Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Cons: "Everything was great!"
Pros: "Seats are comfortable"
Cons: "Better snacks"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Cons: "Delay taking off and delay arriving to gate due to scheduling."
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Pros: "Seats were comfy"
Cons: "Not having to switch planes"
Cons: "Better snacks"
Pros: "Alaska service is always great"
Cons: "I waited to leave and to get off the plane"
Pros: "The one Airline stewardits was really sweet she remembered me from my flight to San Diego."
Pros: "I do quite a bit of traveling, and experience different airlines both domesticat and international. Alaska continues to impress me, and over-delivers highly on all fronts! I always look forward to my trips when I get to travel on Alaskan Air!"
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "Please be advised entertainment and food should have an NA next to them in my case"
Cons: "Can't think of anything"
Pros: "Crew constantly coming by if needed are willing to be flagged down. Loading the plan was so quick and efficient"
Cons: "No entertainment"
Pros: "Very easy great movies friendly service"
Cons: "Flight was to short didint have time to finish watching my movie lol"
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "This was the most leg room I've ever seen in economy class. For someone who's tall--that's a huge plus. However, I couldn't sleep because I was so cold. I was wearing a sweater and long pants and was still freezing."
Cons: "The temperature in the cabin was way too cold."
Cons: "We were bumped and downgraded because staff routed us to the wrong terminal. What a mess the Virgin takeover is at San Diego."
Pros: "My flight was great. The flight attendants were very good. I How they enforced the rules. They did it in a professional way that was direct but not bossy. The pilots were great. The landing was so good. My son called it “buttering the bread”."
Cons: "My only complaint was that my complimentary alcoholic beverage was a very small pour. I had a glass of Chardonnay and for the price I paid to upgrade my seat to premium, it should have been a larger pour or at least a refill!"
Pros: "I appreciated the assistance getting to my connecting flight in time. Great service!"
Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."
Cons: "Seats need more padding."
Cons: "The seats are somewhat comfortable. They don’t have TV screens at each seat, but they do provide them for $10 or you can stream free TV or movies for free thru the Gogo app. Not bad, but would have rather had a screen"
Pros: "Jo and lauren are the best!!! Best flight i’ve ever been on. Keep up the good work and service"
Pros: "it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines"
Pros: "Service with smile...Every employees are very polite & Kind"
Pros: "Power outlets, free entertainment, staff"
Cons: "Very full flight"
Pros: "Plane was clean and seats roomy. Great staff!"
Cons: "No issues I can think of."
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "All the staff member were really kind and helpful. The boarding and the unboarding was made smoothly."
Cons: "The seat are a bit uncomfortable and theres not much leg room for tall people."
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Pros: "Punctuality and kindness off employees."
Pros: "Aircraft was new. Onboard PA system was good. Flight attendants were very nice."
Cons: "Flight was late. Flight was packed to the gills. Some passengers jump the line to board early, slipping into first class. There's a disconnect between the agent who announced the boarding groups and the agent who scans the tickets. The latter doesn't really look at the ticket anymore. at least 24 people boarded during he first class call to board."
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "Everything....on time departure. Early arrival! Time for a drink and a snack"
Pros: "Great flight all around"
Pros: "After traveling on United earlier this week and having a horrific experience, Alaska airlines was the complete opposite. I had no problem making connecting flights, and all your staff was very friendly And helpful! I only wish you were in the southwestern part of the country as I live in Tennessee!"
Pros: "We were in time, staff very friendly, very clean plane"
Cons: "The return flight was late, the walk way to board the plan was wet, many people were asked to check their bags because the returning plane was smaller."
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Cons: "Don’t get the egg salad breakfast sandwich. It’s got more turkey and cheese than egg salad."
Pros: "Comfortable seats"
Cons: "Free BBQ DINNER"
Cons: "Just about everything"
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Cons: "delayed/not on time"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Pros: "Quick and easy"
Cons: "Overbooked flight. Had to check in carry on for not having any space available"
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "Everything happy and in time. Nice staff"
Pros: "It was o k."
