Pros: "Comfortable seats, friendly crew. The baggage claim staff were very helpful!"
Cons: "I went to Seattle, my bag went to New York."
Pros: "At 7 PM July 21 we booked flight through KAYAK linked to Alaska airlines. That part worked and picked seats. We were unable to check in online (try again message. At kiosk 525 am San Diego airport it would not allow us either. By the time we made it to the desk it was 537 am. They would not issue."
Cons: "Ironically we had no issues checking in for the return flight through Delta Sunday 7 pm when we booked the flights. Therefore we could not leave San Diego and Alaskan Airlines front desk said we were three minutes late in person and would not issue boarding passes. We missed our soccer playoffs."
Cons: "Flight delays. Departure gate change and long walk across airport"
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "It was from missing my connecting flight since I wasn’t able to get to my destination that day I had to wait a day."
Cons: "Pay for my parking since I had to leave that day and come back the next day."
Cons: "The airflow is too far from the isle seat making it a bit uncomfortable for the middle seat. The lack of entertainment outside of using a personal device was meh. And the price for some of the features are aggressive. Unless you are a T mobile customer..."
Pros: "I would like a airline ticket ."
Cons: "I didn't like that the dog was sniffing in my bag and rubbing against me"
Pros: "Boarding was smooth"
Cons: "Snack, staff behavior was below average"
Pros: "The red head steward"
Cons: "The hipster sitting next to me and the small seats"
Pros: "All the teem all the services"
Pros: "Nice flight attendants"
Cons: "45 minute delay pilot said it was because a lot of planes fly into Seattle. The plane was obviously late coming into San diego. 3 day old tuna can smell in airplane. No food. I hate this airlines."
Cons: "Only negative was we were Early and our gate wasn’t ready and we sat on the runway for over 20 minutes"
Pros: "Flights were on time--thank you!"
Cons: "I wish the gate wouldn't change from boarding pass to actual boarding--especially if the change is far apart (a C gate to an N gate). I landed in N, went to C because that's what my pass said, had to run back to N because it changed. Drink service seems very slow--either a new system is slow or did you used to start more carts? It's frustrating when you're thirsty and the cart is right in front of you but still takes 15 min to get to you."
Pros: "Polite, professional at every Alaska contact point."
Cons: "Kayak mis-cue that cost me $90"
Pros: "The flight was great and comfortable"
Pros: "Flight was fine and on time."
Cons: "They make such a big deal out of the cheese tray—I think they’d be better stocked. They ran out by the middle of the plane. The flight attendant let me know I should reserve one next time. Now I know."
Pros: "Friendly staff, quick to get on the plane after a long wait in the security line. TSA is very inefficient in SAN."
Cons: "The cabin crew didn’t let us know we got free drinks on the premium seating area. Hey should invite us proactively to order our drinks. The menu does not contain info on what is included on the premium seating purchased. The seats are too narrow."
Pros: "Love Alaska airline!"
Cons: "Bag did not arrive at arrival gate and was late"
Cons: "Flight was late and crew was very rude about it. Not to mention the flight times kept incorrectly updating and I almost missed my flight even though I was 4 hours early to the gate. Worst experience flying that I have had."
Pros: "Jo and lauren are the best!!! Best flight i’ve ever been on. Keep up the good work and service"
Pros: "Short flight from seattle to san diego but crew nice and professional and flight was EARLY both ways."
Pros: "Plane was on time"
Cons: "zero food choices and minimal drink service for an over 3 hour flight. attendants pften appear unprofessionally attired,as in they are in t-shirts."
Pros: "Great snacks, easy and smooth boarding, friendly crew, comfortable seats, and plug-ins for phone charging embedded in the seats!"
Pros: "Lots of leg room! Really nice food options! Nice staff! I liked the assigned seats!"
Pros: "Aircraft was new. Onboard PA system was good. Flight attendants were very nice."
Cons: "Flight was late. Flight was packed to the gills. Some passengers jump the line to board early, slipping into first class. There's a disconnect between the agent who announced the boarding groups and the agent who scans the tickets. The latter doesn't really look at the ticket anymore. at least 24 people boarded during he first class call to board."
Cons: "Lost baggage, no compensation"
Pros: "The crew before the flight were really nice. Thx Anna! Very nice & comfortable flight"
Cons: "The boarding system"
Cons: "The middle seat is horrible there. It's tight, don't have a tray table in front of you or a pouch. Also the charger the row is right in front of you so the other two people plug there stuff right by your feet. You pay extra for this seat which I would never do again."
