Pros: "Crew was great. Seat was perfect."
Pros: "Great crew!"
Cons: "Very small tray table space. Carry on fee should have been easier to see during purchase. If I'd noticed, I would have planned differently."
Pros: "The flight was okay but then they lost my bag and have not been helpful"
Cons: "They lost my bag that they made me gate check!!!"
Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."
Cons: "Delay of 1.5 hours. Plane showed up late and then was further delayed when they realized the toilet was plugged up. Ridiculous."
Cons: "Flight was cancelled by Jet Blue for no apparent reason and I was rebooked for 2 days later, which would result in missing the flight from BOS to Malaga on TAP Air Portugal. Getting the run around from all sides about a refund, especially CS Airfare, who have lied to me several times already."
Pros: "Delay. Poor overhead storage"
Pros: "Everyone was very nice"
Cons: "Staff was very informative."
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Pros: "Seats were spacious and comfortable Free drink and snack"
Cons: "WiFi was not working today"
Pros: "Good legroom in normal seats. Pleasant crew"
Cons: "Terrible audio. Entertainment was 5/10"
Pros: "Plane was on time, clean and we arrived in NY early."
Cons: "Pls add NA Option to grade as didn’t view entertainment or have a snack."
Pros: "On time and courteous staff."
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "is how comforting that the pilot spoke to us in a generous + friendly way \ 'twas reassuring as the flight attendant seemed disinterested + less able to exude a fruendly manner / I get it - short trip, wknd which she may wish she had had off BUT there may be one person really uncomfortable+not travel savvy that she couldve noticed...Also why review soda+salty snax?"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "Staff was nice."
Cons: "Couldn’t get internet to work."
Pros: "I loved Zach. He made me laugh and he was so excited about life. He loves his job and he deserves a raise."
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Pros: "The flight was on time. the airplane clean and very comfortable. first time flied JET BLUE and i had such a great experience. I will fly Jet blue whenever i go to. Thank you"
Pros: "Free Internet"
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Courtesy of Staff"
Pros: "Love the free wifi and the in flight entertainment options- made the flight hobby quickly. Crew was kind and personable."
Pros: "Efficient, timely, smooth flight"
Pros: "There was turbulence and the pilot warned us ahead of time and he was so nice and so funny!"
Pros: "The efficiency and helpful staff was just great."
Pros: "Excellent staff. Very friendly service with a warm smile."
Cons: "The woman beside me that got sick when the plane was landing. But that wasn’t Jet Blues fault."
Pros: "The flight was full. The staff was excellent. Professional, pleasant and smiling. Boarding and deplaning was smooth. Great experience!"
Cons: "Flight was delayed"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Cons: "Deplaning took too long because too many passengers placed their carry on bags over other passengers’ seats. This caused bottlenecks."
Cons: "Seats were too small-almost sitting in next person lap"
Cons: "That you can't turn off the movie"
Pros: "Seats and leg space"
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "i liked the seats and legroom"
Pros: "Economical with VIP customer service."
Cons: "Flight was delayed due to waiting for a crew, so we missed our connection in JFK and had to spend the night in JFK (or would've had to spend the night in RDU). Jet Blue does not help pay for hotels, even when the delay is their fault."
Pros: "Everything was fine. The ticket agents were very helpful."
Cons: "Departing 2hts late"
Pros: "On time (actually ahead of schedule0; really appreciate boarding from the back to front, so logical."
Cons: "Free coffee would have made it excellent!"
Cons: "Delay. Having to board and unboard."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Easy, fast, simple. Not crowded."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "No delays. Easy boarding."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Pros: "On Tim and friendly"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Terrible, My mom and myself waited more than 3 hours in the check in line and because of AA staff negligence lost the flight, locator ZXOFZS. The bad service of the crew was incredible at the RDU airport.
Cons: "Passenger that sat next to me occupied part of my seat."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "the pilot gave us a hard landing in Jamaica"
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "Great crew, very attentive."
