Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to New Mexico
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Scores according to KAYAK customer reviews
Pros: "Delay with boarding"
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Cons: "On time"
Cons: "Way too cramped"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "Flight attendants were amazing"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Pros: "Clean Washrooms"
Cons: "N A"
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "Friendly crew and on time flight"
Cons: "Late boarding and take off with no explanation."
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "At least the flight wasn't cancelled?"
Cons: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "Great service all around"
Cons: "The plane bathroom was old and junky"
Cons: "Food .gate changes"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Cons: "Late flt"
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Cons: "At 6'4", seat access could be better."
Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Cons: "No tvs."
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "Same as Boston to Minneapolis."
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "They have Wow Bao in the airport."
Cons: "Being allowed to fly on the plane."
Cons: "Flight could have been on time"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Cons: "Delayed more than 2 hours"
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Crew was very friendly."
Cons: "Seatbelt was far too short for someone plus sized."
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Cons: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "No problems, arrived early"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "very nice crew"
Cons: "small jetcraft"
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "No breakfast"
Pros: "IFE very good"
Cons: "No legroom"
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "Had no problems. Everything went smoothly thank God."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Cons: "No problems."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Cons: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Pros: "Flight got cancelled"
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Cons: "Lots of turbulence."
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Chargers in the back of the seat for devices Friendly staff Nice quality airplanes"
Cons: "Paid for WiFi, and it was very choppy and slow. Took over 3-4 min, and several refreshes to send/receive an email."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Pros: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Cons: "The customer service was terroble. My daughter was humiliated."
Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."
Pros: "Treated like a person not a ticket"
Pros: "Flight staff nice"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Cons: "Temp in the cabin was a little chilly but not totally uncomfortable"
Cons: "Two hour delay"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Good pilots"
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Love Allegiant!"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "Great crew. Good on-time flight (early, actually). Smooth boarding."
Cons: "Standard no-frills gripes. Seat is tolerable but basic, no recline. No power, zero inflight entertainment, etc etc. They won't even give you a sip of water for free, which is just absurd in my opinion. They did give me a free cup of ice... so I guess ice + time = free water..."
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Crew was good, quite friendly and helpful. Seats are a bit uncomfortable but what airline isn't."
Cons: "Both flights of this trip were delayed over an hour with no explanation. Major impact was my transportation arrangements on the return were impacted and forced a rental expense."
Cons: "Be on time, 3 hour delay."
Cons: "The flight was delayed 30 minutes"
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Cons: "Late departure without any explanation. TSA really under staffed."
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Cons: "The seating is terrible. Everyone is like sardines packed away."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "No hassle. No delays."
Cons: "Left/ arived 30" late"
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "No complaints."
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Cons: "Muy mal aerolínea"
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Cons: "The flight from Las Vegas was changed twice"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Cons: "The flight was late and we were not given updates until the time we should have been taking off."
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "Very friendly staff very attentive"
Cons: "Very small and uncomfortable seating will probably fly Delta for the same price"
Pros: "The ease of booking and picking seats were great. I also like checking in via the app."
Cons: "don't mind paying for snacks, that's totally fine. In fact, the prices weren't extravagant, so that was totally acceptable. I don't REALLY even mind paying the baggage fee for a carry on as long as the rules are enforced, but there were people who were BLATANTLY over the size limit who hadn't paid, which seems unfair when I paid $36. The reason I know they didn't pay??? They were MY traveling companions. I can only imagine if they did it, then many other people did it as well. So the money is no big deal when the flight is so inexpensive, but the baggage policy needs to be kept fair. I could barely fit the bag I paid for to be in the overhead storage, b/c backpacks, jackets, and purses were crowding the bin."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Pros: "Seats were uncomfortable and badly maintained. Seatback stowage netting was detached and useless. There was an equipment change (new larger aircraft) I had a B (aisle seat) on the original aircraft and on the new plane my "B" seat became a middle seat. This was completely unsatisfactory."
Cons: "Lack of communication from flight deck or cabin crew as to engine shutdown and takeoff delay at MSO. Just plain irritating and completely unnecessary"
Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Pros: "The crew was friendly. After a week in the Caribbean sun, we were tired and had a low tolerance of everything."
Pros: "Pretty smooth despite high winds and on time."
Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Cons: "entertainment was intermittent"
Cons: "Ride was bumpy"
Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Cons: "Pretty good. I'd fly united agsin."