Pros: "Loved that the captain/flight attendants updated us with the location of significant places we were flying over. I always wind what I'm looking at. Thank you."
Cons: "It was fine"
Cons: "Was placed on Stand by until the very end and everyone else had boarded. Kids (ages 9 and 4) were all separated from us and each other. Tix bought 6 months in advance, no excuses. Best they could they could do was get me on and next to the 4 year. Dad and 9 year old separated. Get on the he flight and the wifi is down so no on fl Got entertainment. Just really bad all the way around."
Cons: "I was not able to use my TSA Pre Check and no agent would heklp correct the mistake"
Pros: "very great service and staff, clean airplane, space"
Pros: "Smallest seats ever, sweating waiting for everyone to get settled since there was no air what so ever. Because if that, I had 2 stinky people sitting right next to me smelling of extreme BO so I wanted to gag. I liked being able to charge my devices and use wifi for free though. That's the only thing that kept me calm."
Pros: "Good flight overall."
Pros: "Everything was good"
Pros: "The actual flight was quicker then 3 hours."
Cons: "All terminals were full at 10pm and was on the plane for almosthe another hour waiting."
Pros: "Mother needed wheelchair assistance, very accommodating. Traveled back with nephew a Marine, as very accommodating and respectful"
Pros: "Flight was good"
Cons: "Flight crew was rude"
Pros: "Newer plane"
Cons: "One crew member was snotty, free wifi for TMobile customers only"
Pros: "Flight was 40 mins early!"
Pros: "Ist Class upgrade, flight left early and landed early"
Pros: "Clean and comfortable"
Cons: "Fat lady beside me spilling over into my seat."
Pros: "The crew r very nice smiling , responding"
Cons: "Inspite of our request for wheelchair , no one waiting us we spent 25 minutes waiting wheelchair Persone and we r the last Persone arrived on baggage claim area"
Pros: "Boarding process was quick and easy definitely worth the extra more compared to southwest"
It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "The flight was more than 4 hours late making us miss our connections"
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Cons: "Trying too hard to fit as many as possible"
Cons: "Couldn’t pick my seat"
Cons: "The plane bathroom was old and junky"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Cons: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "Excellent crew"
Cons: "Leg room"
Pros: "Sadly, nothing"
Cons: "Big bulky guy next to me insisted on using all of the armrest, all the time. Crew only greeted white passengers with a smile - which is something I'm noticing in many Delta flights (don't see that happen on Virgin or Alaska) I could see the luggage handlers throwing each bag onto the conveyor belt like they had a personal vendetta against each bag. They made an extra effort to toss each bag IN THE AIR so it lands with a thud. Seriously apalling!"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "Everything was great"
Pros: "On time flight"
Cons: "Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude."
Pros: "First class service was excellent, food was good and entertainment was also good."
Cons: "We were delayed about 5 hours but overall flight was good."
Cons: "I took three flights from San Diego to San Francisco, San Francisco to Chicago, Chicago to Montreal. San Diego departure was almost an hour late. The Chicago departure was half an hour late because the pilot wasn’t checked in yet. It is very frustrating when I run through Chicago airport from B to E"
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Cons: "They delayed our flight 4 times, over 4 hours, told us the flight moved to a gate that didn’t exist, gave us erroneous information about alternate flights, assigned 3 different planes that needed maintenance, and then we waited over 2 hours to talk with a supervisor. I finally had them rebook me on Alaska Airlines (the best)."
Pros: "Rapid boarding and comfortable seat. The flight attendant was great!"
Cons: "Snack selection wasn't impressive, as was the onboard entertainment unit - small screen and no flight info/map. Also no lounge access in San Diego since our ticket was through Air Canada."
Cons: "the person helping me couldn't understand her and she was aggressive and charged me too much and wouldn't make adjustments about it."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Pros: "Preassigned seating . . . that's about it."
Cons: "Well, we were greeted at the gate by an attendant who told us we'd probably miss our connecting flight and that we could go home and try again tomorrow or chance it. Then he charged $200 for my board bag (talking a surfboard to Costa Rica) and finally we arrived with 4 others just as our flight was scheduled to pull off and they couldn't be bothered to hold the plane for us as we sprinted across the airport."
Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."
Pros: "They gave us free food and free movies in order to try to make up for the huge confusion/hassle."
Cons: "My gate was changed twice and the flight was delayed by almost two hours because the plane we were supposed to take was out of service."
Pros: "It was a short flight"
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Pros: "Quiet and calm smooth flight"
Cons: "It was cold in cabin at first."
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Pros: "The staff were very freindly"
Cons: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."
Pros: "I was supposed to be the volunteer for overbooking problem, but the ground attendent helped me by arranging a seat for me. If she didn't do that, I would miss my next international flight. I'd like to say thanks here!"
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Staff was friendly and helpful"
Cons: "I'm signed up to get notified of changes to my flight. The gate got changed and I wasn't sent an email or text update. I'm a bit confused as to what constitutes as a"flight change update" , if a gate change doesn't qualify."
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Cons: "United and SAS are really separate and hard to manage reservation. Seats changed from what I purchased and it was uncomfortable. I don't think I will do a mixed airline flight again even though they quote them as a Star Aliance. Also, flying through Chicago ORD is not great. The international terminal is completely separate so you have to take a train, pour out water, enter security (and they don't have a TSA Pre). All around uggh."
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Cons: "Staff was not overly friendly and carried few smiles."
Pros: "Upgraded me to a bulkhead seat to accommodate my 6ft 4 inch frame!"
Cons: "All good"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Cons: "They did not let my daughter board to safely get home to my mother because she was to tall for a two year old and even after they were provided a birth certificate they still gave her seat up and wouldn't put her on a plane home until I bought another ticket. I am military I only flew with united because we have a contract with them"
Pros: "We were making an emergency trip to S.F. and everything thing was on time."
Cons: "Though we travel on United and have a United card the price of getting a last minute flight on a plane that was almost half empty was absurd. We will rent a car to return home."
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Pros: "Crew was great"
Cons: "Plane was really noisy and made a weird noise during takeoff and landing. Sad thing was I had to board the saw plane from San Francisco to St. Louis as well!"
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "Flight was changed on me last minute so I had to call United and see if I could negotiate a better flight time. Layover in LA went 3-4 hours longer than expected so I ended up getting in a lot later than expected, meaning I had less time to spend with my wife. I missed my flight on my way back - I think when everyone was boarding, I somehow misinterpreted the digital sign that said "Ontario" to mean that they were boarding for Ontario. I had to sleep in the airport that night because I missed the flight - most uncomfortable experience ever! I paid for United's lounge but they weren't open 24/7. Then they almost didn't let me in the next morning to the lounge because technically it was only for that 1 night, even though I had been at the airport all the same. Lesson learned - maybe I should just drive to SD rather than fly."
Pros: "Nice and easy"
Cons: "N a"
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"
Pros: "Shortened flight was unexpected & appreciated. Not sure if I lost some weight or united finally lengthened safety belts but I didn't need extension this trip."
Cons: "Feel like I got conned & ripped off over set upgrade at the checkin kyiosk. Offered an economy upgrade for $79 which actually was $94. I selected seat by window that had no other passengers listed in the seating aisle but somehow in the short period of time I upgrade & walked to gate a middle eastern family with 4 kids, none over 4yrs of age happen to book the seats in my aisle. It was not comfortable & definitely not an upgrade worthy of the xtra $ having kids kicking my chair, yelling, & crying majority of the trip. Had an extreme migraine when finally landed in Houston."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Pros: "Flight crew was attentive and kind."
Cons: "We had to sit on the Tarmac for 20 minutes before taking off due to low cloud cover over Seattle."
Cons: "This is wrong. I should be reimbursed for the extra I paid on the Newark to Seattle leg. I booked for economy extra/comfort and got only economy (coach). And with no apologies, no explanation. also,,... The flight was delayed by > half hour (but this happens). However, the flight attendants were somewhat unprofessional in their language.and attitude."
Pros: "I had a window seat, which was fine."
Cons: "I checked in for both my flights before departing on my red eye. When I landed in Newark I found out I had been bumped from my connection to Portland because United had oversold my flight. The next confirmed flight they could put me on to Portland was the next morning, 24 hours later! I ended up flying to Boston and taking a bus up to Portland, arriving seven hours after I was supposed to, exhausted. United customer service was indifferent and unhelpful. I will never fly United again, no matter the cost difference."
