The service were ok , but the waiting time were too long
Red eye fight went without a hitch
the flight got delayed over and hour and 45 mins causing me to missed my bus on the Knutsford causing me to charter a taxi that causing me to pay triple my expected fare this was a terrible for me
Cons: "God bless America 🇺🇸🙏❤"
Pros: "End stupid JamCOVID19 requirement"
Pros: "Good entertainment"
Cons: "Leg room!"
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "Roomie seats and many included amenities."
Cons: "Wifi was not available during the flight from Boston to Montego Bay"
Cons: "Not taking over 5 hours to get to my destination."
Cons: "Not having a 10 hour delay/sleeping in the airport."
Cons: "Old plane old seats old tv limited movies"
Pros: "The seat wasn’t bad. Not too tight of course I’m only 5 feet tall. Enough leg room for me."
Cons: "I’m not sure if it would improve boarding time, but maybe calling the people at the end of the plane first to starting boarding until the front of the plane gets called last."
Pros: "The gay guys on the crew were very funny and entertaining."
Pros: "The seats in the extra space area were pretty comfortable."
Cons: "Didn’t have enough overhead luggage space. I had to put my luggage 7 rows back and I was sitting in the front of the plane."
Pros: "Peaceful Great crew I just love Jet Blue"
Cons: "Can’t say"
Pros: "It was good"
Cons: "Cheap on the food"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Crew was great, smooth flying."
Cons: "Plane is older and worn down"
Cons: "Our stewardess annouced that the pkane had technical issues with tge mobitors. Apparently the pmane was in use all day on multiple routes. They tried resetting it a few times but it was unsuccessful. The screens froze in the middle of your program and would not recover. We were directed to contact the jeyblue 1-800 number for some type of credit"
Pros: "Entertainment selection"
Cons: "Audio jacks are old and do not hold headphone pin in. Therefore the audio sounds very bad or cannot hear at all."
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Cons: "Flight was delayed 3 hours, and we arrived to our resort extremely late and tired. We did not get a room we wanted, and had to change the next day since our flight delayed us."
Pros: "Comfort sitting was very good"
Cons: "There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple."
Pros: "Staff courteous& cooperative"
Cons: "Purchased headphones only to find seat connection broken."
Pros: "crew polite a little delay but overall flight ok."
Pros: "The staff was very helpful. And made the flight smooth for a first time flyer"
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "On time depar.& flight"
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "I love the fact they allowed Active Duty and RETIRED MILITARY to board immediately after Group A"
Cons: "Absolutely nothing!"
Pros: "No wait time. Except for the flight delay."
Cons: "If my daughter wasn't there to help me with the checking of my bays and boarding pass. I wouldn't know what to do. Remember is not every body can use electronic"
Pros: "Free movies, tv and snacks. Friendly staff. Overall great flight!"
Cons: "On my flight to Orlando the video screen was broken and I had to figure out a temporary fix so I could see the screen."
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Cons: "The tv screen had a loose connection and was flickering like a strobe light. Would have been great if not for that"
Pros: "the smooth landing+++ leg room updates on flight departure/delay. Wi-Fi clean terminal"
Cons: "walking distance to get a cab in new York jfk terminal"
Pros: "Every employee I met was courteous and your kiosk wss ez to navigate."
Cons: "I had no in flight entertainment and warm, more nutritionally dense food options would have helped."
Pros: "Check in and boarding was easy and the staff helpful and pleasant."
Cons: "The entertainment system didn't work. Something more nourishing than chips and cookies would've been nice."
Cons: "Delays, delays, delays. They knew the plane was going to be delayed very far in advance yet they didn't notify us. The board at the airport and online even said it was an on time flight up until the moment it was originally supposed to depart (not board). So they knew ( because they didn't let us board) but never updated their info. A simple email would have saved me from getting up 5 hours early just wait 5 hours in the airport. Fu ck them for that!"
Cons: "Entertainment was out of service."
