Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "They didn’t want to help"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Cons: "Value for the price."
Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."
Pros: "Boarding process was smooth."
Cons: "In flight service was disappointing."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Cons: "Nothing. Every thing was great"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Crew was great"
Cons: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "Food, cramped seating."
Pros: "The crew was nice and did the best they could"
Cons: "The flight was late, extremely turbulent, and was spent mostly under 10k feet, so wifi was available for only a very short time"
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "Staff were great.. landed smoothly"
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Pros: "The food has REALLY improved!! GREAT CREW!"
Pros: "absolutely nothing"
Cons: "no food while waiting flight cancelled and no vendors open in the airport, stood in line for 4 hours only to be told no flights available, wasn't asked if they could feed me, put me up in a hotel, absolutely no compensation for me not being able to see my son graduate in the Air Force."
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "I couldn’t reschedule or move my flight."
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Pros: "Quick and easy check in."
Cons: "With visibly injured foot , I struggled putting luggage in overhead bin and flight attendant stood behind me calling out but offered NO assistance. The same when unloading. Customer service should not be compromised for economic fares"
Pros: "The boarding process was organized and the plane was clean. The service was top notch. I was a little surprised about the price to check a bag ($40 each way). I must consider that when comparing rates in the future. I will definitely fly with them again."
Pros: "Easy check in and boarding"
Cons: "My neck pillow"
Pros: "Plane was new - very impressive!"
Cons: "Plane was delayed with no explanation, No free snacks - just free water, high baggage fees"
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Cons: "Seat,s are to small and hard"
Pros: "More snack/food options"
Pros: "It was my mother's 1st time flying alone with an airline I had never flown. I was nervous because she needed a lot of assistance, but the Frontier guys who took care of her went above and beyond to make sure she would be taken care of. They walked her onto the plane, and made sure she was taken to her seat. The little things matter. And it's the only airline that flies direct from MIA to PVD:)"
Cons: "The additional charges added on make this airfare comparable with others. Initially, I only went with it because it was the only airline that flew direct to PVD. If Frontier is going to be comparable in price to others, make sure the service is also on the same standards. Also, the flight leaving earlier than the scheduled time can be a hassle for someone cutting it close."
Pros: "The crew rushed from one other flight to ours and did a great job."
Cons: "I tried to take care of the carry on fee online, but found I had not done so at the checkin counter."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "I didn't miss my connection"
Cons: "The plane was sooooo hot. I was sweating the whole time"
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "Everything was on time. The seats were comfortable. No big issues."
Cons: "You have a box to measure carryons at the desk and the representative said bags needed to fit it, but they never checked bags as they were brought on board, and many of them were way over size. That leads to a shortage of space for those of us who used correctly sized bags. You need to enforce the rules. The copilot's announcements were mumbled and very quiet. You could hardly hear them. The pilot's announcements were fine."
Pros: "The cost value was AMAZING. It was super cheap."
Cons: "There wasn't any entertainment, but I mean, you get what you pay for, right?"
Pros: "Great price and more comfortable than some of the delta flights I've been on. I've read some complaints, but my personal experience did not reflect any of those issues. I will definitely fly with them on my next trip."
Cons: "It's pay to play. I can see where some people might get all snotty about not wanting to pay for every service, but, for people like myself, it's perfect. For a round trip to Orlando for $70... I don't mind sitting next to strangers in the middle seat, I'll survive not having snack and drink service, and I can keep to myself for 2 hours."
Cons: "We had to wait at the gate for 30 min before take off!"
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "The price was cheap. I say cheap and not affordable because of the negative."
Cons: "The flight was an hour and a half late so I had to cancel plans because I ended up getting home too late. The seats were super uncomfortable. What entertainment and what food??"
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "Service was good ,on time , no hassle for bags ,I had one bag ,I was hearing lot of harassment on baggage . I found all good , no issue at all"
Cons: "Service,on time"
Pros: "I loved that we left on time and boarding the plane was not a hassle and the crew was welcoming"
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Cons: "baggage fees"
Pros: "Everything was on time"
Pros: "Overall experience"
Cons: "Had to pay for seats, carry on, and snacks"
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Pros: "At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process."
Pros: "The price was unbeatable, as I was only doing a day trip over a short distance."
Cons: "I'm glad that it was a short distance, after I got on the plan and saw what must be some of the thinnest seats in the industry, which I have not scientifically evaluated, but, I do feel free to express my opinion. I would not have liked sitting in this seat for a longer flight. Also, the smallest tabletop I've ever seen would not have been suitable if I had decided to open up my full-size laptop for use."
Cons: "Very uncomfortable. Not worth to fly a "cheaper" airline because after you pay for all the extras like check in and/or carry on luggage you realize you could travel with a better airline. Also I was told my flight was delayed more then 3 hours a couple of hours before the original time of flight. Had to hang at airport and those 3 hours delay messed completely with my weekend trip to Vegas where I had a camper rented with time for pick up."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."