Cons: "Boarded, then deboarded due to missing rivets, flight delayed nearly 4hrs, luggage claim took close to an hour"
Pros: "The smooth landing & the kind flight attendants."
Pros: "The plane was very comfortable and the pilot kept us well informed on our flight."
Cons: "I didn't like how the tv screens flashed from one screen to another throughout the whole flight. I would have just liked them off. The other thing was one of the stewardesses walked up and down the isle like a bull in a china shop. She hit my shoulder at least 4 times as she walked by and never slowed down."
Pros: "The crew and staff were patient with so many situations out of their control. The Huston maintenance are on top of their game."
Cons: "1st plane was taken out of commission because there were loose/missing rivets from panels 2nd plane was taken out of commission because hot air was was coming through the vents and causing sensors to go off 3rd plane was taken put of commission because there was issues with cabin pressure. 4th plane had a row of oxygen masks down. The flight was delayed until a tech could come in and service it. The flight was further delayed because there was a missing receptacle in one of the lavatories."
Pros: "Worst trip ever. Will never choose kayak again"
Cons: "Effort. Sitting 5 hours for a 59 min trip sucks"
Cons: "Gave away my prepaid seat with no warning, preventing me from sitting in the seat I paid for with my Fiancée."
Cons: "Everything was great beside the flight price. Besides that it was EXCELLENT!"
Cons: "Seats that recline."
Pros: "The crew/pilot was excellent he got us an hour prior to schedule, however, the stewardess did not have good training to lay down rules i.e. going bathroom. They can be stricted but nice."
Cons: "Food not snacks should be an option to purchase."
Cons: "Service was the worst. The poor training of the staff, is clearly a result of poor commitment by the company to provide good customer service."
Cons: "The seats did not recline"
Pros: "Cheap flight . Luckily looked into there baggage rules. Cheap flight means they don't offer any entertainment nor complimentary drinks.I didn't know this but would use thier services again and again at the prices I paid."
Cons: "The change of flights. Had to stay in airport overnight!"
Pros: "Boarding process."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "Flight crew did try to make up time."
Cons: "Extremely late. Should of given us free non alcoholic drinks to make up for being so late."
Pros: "The crew was nice and the boarding was efficient, which allowed us to get out on time despite a late arrival from the flight before."
Cons: "The plane was freezing - I had on a long sleeve shirt and hoodie and I had to keep the hood up just to keep from freezing. Also the seats are basically metal with thin padding, s o it's extremely uncomfortable."
Pros: "Boarding was ok"
Cons: "The airline charges for everything from carrying a bag on which just about every other airline does not. You have to pay to pick your seat, if you are flying with a friend or significant other you will not sit near each other unless you pay. There are no snacks or drinks offered other than water, you have to pay for any snack or juice/soda. You have to pay more to get seats with a normal sized food tray, otherwise you get a food tray the size of an iPhone. Seats do not recline. Will never fly frontier again"
Pros: "Relatively quick flight - I slept much of the time. Decent leg room (but I am short). Great price!! I overheard others on the flight with similar prices, I am glad this was available."
Cons: "A loud crying baby was behind me the whole time. Inevitably, he stopped crying just five minutes before the flight ended. Nothing much any one can do about this. I did not think to ask for ear plugs, maybe you have them."
Pros: "I liked everything except I was a bit surprised to find out it was an extra $40 for my carry-on each way. I would've paid the extra $80 upfront but it seemed a little bit sneaky to add it on when I got to the airport. Otherwise it was a very enjoyable experience."
Cons: "From the time my flight sat at the gate for 30 minutes saying that had to load last minute bags, to getting no water to drink for 3 hours, to uncomfortable seats that do not push back, and now no bags after 36 hours after paying a $40.00 fee, with no way to communicate with the airlines for a status, this will be the last Frontier flight for me, regardless of the pricing."
Pros: "Flights were pretty clean and decent. Seats were moderate size not too small as I was told by some of my friends. Planes were neatly maintened and newly built. Free water offered which was expected."
Cons: "I felt taken advantage of by the surcharges."
Pros: "The plane didn't crash. That was the only positive."
Cons: "-Both flights delayed by hours to and from, with zero explanation from staff, nor any acknowledgment or sympathy for all of us waiting 4 extra hours to board a flight. -Seats don't recline, trays barely large enough to fit my iPhone on it -Hidden fees with everything. 1 carry-on costs $35-$60, picking a seat costs $9-$35, and you can't even get a glass of soda without paying. Cheaper to book elsewhere after all the extra expenses. -I would recommend horse drawn buggie before flying Frontier. The risk of dysentery is a better option."