Cons: "the touch tv screens did not work . they were hard to control and scroll. the controls are located on the worse place(the arm rest) my neighbor kept changing my channels and volume every time they put their arm on the arm rest."
Pros: "Empty flight. Had my own row"
Cons: "They didn’t serve any other drinks except water."
Cons: "Food options Sound for movies is usually a problem"
Pros: "Flight from ny was great"
Cons: "We were delayed over 2 1/2 hrs from Montego Bay. I’m Upset at the fact that we were told it was a 20 minute delay then it became an hour delay on ground then it became another 45 minute delay in traffic then another hour delay in the sky. Disappointed because of this. Communication was horrible! N to think I just signed up for JetBlue credit card"
Cons: "No reason was given for last minute flight cancelation. The same flight showed open reservation for a higher price."
Pros: "The crew was very helpful and nice"
Cons: "Worse chocolate chip cookies"
Pros: "I like the hospitality of the crew members everyone was so warm and friendly and make u feel right at home the pilot let u felt easy telling you everything going to be ok and it will be a quick flight over to orlando hearing that let me felt a bit of ease its a great experience i would recommend anyone flying to consider jetblue"
Cons: "I didn't like the fact that we were delayed so long and for all the passenger that had to check in few hours before flight started to feel hungry because of the delays think it was delayed over 3 hours"
Pros: "The staff were sweet and knowledgeable."
Avoiding of rough air, my ears have yet to pop properly the rude man in the seat in front of me
I don't have any complaints about the flight from Atlanta to New York except for being stuck on the tarmac at JFK for what seemed like an hour because of lack of personnel to taxi us to the gate. The plan had landed at 11:35pm but we didn't deplane until 12:25am. The crew handled it well even though they seemed incredibly tired.
Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
Major miss in rescheduling causing us to miss flight.
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.
Cons: "Not losing my bag on a direct flight"
Cons: "The exit row 12B kept making a high pitch squealing noise...very unnerving"
Cons: "nothing all excellent"
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Helpful and attentive crew"
Cons: "No option to watch movies"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Pros: "Awesome Customer Service"
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Cons: "The person next to me"
Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "On time. Pleasant crew although one was a little green. Short flight. Good communication."
Cons: "Squished into a seat that I paid extra for more room. Yes I had more leg room, but my legs were pressed Up against the person next to me. And for the extra money I paid, the snacks could be a little more substantial. And only a small glass of soda. Really, if this was Delta comfort What were the cheap seats like?"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "On Time. Nothing else to say,"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "great staff . clean. current movies"
Pros: "Crew was good"
Cons: "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Cons: "Food in first class was subpar!"
Pros: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Cons: "Wish it would've had more movie options"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "Was a nice flay , thanks"
Pros: "Great flight easy boarding"
Pros: "Everything went smoothly and efficiently"
Cons: "Everthing went well no complaints"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Kayak is awesome! AA ran late on my return by about an hour
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Cons: "Comfort, timeliness."
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Treated like a person not a ticket"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Pros: "No complaints"
Cons: "It's was good"
Cons: "900$ flight change"
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."
Pros: "too many gate changes and delays"
They canceled the flight and didn’t tell me. Neither did you.
Trip delayed 6 hours and no help from united to try to find alternatives.
Shirt flight so no food or entertainment offered. But flight left and arrived on time. Plane was clean and comfortable. Crew were tops!
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "Staff person resolved Issue quickly"
Cons: "Boarding pass From DCA-DEN did not scan. Flight attendant asked me while seated if I was JENNIFER DICKSON"
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Cons: "Plane seating was tight"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Cons: "It was cancelled in the early AM, due to equipment failure"
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Pros: "The crew members were friendly and efficient."