Cons: "No complain"
Pros: "In flight entertainment and service was fabulous."
Cons: "No complaints"
Cons: "The crew looked very bored."
Pros: "The friendly and attentive flight staff."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Smooth flight- communication from the pilot, free beverage, movies, what more could a person ask for"
Cons: "No leg room."
Pros: "Service in coach was nice and attentive."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Poor customer service"
Cons: "Flight was very delayed"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Cons: "The long delay was terrible"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "Super service from a great crew!"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Rude flight attendants, filthy plane"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "I liked the crew they were really helpful"
Cons: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Cons: "Hour late crew rude"
Cons: "Flight attendant rude. No smile, only saw them once"
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Seats are the most uncomfortable seats ever"
Cons: "Everything was perfect"
Cons: "That there is no internet"
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Cons: "Tell me to get the United app before we're in the air, I had no entertainment the whole way"
Pros: "On plane staff was very pleasant!!"
Cons: "Too long of a flight delay!!!!"
Pros: "Flight was on time and crew was friendly"
Cons: "Seat was quite uncomfortable and I would love more soda choices."
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pros: "Check-in process was smooth"
Pros: "Lot of space nice flight professional crews"
Pros: "The flight was very good and no problems were encountered."
Cons: "Nothing to complain about."
Cons: "Started with waiting in the terminal, only way to get anything to eat is through United self checkout. Bought a veggie burger paid for it then told at the pick up counter they don’t have any. Need to track down a manager to get a refund. He says he issues me a refund but it never came through. Then on the flight WiFi isn’t working, no entertainment on a cross country flight of 6 hours. Not a word mentioned, no credit offered. Was offered credit by delta for the same issue on a flight half the length of time. Super uncomfortable seats. Also no current to charge devices. My friend moved up to a different seat that was empty to try to get power for her phone and told she needs to pay 160$ to sit in that seat even though the plane is half empty. Just really poor experience overall.."
Pros: "On time, flight attends are superb"
Cons: "Cramped seats due to greedy corporation trying to appease the share holders"
Pros: "Rapid boarding and comfortable seat. The flight attendant was great!"
Cons: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Pros: "It was quite average, nothing special.They severed some drinks and you get a bag of pretzels. The staff was very friendly and nice. It was only a 1 1/2 flight, so the only entertainment is magazines."
Cons: "The legroom was fine for me, but if you are about 6ft tall or over, you will feel a little cramped. Try to get an exit row seat if can."
Cons: "Worst crew, bad food, small personal space. Cheapskate company."
Cons: "DEN security line was long and slow"
Pros: "Flight was on time, clean, comfy."
Cons: "Media wasn't working on the seat screens."
Pros: "Everything was perfect."
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "They passed out drinks late !! Too close to landing time ."
Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "I am lucky to check-in earlier with United, staffs at counter is very nice and courtesy, he was able to book an earlier flight so I could catch up on time with my scheduled flight to China, I was boarding the United 9:45 but its departure was roughly around 11:15 am"
Cons: "Flight delay that could affect my international flight connection Which I had only 1:05 between flight"
Pros: "Easy on ! Organized"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Cons: "Seat area had a good deal of trash around it and in the seat back pocket"
Cons: "Not Applicable"
Pros: "Leg room was good and on time."
Cons: "For a 51/2 hr flight they only offered a beverage twice in a these litTle 4 is cups!! The united app was not working and the internet was sporadic which lent to a long long flight with no movies. Overall not impressed."
Pros: "Smaller plane enhanced comfort"
Cons: "Did not use entertainment app"
Cons: "Flight delayed and missed connection"
Pros: "Was very difficult time getting home on my schedule time. First they said they had no seating, then after calling mother explaining then had go back up she said she had seat. Worst flight I ever had with all these problems."
Pros: "Nice staff"
Cons: "Little delay"
Pros: "The United Club Lounge is the best."
Pros: "Pre-check was fast Ride was pleasant Crew friendly."
Cons: "It was all good."