Pros: "They won't tell her what they are doing and they keep making maintenance mistakes. I just want her home"
Cons: "Late take off small seats"
Pros: "The crew and conditions in which the planes were maintained. Our pilots were fantastic"
Cons: "The inexperienced personnel at the check in at Pittsburgh terminal who messed up my boarding pass, didn't have that I paid for carry on on the pass, this caused me further problems in Denver. Please train your people better."
Pros: "The crew was nice, flight on time and fine."
Cons: "I don't like the fact that you do not recycle, yet you provide goods that are just placed in landfills and will take hundreds of years to decompose. The airports recycle, is it that difficult to make that happen for Frontier? The hundreds of plastic cups, plastic bottles, cans, etc. etc. is mind blowing and is something I pay attention to. I actually took my item back to the airport instead of giving to the crew at the end so I could place the item in the recycle bin in the airport after asking your crew if there was recycling. They said there was no recycling. I also picked up a plastic bottle from another seat on the way out to help clean up since I knew you guys would throw it out anyway. Thanks for considering being more sustainable, eco-friendly, and for thinking about my comment seriously to minimize your airplane's environmental impact. I will pay attention and voice my concerns elsewhere as well - recycling shouldn't have to be done by the consumer, the businesses need to step up and make it happen."
Cons: "At every point, this airline tries to nickle and dime you. Costs for luggage and carry ons drive the price up to that of other tickets. The seats are very cramped and do not recline."
Pros: "The staff and crew were handling the situation well given the hand they were dealt."
Cons: "6 hour delay before they found replacement airplane, waiting till almost all food was closed before issuing meal vouchers, chairs do not recline at all, no head rest padding."
Cons: "Flight delayed again, upon arrival in Seattle we were unable to find our car seat. The Frontier rep was not upstairs nor at the carrousel even after being paged by the port of Seattle. Eventually, we found it in front of Delta's baggage claim with no bag on, no indicator (signage) at all that it was part of Frontier's flight."
Cons: "Canceled my flight 30 min before takeoff, and didn't get us on another one for 2 days."
Pros: "I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you."
Cons: "They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest."
Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less. Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated."
Pros: "The price"
Cons: "The seats don't recline, the boarding passes didn't scan anywhere we tried to scan into."
Pros: "The announcement (although I didn't take them up on it) to offer two domestic round trips if I'd sign up for one of their Mastercards. It's probably not a bad deal for someone who likes to have lots of credit cards and doesn't mind annual fees, I'm just not one of those people."
Cons: "My inability to access their e-mail offers to set things up ahead of time and at lower costs than paying them at the airport check-in, above and beyond the baggage charges themselves (Seventy bucks), especially for my carry on ... COME ON! I've become used to Southwest's far more enlightened policies, which I obviously prefer. Since it also has flights between Seattle and Denver, I'll look much more closely at staying with them the next time I make this trip."
Pros: "Airline ticket cost."
Cons: "Rude flight crew and the only thing that doesn't have a fee attached to it is the use of the bathroom and drinking water."
Cons: "They charge for carry on baggage and do not make you aware of this at the time of ticket purchase, so it is a surprise. They do not provide even free water in-flight; everything, including even water, is for purchase. Water should really be free. The initial prices are therefore misleading since they tack on many additional fees that are not standard in the airline industry."
Pros: "I was extremely disappointed with Fronteir airlines this was my first and only experience flying with them, and though the ticket price was great, it simply was NOT worth it! There were additional costs for everything! When I attempted to get my seat assignment I was told they assign at the gate, or I could PAY an additional fee for choosing one myself. And, they charge extra for your carry on bag. And expecting to at least be offered a soda, maybe a mini bag of salted pretzels if lucky (lol), I was SHOCKED to be told 1 soda was $1,99! Additional cost for any snacks or anything other than water! The aircraft was very dirty inside the bathroom as well as on and by my seat, as though it hadn't been even wiped down in over a month! (Pretty bad!) The flight crew were all very good I must say. I asked one of them and was told that 2of them were brand new employees. It really showed! They were much friendlier and genuinely cared about customer service! Refreshing! So, overall I would have to rate it low, and highly unlikely to fly with them again.even the checking in process was a real headache! I am glad to have received this questionaire , as I had planned on actually taking the time to sit down and write a letter as well as request a full refund , or credit for a friend, family member, or myself . You do run some pretty excellent deals, and I would like to welcome the opportunity to experience Fronteir in positive light, a nothing but positive experience. Thank you very much. Sincerely, Dr.Tamra D.Lyngaas 20426 102nd Ave. S.E., Kent, Wa. 98031"
Cons: "Two of your flight crew were caring and genuine it seemed. Great attitudes and upbeat!"