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Nice flight, not packed"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Cons: "Flight updates were terrible, non existent. The people by the gate were not helpful. My daughter had to check online for updates.Customer service over the phone was poor as well. No one knew what time the plane would board,etc. Terrible overall experience. Need to improve on communication with passengers."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
easy boarding well taken care of
Since flight was late, we missed that flight and had to spend night in terminal :-(
Flying from ATL to Denver was the worst experience I’ve had on a flight in 25 years. Frontier (especially at Atlanta) was the most careless and apathetic group of gate attendants I’ve ever experienced. After a 2.5 hour delay on our flight I arrived at the gate an hour before boarding. No less than twenty people came up to the desk wondering if the flight was still even going to happen. In the hour I sat there the gate attendant made exactly ZERO announcements as to what was going on. The single Frontier gate is at the end of the D terminal concourse owned by Delta, and I must say Frontier is doing a great job advertising for Delta. As you proceed further down the terminal toward the end where Frontier is, it’s like descending into hell. It goes from a reasonably quiet typical airport setting to a crowded chaotic nightmare where no one is in charge or is interested in helping. Not enough seating (even for mother’s and families struggling with kids who were miserable from the heat), air conditioning was either turned off or broken, no place to charge anything. Never again.
Pros: "On time boarding early arrival"
Cons: "Avoid higher prices on carry on"
Pros: "The crew and attendants were professional. The seats were like sitting on a wooden bench, but that was expected. You get what you pay for from a CHEAP airline."
Cons: "It could have been on time . Not 3 hours and 45 minutes late!!!!!!!!!! When i came back to the airport the second time I got there 43 minutes before the flight YES, 3 THREE MINUTES after their cutoff time for checked bags, and they would not check my bag. I had to pay $16.00 extra to carry it on. I travel 7 months out of the year and have never had anything happen like this before. I was the only one in line and the "Customer Service" person was indignant and reminded me that i was the last person to sign in. I guess the last people to sign in, or maybe all people that sign in get treated with utter disrespect. I am 3 minutes late, Frontier is 3 hours and 45 minutes late and i am the one who gets treated with disrespect . Horrible!!!!! Inexpensive airline, NO they are a CHEAP airline that doesn't give a damn about its customers. I will be going to the internet, the Points Guys, the FAA, and to their corporate offices next. Although I won't be expecting a response from their corporate offices because the culture of CHEAP customer service starts at the top!"
Pros: "The view."
Cons: "The seats"
Cons: "Free pretzels or cookies"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Cons: "Bathroom was beyond tiny"
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Pros: "Nice ride. Nice crew!"
Pros: "Crew was friendly and helpful."
Cons: "Seats were hard, there were no entertainment options, and there were no complimentary refreshments."
Cons: "Mechanical problems both ways. Never flying with them again"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "Crew was nice"
Cons: "Frontier seats do NOT recline!! Enjoy that for a 4 hour flight!!!"
Pros: "Great flight, great landing, arrived early, and the price was right. Crew was friendly."
Cons: "The $45 bag fee was excessive."
Pros: "Friendly staff smooth flight"
Pros: "Pilots seemed to know what they were doing."
Cons: "Flight was delayed 3 1/2 hours. Staff gave no reason for delay and were annoyed at the customers for asking questions. Staff in the plane was the worst I have ever experienced. They simple cared nothing for their jobs or the customers"
Cons: "I don’t like that baggage is a fee, seat is another, and even snacks are another."
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Pros: "I liked the boarding process. I liked the crew."
Cons: "Why arent we offered free beverages and in flight snacks? At one time it was a regular occurance. Is the cost that great for a bottled water and a bag of pretzels?"
Pros: "The assistance was very helpful because my Mom is disabled. The crew n boarding was very good with the treatment for my Mom n nephew."
Pros: "The inexpensive price until it came to paying for my luggage. The inability to pay for luggage begore boarding."
Cons: "The baggage price was to expensive."
Cons: "luggage was more expensive than the flight"
Pros: "I appreciate the pilot's skill - I get motion sickness very easily and this flight was very smooth. I'm grateful!"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Cons: "There's no "complimentary" snacks on Frontier. Which is fine, their flights are cheap and comfortable and the snacks are affordable. I also don't really appreciate having to pay for a carry on. I knew about this so made sure my bag would be considered a personal item, but I just don't know how I feel about that as a backpack may not even fit under that seat. But again, the flight was cheap. So, I don't know."
