Due to technical problem in the lavatories we have been told.
Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!
Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!
Staff is on top of everything on every aspect, from beginning to end. My favorite airline, far away from the rest, crew seems eager to help and make your trip the best possible experience.
Everything was great.
No food or drink. Ridiculously small baggage allowed on plane
My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again.
It was on time
It was crowded and cramped.
I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much.
Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me.
Crew was kind, entertainment and food were good
Seats are really tight
No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok.
The pilot did a nice job of flying in and banking so we could see the view..
For transatlantic flight, the quality and quantity of food could have been a bit more generous.
All 4 flights delayed by more than a half hour last leg 1.5 hours united sucks!
I got there.
Virtually no service. Paying for checked baggage.
The crew was great.
The seats are very hard making a 3+ hour flight pretty uncomfortable.
We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours.
The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating.
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