Pros: "It was great"
Cons: "All good"
Cons: "Yiu have ti pay for mivie or tv"
Cons: "Flight was delayed 1.5 hours due to a maintenance issue"
Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Pros: "Excellent food service, fast ground crew and comfortable seats. On return we were diverted due to weather but Customer Service kept everyone informed and was on top of everything."
Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Pros: "the united terminal at EWR has improved!"
Cons: "everything else except the terminal. Flights were delayed, no-one was kept informed, staff were rude, WIFI didn't work yet I was charged twice, toilets were filthy, and overall the flight was rough. Ive always ignored the bad press about united and taken them anyway but I'm starting to see why they are receiving the bad reputation permanently."
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Cons: "Plane seating was tight"
Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."
Pros: "The crew were all very friendly"
Cons: "Was very close to other passengers felt no breathing room"
Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Pros: "The staff was great."
Cons: "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
Cons: "It was cancelled in the early AM, due to equipment failure"
Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Pros: "All good no complanits!"
Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"
Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Pros: "I like that I was able to get on the plane, and get to my destination."
Cons: "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"
Cons: "The wifi onboard was broken. There were no t.v. sets to watch."
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "The crew was awe some. Comfy flight."
Cons: "Lack of general snacks, prices for actual food, entertainment was submitted par."
Pros: "The positives to this flight were the comfort of the business class section, and the professionalism of the flight crew in keeping passengers advised of changes in flight plan and weather conditions in a storm situation."
Cons: "The food on this flight was very poor, as was the in-flight service of the flight attendant assigned to our section."
Cons: "I missed my flight due to medical reasons and I am still trying to get a refund."
Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Cons: "Flight delayed and I had to literally run to the next flight"
Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"
Pros: "Friendly staff"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."
Pros: "The boarding process was on time."
Pros: "Plane left on time and arrived early."
Cons: "I sat in a seat that did not recline behind one that did. When the person in front of me reclined, my tray table as then to close for me to set my iPad on and watch a movie. The seat directly behind a reclining seat must have a little extra room to accommodate the seat in front being reclined."
Pros: "The crew and attendants were professional. The seats were like sitting on a wooden bench, but that was expected. You get what you pay for from a CHEAP airline."
Cons: "It could have been on time . Not 3 hours and 45 minutes late!!!!!!!!!! When i came back to the airport the second time I got there 43 minutes before the flight YES, 3 THREE MINUTES after their cutoff time for checked bags, and they would not check my bag. I had to pay $16.00 extra to carry it on. I travel 7 months out of the year and have never had anything happen like this before. I was the only one in line and the "Customer Service" person was indignant and reminded me that i was the last person to sign in. I guess the last people to sign in, or maybe all people that sign in get treated with utter disrespect. I am 3 minutes late, Frontier is 3 hours and 45 minutes late and i am the one who gets treated with disrespect . Horrible!!!!! Inexpensive airline, NO they are a CHEAP airline that doesn't give a damn about its customers. I will be going to the internet, the Points Guys, the FAA, and to their corporate offices next. Although I won't be expecting a response from their corporate offices because the culture of CHEAP customer service starts at the top!"
Pros: "The view."
Cons: "The seats"
Cons: "Free pretzels or cookies"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Cons: "Bathroom was beyond tiny"
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Pros: "Nice ride. Nice crew!"
Cons: "Mechanical problems both ways. Never flying with them again"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "Crew was nice"
Cons: "Frontier seats do NOT recline!! Enjoy that for a 4 hour flight!!!"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Friendly staff smooth flight"
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "Pilots seemed to know what they were doing."
Cons: "Flight was delayed 3 1/2 hours. Staff gave no reason for delay and were annoyed at the customers for asking questions. Staff in the plane was the worst I have ever experienced. They simple cared nothing for their jobs or the customers"
Cons: "I don’t like that baggage is a fee, seat is another, and even snacks are another."
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "The crew and especially the attendant at the baggage counter were all super nice and helpful"
Cons: "Everything else. -2.5 hour delay with no explanation or updates -Upcharges for everything -$45 to check a bag? -Uncharacteristic scary altitude drop-we are frequent flyers and felt like we were crashing -If you’re going to upcharge for everything including water, at lease offer the damn internet for a fee like everyone else. Nothing offered for in flight entertainment whatsoever. -expensive, poor food"
Cons: "Arrived 25 minutes prior to the flight, after checking in to hours before the flight. No electronic ticket available and no printers available at frontier ticket counter. No front tier personnel available. No front tier electronic kiosk to print tickets. Missed my flight because I could not get through security. Frontier need to upgrade their customer service at Providence TE Green Airport. It reads poorly and I will not fly frontier again"
Pros: "I liked the boarding process. I liked the crew."
