Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Cons: "Flight was late leaving Boston!"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "On-time departure. On-time arrival at my destination. The crew was very courteous! Great job all around."
Pros: "Crew was amazing and friendly. Brandon and especially Andie went above and beyond to make us comfortable and took excellent care of us!"
Cons: "Nothing it was a perfect flight!"
Pros: "That the crew put safety first!!!!!!!"
Cons: "That we were delayed, when I had already taken a Red-Eye from Vegas. Delayed due to computer. Then boarded, then delayed again as they found another safety issue and had to power down the aircraft to reset, which DID fix the issue."
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Everything. Perfect service"
Pros: "Crew amazing, seats comfortable, lots of leg room"
Cons: "Flight delayed"
Pros: "The crew was great"
Cons: "Less angry customers"
Cons: "got to airport and had to pay additional 100.00 because of unaccompanied minor. would have liked to know that at booking. not at airport."
Pros: "Free WiFi"
Cons: "TV screens were small and not great quality. I'm sure they could be made better even if they're built into the seat."
Pros: "Why offer a service you do not intend to provide? I heard good things about this airline and that is why I chose to put my mother who was extremely anxious on your airline. TWA was rude and discourteous. Then she helped herself after getting on the plane in seattle. She had heart surgery 2 weeks prior to this flight and I asked for assistance to make her feel secure and safe. Instead she felt harassed, extremely anxious and determined not to travel by air again. Thanks to this treatment I do not know when I will get to see my mother again. I suggest you inform your people that just because someone looks calm and healthy that does not mean they are either. She also lost her credit card/ wallet because she felt rushed after being searched. Extremely unhappy and disappointed. Lynn Rascoe"
Cons: "Not receiving the requested assist.. non medical..."
Pros: "Delayed 1 1/2 hours."
Cons: "All that waiting. Getting home much later than expected."
Pros: "I liked the crew and how upbeat they were. It was very easy boarding process."
Cons: "I honestly can’t think of anything that I did not like about this flight."
Pros: "TSA Pre"
Cons: "Not enough overhead space."
Pros: "Smooth flight and smooth landing"
Cons: "Flight was 7 hrs delayed!!!"
Pros: "On time, friendly crew"
Pros: "found a new plane and rerouted fairly smoothly"
Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."
Pros: "Because the flight was only about 2/3 full, I was able to move to an empty window seat with an empty aisle seat next to it. Nice to be able to stretch my long legs out. Nice! Snacks were great too!!"
Cons: "The only thing I didn't like, was actually making it on to the flight. When I got to NYC, I was able to quickly pick up my bags and get through customs, and over to the next terminal (5) where Jet Blue is located. However, the check in terminals were NOT working and I had to stand in a huge line to recheck my bag and get my boarding pass. I would definitely missed my flight, but I managed (by calling out) to one of the Jet Blue ticket agents at the counter...she actually came to me, I told her my situations, and she let me come to the front of the line. I got my boarding pass, RAN to the gate, and just made my flight in the nick of time. Stressful! But, I was so glad for that kind Jet Blue woman who helped me out. I had been traveling nearly 24 hours and couldn't bear the thought of sitting in JFK for at least another 8 hours before the next available flight."
Pros: "Comfort, free wifi and snacks"
Cons: "Flight was delayed, upon boarding was informed I may have to check my small carry on bag but fortunately was able to allow others to board and then make room for it overhead"
Cons: "It was the worse flight of my life. There were a big gap of delay. I lost my pick up cab in New York. I was very tired due to the long delay."
Pros: "Very responsive crew who kept us well informed of conditions during our delay. They worked really hard to keep everyone informed and did everything in their power to get people where they needed to go."
Cons: "The long delay."
Cons: "Low score for Boarding due to being 40 min late to destination. Food had no healthy choices Entertainment was not working."
Pros: "Flight staff was friendly"
Cons: "Delayed without notification from airlines through the wait as to reason nor how long it would be."
Pros: "We left late from Boston in a snow storm and arrived in Charlotte within 18 minutes of original schedule. JB adjusted to the weather in Boston, brought in a new crew from Detroit, and worked to get the flight out. Well done!"