Pros: "Not much."
Cons: "Where do I start. Ticket counter at check in is an abomination even if you did it online as they suggest. The airline groups together those needing check in and those dropping off bags which makes no sense at all. Results in a long process. Nickel and dime you until the savings from a traditional airline is non-existent. Seats are uncomfortable, crew is unpleasant. No wifi or entertainment. And baggage is always delayed. Pay the money for a regular airline."
Cons: "Seats are hard and uncomfortable. Very small drink tray and lights are not adjustable."
Cons: "5 hours late, bad seats, no service, swapped the airplane for a smaller model. Never more flying frontier. The worst airline. Finally had to wait 20 min.for the gate at arrival"
Pros: "Cheap, comfortable and friendly staff"
Cons: "Getting off the plane took forever on both legs."
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "The price was right, and the flight was on time. The crew were friendly, and the airplane was quite clean."
Cons: "The baggage restrictions were draconian, and the seats were not the most comfortable (but not awful)."
Pros: "Absolutely NOTHING"
Cons: "Totally disorganized airline from check-in to exiting the airplane. HUGE lines to check in. All lines are mixed. They have no organization or control and on top they have poor trainings people. They charge extra for every single thing including a carry on. The airplane was freezing cold. Will never fly frontier again"
Cons: "Flight was delayed almost 2 hours and subsequently missed my connecting flight. When waiting, the staff did not have any info on when the plane would come in or any info about connecting flights which would be missed until 10 minutes before boarding. They had over 2 hours to figure this information out. Very disappointed in this airline and will not be using it again."
Pros: "Smooth trip"
Cons: "Luggage fee. Snacks were costly"
Cons: "Bags were lost by multiple passengers."
Pros: "All personal and the flight was good."
Cons: "There was no mention of a charge for baggage, and it would cost more to carry my on bag"
Pros: "The crew were friendly, informative, honest and pleasant. Even the ground crew at the gate, who had to deal with annoyed passengers after a flight delay, were still kind and helpful."
Cons: "The flight was delayed, which happens, but the explanation was pretty confusing. I appreciated the inexpensive ticket, but having to pay for seat selection and carry on... was just too much."
Pros: "SUCKED!! Worst experience ever: no communication, changing gates with no announcement, stood outside of new gate for 45 min past flight time, sat on plane for over an hour - all because they were one flight attendant short & couldn't fly without him/her!! Why did they even board the plane knowing this.?!! NEVER FLYING FRONTIER AIRLINES EVER AGDIN!!!"
Cons: "Seats dont move...why do first 3 rows have seats that recline?"
Pros: "I had no problems"
Cons: "The airline charges for everything. People need to know you get charged for carry-on or checked bags, you get charged for drinks too. Just know what you are getting into...seats don't recline, no inflight entertainment...if you get an extra cheap flight, great, if not it's not worth it."
Pros: "Read a lot of bad reviews and was a bit nervous, but the plane was so nice, people were nice and the flight was great. For the price i couldnt be happier. Just make sure you check your baggage online. Carry ons cost extra also."
Pros: "The flight attendants were helpful, friendly and funny! It was easy boarding and exiting the plane -- and fast!"
Cons: "I don't have anything bad to say about my flight. Air travel is much different than it was in the past and it will never go back to the way it was -- so based on today's standards -- this flight was great. I was surprised that the flight attendants did a commercial offering passengers the opportunity to purchase a Frontier MasterCard on the plane during the flight. Clever selling technique and could have been seen as offensive to some passengers but I didn't mind it."
Pros: "The ticket was not pricey. Travelled with a special needs child and they let me pre board."
Cons: "The seats are way too close together, don't tecline and were uncomfortable. They charge for regular beverages (soda/juice). Baggage/carry on bag fees are ridiculous."