Cons: "Сиденья хуйня"
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Cons: "Plane was old and dirty, would not recommend."
Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "Too much delay"
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "We arrived 40min earlier than expected"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "The movie selection was great!"
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Cons: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Pros: "Hostesses were great. And pilot landed safely"
Cons: "Stayed too long on the jet way. No available gate"
Pros: "On time and pleasant staff"
Cons: "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Largely unremarkable flight out of LIM."
Cons: "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Pros: "Lots of movie options."
Cons: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Cons: "Food is horrible Change seats without notice"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Pros: "We were greeted by an AA employee after our connecting flight arrived and escorted through the various security steps to the departure gate. The vegetarian meal was very good."
Cons: "Leg room in coach is grossly inadequate. The entertainment system has poor controls and had to be rebooted."
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Cons: "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Pros: "the plane is big and confortable"
Pros: "On time flight"
Cons: "Not organized at all at the Mexican airport"
Pros: "Service, crew very friendly"
Cons: "No screen, no entertainment whatsoever. Aa flights of more than 5 hours should have as requirement entertainment gadgets."
Cons: "Over 2 hours delayed for no notable reason"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Cons: "Poor food for the price"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "No leg room so very crammed uncomfortable seating"
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Cons: "You have taken the enjoyment of flying first class to a whole new low with the new seats they have designed and put in. The lack a privacy from the cabin as well as the design in how the seat is set, comfort and utility of the seat - my tray table didn't even function. It was an expensive 4 hour flight that was not comfortable ..."
Cons: "Flight was cancelled, customer service was useless."
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Pros: "Crew friendly"
Cons: "Flight delayed don't like the fact that sleeping in the airport don't accommodate hotel for passenger"
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Cons: "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "Crew was nice"
Pros: "On time. Service was good"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Cons: "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Everything went how it should."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "No surprises."
Cons: "Small seats"
Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The crew seemed tired and we were delayed but they managed to keep smiling and comforting passengers on our delayed red eye flight."
Cons: "The ground agents were rude and threaten us we needed to pay once we got to the gate we didn’t have too. Overall after being delayed the crew was great at smiling and they were great to passengers."
Pros: "On time process"
Cons: "Charging carry on"
Pros: "Nothing except we landed safely."
Cons: "Taking off was an hour late because the toilets needed emptied and when we landed there was another plane occupying our spot cuz we were late. Worst flight EVER."
Pros: "Crew was not as surly as usual."
Cons: "I guess some padding on the seats is out of the question, so never mind."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Nothing complicated; everything ran smoothly."
Cons: "Snakey pricing. Bare-bones amenities."
Pros: "Quick flight."
Cons: "The seats don't go back, but you get what you pay for last minute."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "Arrived on time/left on time!"
Cons: "They change my flights"
Pros: "It was cheap"
Cons: "I had to find another flight on my own to replace the second leg of my trip from Denver to Salt Lake City. The customer service was ridiculous."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Cons: "Red eye flight so food and entertainment were limited. Comfort was an issue if you were trying to sleep as I was in a middle seat."
Pros: "Other passengers, boarding"
Cons: "Costs are hidden until you've already paidfor flight, then they tell you the cost is going to double because of the other misc costs that you weren't made aware of before booking your flight. They wont even give free cup of coffee and charge you $3 for 6oz. Hot colored water. If you have to pay for the coffee, it should be something other than swill. Felt taken advantage of. Wont fly this airline again."
Pros: "Service was good."
Cons: "When I booked the flight I did not realize it was bare bones on amenities. Each checked in bag is $30 in advance and each carry on is $30 in advance. If you purchase at the counter.it is way more. Also there is a charge starting at $12/seat for advance seat selection. Then onboard snacks and beverages star at $2.99 each. Next time I will book where the amenities are included in a flat rate."
Pros: "This was my first time flying Frontier, and I was pleasantly surprised with how smoothly everything went! Check in was simple, the flight was on time, the cabin was spacious and we arrived almost an hour ahead of schedule! I will definitely be flying with Frontier again!"