Pros: "Prompt arrivals. Fresh coffe and snack"
Pros: "We got out of Boston safely and with minimal delays. Flight crew was calm under the less-than-ideal circumstances"
Pros: "Comfortable seats, first time I have enough room and I’m not squeezed like sardines. The entertainment options was really nice addition. The stuff were wonderful so welcoming and nice. The boarding process was efficient and fast. I wish you will do flights to Israel I’ll be the first one to try!!! Amazing amazing amazing!!!! Thank you so much for a wonderful flight"
Pros: "Staff was lovely. Seats were very comfortable."
Cons: "I hated that little tv in front of me. It was so distracting and there was no way to turn it off."
Pros: "Nothing to like, noncivilized airline and delivery company. On this trip, before I got back I used 5 differen airlines, and this Jetblue needs to learn a lot from them, and the first thing is to learn how to be civilized, because they are not...."
Cons: "I got to CLT but my baggage delayed, and when they delivered, they been delivered after midnight without contacting me, and had been thrown out on the grass when it's -5 degrees, the next morning I found the baggage wet and missing some stuff that I brought with me as a gift. The customer service of Jetblue are rude, and the delivery company suppose to deliver animals and not baggage, because they are not civilized."
Cons: "Delay delay delay"
Cons: "Prefer blue chips instead of cheeze its"
Pros: "I love all."
Cons: "I don't think of anything that I dislike."
Pros: "I find Jet Blue to have great prices. The airplanes are clean, staff is friendly and helpful. We take off and land on time and my checked bags are cared for."
Cons: "I didn't realie I was in a seat that didn't incline. I really needed to rest on the flight, only able to take a power nap"
Cons: "That there were no alternatives"
Pros: "Once underway, the flight was as expected"
Cons: "Plane was delayed excessively with no reason why plane was erratically delayed. On flight television also would not turn off"
Pros: "Service, entertainment, good baggage service, seats comfy, efficient boarding."
Cons: "No food."
Cons: "Broken headphone plug on plane"
Pros: "Friendly. Clean. On time"
Pros: "easy boarding, plenty space, kind and helpful crew"
Cons: "delayed flights both ways, very cold air conditioning (which a flight attendant did adjust after I asked), sound didn't really come through headphones - very scratchy"
Cons: "Boarding area was changed without any notification so I was waiting in the wrong are the entire time till my name was called on intercom."
Pros: "I loved the leg room!!!!! It was wonderful after coming off the AerLingus flight and feeling like a pretzel."
Cons: "We had a short span of time between our flight from Dublin. I worried the whole time I was not going to make it since it said doors close at 2:04 and we landed at 1:55 or something close to that. When I got off the plane the gate agent told me AerLingus does theirs differently - that meant that is when they started boarding. It would have relieved a lot of stress if they had explained that. Also, our luggage didn't make it on the flight. Said it was stuck in customs since it did not have enough time. Understandable, but why didn't someone from JetBlue come out and get us instead of making us wait at the luggage terminal for 30 minutes before we went and checked. Also, they told me on the phone that my luggage would arrive at 7 and it came at 4 - luckily I was home. What would have happened if I was not?"
Pros: "Once the plane arrived, boarding went smoothly and there were no problems with the flight."
Cons: "The flight was delayed multiple times, a total of five hours before taking off at 1:24 AM and landing in Boston at 3 AM. The staff during the delay was very kind and they brought out free snacks and drinks for us while we waited. We were kept informed of the progress of each delay. Finally, JetBlue put $125 worth of credit onto our accounts as compensation. Overall, JetBlue handled it very efficiently given that the flight was delayed so long."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "Nothing. Great flight"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "Stewardess forgot to give me my coffee"
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wider seats."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "Hot tea to warm me up. Friendly flight attendants"
Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."
Cons: "More leg room and more shoulder room."
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Pros: "The crew was very good and the seats were also fine"
Pros: "Delayed but we arrived almost on time"
Cons: "Terrible that United charges for Carry on bags!!! Most airlines don’t do that but this is almost getting like flying in other low cost airlines. The price was not super competitive and on top they give you mediocre Seats, they split your family members just to push you to pay for the upgrades."