Pros: "Houston flight was really fast!! Can't complain at all"
Cons: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pros: "Crew were nice and flight was on time."
Cons: "I didn't know i needed an app before i will be able to enjoy entertainment on board, so i had to pay for internet to be able to download the app to be able to watch movie. PA system wasn't gud."
Pros: "How nice the crew was"
Cons: "That I was in the middle and lost my phone at the airport"
Cons: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Pros: "Nice and easy"
Cons: "N a"
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Cons: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Cons: "Waited too long to land"
Cons: "The flight was delayed for over an hour and then cancelled. We had to wait AN ADDITIONAL three hours to get on another flight. My wife was able to make the flight change on her cell phone because of the slow response of the agents. Out of five flights on our trip, three were delayed or cancelled for a total of nine plus hours!"
Cons: "Flight was delayed multiple times due to the maintenance issues with the fuel tanks. Flight ended up being delayed an 1 plus."
Pros: "The smooth landing & the kind flight attendants."
Pros: "As above"
Cons: "As above"
Pros: "Everyone was kind and professional."
Cons: "There was one guy helping me with my boarding pass who was rude."
Cons: "The flight was cancelled"
Pros: "It was good to be in Houston for a brief moment!!"
Pros: "Quick trip."
Cons: "Other passengers. People are really do well on flights these days."
Cons: "Seats that recline."
Pros: "Loved the price"
Cons: "That you must pay for all drinks including water"
Cons: "Frontier is an airlines that doesn't care about its customer. Period!"
Pros: "They did a great job and baggage is free for active-duty military"
Cons: "They did a great job and baggage is free for active-duty military. Bathrooms were clean and staff was professional."
Pros: "Very prompt on time ,comfortable flight"
Pros: "Cost of ticket"
Cons: "Paying for bag delays and the chairs and no free snacks offered"
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "The seats did not recline"
Pros: "Cheap flight . Luckily looked into there baggage rules. Cheap flight means they don't offer any entertainment nor complimentary drinks.I didn't know this but would use thier services again and again at the prices I paid."
Cons: "The change of flights. Had to stay in airport overnight!"
Cons: "Over an hour late. Again. Never flying frontier in the future. This was my first and last experience with them."
Cons: "the seats.. the space.. the arm rests.. the tray tables.. everything"
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Pros: "All in all the flight was typical for a low fare flight, comfortable for an unreclining chair, and as clean as would be expected."
Cons: "The only problem was that it was an overnight flight and about two in the morning members of the flight crew gathered at the back galley and began to talk and laugh rather loudly. Not only did they wake me up but they woke a little girl who began to cry loudly for some time. Perhaps they did not realize their loudness because they were friendly on and off the plane, but it was rather frustrating."
Cons: "The flight coming in before we left got there luggage lost and caused us to miss our flight because there was only one person dealing with all check ins and lost luggage"
Pros: "This was our first time using Frontier and we were skeptical because of the low fares. At each step along the way we were glancing at each other and waiting for the other shoe to drop, but were very pleasantly surprised by the end of the trip to have found nothing wrong or hidden. As a person who has flown regularly for over 40 years on both budget and full service carriers, and had always enjoyed it up until the late 90’s, at which time I really began to dread going through the entire process; this was a really pleasant surprise. On our way home in the car after our return, both my wife and I agreed that this was the first time in years that we didn’t have any complains about the experience and that we actually had mildly enjoyed it. Maybe that was just a lack of pain. At least on this first time using Frontier we got more than we expected. I think if you take the time to understand the business model the first time you book and you follow the booking process; the seat and baggage selection choices and the check-in procedures, you will get a good bang for your buck. We did upgrade some selections but even with that, we were still way under the next carriers fare price point. Maybe if we had not taken the opportunity to upgrade during the online booking process it might have been a different experience. This flight was two round trip tickets from Cincinnati to San Diego. The first part was a non-stop and the return was a one-stop in Denver. All three legs were on an Airbus 320’s. On all three legs we had isle seats in the first 6 rows (2C/ 2D, 3C/ 3D and 6C/ 6D). We don’t care about, nor expect frills; we only want to get there and back comfortably with good value fares; and that’s what we got."