Cons: "Why arent we offered free beverages and in flight snacks? At one time it was a regular occurance. Is the cost that great for a bottled water and a bag of pretzels?"
Pros: "The assistance was very helpful because my Mom is disabled. The crew n boarding was very good with the treatment for my Mom n nephew."
Pros: "Got to d destination quicker than expected"
Pros: "The inexpensive price until it came to paying for my luggage. The inability to pay for luggage begore boarding."
Cons: "The baggage price was to expensive."
Pros: "All perfect"
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Cons: "luggage was more expensive than the flight"
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Cons: "So cheap"
Pros: "I appreciate the pilot's skill - I get motion sickness very easily and this flight was very smooth. I'm grateful!"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Cons: "There's no "complimentary" snacks on Frontier. Which is fine, their flights are cheap and comfortable and the snacks are affordable. I also don't really appreciate having to pay for a carry on. I knew about this so made sure my bag would be considered a personal item, but I just don't know how I feel about that as a backpack may not even fit under that seat. But again, the flight was cheap. So, I don't know."
Pros: "Not much."
Cons: "Where do I start. Ticket counter at check in is an abomination even if you did it online as they suggest. The airline groups together those needing check in and those dropping off bags which makes no sense at all. Results in a long process. Nickel and dime you until the savings from a traditional airline is non-existent. Seats are uncomfortable, crew is unpleasant. No wifi or entertainment. And baggage is always delayed. Pay the money for a regular airline."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Cons: "Seats are hard and uncomfortable. Very small drink tray and lights are not adjustable."
Cons: "5 hours late, bad seats, no service, swapped the airplane for a smaller model. Never more flying frontier. The worst airline. Finally had to wait 20 min.for the gate at arrival"
Pros: "Cheap, comfortable and friendly staff"
Cons: "Getting off the plane took forever on both legs."
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "The price was right, and the flight was on time. The crew were friendly, and the airplane was quite clean."
Cons: "The baggage restrictions were draconian, and the seats were not the most comfortable (but not awful)."
Pros: "Absolutely NOTHING"
Cons: "Totally disorganized airline from check-in to exiting the airplane. HUGE lines to check in. All lines are mixed. They have no organization or control and on top they have poor trainings people. They charge extra for every single thing including a carry on. The airplane was freezing cold. Will never fly frontier again"
Pros: "price, clean plane, arrived ahead of schedule."
Cons: "Flight crew -- 99% of us have flown before and know what to do when boarding. We all don't need individual attention to put a bag in overhead. All you did was slow the boarding process WAY down by constantly clogging the aisle giving advice how to put a bag in overhead."
Pros: "The boarding process was the best part of the experience which isn't saying much."
Cons: "Extra fees for everything. I got a sore neck carrying my "personal bag" so as not to be charged. Not even a snack or beverage!! The worst part are the plastic bucket seats with very little padding and no head rests. I WAS MISERABLE AND UNCOMFORTABLE. The attendants were always explaining to MANY customers that they would have to pay for. Drinks-oh and you can only use a credit card. Cash isn't good enough"
Pros: "The crew was nice."
Cons: "The airline charges for carry-on bag!"
Pros: "The crew was very polite and helpful"
Cons: "Baggage costs were rediculous, lost one of them on top of having to pay for it!, baggage rep in DC barely spoke English so the claim process was difficult and I got the definite impression that they really didn't care...still missing one bag"
Pros: "I booked a RT ticket from FL to San Francisco. The idea was I fly my kids into SFO and travel together for vacation from there. My flight was delayed for hours then canceled. i booked a united flight for $70 one way to make my transfer to Asia with the kids. On the return I was concerned they may cancel the return leg. All was fine and I had 2 days in SF to unwind. Well mynreturn flight was also delayed 6 hours then canceled. Had 9 flights I. Asia with no problem vs both flights being can led. I have not slept in over 40 hours as a result. Will never fly this airline again."
Pros: "We brought our pet with us on this trip. The experience was wonderful. We had no problems with Frontier at all. The stewardess were so kind to us. It was such a pleasant flight. I will be flying Frontier again."
Pros: "Friendly crew"
Cons: "No problems"
Cons: "waiting waiting waiting. Little communication on flight status. Got to my detonation 2.5 hours later than planned. Terrible"
Airlines flying from Rhode Island to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rhode Island to New Mexico
Masks required on board, masks provided on flights from Rhode Island to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Rhode Island to New Mexico
Testing for antibodies, testing for symptoms for flights from Rhode Island to New Mexico
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