Pros: "Flights were smooth and crew was great."
Cons: "Maybe it was listed in the booking details but everything has been stripped down and everything has an outrageous fee. $45 at check in to check a bag OR carry on a bag , $3 for a soda in the plane, no free snack, stripped tray table, seats don’t recline, poor armrests. I won’t fly Frontier again if given the choice."
Pros: "I liked how frontier offered a cheap and direct flight from Austin to SLC"
Cons: "They nickel and dime you for everything since the price of the flight was cheaper. No free carryon, no free snack or drink, no entertainment at all. Even the tray on the back of the seats are very small and almost unusable. I had a difficult time fitting my water bottle and phone both on it. Plus our trays were dirty, like juice spilled on them, so I asked for a wet wipe or toilette to clean it and all I was offered was a damp napkin to wipe the mess, but not to sterilize anything. Our flight was overbooked and they offered to pay $500 to four people willing to go on a different flight."
Pros: "The flight was fine."
Cons: "There was no food or entertainment. Hard to give it a rating when none are provided. Might need to change your review system"
Pros: "More leg room"
Cons: "Carry on baggage fees AND checked baggage fees. In all my trip with frontier ended up being more expensive that the competing airlines would have been. I may have been okay paying that for the extra leg room, but I would have rather known up front, not at check-in"
Pros: "The searing as well the customer service. The schedule and time management of the flight was also very good"
Cons: "No free snacks but it's alright, no big deal"
Cons: "The baggage drop line was over an hour long! They say to get to the airport an hour and a half early for normal flights. I got there almost two hours early and barely made my flight on time because I had to wait in such a long line just to drop my baggage off!"
Pros: "Crew was nice, jet was clean."
Cons: "Maintenance delay. Had to change planes. Delayed ~4 hrs. I understand these things happen. 4 hrs seemed a little excessive."
Cons: "We were put on a Delta airlines flight because Frontier could not accommodate us."
Cons: "$45 for a carry on bag on an airline that is constantly delaying flights is a little much to ask for. Can't even have a free drink on your flight either. Will not book again"
Pros: "The flight crew was the only thing I liked on this flight."
Cons: "I didn't like that you had to buy a snack or a drink for $3."
Cons: "I had a round trip with Spirit and on the first flight I could take carry on bag for free but on the second flight they sent messages about payment carry on bag $ 45. Also it was dirty on the board and the water they sell for 3$."
Cons: "Airline did not have WiFi on board nor entertainment besides funny crew."
Pros: "Generally lower fare"
Cons: "It's not really lower when they start charging for everything."
Pros: "I realized I needed a different flight home so Spirit offered me a no-fee standby. I managed to get home in time. Thank you"
Cons: "They suggested we get to the airport 2 hours in advance. That's way too long. Then they ran the plane 30 minutes late."
Pros: "The spirit employees at our gate in O hare airport were exceptional. We had weather delays and they encouraged me to check in periodically. They were friendly and nice despite there being three flights of customers at our gate. I did not see them get any break because there were so many distressed customers needing attention"
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "People were nice- not their fault they are screwing your clients over-"
Cons: "Okay, it took me nine hours to get out of Boston on spirit . Return flight, I had no trouble , but I was so scared of getting bad news again, I started shaking at check in, then crying, not my usual travel behavio. I did not and do not want to use your two free vouchers- but had zero choice in choosing to do that - if I refused to volunteer , I would not be helped by spirit to fly to Chicago at all that day. Some choice. So, basically I paid spirit 200$ to poke a stick in my eye, and because I "volunteered ", spirit has generously agreed to poke a stick in my eye, two more times!! for free!!!!- (door for flight already closed when I volunteered- seriously , volunteered??) I was refused a seat on a flight when I was a confirmed ticket holder- there was no volunteering, call it what you will. Fool me once, shame on you . Fool me twice , shame on me. Just booked Rt to Santo Domingo - with jet blue. Thanks for nothing , Spirit."
Pros: "The staff went above and beyond when we had an issue with out third party reservation .....they took care of the whole problem when it wasn't their error! Very impressed!!! And gave us exit rows to sit in for our inconvenience."
Cons: "No complaints"
Cons: "On finding that my flight was cancelled, exactly 10 hours before my flight, I cancelled the flight because they didn't have another flight in a similar timeframe (it was just a 24hr trip). I cancelled the flight and they only gave me back credit for another spirit airlines flight that I must purchase in 60 days. They never gave me a reason for the cancellation. I then tried to call into their customer service line, which was completely disconnected (this was the number online and the one they had shared with me via email). Needless to say I will never fly with spirit again."