Pros: "The crew was nice and the boarding was efficient, which allowed us to get out on time despite a late arrival from the flight before."
Cons: "The plane was freezing - I had on a long sleeve shirt and hoodie and I had to keep the hood up just to keep from freezing. Also the seats are basically metal with thin padding, s o it's extremely uncomfortable."
Pros: "The cheap price"
Cons: "No complementary drinks such as soda or snacks such as peanuts or pretzels"
Pros: "it was a safe, uneventful flight, got me there on time."
Cons: "Baggage rules as strict."
Cons: "Long layover. Lies about why there was a layover. Disrespectful people at the counter. If I could give neg stars I would. Lol"
Pros: "Boarding was ok"
Cons: "The airline charges for everything from carrying a bag on which just about every other airline does not. You have to pay to pick your seat, if you are flying with a friend or significant other you will not sit near each other unless you pay. There are no snacks or drinks offered other than water, you have to pay for any snack or juice/soda. You have to pay more to get seats with a normal sized food tray, otherwise you get a food tray the size of an iPhone. Seats do not recline. Will never fly frontier again"
Pros: "The gate for my connecting flight was just by the arrival gate making possible short wait in Denver. Also friendly service. Also on time flights."
Cons: "The seats are pretty hard and uncomfortable. $3.00 coffee and tip was new to me."
Pros: "The flight was on time, pleasant boarding, clean aircraft."
Cons: "I am a frequent flyer -not without frontier but with other airlines-and this aircraft has by far the worst seat. It does not recline At all and its hard. My whole body was aching after the 4.5 hour flight. The flight attendants had no proper attire I could not even recognize who was a crew member and who wasn't unless I looked really hard at their badge hanging around their neck. They did not treat us professionally as well, complete lack of respect . This does not cost money to the company to improve."
Pros: "Flights were pretty clean and decent. Seats were moderate size not too small as I was told by some of my friends. Planes were neatly maintened and newly built. Free water offered which was expected."
Pros: "On time,friendly flight attendants"
Cons: "Late take off small seats"
Pros: "Left on time"
Cons: "No shoulder room"
Pros: "The crew and conditions in which the planes were maintained. Our pilots were fantastic"
Cons: "The inexperienced personnel at the check in at Pittsburgh terminal who messed up my boarding pass, didn't have that I paid for carry on on the pass, this caused me further problems in Denver. Please train your people better."
Pros: "we got to our destination safely"
Cons: "We booked our flight to san diego with a short layover in denver. 2 days later they canceled our original flight and put us on a slightly later flight, which would make us miss our connecting flight in denver, so then they gave us a 7 hour layover in denver, we had planned on having dinner in San diego, but ended up getting to our hotel at 3 AM. They would not let us cancel our reservation and they promised us a $50 voucher, that never came. very subpar, and with the state of air travel these days that's saying a lot."
Cons: "took 5 flights on a XC trip in two weeks. 4 of the 5 flights were late/delayed."
Pros: "Seats provide lower back support."
Cons: "90 minutes late"
Pros: "Cheapish minus extra fees"
Cons: "Extra fees uncomfortable seats poor service"
Cons: "We had a three hour delay in Denver due to crew. I am leaning towards not booking with frontier anymore because of this continues issue. This is the third time I've had this issue with Frontier in less than 3 months."
Cons: "Very uncomfortable. Wouldn't want to fly a longer flight. When we exited the plane we were stuck in the hallway between the plane and the airport door for 20 min. There was no one to unlock the door. Passengers were starting to panic. Someone called 911 to get us out. Terrible experience."
Pros: "Fast and easy frontier employees are very helpful"
Cons: "They don't take cash with foods and drinks and my card wasn't working"
Pros: "Noticably nice crew."
Cons: "Hate the new seats that don't recline and don't have the flaps on the headrest. Had to wait 15 minutes on the tarmack before unloading, due to a repair call for the previous airplane for our gate."
