Pros: "Felt safe withe the cleanest of the plane"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "The crew was great and also the snacks."
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Good movies; nice crew"
Pros: "Great service!"
Pros: "Arrived ahead of time"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Good do to Delta Staff"
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Cons: "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Cons: "Crew was rude. Plane was late. But I'm happy overall. Glad you got me home safe n sound."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "Staff all was good."
Later in the day and I was tired so who knows how it really was but seemed to be fine to me
Pros: "It was a horrible experience"
Cons: "Everything could have been better especially the staff"
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "Easy boarding"
Cons: "Delays on the tarmac made our flight arrive late"
Cons: "lack of communication on flight delay"
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "Smooth flight and crew was very good."
Cons: "Seat comfort"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Everything went as expected. Overall a smooth flight and friendly service."
Cons: "Well, it's never comfortable to try to sleep in economy class, right? But I knew that going in, and that's what I chose."
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Pros: "Flight was on time"
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Cons: "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "short flight so I would not expect any particular issues."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "The flight was boarded well in advance of takeoff, which was a pleasant surprise. The short flight was smooth and uneventful. I enjoyed a free movie, and then we were back on the ground."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Spent over 30 minutes taxiing because another plane was in our plane's gate."
Cons: "Delayed 2 times in CLT then delayed almost an hour in Sacramento because there was not a gate open when we landed"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Pros: "Fairly quick boarding, nice crew."
Cons: "Old airplane with old uncomfortable worn out seats. They showed a movie during flight on overhead screens, could barely see it and the audio was terrible. The food choices were unacceptable for an over 5 hour flight. Only one sandwich choice, pastrami on rye, really how many people like that one! Drink choices were the usual. Overall There would have to be a very compelling reason for me to choose American again."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Cons: "Thanks to having to turn around and return to the US we were 7 hours later than expected. That is a huge chunk of time to be late"
Pros: "I liked the monitors on the seats allowing us to watch some recorded tv shows as well as track our flight. It was also nice to be able to charge my phone while on board."
Cons: "Seating was cramped as it always is. The seating was designed for children to sit side by side not 3 mature adults."
Cons: "This is just a poor airline. They are always late or cancelling flights, their people put on a show of caring, but are just trying to move problems further down the line so they don't have to deal with them. I will avoid flying with American Airlines in the future. They have to be one of the worst."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Cons: "Flight 4 hours late, no explanation."
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "A bit more leg and knee room."
Pros: "Short flight, quick boarding once aircraft arrived"
Cons: "Flight was late"
Cons: "The flight was 40 minutes late getting to our gate despite arriving at Denver airport ahead of schedule"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Pros: "Ample leg room, not just meat"
Cons: "Would like to purchase everything at beginning, keeps surprise out of the cost. Seems like i could not get my sests."
Pros: "No delay, friendly crew"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "flight attendants were outstanding and very nice. Pilot was great as well and even thought we were delayed in Houston for a fuel sensor for 45 mins. He was still able to get us into Pittsburgh at a decent time. Was very happy with this flight."
Cons: "needed more leg room."
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Didnt die"
Cons: "I was supposed to sit with my other flyer and have a seat prepicked"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "Was on time and staff was great. You"
Pros: "on time and very polite.. good flight"
Pros: "The seats were extra comfy & roomy."
Cons: "I was connected to the free inflight wifi but couldn't get any movies to actually load."
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Pros: "The flight attendants were great."
Cons: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Pros: "Got to travel JetBlue for the first time which demonstrated the way an airline should treat its passengers."
Cons: "Never got on the United flight as United's inefficiency AGAIN caused significant delays! Still awaiting the reimbursement (or even communication) I was promised."
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Pros: "Everything went smooth."
Cons: "There were no ticketing agents at the gate adding an hour to the flight."
Cons: "Flight got cancelled after being delayed for over 2 hours for mechanical issues. Gate agent was not overwhelmingly helpful or understanding to people's frustrations during the delay and didn't go out of her way to try to help. Customer Service was helpful and able to rebook and provide overnight hotel accommodations, but it was a very slow process that clearly frustrated some customers even more. Clearly not anyone's fault, but still frustrating and not a great flying experience."
Pros: "Short flight, the express plane had more leg room than the regular plane."
