Pros: "Crew was courteous and flight crew was excellent."
Pros: "Good entertainment"
Cons: "Leg room!"
Pros: "Smooth flight . Pilot kept us in constant contact. Crew was excellent ."
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "The crew did a great job taking us to our destination safely appreciated all there efforts for sage travels"
Pros: "The crew was professional. The seat had great leg room. The flight and landing was very smooth."
Cons: "Woman next to me overflowed into my seat."
Pros: "The crew was polite and amazing; so helpful."
Pros: "The gay guys on the crew were very funny and entertaining."
Pros: "Flight and efficiency."
Pros: "Flight was smooth and on time"
Cons: "Long waiting at security check point"
Pros: "Easy going boarding, easy going staff, excellent amenities with personal large size video screen, elegant cabin with cool blue light and with accessible self-serving snacks and drinks and just overall very clean modern plane"
Cons: "All the other airlines"
Pros: "The crew was good and the boarding was organized"
Cons: "I am tall so the foot space was a big deal for me. I ended up having leg cramps the whole flight"
Pros: "Peaceful Great crew I just love Jet Blue"
Cons: "Can’t say"
Pros: "Crew was great, smooth flying."
Cons: "Plane is older and worn down"
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Pros: "The crew was excellent..."
Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."
Pros: "Leg room! 2 snacks!"
Cons: "Would like more movie choices."
Pros: "The flight attendant had a Great sense of humor"
Pros: "My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!"
Cons: "My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes."
Pros: "They have direct tv free, they also have enough room for your legs!!! What an amazing plane. Everything was perfect. Hubby could watch the champions final."
Pros: "The staff some of them was polite"
Cons: "I had to check m carry on bag and there was a lot of room on bored"
Pros: "Leg room was good, comfortable."
Cons: "A 4 hour delay with no explanation as to why. Also don't like that you don't give earbugs for the entertainment."
Pros: "the flight was 3 hours late, but I appreciate the $75 credit you offered!"
Cons: "my screen wasn't working, but the flight attendant moved me to a new seat when I asked"
Pros: "Checking in"
Cons: "Delayed on take off"
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Pros: "Efficient, timely, smooth flight"
Cons: "Had to move to a different boarding gate. But it was ok the crew members were friendly while be professional had a comfortable flight"
Pros: "I helped a girl who missed her flight and the attendant was very helpful."
Cons: "Cost of checking in a bag. The first 50 lbs. at $25.00 is fine but if you are 1 lb, over 50 lbs. having to pay $100.00 is to much, maybe $50.00 for 51 lbs. to 70lbs. and so on."
Cons: "The tv screen had a loose connection and was flickering like a strobe light. Would have been great if not for that"
Cons: "I had an aisle seat and because of this my poor arm was constantly bumped from passengers and the flight attendant passing. I had to sit slanted in the seat. Luckily the middle seat was unoccupied."
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "I wasn’t able select more channels to view and not able to see the live map to track the trip. I think it wasn’t working my."
Pros: "I was very comfortable, being tall and needing leg room."
Cons: "That being said, entertainment was old school and didn't get a real snack/meal."
Pros: "The flight attendants were pleasant and courteous"
Cons: "The boarding was delayed and the boarding area was crowded, Boarding was delayed due to high number of wheelchair passengers. I was seated in an Even More Space seat, yet was placed beside a woman who was obviously suffering from some degenerative condition, and was slumped over towards my seat. The result was that I was uncomfortable the whole way back to Kingston."
Pros: "Lots of leg room and good entertainment."
Pros: "Left on time, arrived ahead of schedule"
Cons: "The cost of the luggage"
Cons: "No reason was given for last minute flight cancelation. The same flight showed open reservation for a higher price."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "Flight was comfortable and assistance to check in was good"
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Cons: "For a 60 year old lady...I waited so long for help at the Kiosk."
Pros: "EVERY THING"
Pros: "I love the movie options and complimentary snacks."
Cons: "One crew member was not so friendly. She had a very serious, almost angry, look on her face that made me hesitant to ask her for water. Even when I did ask for water, she seemed annoyed so I never bothered to ask for a cup of ice. I dont expect service with a smile all the time but she appeared miserable. Maybe that's just her face but I'm used to a more pleasant crew at Jet Blue. However, the lady that greeted us on the plane was nice throughout the whole flight."
Cons: "It's a shame there are so few options for travel to the caribbean from NYC these days. These carriers are charging entirely too much for a very average experience!!!!"
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Cons: "Add A Display Board For When Cabin Sections Are Boarding"
Pros: "Delta’s crew is the best part about flying delta!"
Cons: "Give food to passengers"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Old plane, long delay, sketchy WiFi."
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Cons: "Cabin was too hot!!!!"
Pros: "The smooth flight, the informational touches the pilot and gate attendants gave to the people"
Cons: "Late flight attendants"
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "See above"
Cons: "See above"
Pros: "Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak"
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Pros: "Landed from Sydney at 8am. Flew to San Francisco at 4pm. Long wait. Not good."
Cons: "Landed in Los Angeles at 8am. Left for San Francisco at 4pm. Aweful."
Pros: "new hi speed wifi, seats"
Pros: "Left on time, got here early and the capitan was just super nice"
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Friendly crew"
Cons: "Had the seat at the very back, which made engine sounds loud for most of the trip"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "New plane, nice comfort seat"
Cons: "The snack selection...pretzels or cookies!"
Pros: "On time great staff"
Cons: "Little cold"
Pros: "Nice crew; with sincerely smile and attentions during all flight. The dinner was delicious... and very very important... puntual trip"
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "The captain was informative about the delay in taxiing/takeoff, and the in-flight beverages were good."
Cons: "I was in a middle seat."
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "Excellent boarding procedure and on time performance. Flight crew was great."
Pros: "Ticket price in coach was good. Lots of available flights. Legroom was much better than expected. Service very good."
Cons: "Wifi is not free and expensive. Not enough pricing options and costs more if you don't buy a plan before the flight."
Pros: "Super courteous"
Pros: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Cons: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Pros: "Great crew, very efficient"
Cons: "better trained pilots first hard landing in Jamaica"
Pros: "I was able to sleep through the flight comfortably."
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
Cons: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Pros: "No problems, arrived early"
Pros: "The flight crew gave us biscuits."
Cons: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "very nice crew"
Cons: "small jetcraft"
Cons: "The fact that it was a night flight and the lights were on 75% of the flight. They need to allow drinks to be an option."
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Pros: "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
Cons: "Entertsinment system , TV's are too small and not enough programs"
Pros: "Had no problems. Everything went smoothly thank God."
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Pros: "My Business Class upgrade."
Cons: "Needs better snack selection."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "The crew was really good. They made more rounds compared to other airlines and were always available."
Cons: "There was no tv screen available at the seats. That was a big surprise for me. This is very important to me, it helps get through a long flight. Although I loved the crew, I will stay away from AA for long flights, need my movies!"
Pros: "The flight attendants were courteous and the ride was very smooth, I felt at home."
Cons: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "all my flights have been ontime and they arrive earlier than the expected better late that never"
Cons: "no complimentary wifi"
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Pros: "Treated like a person not a ticket"
Pros: "No complaints"
Cons: "It's was good"
Pros: "The flight was ontime and the crew was warm and friendly."
Cons: "Can't think of anything I dislike about the flight. Service was great!"
Cons: "Worst flight ever."
Pros: "Easy and efficient boarding"
Cons: "Delayed flight No food/drink service offered"
Cons: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Pros: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Cons: "Stop saying sorry and just be better."