Cons: "Kayak should not include pricing from this airline in its comparisons with other carriers. With all the required added fees, it's very misleading"
Cons: "I purchased my ticket through KAYAK-assuming that meant I had a seat on an aircraft. Oh no, when one checks in for their boarding pass, you then must purchase a seat for anywhere between $13-$30 dollars. And, wait there's more...you have to also pay and additional $40 for the pleasure of dragging your own carry on luggage onto the plane. I had to pay an extra $65 both ways. I hate scam my, sleepy marketing and will NEVER fly Frontier again! Oh, and if you don't buy the $30 seat, it doesn't recline. And bring your own water because, you cannot even get a water without paying extra. Horrible Experience!"
Pros: "You have to pay $45 for carry-on luggage - this was not made clear anywhere in the purchase process."
Pros: "Didn't like having to pay for checked luggage."
Cons: "Being charged $45 for a small carry-on bag is atrocious. Multiple people around me had bags bigger than mine who said they were not charged. My bag even fit underneath the seat. Somehow I was conned into paying. I will never book a flight with Frontier again."
Pros: "Well, I initially thought I was getting a good price on a fare, however..."
Cons: "after arrival at the airport, I was charged -$18 additional dollars for a STANDARD seat -$60 additional dollars for EACH checked bag -$5 dollars for ALL refreshments to include water All these extra fees resulted in over $160 dollars in ADDITIONAL charges. for an uncomfortable (the seats were no better than cheap lawn furniture) unaccommodating flight experience. You'd be better off paying a little extra for a southwest or delta flight know what you're paying for UPFRONT, and it will be a much more comfortable and enjoyable experience. DONT FLY FRONTIER"
Pros: "Pricing was very reasonable. Flight crews were, for the most part great, although I was a bit put off by one attendant who chewed gum throughout the entire flight."
Cons: "Severe weather in Denver caused significant delays for departure and while I realize that the weather was the major factor, changing gates several times in a large airport for departure made Frontier look as if they were not prepared for events such as this. On the return flight, we arrived early only to find there were no gates available for deplaning."
Cons: "Had to pay even for my carry on, in the end the flight wasnt as cheap as i thought"
Cons: "Long lines to check in. Only three people working the counter. No communication with passengers waiting to check-in. Very poor communication with people waiting in line. Did not like the fact that I had to pay to select a seat."
Pros: "seats were some what comfortable"
Cons: "did not like the fact that I had to pay extra for a seat when I already purchased a ticket"
Cons: "It was just so uncomfortable and they had all the hidden fees of Spirit, which in my opinion are very predatory. I wish I knew they changed their model in the past few years or I wouldn't have flown them."
Pros: "On time and efficient"
Cons: "Price gouging on flights over the holidays is not cool. And an extra $100 just for a carryon bag is just ridiculous."
Pros: "Crew moved me because I have a service animal. Then offered the guy they moved compensation for moving him. But not me. Huh."
Cons: "Anything. Everything. Spirit sucks."
Cons: "The flight attendant was laughing and distracted during the safety announcement. During safety rules it’s extremely unprofessional to laugh and be distracted. Made me fearless confident of staff if an emergency happened"
Pros: "The plane was brand new and very clean and spacious. The flight was also so cheap. The negatives are that the seats don’t recline, there is no Wi-Fi on the plane or option to even purchase Wi-Fi, there was no entertainment, and because of the low prices, not even the water is complementary. Excellent value"
Pros: "Friendly staff"
Cons: "Would like option to add carry on during ticket purchase. Did not see this when I booked so had to pay extra upon arrival. If it’s there is easily missed."
Pros: "Nothing, at first how cheap it was, but one quickly realizes you get what they paid for."
Cons: "The fact that they blamed the weather for their in ability to land, but the reality is that the airline is so cheap they don't carry enough fuel to be able to give it another go at landing in Las Vegas. We were literally only about 15 20 feet from landing at our destination when the pilot decided to speed up and give it another go. But then they gave us some b.s. about how their gate was taken and they had no other available gates, but then they blamed the weather. Wish they could get their story straight. Anyway, the airline just stranded us in Los Angeles, which is even weirder since we took off from San Diego..."