Cons: "Why should anyone want to book a flight only to find out that the ticket price doesnt include a seat................. for a seat there's an additional charge. And then a charge for a carry on bag of $40. Your airline is ridiculous!"
Pros: "Attendants are friendly and deserve to work at a more respectable airline."
Cons: "The elimination of tray tables is so cheaply appalling. Just to shove a few more rows of seats on a plane while sacrificing everyone's comfort and space. Could have shipped my luggage for cheaper than all the added fees. Will avoid this airline in the future."
Cons: "Brutal turbulence leaving Denver. We noticed a crack in the wing upon landing in Denver. Rudeness seems to be a prerequisite for Frontier flight attendants as they charge for water and carry on bags. We refused to pay the additional $13 to select our seats and as a result were seated on the last row of the plane. Kayak should really add the cost of seat selection, a carry on bag, and water to the price they are showing to be more realistic."
Cons: "Both flights to & from Denver were over 30 minutes late unloading passengers. This particular flight was late on all counts.15 minutes late beginning boarding. Departed over 30 min. Late and arrival was about 40 min. Late. I do like that charging for carry on means people board /load and deplane/unload quickly.We get what we pay for and Frontier is cheap. We payfor each little add on, reserved seats, beverage, carry on, etc.Good option if cheapness is primaryfactor over comfort, convenience, or reliabledeparture and arrival schedule. Unrealistic tight scheduling means little time to clean or prepareplane between flights."
Pros: "The guy who checked me in at the airport"
Cons: "Is very sneaky and is not easily disclose seats cost of the additional money food cost additional money drinks cost additional money. In addition they charge you for not only bringing your bag to be checked but to bring a bag on the plane. They do not do anybody any good to not disclose that when booking the flight in large font or a pop up window before you officially book. We sat on the runway at the Denver international airport for over an hour once we landed again completely irritating and dissatisfied!"
Cons: "We waited an hour on the tarmac for a gate to open. It took another 90 minutes for them to get the checked bags to the carousel. Frontier's excuse was that they usually have 8 people to unload the plane, that day they only had one. Frontier is too cheap to hire people and expects customers to tolerate their operational inefficiency. No one at Frontier showed any form of customer service skills and refused to grant any concessions to delayed, angry customers. In fact, the luggage supervisor called security because she angered the customers so much. To sum up, f*** Frontier and I cannot wait for their inevitable chapter 11 filing."
Pros: "The price was good."
Cons: "But not that good."
Pros: "Well, I initially thought I was getting a good price on a fare, however..."
Cons: "after arrival at the airport, I was charged -$18 additional dollars for a STANDARD seat -$60 additional dollars for EACH checked bag -$5 dollars for ALL refreshments to include water All these extra fees resulted in over $160 dollars in ADDITIONAL charges. for an uncomfortable (the seats were no better than cheap lawn furniture) unaccommodating flight experience. You'd be better off paying a little extra for a southwest or delta flight know what you're paying for UPFRONT, and it will be a much more comfortable and enjoyable experience. DONT FLY FRONTIER"
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Cons: "First time flying Frontier. Great advertised rate round trip Sea to Denver $140 vs next best AK at $170. Receive email to pick seat, Suprise... They cost $9-36 each way, no mention of free seats if you just show up and go open seating. also Suprise# 2 carrying are $40 each way. I choose $18 seats and had a carry on so total trip ended up being $140 + $126 in a frontier gotcha money an increase in fare of almost double. I did find out about the seat chafe scam before checking in and asked to just go open seat.....uhh no. So how much would the Alaska Air trip have been....$170 plus $0 for assigned seat and $0 for carry on so $170. So fool me once shame on you, fool me twice shame on me.... Their will not be a twice and I suggest Kayak add some notes to fares to avoid future bilking by Frontier."