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Nice smooth flight. Very attentive crew. Comfortable seats. Flying is when it's nice to be small."
Cons: "Flight delayed because of oil leak in engine. Not offered nuts instead of pretzels."
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
Cons: "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
Pros: "Flight was very smooth - landed early!!"
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "everything was on time and no one got kicked off of the flight!"
Cons: "Video controller was not working properly."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Clean, New airplane, roomy seats. No complaints!"
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "Not very many people on plane so we were able to space out more."
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Pros: "Left on time and landed early"
Pros: "Short, smooth flight Efficient boarding of crowded flight"
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "On time good service very clean"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "On time and flight attendants were really good"
Cons: "Too crowded! Not enough space for comfort!"
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Cons: "Everything else"
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Pros: "Nothing. I didn't take off yet. The flight was cancelled. I got 5 hrs sleep and had to be back at the airport, so I can have the longest day ever, but I guess that doesn't matter, because nobody does anything except shuffle you along"
Pros: "Because my flight was delayed for three hour from Pittsburgh to Chicago and sit there for eight hours until my next flight to Sacramento and I was not happy"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Service is not what it used to be!"
Pros: "I was comfortable and didn't die."
Pros: "Friendly helpful courteous"
Cons: "First, when I got to the booth AFTER checking in, they told me that there isn't any more seats on the flight. The attendant proceeded to tell me "just go to JFK and see what happens" obviously I was furious. United will be lucky if I ever fly on them again"
Pros: "Best pilot I have ever flown with"
Pros: "The speediness of the flight"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Very nice and criendly"
Cons: "For the price this was great"
Pros: "Crew was amazing. Seats were roomy enough. Prices were good (Frontier is a no frills airline)."
Cons: "Flight delayed 2.5 hours. Gate switched without being notified. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. No explanation from the airline as to why the baggage delay, no Frontier office at the airport, and cust service seemed uninterested about it."
Pros: "The ticket ladies were super nice but couldn't book me on another airline and the next flight wasn't until Wednesday"
Cons: "That I couldn't board because I was inside the 45 minute cutoff."
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "It’s cheap! The crew is always really nice."
Cons: "Frontier is what it is. Great prices but you will have to pay if you have more than a personal item which most people have. $30+ for carry on or checked bag. Flights are almost always delayed so don’t have anything immediate you need to do because you may not make it in time. Seats done recline based on where you are sitting and you do pay to pick your seat in advance."
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Pros: "The flight was ok"
Cons: "First of all the check in lady was rude and unprofessional. The company lost y luggage resulting in extra charges When I was looking for assistance mr Prince was extremely rude, rolling the eyes and not providing support, I was lost and seeking for guidance and I had to figure it out by myself"
Cons: "Two hour delay and the flight status website never works"
Pros: "Price was good."
Cons: "Seats were uncomfortable."
Pros: "Flight was delayed scheduled to leave at 7:50pm the flight never left until 12:15am We got nothing, not even a cup of water , or voucher for the inconvenience"
Cons: "I LIKED NOTHING AT ALL TERRIBLE SERVICE WILL NEBER FLY FRONTIER AGAIN"
Pros: "Cheap and we got to Denver on time."
Cons: "I'm a thin woman and this was the smallest tightest seat ever! They tricked me into paying $17 extra for a seat assignment because the website was confusing and I thought I'd get stuck paying $50 if I waited! Seat DID NOT RECLINE. This was a 3.5 hour flight."
Pros: "smooth flight, from takeoff to landing"
Cons: "how small and cramped the seating was"
Pros: "We made better time than expected. Over 3 hour flight, just one walk through with drinks and snacks."
Cons: "Sitting on the tarmac for 20 minutes to deboard."
Pros: "Non-stop flight"
Cons: "Took a really long time to get to the gate after landing. Though not this plane's fault"
Pros: "Price was reasonable."
Cons: "Checked bag price. Tall people should have the priority for aisle seats."
Pros: "Direct flight."
Cons: "Too many extra charges."