Cons: "VERY DISORGANIZED in Dulles. Flight was delayed because we were waiting for a pilot?? Then one happens to show up? Sounded a little sketchy..."
Pros: "I liked the snacks and I liked how I got to volunteer check my bag"
Cons: "The seating room was extremely uncomfortable"
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Cons: "Flight was delayed three hours due to mechanical problems, sat on aircraft to long before decision was made to change aircraft,multiple changes in gate which lead to long walks across airport. Should get some sort of refund for a lot of frustration and waiting"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "crew was rude, boarding and waiting were horrible"
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "The booking was last minute so I paid a lot for the ticket but it was a good flight. Thanks."
Pros: "Great flight from Washington to GrandRapids! We flew into GRR on a evening where there was a winter storm advisory and had a smooth trip all the way. United had a very good pilot and crew that evening."
Pros: "Smooth with courteous staff"
Cons: "Nothing! Great flight!"
Pros: "Quick boarding"
Cons: "There was over a 3 hour delay"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "The crew was awesome!!! Ashley and crew were wonderful"
Cons: "Need more clarification of carry-on rates; and the customer service people need less "attitude"!"
Cons: "I will never fly Spirit airlines again. I expect major compensation. They completely screwed us over. We got stranded in Florida and it was their fault. We both lost a day of work, had to find childcare for our kids. A complete disaster and I will not let this go."
Pros: "Fast early boarding, fast early arrival at destination, whole row to myself ment I actually got to sleep!"
Cons: "That I had to check in at the air port and have a paper ticket instead of having online access and a pass on my phone."
Pros: "good seat location."
Pros: "Direct flight"
Cons: "As usual the arrival gate was not available upon our arrival."
Pros: "price, crew"
Cons: "Seat needs better padding"
Pros: "Very uncomfortable seats. It was a very bumpy ride"
Cons: "No beverages not even water unless you buy it"
Pros: "The crew was kind and courteous."
Cons: "The seats are horrible. They charge for carry-on bags."
Pros: "Fast boarding"
Cons: "The seats are very uncomfortable."
Pros: "it was a fast check in and the flight was empty"
Cons: "I did not like Spirit airline. I have never flown with them and thought I was getting a discount but every extra thing beside the flight itself was extra money and the seats were uncomfortable. Will not suggest to anyone to use Spirit"
Cons: "Greatly delayed no frills really means no frills"
Cons: "The staff was rude and the seats were uncomfortable."
Pros: "Good timely boarding. Comfortable seats .... first row"
Cons: "Being in the first row. Three male crew members talked and laughed loudly the entire flight. Woke my wife and myself three different times. One totaled his car and another made 20.00 an hour. The other was discussing a woman. I’ve flow over 300 flights never experienced anything like that. Totally unprofessional."
Pros: "On a long haul cross county, I sprung the extra for the front seat upgrade. And I was glad that I did. My connecting flight in a "normal" Spirit seat left my bum hurting and complaining after just 1 hour. The "Big Front" was cushier all around and well worth it for a 4.5 hour trek."
Cons: ""Big Front Seat" means bigger and softer but don't expect to recline."
Pros: "Not much."
Cons: "Flight was cancelled. About 8 flights from spirit arrivung at the same time made for long lines at customs. Flight was cancelled. I'll never fly spirit again. Crew didn't show up for flight."
Pros: "I liked the state of the aircraft, it was clean and somewhat modern. It was more than adequate for the job. The staff were friendly and professional. It is certainly more than what you expect to get for your money."
Cons: "I wish the one carry-on piece of luggage did not cost as much as it does. I had somewhat of a discount as I am enrolled in the nine dollar fare club. However, $25 for one carry-on luggage still too much."
Pros: "I was asleep the entire time... so great flight lol!"
Cons: "Extra seat at the back... flight attendants could’ve asked if any middle seaters wanted to move, but eh it’s not their job so no real issue here."
Cons: "Ford is not free"
Cons: "Showed up, got charged for checked bags (extra $30 if you are over 40 lbs). Was charged for a non personal carry on bag. Legroom was non-existent (worst of any other airline I've flown), and had both my knees hanging out in the aisle and taking over the next seat over. Also wanted to charge $3 for water. Was informed there was no other drinking water available. Overall experience was poor and will not be returning. Do yourself a favor and buy a more expensive ticket; by the time we were said and done, we paid $125 for bags so a decent airline with service would have ended up more cost effective anyways."