Cons: "Long lines to check in. Only three people working the counter. No communication with passengers waiting to check-in. Very poor communication with people waiting in line. Did not like the fact that I had to pay to select a seat."
Cons: "I had to pay for either a carry on or checked bag. I also had to pay for my seat. Since there was no direct flight that meant purchasing 4 seats. These extras cost $80. Due to Frontiers limited flight schedule I had an over 4 hour layover. They charge for beverage service but on my flight back from San Diego to Denver and Denver to Minneapolis they did not do beverage service at all."
Pros: "The flight was the cheapest"
Cons: "Flight was a hour late. Gate personnel were uninformed and discourteous, seats were extraordinarily uncomfortable, tray tables were unbelievably small and not even water was free. I've flown no frills before but this was terrible."
Pros: "not much"
Cons: "fees for everything, new plane but hard seats, no screen, tiny useless tray tables, and flight was 2 1/2 hours late. the fees were the worst part, however -- next time I'll factor in an extra 100 bucks per ticket when I'm comparing prices to cover all the fees."
Cons: "It's just really hard to enjoy a flight when you feel like you've been nickeled and dimed. I flew frontier a couple years ago and felt the same way. I forgot I guess and gave it another try. I"m definitely done with Frontier"
Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."
Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"
Cons: "Absolute confusion as flights were delayed. Gate agent threatened do call the cops on me after I pressed him, firmly but politely, on why I was given different information by three different agents"
Pros: "On time, easy boarding, smooth flight"
Cons: "Baggage check agent spent 30 minutes explaining why car seats can’t be checked to family in front of me, while he had a line of about 10 people behind me. Added unnecessary, frustrating feelings to an already stressful experience traveling. Very poor situational awareness and no sense of urgency."
Cons: "I didn’t appreciate having to pay extra when we were never notified of the weight limit. On our first flight we were technically over the weight limit but were not charged and then were on our flight home and it wasn’t any higher in weight and we were charged. Then when we got to our destination our luggage had been broken and the zipper no longer closes. This was the first and last time I will be flying with Spirit Airlines"
Pros: "Nothing... the passengers were nice."
Cons: "It was horrible! I won’t let any of my friends use Spirit air. I had to pay 55$ for a carry on. I wasn’t even carrying a purse. I was told after I paid 55$ and they took my bag I could have pre- checked my bag for less! I had to pay for my seat!!! There were no screens, no outlets, no WiFi, and no snacks without a charge. On my return The Spirit website did not indicate gate changes as the gate changes. I prechecked this time, 3 hours early and the plane departed 40 min before departure. The screens at kiosk did not indicate changes to flight time or gate change. I wasn’t even called!!! I missed my flight. The staff gave no help for hotel or shuttle. I was to sleep 12 hours for n Next plane and my bag was on first plane. My original flight of $249 to Vegas was $349. Plus hotel 129 plus $40 for extra night stay and Uber."
Cons: "The service, the non communication, cancel our flight with no explanation, service in handeling all of this. Will never fly spirit EVER AGAIN"
Pros: "Nothing, at first how cheap it was, but one quickly realizes you get what they paid for."
Cons: "The fact that they blamed the weather for their in ability to land, but the reality is that the airline is so cheap they don't carry enough fuel to be able to give it another go at landing in Las Vegas. We were literally only about 15 20 feet from landing at our destination when the pilot decided to speed up and give it another go. But then they gave us some b.s. about how their gate was taken and they had no other available gates, but then they blamed the weather. Wish they could get their story straight. Anyway, the airline just stranded us in Los Angeles, which is even weirder since we took off from San Diego..."
Pros: "The flight attendants were very friendly and helpful."
Cons: "What I thought was a cheap flight, became a more expensive one because of all the unknown fees. Upon check in, I realized I had to pay $45 each way for a CARRY ON, plus $15 each way for a seat assignment. On board, any food or drink (water, ginger ale, etc) was for purchase only."
Pros: "The air rate"
Cons: "Expensive Water......"
Cons: "55.00 for a carry on bag?? Are you kidding me? If I had known that when I bought the tickets of course I wouldn't have bought the tickets. For another hundred dollars I could have bought a ticket From Alaska flown in comfort and had free water !!! Instead I had to use that 100.00 for carry on bags! I hate you guys! You're the biggest rip off. I fly an average 3 times a year. I will never fly Spirit and I will tell everyone on all social media not to fly with spirit unless they enjoy getting raped!!!"