Cons: "carry on price"
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "It was really fast flight i loved it."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Pros: "I got home alive"
Cons: "Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags"
Cons: "Spirit airlines is the worst and I won’t be traveling with them again."
Pros: "On time flight"
Cons: "Less over charges on luggage a drink or a snack and nice flight attendants"
Pros: "ON time, good seats."
Cons: "4 hours flight, no tv"
Pros: "There was not much to like. The flight was delayed 4 hours and we were never given an explanation why."
Cons: "The flight could have been on time."
Cons: "Seat extremely uncomfortable"
Cons: "Quick and easy flight and great price Normally I do Amtrak but that 5hr and $170 This was 45min and $80 What else do I need to say"
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Pros: "the crew and flight was good for the money I paid"
Cons: "Spirit could have given free water on such long flights as from Fort Lauderdale to LAX"
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "Happy that I finally got there"
Cons: "Flight 525 to Fort Lauderdale originally scheduled for Monday, Aug 13. When we were about to leave the house we received an email -delay til 5:25, Moments after 6:10, and finally an hour later flight canceled. After a few calls to Spirit customer service, we were offered to be booked for a flight at 8:25. In the process of the conversation, the line was dropped off, minutes later I called again and the agent said that all tickets sold out and first available Wednesday 08/15 at 6;30 am. I had nothing but to agree. I continue to call customer service and after spending on calls hours and hours, I got lucky and booked at the same 525 Flight 24 hours later. Arrived two hours before departure, and got informed that the flight late one hour, then two and a half hours, then 4 hours..... Finally, we took off at 9; 45. From the moment we arrived at the gate 41 and 45minutes before departure no representative was present at the gate. I'm a person with a disability and was trapped in a wheelchair for hours and no one informed about any updates. Hours without water, food and most important information. Thanks to Kayak and Spirit app I got updates on my phone."
Pros: "It was really cheap and they boarded the plane early and left early."
Cons: "How much it costs to check a bag."
Pros: "Very helpful"
Cons: "Cramped seats and the $50 baggage charge:)"
Pros: "The customer service was superb! The crew was attention, friendly, and warm. The pilots were knowledgeable and charismatic; not once did i question the safety of my infant daughter or myself. Smooth ride throughout even with the minor turbulence."
Cons: "No entertainment, uncomfortable seats, no complimentary snacks despite our plane being delayed. Not to mention the monry i had to pay for my checked bag."
Cons: "HATED the 40 lb limit HATED that you had to pay for WATER< COFFEE< OR TEA NEVER USETHEM AGAIN"
Pros: "Plane was new and clean"
Cons: "Make the seats tighter"
Pros: "Crew was funny. Pilots professional."
Cons: "Baggage fee. What a rip off! There was a guy that had a huge hockey bag and they allowed it. Seats don’t recline. Cheap feel. I try not to fly this airline if I can at all help it. Asked for volunteers however been there did that. You can’t use the vouchers. A big scam."
Cons: "Add an N/A option to the ratings in case something was not available on the flight. For example, the flight I took didn't have a food served or any entertainment. So I don't know how many stars to give you."
Cons: "Spirit is the most uncomfortable and non-accommodating airline out there. All they got going for them is cheap."
Cons: "They cancelled my flight. Ruined my plans with my family that day. Costed me time and money and inconvenience. I won't even use the flight credit they gave their service is horrible Return flight was delayed. Never again"
Pros: "Friendly staff"
Cons: "Older plane, seats fixed and did not recline."
Pros: "Ticket prices helped me stay on budget"
Cons: "Comfort of seats... leg space..but I understand there is a reason why tickets are cheaper than other airlines.. so ppl that are on a more strict budget are able to fly"
Cons: "Not a goof service no professional"
Pros: "Same crew, they were all really kind and fun."
Cons: "Too many fees and the seats on their planes are so small and none recline. I don't recommend"
Pros: "Nothing at all.."
Cons: "The seats. Had to pay for water Uncomfortable The seats No charging ports Unsafe Horrible horrible experience"
Pros: "Cheap flight,but you get what you pay for!"
Cons: "Charge for purse with small bag that fit under the seat.not even able to get water without charge...stranded in Atlanta airport for 12hrs...after flight was cancelled at last minute..."
Pros: "Was good but i wasen not happy pay $55 for my baggage"
Pros: "Exactly as advertised. No frills, but clean and pretty comfortable. Drink/Snack prices were reasonable. Baggage prices were a little steep. Friendly crew made things very comfortable for my wife who dislikes air travel."
Cons: "Baggage prices were a little steep. Also, the extra charge to select seats seemed excessive given there were enough seats on the plane, and nobody needed to be moved or issued new tickets."
Cons: "It has been delayed by 2 hours and again with out any intimation they have pre poned it by 1 hour."