Cons: "I was charged $10 extra to check a bag because I didn't pay in advance. This was my first time flying with Frontier, so I was unaware of this."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "The flight was delayed over 3 hours while we waited for a pilot to show up. There is a charge for everything including water or switching to a vacant seat after take-off. An elderly woman became dehydrated and nearly collapsed during the flight. She was moved to the seat next to me where there was an entire empty row. I spent the last 30 minutes of my flight trying to assist her. I am a medical professional and am certain that she was dehydrated. The seats do not recline."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "The flight was on time, and actually arrived about a half hour early. The crew was very attentive. Yeah, you have to pay for everything including carry-on, but if you do your homework then you know what bags you can take without having to pay the fee. If I'm traveling on a budget then I would definitely take Frontier again."
Cons: "The chairs were very uncomfortable making sleeping impossible and sometimes painful, but I can't really expect luxury for a flight that cost me $115."
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Cons: "It would have been appreciated if at check in they told us you have to pay for carrying on and let us check our bag instead of charging us $60 at the gate and leaving us no other options. Super poor customer service!!!!!!"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Paid an extra to get a extra leg room and recliner ($50) when I did the check in... got there yes I had the extra leg space but the seats wasn't reclining the way they advertise... plus no curtain to block the work area from the passengers, a overnight flight with the lights in your face was impossible to sleep."
Pros: "I liked the price. The flight to Denver was good. Airplane clean, flight attendants courteous."
Cons: "The way they managed the delay was unprofessional. The ladies announcing the reasons of the delay were a little bit rude. For a 7 hours delay, they should give us at least a complementary meal or something."
Cons: "The hidden fees for seats and bags($300 added to the price of tickets). Crew couldn't answer questions and didn't offer to find out the answer. 1.5 hour delay at the gate then when I finally reached my destination it took over a hour to get my bags (& 30 other passengers bags) to the carousel. I don't think my wife & I are the only ones that won't be using frontier after today"
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Cons: "There was delay on the plane due to mechanical issues with cargo door not being able to close The plane was stuffy"
Pros: "Seats are short on seat padding. I was told that it would recline. . The.crew was great."
Cons: "Add a buck to the bill and give me coke. Don"t need a snack."
Pros: "Cheap ticket"
Cons: "Paid $130 for a ticket and ended up paying an extra $150 for baggage. Backpack was too big to be considered a Personal Item so $40 for a carry-on. I had tried stuffing into one checked bag so I did not have to pay the extra $40 for a second bag (already paid $35 for the first one). I did not weigh my bag...yeah my fault. Was charged $75 at the counter for overweight fee (61 lbs while 50 lbs is the max). Just be aware of the fees. Also, water is free on flight and everything else is pay."
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "This was my second time flying Frontier. The first flight I felt very much little cattle. I also felt that they did everything for the dollar. This trip was very different however. Their customer service was fantastic and they were extremely accommodating, helping me move my seat closer to the restroom. (I'm 8 months pregnant!) The ground staff and the flight crew were wonderful."
Cons: "I hate that baggage is so expensive."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Pros: "Tbe crew was awesome! Seat didn't decline but it was in an area that they "used" to in the not so distant past so you'll want to upgrade to a stretch seat if that is important to you. There should be a N/A section for food and entertainment."
Cons: "Having to wait on the First Aid Kit to get certified. Delayed take off for over 30 minutes."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Cons: "The way people jostle to get off cutting in front of you If the crew would remind people to wait their turn when deplaning it might help"
Cons: "The return flight has been cancelled and there is very little help on finding an affordable replacement."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "The base fares are decent and the crew is friendly."
Cons: "The seats are extremely uncomfortable and the airline has taken penny pinching to the extreme and it shows. The baggage fees are way too high."
Pros: "Everything was excellent"
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "There was no portion or attribute that was enjoyable"
Cons: "Lack of communication, seating, waiting area, temperature"