Pros: "Boarding went smoothly and people got settled onto the plane quickly. They don't mess around with boarding."
Cons: "I hate that every little thing has a fee, and that if you pay for some upgrades you get things that they'd otherwise charge for. For example, if you pay for a carry-on, you are automatically in the first boarding group (so you don't need to pay $6 for expedited boarding if that's your thing)."
Pros: "Friendly and helpfull staff! Definitely worth it when your just trying from point A to B."
Cons: "No complaints."
Pros: "I like that Spirit gave me a total refund without too much grief..."
Cons: "as I said in rating my trip to Orlando from Pittsburgh, I never took this flight from Orlando to Pittsburgh as Spirit unilaterally changed the return flight from 4 in the afternoon on Monday to 8 in the morning."
Pros: "Everything was uneventful...perfect"
Pros: "Getting on the plane was quick and we took off on time. The plane was clean and the seats were as comfortable as i guess airplane seats can be."
Cons: "I didn’t like the fact that they made me check my bags and then there was so much space on the plane where i could have placed my very small duffle. It was totally a waist of $50 and the attitude i received from the flight attendant wasn’t appreciated."
Cons: "I missed my departure flight and they cancelled my whole trip so I could not EVEN utilize my return flight. I will never give Spirit my business... terrible customer service!"
Pros: "How clean the plane was"
Cons: "How there wasn't wifi, how everything had too be purchased by card, no complementary light snacks like crackers or peanuts."
Cons: "Sears don’t recline. $10 to check in online. Paying $45 to carry a bag on. one person was spilling into my seat and the other was typing her blog for the entire trip so her elbow was hitting my body for 4 hours unless I scrunched into a little ball to avoid her shaking me."
Pros: "Easy to book on line."
Cons: "All the extra money that the airlines wanted to charge. Paying for selecting a seat etc."
Pros: "The ticket agent, gate agent, cabin crew and flight crew were all poliote and professional."
Cons: "The website makes checking in painful like a root canal, taking you here, there, and everywhere and always LOADING SOMETHING AWESOME, when all you want to do is check in and get the boarding pass you already paid for. I finally gave up without success and ended up going to the ticket counter to check in and ended up paying numerous extra fees totaling approx. $69 more than if I could have checked in online. This is my one and only experience with Spirit, I'm done and not doing it again. Too bad, nice people, but I'm not putting up with that ridiculous website again."
Cons: "Lost our bag and delayed two and a half hours"
Pros: "That it wasn’t late"
Cons: "I have no complaints"
Pros: "The Crew did its best to make up for it."
Cons: "It was a 6 hour delay. They tried to make it up by getting a 50 dollar voucher which I was content with. But upon reading the description I come to find out that it expires in November which is it already almost October...."
Pros: "The plane wasn't full"
Cons: "If the plane has been full it would t have been comfortable whatsoever . Seats were thin and narrow. I could t even hold my 3 month old with out her hanging in the aisle and I was bumping shoulders with the passengers next to me. Felt like a kids school bus."
Cons: "4+ hour flight without any entertainment is brutal. At least have some magazines to hand out."
Cons: "My flight was canceled in the morning via email. I callled the airlines and was given different reasons for the cancellations. We were flown out of Myrtle the next day, but the airlines did not cover our hotel cost. All we were given were 2 50 dollar vouchers to be used again on Spirit."
Pros: "Had a row to my self. Comfortable."
Cons: "The cost of checking bags and having to pay for a seat. I thought when you purchased an airline ticket it included a seat. Imagine my surprise when I had to pay for a seat."
Pros: "The cost"
Cons: "Food was all purchase nothing complimentary. The flight well over an hour and a half late due to some sort of electrical malfunction. The least they could have done for the inconvenience of the wait was offer complimentary drink and snack service."
Pros: "First time in my life that I've had a full flight, without a second turbulence. The flight was even thirty minutes faster than initially predicted. Overall, fantastic flight!"
Cons: "Passengers were the issue, not flight, or crew"
Pros: "Ease of check in and boarding were good."
Cons: "Our flight was delayed 2 hours and 20 minutes."
Pros: "New comfortable seats, Great Crew"
Pros: "People very nice lighthearted and very funny"