Cons: "Terrible seating, small and cramped. I'm an average size guy 5'-10" 165lbs and the seats were awful, no padding, no leg room, don't recline, narrow metal arm rests. I left the plane with a sore back, leg cramps and total discomfort. never flying Frontier again!"
Cons: "They charge for carry on bags. That's $80 extra for the round trip flight. That should be included in the kayak price comparison, don't you think? Also, the only liquid offered on the outbound flight was water. Inbound, nothing at all. Yet the did announce over the loud loud speaker a long advertisement for Frontier offerings for their captive audience. Painful."
Pros: "The cre was very friendly."
Cons: "I was warned in advance abount Frontier's pension for delaying flights, but I took a chance anyway. We were supposed to leave at 7:15 but wound up leaving at 9:30."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Pros: "Rude. Didn't even notify us when they canceled the flight we only found out when we got to the airport after waiting in the ticket line. Didn't bother to reschedule us or put us on another flight"
Cons: "I was not happy with the fact that my carry on cost me 45.00 going to Pa. On my return flight, it again cost me $45.00. First time to be on a flight for four hours and the only complimentary beverage you could get without paying extra for it was water."
Cons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. It got delayed, then delayed again. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. 6:45 comes, 6:45 goes, and no crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. But they don't cancel it! Oh no, not yet. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. No hotel vouchers, no tickets on any other airlines. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. We took the refund, rented a car with the money, and drove overnight to get home instead. Anything was better than being anywhere near Frontier Airlines for another minute. Avoid this toxic waste dump of an airline."
Pros: "The crew was lovely Boarding was quick"
Cons: "Not very comfortable Food options limited"
Pros: "Lack of amenities okay if during the day. Liked the cost without all of the additional fees."
Cons: "Seats not reclining, made it impossible to rest. Will never fly Frontier again for a red eye flight."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "Crew was polite and helpful. Boarding wasn't horrible."
Cons: "Flight arrived early but then was delayed on the runway at the arrival airport due to a gate not being available. Sat in landed plane for 45 min. Seats are uncomfortable for taller people. Lost baggage on way out; the corporate office is polite and helpful but keeps referring me to the local airports where they don't have any information on my claim given to corporate and constantly give me incorrect emails to try and resolve the issue, very poor communication."
Pros: "It was a good flight"
Cons: "Charged for everything. Even seats."
Pros: "I loved it! I had a window seat towards the end of the plane so I was one of the last people to board the plane but it was fine and I don't remember seeing the overhead bins stuffed too much."
Cons: "I had a very short flight from Charlotte to Orlando. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person."
Pros: "Flight crew was friendly."
Cons: "Planes are consistently late. Seats are small with no entertainment options at all and tray tables are useless, but new planes feel safe. Free cups of water, but every single other item is absurdly overpriced (a can of coke = $3)"
Pros: "Cheap, direct flight, nice staff in Pittsburgh"
Cons: "Add on charges, lost my bag, zero leg room"
Pros: "Boarding and seating was alright."
Cons: "A lot of families are riding this airline, due to the sheer expense of flying. So, there are always some young child or baby crying, whining or sniffling."
Cons: "The entirety of my flight. .most unprofessional staff imaginable"
Cons: "I didn't like that I was charged after buying my ticket from Kayak for checking in luggage. I was under the impression that I had paid for the a checked bag with Kayak since it was more expensive than going through frontier's website. Also seats were very uncomfortable and the tray couldn't even hold my drink let alone my laptop. Never flying Frontier again."
Cons: "Canceled. Didn't give us thorough warning. Couldn't get me a flight back home to connect. Customer service was rude and hung up on me twice. Was fired due to no show. Will never use them again!"
Cons: "Comfort and space"
Pros: "Plane was on time. No frills but otherwise good flight."
Cons: "Price shown in search engine is not accurate. When you book the flight you are forced to choose a seat and every single seat on the airplane has an upcharge ($5 minimum but a lot more for the front of the plane). They also charge you to take a carry on ($60 at the gate). It was actually more money to carry a bag on that it was to check a bag. They artificially deflate their prices in search engines so they populate 1st and then up charge you when you get to the airport. The planes are dirty, seats are uncomfortable as the arms are still in your way when they fold up. I've now flown 3 times on frontier and the planes had terrible turbulence on the takeoff and landing. I have nothing good to say about my experience. Take another airline and at least you'll be paying the correct price up front, not weaseled into paying more when you check in for your flight."