Cons: "ridiculous pay $50,00 for hand bag"
Cons: "So bad I don't know where to begin."
Pros: "the service"
Cons: "the only problem i had was the delay."
Pros: "We got to our destination fairly quickly. The staff was friendly. Organization to board was fantastic."
Cons: "There was no space for anything. I was touching the next persons shoulder."
Pros: "Nothing about it"
Cons: "Worst experience ever"
Cons: "The seat was terrible. Right next to the toilet. It stinks. Then I had to pay $55 for a carry on luggage. No airline ever charged me that. Boarfing the flight was confusing and disorganized."
Cons: "We made up time and it was great."
Pros: "Despite what it felt like; they didn't actually beat me with a stick."
Cons: "My car broke down on the way to the airport. The airlines wanted to charge me $300 (+100 for a bag) for a one way ticket to my destination when my original round trip ticket ticket costed 150 (+100 for one bag).. Not only did spirit fail to refund either of my plane tickets they also kept the bag charges. I had to deal with customer representatives on the phone three time. All the representatives were nearly impossible to hear due to their low volume and nearly impossibly to understand because of their thick accents. By far the worst travel experience I've ever had."
Pros: "In flight experience was good."
Cons: "Didn't like that I have to print my boarding pass and that an eboarding pass doesnt work on the scanners. That was not communicated well to me. The gate changed 30 mins prior to the take off time of my flight and not a single passenger was informed of this. There were no announcements made. They did not even care to change the flight information display at the gate behind the counter. While passengers were waiting to board, a jet blue crew member starts to announce boarding for their flight to JFK while its displaying spirit airlines flight to dallas. The jet blue crew has no information to provide to us. A spirit airline crew memeber SHOULDVE MADE AN ANNOUNCEMENT reg the gate change at the original gate or they should remove the spirit airline flight display from the screen. And all this 20 mins prior to take off. And I was told to stand in line that was a mile long to have this simple question answered 'whats the current gate'. The crew could've been a bit more informative, less rude and more approachable."
Pros: "The crew was extremely professional, even with a belligerent passenger who caused us to return to the gate!"
Cons: "Flight was cancelled. Terrible experience. Horrible customer experience. Will never fly Spirit again."
Cons: "Flight price, baggage fees"
Pros: "Departure and arrival right on time awesome"
Pros: "Nothing. Their ticket is not even cheaper than the other airlines. They just want to charge you for anything. I paid for my carry-on last minute, so I had to pay $40. Seems like if I paid for it when I bought my ticket, it would have been around $20. But didn't see a notice about it! I ended up paying $150 for my ticket including the carry-on fee. I could have buy a ticket with Alaska or Delta with the same rate, a different time of the day."
Cons: "The seats are not adjustable. They are in an upright position and you can't change them. They are way less comfortable than bus seats. The tray table is half of a letter size paper. They don't even have a slot for a cup. They don't serve you even water in the flight. You have to pay for everything. No magazines. No entertainment. They had advertisements of a casino in Las Vegas with a picture of a lady's legs on the overhead compartments. Just like what you see in a bus. They brag about themselves on saving us money by not charging the passengers for magazines, wifi, and "extra" things and as a result they offer a very low quality flight and their price is the same as others at the end. Really disguating corporation. Will never fly with them again."
Pros: "Getting to my destination"
Cons: "This airlines charges for everything. I called and got specifications for a free carry-on, went and purchased a bag based on the information provided and then incurs hundred dollars cost to carry the bag from one point to another. This was insane because my outbound flight was less than half full and my return was about 80% full. Additionally the width of my bag was the same as the free carry-on and there were is no issue getting it into the overhead compartment and leaving room for other people, in other words it did not reduce the amount of space available to other passengers. Additionally, in order to reserve a seat it cost me $16. The total cost of this trip on spirit exceeded The cost of flying on any full-service airline at short notice. The cost that I paid exceeded first class fair to my destination if I would have booked two weeks in advance. The planes are clean but are extremely tight and The seats do not recline. The tray tables are the size of a small tablet and the cost of any sort of drink or food is at very least six times the cost of the item at any grocery store. This airline clearly is interested in having one shot at a customer and not at acquiring customers who will do repeat business. Several of The people at my business event who also flew on this airline had a similar experience. Like myself they will never use this airline again. I fly Southwest often and I would encourage anyone I know to fly on this airline. I also fly a great deal on American which is not as nice as it was years ago but still is far nicer than many of the other airlines. Before you fly Spirit I highly recommend that you find out all of the cost that you might incur. I made the mistake of booking the airline on kayak and had no warning of the added cost. Kayak screwed up by not warning me and Spirit put the screws to me as hard as they could."
Pros: "We landed in Orlando at 7:15am, but did not reach are gate until 10:13am. We sat on the run way for 3 hours waiting to offload in orlando"