Cons: "I think all was very good"
Cons: "The flight was more than 4 hours late making us miss our connections"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "Boarding took a long time"
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Pros: "Delta was OK"
Cons: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "seating, food, service"
Cons: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Pros: "Everyone was very friendly, especially when checking in"
Cons: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pros: "Great crew on board!"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Great service, free movies, nice crew."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Cons: "Couldn’t pick my seat"
Cons: "The plane bathroom was old and junky"
Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "What is the issue?"
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "The flight was over 20 minutes early"
Pros: "Service. Sweet attendant."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "Very easy flight & process"
Pros: "Excellent crew"
Cons: "Leg room"
Cons: "The plane temperature was too hot from boarding to landing"
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Cons: "5 hour flight and the channel selector wouldnt turn to English till 3/4 of the movie was over. Seats were almost as uncomfortable as spirit. Food... don’t .. get your own. Otherwise was fine."
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "All is ok"
Cons: "Entretenimiento y comida"
Cons: "None entertainment system"
Cons: "I lost one of my suitcases!!!!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Cons: "No earphones for hearing the movies"
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "Zero entertainment. Pitiful business class."
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "The arrival time was very convenient."
Pros: "Flight crew and service"
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "It was nice and fast."
Cons: "No entertainment system for Business Class Passengers"
Pros: "That I could take a plane an hour earlier than the one I had scheduled."
Cons: "That the luggage spot above my seat was busy when I got into the plane, so I had to place the things I had into the plane in a different spot and I was nervous about the security of my things."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Meals and drinks included. Includes two free checked bags. Prompt and on time."
Cons: "Did not have forms in English."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Smooth Flight great drinks and food"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "La atención"
Cons: "La comida"
Pros: "Flight includes meal, seats have USB charge ports."
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "At take off the plain a bird hit the wing. Crew gave feedback on what they knew. They remain calmed and try to share that feelings of everything will be alright."
Cons: "It took too long to get the flight changes. Staff was taking names of volunteers that wanted to stay, and for those who wanted to leave in the next flight. This could be more efficient by making groups--depending on the options. And try to keep more staff in the floor to help the passengers to direct them in the right option. We had only four people trying to do all."
Pros: "Attentive crew members."
Cons: "Worst landing in a commercial flight I ever had."
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Cons: "Plane delay made us leave after midnight."
Cons: "Flight was late by 1 hr 20 mins, Latam should have informed us better on delays and resulting changes."
Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."
Cons: "The seats were very uncomfortable and cramped."
Pros: "Very smooth, great staff."
Cons: "Water available in waiting area."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Cons: "The Wamos airlines really bad plane, no tv working."
Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"
Cons: "airport in pereira held the flight for two hours, so I missed both my connections in bogota and miami. LATAM was nice to give me a hotel for 3 hours of sleep, but I arrived a day later and had to buy a new ticket"
Pros: "Seats were fairly comfortable"
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Cons: "At least offer something to eat and drink on flight."
Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"
Cons: "Yes the boarding it was terrible"
Pros: "On time"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "excellent in alla aspects"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"
Pros: "it was a very nice and pleasant trip!"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Cons: "When we got to the airport we were told our flight was cancelled.it was really a bummer because we did not get a notification when we checked in online the night before. We told them we had a flight to the US on the same day, so they notified the Latam office in Santiago. When we go t to Santiago, we only had an hour to spare for our next flight. They help ed us out with the boarding, skipping the long lines. That to me was impressive."
Pros: "Good seats and service"
Cons: "Hidden bag fees make this airline a low value-for-money option."
Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Pros: "The flight itself was great. No problems with with the actual process of boarding or landing. The flight was even ahead of schedule. The problem was with the transfer."
Cons: "Normally, international-domestic transfers are pretty difficult to coordinate. This particular one (Bogota>Miami, Miami>San Francisco) seemed particularly so. On top of being just enough time to wait for our bags, drop them off with the next airline, walk across the airport, enter security (which went exceedingly slowly), we had just enough time to get to the gate before boarding. This is why I gave a lower rating."
Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"
Cons: "The plane is ok but it is an old 767"
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "Ticketing and boarding were well executed."
Cons: "The service was slow and not very helpful."
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Cons: "Poor leg space Entertaiment Poor food"
Cons: "1 hour delay....., without explanations-"
Pros: "The flight was good. The food was good.. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Cons: "Just about everything"
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Cons: "I find seats a bit narrow"
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "delayed/not on time"
Pros: "Quick and easy"
Cons: "Overbooked flight. Had to check in carry on for not having any space available"
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Cons: "Surprised to see they charge $50 carry on fees at the gate."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "In flight entertainment and service was fabulous."
