's funeral. Sadly, the flight was delayed so far beyond its original departure that I missed his funeral and could not take the flight."
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "I requested and picked a window seat but unfortunately. Got isle seat. I requested a Muslim meal and I got pork in my choices."
Cons: "Honer the requests ."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Cons: "The flight was delayed."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "The crew were great, but"
Cons: "the airline had to hold the connecting flight because of gate assignments"
Pros: "Attendents were very nice."
Pros: "GOOD JOB BY FLIGHT ATTENDANTS;FRIENDLY AND EFFICIENT! I AM A RETIRED AIRLINE PILOT"
Pros: "Crew was trying to do their best and make the poor experience as good as posible woth positive energy"
Cons: "Flight was delayed for 2 hours after we boarded the plains and heading to the runway to take off. We had to return back to gate, sit in our seats for 45 minutes. Then we were told we need to get off plain, and board a new plain at gate 72. There was a miss communication and we had to go to gate 82 instead.... just a horrible experience."
Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."
Pros: "Boarding went quickly."
Cons: "Landing early, then sitting on the plane for an hour and a half, which made me miss my connection for the second time in my last two united flights. Being given no assistance in how you rectify my situation and having to figure it out myself, then boarding the next flight late. Recieving no compensation for the inconveniences United caused me on both of the last two flights I've taken with them."
Pros: "The crew was super friendly and helpful, I got the window seat and I love that, on and off the plane in record time."
Cons: "Absolutely nothing"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."
Cons: "My flight got delayed so much that I ended up cancelling my trip."
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The employees were kind, considerate and professional."
Cons: "I don't have any complaints at this time"
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "The crew was very nice and good."
Pros: "Everything from boarding to landing was great."
Cons: "Missed connection in sfo. Had to stay overnight in sfo."
Pros: "The actual flight itself was fine."
Cons: "The flight was delayed. I was told it was due to "weather issues", and that i'd more than likely miss my flight, and that there was nothing they could do about it. I ask the guy to print me some sort of itinerary to show my work, and it shows "mechanicall issues", not weather. Confirmed this with their website. I was told I'd probably be arriving in Seattle around 1-1:30AM. By pure chance, my flight from San Fran to Seattle was ALSO delayed (due to a late incoming flight), so I was able to board my original connecting flight. However, this still put me in a bad situation. I use public transportation, which wont be running by the time I arrive. LooKS like I'll be forking out $50+ for an Uber or Lyft home. Thanks, United. I only ever get delays when I fly United."
Pros: "Crew was great, friendly and professional. Landed early which is always a plus."
Cons: "Just wish they'd give you the can, seems cheap, though the snacks are decent."
Cons: "The flight was delayed for 30 minutes because they couldn't find the flight attendant. The seats were extremely close to each other. And I'm not a very tall and my knees were touching the front of the dead."
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Cons: "I had to cancel the flight I didn't make it"
Pros: "This was a connecting flight from phx. Delayed in phx and sfo. Boarding was also slow. Employees tired and crabby."
Cons: "My first leg of flight was delayed two hours and my connecting flight was cancelled. Waiting in line for 3 hours with almost 100 people with NO intervention. This is a joke!"
Pros: "They were helpful about getting me on another flight, however it didn't leave until the next day."
Cons: "My flight was cancelled, they wouldn't route me through another airport, nor would they offer me any compensation for the inconvenience and expense of having to be stranded another night.This is why I normally fly Alaska, instead of United. United needs to step up their customer service. I wasn't even given a seat. They said I had to actually go to the airport in order to get a seat. They could've upgraded me, or put me on a direct flight, but no, they didn't."
Pros: "The stewardess at the back on the plane was very friendly."
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pros: "Flight crew keep kind and courteous."
Cons: "Did get to my father's memorial service on time"
Pros: "Flight was quite delayed due to WX. But the crew kept us in the loop and negotiated a better slot with the tower."
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Cons: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Cons: "I have alloted enough time for my next flight. Your airline crew in PhX did not extend any help in my problem even i asked them very polity in two instances. For me not to miss my flight i left my baggaes in the conveyor and I have to disturbed my friends in sfo to get my bags. I want to be conunmpensated with your poor service. Im expecting your respond"
Pros: "Nice crew."
Cons: "Constant ads on the tv"
Cons: "The flight attendant who read aloud the instructions read them terribly"
Cons: "i was a bit stressed given I had a connection and my flight out of Phoenix was about 45 mins delayed. I made the next flight by 15 mins"
Pros: "The only positive was that the seat next to me was empty so I had a little more room."
Cons: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."
Cons: "Called the airlines to cancel only my flight there to SFO but the full reservation was canceled which made me but a new reservation to come back to PHX. Very poorly handled."
Pros: "The flight was uneventful and we landed early. Although there were no entertainment options on the plane besides wifi, I just watched my own shows on the smartphone. The snack that we got was actually not bad."
Cons: "Seat is still a bit small, even with their updated seats that moved the seat pockets to the top. Cushion is hard and became uncomfortable after an hour o so."
Cons: "Delayed 3x for "air traffic control problems" such bullshit. Be honest. Missed a multi million dollar business dinner . Unreal. You'd be surprised how "my flight was delayed" doesn't play in the real world and I don't know why we put up with it from United."