My boarding passes were pulled from my Apple wallet and my 3 family members who were all sitting together in the same row all got put middle seats and were one of the last to board and barely were able to get our bags in the luggage bins.
I paid for the WiFi and it didn’t work during the whole flight
I paid for wifi and it never worked... it was miserable. I couldn't access my shared files to work on the plane, it didn't work on my phone. I paid for nothing but frustration and continual refreshing, hoping it would work
The flight was excellent and very friendly and helpful staff. Will travel again and recommend to friends. Thank you
They canceled my flight with only a couple hours before checking in at the airport and offered no alternatives to get home.
Poor, the last leg of our trip was cancelled and we didn't know about it until we arrived at the airport. Another flight on the same airline was not available until three days later which would have ruined our vacation. Luckily we were able to get re-blooked on another airline after spending hours at the airport.
Food and entertainment not applicable - standard drinks and cinnamon cookies; crew did not do a song and dance for us so no entertainment. I like the slightly better leg room than American Airlines - at least it felt that way. Flight crew and atmosphere seemed more welcoming than American, too.
I was traveling with my parents to San Francisco. One of front counter employees saw my parents are senior, he let us boarding first which was so thoughtful.
They overbooked the flight. I checked in the day before. Got to the gate and they wouldn’t let me on. No seat.
So fantastic! Everyone was pleasant. The snacks were good. I will definitely be taking Alaska airlines again.
Mediocre. Boarding is now unpleasant. The employees, once friendly and nice, are now regularly speaking sternly to passengers, badgering them to do things right so they can take off on time and gate check bags because they don't have enough overhead bin space. The pretzel snack was crushed flat and broken into even smaller pieces, which happens frequently lately. Drink service was suspended before they reached my row.
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
The open seating makes passengers boarding ahead of you think they also have the right to the empty middle seat. Trumper next to me refused to move her laptop bag from my leg area. I did not make a fuss since it was a short flight.
Three delays that got us home hours later than expected.
The cabin was very cold with the air conditioning on at a very high level. I used my phone app that displays room temperature and it registered 67 degrees.
The flight itself was good. Delays were the problem. Original flight was scheduled for 8:10 pm. Got notifications all day -- actual time is 8:40; then 8:25; then 8:35; then 8:45. Then once I get through security, it's actually 9:35.
Multiple delays, poor communication of information and a 4 hour delay with multiple gate changes ...
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
Took a little longer than normal, but the process is clear and easy to understand.
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
Amazing I love American. I’ll never fly anyone else if I can help it.
Loved the crew . Absolutely no complaints. Except for luggage lost
We are too tired and frustrated to comment politely at this point
Bigger seats. Board back to front! Disembark front to back!
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
They attended to my needs as I couldn't walk and they provided a wheelchair for me.q
Only my carry that was taken and found it in my final destination
Short flight. Too many announcements (occupied half the flight duration!!!!!)
Don’t fly American. Do anything you can to avoid it
The staff at the check in counter was so rude. Made you feel Incompetent
Our flight was canceled. I will never use Kayak nor Frontier for travel again. The entire experience was a headache.
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
Everything went as planned. Crew was great. Seats were still not that comfortable.
Stop changing gates at sfo. When you are elderly going back for it’s not fun.
The boarding time. I was in Section 1 the lady in charge just let people in section 3 without see us. Make a line , I have to step out and ask her. We were in the line and she just take my ticket and that’s it, so if I don’t ask her she could leave us at the end! We paid more for that privilege and. She doesn’t care….
See my previous comment which is mostly about our flight from Phoenix to SFO
The check in at the airport was awful. Told I need to pay for a bag. The item was taken at screening. I went back to get my $ back and they gave me a coupon with a QR code that doesn’t work. Worst costumer service ever!!!!!
I had to cancel within 1hour of the reservation an they put you through hell to . no live customer service desk. I'm handy caped and they make it almost impossible to cancel. They are steeling my money. You should not have that airline on your site. Contact me and I will give you all info. Of what the are doing to me just notable treatment they are set up like that to take people
Frontier is a no-frills airlines were the focus is low cost. You get basic service so don't set your expectations high. Watch out thought because this airline, like a few others, will try to nickel and dime you.
