Pros: "The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good."
Cons: "The space is really tiny. The screen also tiny."
Cons: "Selecting seats online"
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Almost everything"
Cons: "Slightly delayed"
Cons: "My experience overall is fantastic"
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Cons: "Old Aircraft Interior, could be more comfortable"
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "The staff is friendly with attention to detail"
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "Staff are super kind."
Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "Good communication, food and services"
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Very comfortable plane and excellent service."
Pros: "Food was served with metal utensils."
Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "Great service. Crew are kind and friendly!"
Pros: "Very awesome and polite crew. Exact reason why I chose ANA"
Pros: "Efficient, courteous crews,"
Cons: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."
Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "It was clean and nice"
Cons: "Not enough English movies/tv shows"
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Cons: "The seats were uncomfortable to sleep in."
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "Best flight I've ever had"
Cons: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Pros: "Great plane Great movies Great seat"
The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Cons: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Cons: "I’ll use Korean Airlines again!"
Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."
Cons: "More water"
Pros: "They are always friendly and comfortable seating"
Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."
Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Pros: "excellent service - good food"
Cons: "aircraft a bit outdated"
Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "Service was great. Food was good."
Pros: "Well equipped economy class. More leg room than others. Food is ok."
Cons: "Other carriers tend to be cheaper(but also not as good)"
Pros: "Excellent service and food!"
Cons: "A little bit crowded"
Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"
Cons: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Pros: "The flight was smooth though there's a bit delay from Seoul because of the snow."
Cons: "There should be more selection on the food served in the plain."
Pros: "Everything except the food option"
Cons: "No vegetarian option for the meal"
Pros: "The staff was excellent."
Cons: "Food was blah and the seats were on the smaller side."
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Pros: "Seats more comfortable than other planes"
Cons: "Staff were oddly unfriendly and I was awakened twice"
Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"
Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Cons: "Boarding was a free for all. did not board by aisle."
Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
Cons: "too little leg room."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"
Pros: "Seats comfortable"
Cons: "Food select"
Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"
Pros: "Everything up until I got to Hawaii and switched to them."
Cons: "The code share airline"
Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"
Pros: "Food n staffing"
Pros: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
No wheel chair assistance was provided though we requested it throughout the journey. First leg Delayed by an hour.
The flight was excellent. more staff at the check in and proper lining up would have been better.
Very good service, all were ok/excellent
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Pros: "Service was okay."
Cons: "Could have been more customer focused!"
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Pros: "Crew was OK."
Cons: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "Amazing experience. Pinnacle of customer service"
Pros: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Cons: "No comment."
Pros: "The crews are awesome"
Pros: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Cons: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "being in the middle of three"
Pros: "The food and service."
Pros: "I loved the service. All of the attendants were really nice and helpful."
Cons: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Pros: "Crew courtesy, exceptional service"
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "Had the best flight experience of my life. Comfort, food & especially service was excellent."
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "Crew was nice. Food was excellent."
Cons: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Pros: "Have flown emirates and etihad business - now sampled the best by far. Qatar's a380 was incredible but the a330 on wind leg whilst not as nice was mademupmfor by the best crew I have experienced ever - WOULD NOT HESITATE TO FLY AGAIN"
Cons: "The Oryx system lackedmin recent movies ....that's the only complaint"
Pros: "The flight was on time and boarding was fast"
Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Pros: "Flight was great, best over seas flight I've ever had!"
Cons: "My only complaint was that we had a 10 hour layover in Qatar....and it was when the city was closed down. So there was nothing for my new husband and I to do. I wish that the airline would have given us more direction and help. Or have us a room for the night"
Pros: "they have a good movie selection"
Cons: "it took awhile for us to get our bags in denpasar."
Pros: "Like the friendly Crew ..."
Very good compared to other airlines these days...Delta used to be one of my least favorites--you've worked on things, congratulations.
Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
Cons: "Not losing my bag on a direct flight"
Pros: "Snacks and entertainment were great and the flight was timely"
Cons: "Everything was great"
Pros: "The crew amd aircraft was wonderful"
Pros: "The way they load the aircraft from the rear for covid safety precautions."
Cons: "The availability to switch my ticket to an earlier flight to avoid a 5 hour layover."
Pros: "Crew was friendly and very clear about masks."
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Getting to know the crew who served me in delta one was great! Food service was done pretty quickly and good snacks available."
Cons: "I think all was very good"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "Great food and bev service"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
Cons: "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "Delayed and told die to Air Traffic Cintrol with ninproxtove means to resolve our delay. Poor customer sefvie at JFK...indifferent and lied to us."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."
Pros: "Crew service, attitude was much better compared to most US based airlines. Comfort+ has great perks."
Cons: "Aircraft was old."
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Pros: "First flight was not sold out which allowed me to change seats"
Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."
Cons: "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
That they waited from my late arrival to board priority board. Smooth flight
Not updated international movie
The seat selection before check in seemed to be complicated rest all is good
Cons: "Petiole are treated spending $1000 on a trip as poor with very uncomfortable seats and mediocre food"
Cons: "Breakfast/snack is very bad, but no airline provides anything decent."
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Pros: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Cons: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pros: "Plane didn't crash."
Cons: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Cons: "Better organized boarding"
Pros: "I was traveling with a baby alone and crew was very supportive"
Cons: "The fly was a little late."
Pros: "Nice comfortable flight"
Cons: "Crew was not necessarily warm or curteous"
Pros: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Cons: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Pros: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Pros: "Crew, food and comfort was good"
Cons: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Pros: "Good flight...excellent landing."
Pros: "Service was good"
Cons: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Everything went well."
Cons: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Pros: "Everyone was very polite, seats were fairly comfortable. Food was about what you'd expect, but with more chocolate, which was nice. Enough movies to keep me busy."
Cons: "Spilled a drink and requested someone come by, only to have three people ignore my light and visible waving arms. Had to move my neighbor and find some napkins, by which time my seat was soaked through. While I was cleaning, someone asked if I had turned my light on."
Pros: "Good crew, liked the food and service. Better aircraft interior."
Cons: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Pros: "On time"
Cons: "General boarding should be by zones or rows and not first come first serve."
Cons: "Very cramped legroom. Confusion during boarding."
Pros: "Overall decent experience. The crew was attentive, captain informative."
Cons: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Pros: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Cons: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Cons: "Cabin Crew does not pay much attention to customer need even in business class. They need to learn lot from KLM."
Cons: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Cons: "Fraud United and Lufthansa"
Pros: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Cons: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."
Cons: "The special meal I got was not the same as I ordered."
Pros: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Cons: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Cons: "Boarding was a mess and food was not up to the mark"
Cons: "Also, just one meal and no snacks served on a 7 hour plus flight"
Pros: "Fast check in and boarding. Courteous service."
Cons: "I did not get te entree of my choice on one of the flights."
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Cons: "Slightly larger food portion"
Pros: "there was ice cream for dessert at night"
Cons: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Pros: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Pros: "Great crew, great servi"
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Cons: "Transfer gate is too far away"
Pros: "service, food, entertainment"
Cons: "seats, boarding process"
Pros: "The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!"
Cons: "Can't think of anything."