|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Rhode Island|
|Airlines||American Airlines, JetBlue|
Cons: Inconsistent baggage rules across employees in different parts of the company.
Cons: The seats were small and I’m 5’3
Pros: Boarding experience was excellent as we used a wheelchair.
Pros: Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.
Cons: Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.
Cons: I researched and called and found a 45L backpack so I could carry on my dive bag. That’s the reason I’m going all the way to Fiji. Not letting me get it in LA I’d also ridiculous.
Pros: Efficient birding and exiting process. Crew members attentive and quick
Cons: Plane was delayed 30 min but the team was clearly doing their best to get us going
Pros: I love jettblue
Pros: Finically getting home
Cons: Lack of communication
Cons: I have been a big fan of JetBlue and even have had its Mosaic status for several years. But I have started to have negative experiences related to maintenance of the planes. This flight was an example. We boarded the plane only to be told we had to get off. They had to do engine maintenance, as the engine seemed to be using or losing too much oil, according to the Captain. We finally re-boarded and arrived in Boston about 40 minutes late. Not too bad, but the pattern of maintenance issues I have experienced concerns me.
Cons: Couldn’t take the flight - missed the outgoing
Cons: My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked.
Cons: Flight was delayed
Pros: Fly crew were friendly
Cons: The airplane seamed VERY WEARED OUT, even the winds, when you look through the window. Crew had to beat really hard carry-on luggage containers to close them. There was a lot of turbulence and because of the visible bad conditions of the plane we heard noises from the fuselage that were not normal. We feared for our lives... when in the way for landing we were loosing altitud softly, as it should, but there was a moment that the pilot pushed SUDENLY up again in a very hard way, after a few minutes he said it was to allow more time between planes, and that we will do one more tour that will take 10 more minutes. When we finally landed people were clapping, we also clapped celebrating we were alive. I think, if Jet Blue doesn’t replace or at least FIX this kind of rusty planes, I’m done with this company. It was a couple of dollars cheaper, but, my life is worth more than this.
Pros: The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great.
Cons: Flight was scheduled to depart at 8:30pm. After 4 delays not due to weather we departed at 12:15am and arrived at 3am. Did not get home until 5am. Terrible experience.
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