Pros: "come on, not much"
Cons: "$30 to check a bag, $40 to bring it on the flight!!!!!!! nope nope nope."
Pros: "The prices are great which is why I fly frontier!"
Cons: "They seats are very uncomfortable so long flights aren't an option with Frontier."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Pros: "I was so turned off by Frontier! The crew was rude to my fellow passengers and their customer service before boarding, during the flight, and after was terrible! Both ways, my flight was delayed and the pilot gave unrealistic timeframes for takeoff (we waited on the plane over an over before take-off both times) it was definitely not worth the price and I would encourage anyone not to book a frontier flight."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seats were new and clean"
Cons: "The plane arrived at 2:30 pm at the international gates, but arrived over a half hour late to our gate (almost 6pm), so boarding was delayed. Then we sat on the plane for an hour waiting for a pilot. And the weather was poor, so we waited another half hour to leave. In total we left 2 hours late. And the flight was only 1 hour and 20 min long. The weather the airline can't help, but the other 2 problems seemed to be poor management by the company."
Pros: "Convenience and easily accessible"
Pros: "Crew was friendly with humor"
Cons: "Seats We’re comfortable but as with most planes cramped"
Cons: "6 hour delay with it changing 6 times."
Pros: "Takeoff on time"
Cons: "Spirit wanting money to choose a seat"
Cons: "There's nothing that can be done when it comes to Spirit. You get what you pay for, and I just slept so I wouldn't feel so miserable."
Cons: "3rd flight in past month that’s delayed"
Cons: "To have flaps to hold the head on the seat"
Cons: "Nothing remotely close to comfort"
Cons: "Seats the most uncomfortable I have ever experienced. They don't recline work no padding on a metal frame."
Pros: "The crew was friendly. The coffee was surprisingly good!"
Cons: "The tray tables are comically small. Made it hard to get any work done on the plane. I felt Spirit was upfront with setting expectations on concessions for the lower costs, but that was kinda silly."
Pros: "Friendly and helpful stewardesses!"
Cons: "Charged for everything!"
Pros: "Boarded flight quickly, flight left on time, flight was very comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Pros: "Quick easy flight. Friendly staff and fast check in."
Cons: "Charges for everything. Couldn't even get a coke in flight."
Pros: "We where kept informed."
Cons: "Flight delayed, wheel missing on luggage bag."
Pros: "The crew"
Cons: "The seats and leg room, not even water is included or sold at a reasonable price. No entertainment"
Pros: "It went really well and arrived early!"
Cons: "No complaints"
Pros: "The Crew"
Cons: "Everything but the crew"
Cons: "Need shorter lay overs. The plane was very dirty. And interior is in need of repairs"
Cons: "Flight originally 2 hours delayed. Turned into a 3 hour delay. Crew members were rude and food items were too expensive."
Cons: "Seats terrible. Water should be complimentary!"
Pros: "I got to my destination."
Cons: "8 hour delay, no accommodations, flight attendants rude, was told I would receive a 100 voucher for next flight and did not receive. Overall, extremely unhappy with spirit airlines."
Pros: "Um, I had a whole row to myself. Flight attendants were very nice, encouraging us to spread out and get comfy. Right on time, arrived early. No Complaints!"
Cons: "Paying for a carry-on."
Pros: "The crew was nice and the boarding was simple"
Cons: "Not very comfortable, $50 for a bag is crazy. No complimentary snacks."
Pros: "That I actually arrived at my destination alive and whole."
Cons: "The Spirit staff at the bag check area was the absolute worst imaginable. Never have I experienced such horrendous customer service. This survey does not allow for an explanation, unfortunately."
Pros: "Our flight attendants were great. They took care of us doting on our daughter and checking in frequently. We had a great time the plane was clean and overall for the price I feel like we received a great deal"
Cons: "Not that we can think of."