Pros: "Easy boarding process"
Cons: "No leg room"
Pros: "On time"
Cons: "Other airlines don't charge for carry on if I would of known I was going pay for my two bags wouldn't of flew with you guys"
Pros: "One flight attendant"
Cons: "The bumpiest most terrifying flight of my life and so many hidden fees"
Cons: "Very dirty!! Used coffee creamers in seat pocket, crumbs all over seat... disappointed."
Cons: "They were so late on our flight. Wouldn't serve us water or let us get up. Oh and hour lugggage took forever"
Pros: "Friendly flight attendants. Decent boarding experience Friendly gate attendants. Expensive luggage costs Cheap prices"
Cons: "Seats are uncomfortable, don't recline Arm rests are small and uncomfortable No in-flight free snacks or water"
Cons: "A seat and one bag are more than the flight. Personnel are rude. Only care about charging the extra fees. I ask a stewardess to wake up a young man next to me who was sleeping and resting on my arm. She said you wake him"
Pros: "I had special situation and customer service handled everything superbly!"
Cons: "The seats do not recline."
Pros: "Seats and space we're awesome"
Pros: "Flight crew was kind and had a great sense of humor. Smoothest landing EVER."
Pros: "The last at the check in counter was amzing and super friendly."
Cons: "I tried to print my ticket out online and 1 hr 45min beforehand and it wouldn't let me so I had to go to the kiosk and print it out there but by the time I got to the kiosk there was a line that was 2 hours long to check in and so I waited a little bit and then was unable to get to the end quick enough. It would have been $100 extra to change my flight to later today and there were no refunds even though I started in the line before 45 mins before the flight."
Cons: "Flight was delayed 2 hours!"
Cons: "No free snacks Have to pay for everything including boarding pass"
Pros: "When we went to the ticket counter to drop off our check bag, we learned there was a mistake with our tickets and we had only paid for the check bag on one leg of the round trip flight. Jack saved the day and got us fixed up without charging any penalty fees."
Cons: "$40 checked bag was more than the actual fair, but that's the price you pay to travel these days!"
Cons: "sitting in the plane for an hour after we landed to get a gate."
Pros: "Getting off the plane with the knowledge I would never, ever fly this airline again."
Cons: "- I ended up paying over $400 for my "discount" $200 ticket after paying for checked bags, a bus to Chicago, cab to the bus, and then $20 to mail my dirty laundry home to avoid paying for another checked bag... I could have flown out of my own town for $360. - They even charge for carry ons!!!! I had to put on several layers of clothes and 2 hats and stuff my jacket pockets with all my socks and underwear to avoid paying $55 for a carry on - The seats don't go back - Zero entertainment - They don't even have complimentary WATER on the plane - They don't even have a magazine with a Sudoku"
Cons: "We missed our flight because of an accident on the highway. When we got to the check in counter we had already checked in online), they wouldn't print our boarding passes. The plane wasn't supposed to to depart for another 20 min. They refused anyway, and they wouldn't book us on another flight. We took flew southwest home."
Pros: "I liked the crew. You should offer water. At least.. Seat should move."
Pros: "The price of the original ticket was cheaper then any other airline but..."
Cons: "It is ridiculous that you are charged checked bags, carry on bags, drinks, snacks. The plane was uncomfortable with very little room, no cushion in the seats, the arm rests and tray table are useless because they are so small. The gate number wasn't on my boarding pass which made it a pain to even find the gate and I'm currently waiting for luggage that hasn't even started coming out. It has been 20 minutes since the plane landed. I would much rather pay a little more for southwest to get great service, comfortable rides and etc then ever travel on your airline again."
Pros: "The price was reasonable."
Cons: "The seats that don't recline, and the high prices for any refreshments."