Cons: "No complaints"
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "The friendly and attentive flight staff."
Pros: "I enjoyed the crew members, they were very nice and smiled despite it being so early. I also enjoyed that they mentioned about the free movie watching option if you have the AA app."
Cons: "I didn't like that they didn't offer any snacks such as pretzels or cookies. Other than that, it was a very comfortable flight."
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Pros: "Service in coach was nice and attentive."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Poor customer service"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Rude flight attendants, filthy plane"
Cons: "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "Entertainment is rather limited."
Pros: "The crew was very good. The pilot kept us updated on the turbulence and reasons for delay on food and beverage service."
Cons: "It was difficult to hear what the staff was announcing during boarding. They were not speaking clearly and loudly enough to hear."
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Seats are the most uncomfortable seats ever"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Great food and headphones"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "Tell me to get the United app before we're in the air, I had no entertainment the whole way"
Cons: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pros: "On plane staff was very pleasant!!"
Cons: "Too long of a flight delay!!!!"
Pros: "Fast and easy"
Cons: "Entertainment and bigger seating"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Flight was on time and crew was friendly"
Cons: "Seat was quite uncomfortable and I would love more soda choices."
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pros: "Check-in process was smooth"
Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."
Pros: "On time, flight attends are superb"
Cons: "Cramped seats due to greedy corporation trying to appease the share holders"
Pros: "Rapid boarding and comfortable seat. The flight attendant was great!"
Cons: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
Cons: "The fact that no one could connect to the internet, and the crew insisted that it was in fact on."
Cons: "Worst crew, bad food, small personal space. Cheapskate company."
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pros: "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
Cons: "See above. Amenities were terrible as was leg and seat room."
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Everything was perfect."
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "They passed out drinks late !! Too close to landing time ."
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "I am lucky to check-in earlier with United, staffs at counter is very nice and courtesy, he was able to book an earlier flight so I could catch up on time with my scheduled flight to China, I was boarding the United 9:45 but its departure was roughly around 11:15 am"
Cons: "Flight delay that could affect my international flight connection Which I had only 1:05 between flight"
Pros: "Easy on ! Organized"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Cons: "Seat area had a good deal of trash around it and in the seat back pocket"
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Pros: "Leg room was good and on time."
Cons: "For a 51/2 hr flight they only offered a beverage twice in a these litTle 4 is cups!! The united app was not working and the internet was sporadic which lent to a long long flight with no movies. Overall not impressed."
Cons: "Flight delayed and missed connection"
Pros: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Pros: "Crew members were nice"
Cons: "Very uncomfortable and crammed , my seat wouldn't go back and the headphone jack was broken so I couldn't enjoy movies"
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Pros: "Was very difficult time getting home on my schedule time. First they said they had no seating, then after calling mother explaining then had go back up she said she had seat. Worst flight I ever had with all these problems."
Pros: "Missed connection in SF to Medford due to other planes at our gate not allowing us to de-board on time to make my connection to Medford ...!!"
Pros: "Pre-check was fast Ride was pleasant Crew friendly."
Cons: "It was all good."
Cons: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pros: "We were making an emergency trip to S.F. and everything thing was on time."
Cons: "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
Cons: "When I booked the flight, we chose seats but when we checked in they said we had never chosen seats and split up myself and my husband. To watch anything it was $7.99."
Pros: "the crew , the services ."
Cons: "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "How nice the crew was"
Cons: "That I was in the middle and lost my phone at the airport"
Cons: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Pros: "Nice and easy"
Cons: "N a"
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Cons: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Cons: "Waited too long to land"
Cons: "The flight was delayed for over an hour and then cancelled. We had to wait AN ADDITIONAL three hours to get on another flight. My wife was able to make the flight change on her cell phone because of the slow response of the agents. Out of five flights on our trip, three were delayed or cancelled for a total of nine plus hours!"
Cons: "Flight was delayed multiple times due to the maintenance issues with the fuel tanks. Flight ended up being delayed an 1 plus."
Pros: "The smooth landing & the kind flight attendants."
Cons: "The seats were cramped. Many people carried on extra bags as the price per bag checked was $25.00 a bag -- so there was a lot of bags carried on and delayed the process."
Cons: "The flight was cancelled"