Pros: "Quick and easy."
Cons: "All good."
Cons: "Not one single person from Spirit smiled."
Pros: "Speed and efficiency"
Cons: "This was the most awful experience flying I have ever had. From start to finish it was horrible."
Cons: "Snow and full parking lots put me 30 minutes behind my expected arrival time (still before boarding for the flight). Spirit wouldn't let me proceed to boarding. Then they delayed the flight for over an hour, but I was turned away. Very, very disappointing experience. They gave a flight two and a half days later and can't change my return flight. My 5 day vacation just became a weekend trip, when all they had to do was bend their rules a bit because of the weather. I was one of several people they did this to."
Cons: "Seats are too crammed check bag price too high"
Cons: "Delayed flight to try to sell tickets and fill empty seats."
Pros: "Fast flight"
Cons: "Seats are not comfortable, plane was dirty"
Pros: "The price of the flight makes it possible for me to visit my family. Otherwise it would not happen"
Cons: "Plane was over an hour late, flight attendant literally fell over due to roughness, they could tell us nothing and we had no window"
Cons: "Short legroom"
Pros: "Boarding went smoothly, plane wasn’t jam packed, and the crew were all extremely pleasant and did their jobs wonderfully."
Cons: "There was an inordinate amount of screaming from children way too old to be screaming bloody murder on a plane. Even the expensive, upgrade “big front seats” were very thin and I could feel the belonging of the person behind me poking my back."
Pros: "i would have liked the direct flight and the cost, however I never took the flight because Spirit changed the time of the return flight and I had to cancel both flights. I liked the fact that they refunded all of the charges."
Cons: "I didn't like that Spirit unilaterally changed the return flight to 8 in the morning from 4 in the afternoon. I had to cancel and flew United!!"
Pros: "You think you’re getting a really good deal until they lie about the overhead storage being full and force you to pay $60 only for you to find out there is lots of space aboard. This absolutely didn’t leave a good taste in my mouth."
Cons: "My plane landed."
Pros: "Newer plane"
Cons: "No Wi-Fi available free or for purchase Very tight seating, ntm they don't recline at all Lots of hidden baggage charges Ticketing agents need more through training on computers"
Pros: "Not much."
Cons: "Uncomfortable seating. No perks for this not so cut rate flight and once you pay for luggage you save nothing. Fly Southwest, at least you get a free checked bag and freedom to change your reservation if needed."
Pros: "I liked nothing about Spirit Airlines"
Cons: "our luggage never came on our flight. We were traveling for a family relatives wedding. We were only there for 2 days. We were on 3 days that our luggage would arrive and it never did. We missed one family event due to this and completely missed the ceremony because of the direct result of Spirits lack of responsibility, lack of communication and lack customer service commitment."
Pros: "The flight crew was friendly engaging and dedicated to the passengers experience."
Pros: "Got in early"
Cons: "Really crammed pretty rough flight and landing"
Pros: "Price and crew were great!!!"
Cons: "The seats aren't very comfortable"
Cons: "We didnt fly spirit from Pittsburgh to Los Angeles because our non-stop saturday return flight was cancelled, even though the plane that would have taken us home had already arrived at the airport. We were flexible to reschedule to fly out on sunday, but again that non-stop flight got cancelled. Even though, again, the plane we would have boarded was already at the airport. Then, after being cancelled twice, you were unwilling to schedule us on a flight, whether on spirit or another airline, to get us back by sunday night. Then we chose to get a refund on the flight because it was the only real option we had from your not so apologetic offers that didnt really compensate for the inconvenience. You returned us the cost of the one way flight back, on a ticket we purchased months in advance at a lower price than what was comparable to the return flight we had to purchase that same day. I understand "unforseen" conditions can change things, but it would be nice for a company to compensate its passangers fairly for not being able to follow through on a commitment."
Pros: "Smooth flight and everything else was very good except seats"
Cons: "seats very uncomfortable"
Cons: "31/2 hour delay. Small seat with. Pitch was terrible. NO legroom"
Pros: "Nothing really"
Cons: "Flight was late, felt cramped & hungry"