Cons: "Missed this flight because I never received a notice for this flight departing 40 minutes earlier than the scheduled time."
Pros: "The boarding process was the only thing that was good about this flight"
Cons: "I thought that the price for Spirit was an apples to apples comparison to all other flights on Kayak, , but this great deal, ended up costing the same as the Delta deal I almost booked. It costs $55 for a carry on bag each way, so the total was about the same as the major airlines."
Pros: "Low initial price"
Cons: "Seats are not proper airplane seats"
Pros: "Great value overall, and great service."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "I cancelled my flight, but still received this, interestingly! I had no idea when I booked that even a carry on suitcase would cost extra! I was so angry, and nothing could be done. Therefore, I cancelled the flight at an additional cost and booked with Southwest, who is extremely generous with baggage accommodation. I was very happy with Southwest."
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "Flight was on time and they boarded us quickly to leave as early as possible."
Cons: "Seats are cramped but it is to be expected at this price!"
Cons: "Nothing about them."
Pros: "Flight itself and employees get the job.done."
Cons: "Their website check in sucks! Spirit should be embarrassed but they dont care."
Cons: "carry- on fee of $55. Luggage took too long, about 30 minutes wait after we got to the carousal"
Pros: "55.00 charge for each lugage. Know yu will have no customer from my stand point."
Cons: "Spirit have lost me as costomer foe ever regardles if offers me a free rate."
Cons: "Seats aré very uncomfortable"
Cons: "It was not clear to me that a carry on would have additional costs. I would not have selected this flight had it been clear. The difference in aditional costs between airlines makes a tool like kayak somewhat misleading"
Pros: "Went smooth and without delays, definitely will flight with Spirit again."
Cons: "Canceled flight for no reason. Only was notified on my way to the airport. Got stranded and very inconvenienced. Worst airline ever and I will never use Spirit Airlines again."
Cons: "When I checked my bag, the baggage representative assured me that even though I checked my baggage late, she assured me that my baggage would get to Oakland that day. Then on the flight, a flight attendant told me my suitcase might not make it to Oakland unless I got off the plane and got onto a flight that arrived in Oakland at 11. I had an interview in Ukiah the next morning at 9:00, so I explained to the flight attendants and baggage representatives that I would be screwed if my luggage did not arrive in Oakland. My bag did make it but it was a constant struggle to get honest information, let alone any information out of Spirit staff, who gave me a heart attack for no reason."
Cons: "They told the lady with the service animal that she had to force her dog onto her lap. When she asked for bulkhead seating, they said it was already filled and paid for, and that she should have paid ahead of time. She pulled out a full printout of the rights and space required for service animals. They showed it to the captain, returned, and told her the law didn't matter, this was their policy. On Spirit Airlines, people with service animals are required to pay more than other customers, and are generally disrespected and mistreated."
Cons: "I tried to check in online and they wanted a password which I didn't have and I click on multiple times to reset my password and was never send the email to reset it. Then I went to the airport and the lady at the counter could not find me in the system for that flight so I was unable to get on because it was full. Offered me another flight but was to late in the day because I was only in Vegas for 1 night to visit family from Ireland. In short I missed my trip and ended up paying for a hotel room and flight I never got to use. This is the 2nd time in one year this has happened (last was Delta using Alaska for a flight from Bend to Portland) Alaska counter when the extra mile to make sure I made that flight. So the question is, is the problem the airlines or Kayak ? used Kayak for along time and have had no trouble before but this not good customer service. Thank you, Kenneth"
Cons: "My flight left at 0928 on December 22, 2015. I was waiting in line while the flight closed 45 minutes before the flight left. There was another flight but it was already booked and there was not another flight until the 25th of December. The airline was not trying to assist me in my problem. All they said was " It is to late, you will either have to wait until the 25th or I would have to buy another ticket."
Pros: "on time"
Cons: "fee for water and coffee"
Pros: "Quick boarding. On time, even early."
Cons: "I actually greeted attendants. They did not greet me. Other passengers could not follow directions. It was annoying but obviously not spirit's fault."