Pros: "I had a small bag with me & they charged $57 just to Carry it with me on the plane ,i was very surprised .each way"
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Pros: "Crew and plane were OK."
Cons: "Seats were terrible. I did not get any sleep on either cross country leg. I can usually sleep fine on planes, but the seats were plastic and had no head stabilizer, and did not recline. It was impossible to sleep. I had a "donut" pillow for my neck, but the seats really made it impossible. I won't fly Spirit again until I hear they have better seats."
Cons: "The flight left 9 minutes earlier than scheduled so we missed the flight and had to go to hotel and missed a day at my job as well as my wife too."
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."
Pros: "When we went to the ticket counter to drop off our check bag, we learned there was a mistake with our tickets and we had only paid for the check bag on one leg of the round trip flight. Jack saved the day and got us fixed up without charging any penalty fees."
Pros: "The original flight cost was comparatively inexpensive, but when considering what I got and didn't get for the price, not really."
Cons: "I was charged $57 for a CARRY ON! Whaaat?! That's ridiculous. Most airlines don't charge you that for a CHECKED bag. And the worst part was, when I asked why my daughter didn't have to pay for her carry-on (a backpack), she told me that it was because it was a backpack, and that if I'd have had a duffle bag or some other type of tote, I would not have been charged. REALLY?! How does that make sense? I shoudl have asked her for one of those plastic bags and put my stuff in there! Good fodder for a comic, to be sure. And I will be sure to spread the word about this to all I know. Spirit SUCKS."
Pros: "Can't say I liked anything because I never got on my flight."
Cons: "Five other people and I were unable to board our flight from las vegas to seattle because we received numerous notifications that our flight was delayed, and we were all sitting at the gate at least and hour, one group 3 hours before departure, and did not hear the announcement for boarding because the flight decided to leave 30minutes earlier than we were told. When I went to check in, the plane was still attached, but the attendant would not let me on the flight. Further, this airline does not accommodate for arrangements since the next flight isn't until the next day, and the next flight the day after that. Missing this flight would not be so frustrating, had this airline not only had one flight per day, and we're on standby, we don't know if we will be able to board, we may be stranded for days. So moral of the story, you get what you pay for, and I'm now willing to pay and extra $100 for a more reliable airline so i don't get charged for every little thing and receive better service. This is not the staff's fault; they were all very friendly, this is a corporate issue."
Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."
Cons: "It's advertised as "cheap" but by the time you pay for the seat, luggage, etc., you end up paying more than other airlines."
Pros: "How it seems like the person calling the shots at spirit airlines has their head up something or needs help pulling their head out of something....."
Cons: "Worst day ever!!!"
Pros: "Got upgraded to larger, exit row seat for free."
Cons: "I like that Spirit offers low flight costs, but of course it's all made up by the crazy baggage fees, for-purchase only snacks and drink, etc. I know you won't change your business model because it's making you very popular and rich, but it is a rip off."
Cons: "Worst airline I have ever experienced. I will never book with spirit again or refer people to this airline."
Cons: "Without a doubt, the worst airline experience we've ever had to suffer through. HOW does Spirit expect to survive, much less prosper, with such abysmally poor customer service? . . The Spirit airlines customer experience lacks even the most minimal amenities--not to mention jacking customers with ridiculously exorbitant baggage fees!"
Pros: "Not much."
Cons: "I thought I was getting a good deal, but then any bag you take with you, carry on or not, costs $45. EACH WAY! So what we thought were $93 tickets were really $173 if we brought a carry on. Who doesn't bring at least a carry on. Oh, and by the way, if you don't understand that carryon costs extra, they extort you in form of a $100 fee per bag at the gate. They know they have you because you're about to board the plane, so why not extort money out of you. Then the seats don't recline, and thank God they don't because your knees are smashed into the seat in front you. I'm 6'3", which is a little tall, but i totally don't fit in these seats. VERY UNCOMFORTABLE. Then there is the endless nickel and dime'ing for everything: do you want a credit card, do you want to choose your seats? Oh that'd be $5 extra. Do you want to board first for $10, etc. etc. On the plus side, the flight attendants were at least funny and tried to make people laugh."
Pros: "I liked absolutely nothing about this airline to the point where I didn't even fly with them the day of my flight"
Cons: "They were not willing to work with me to change my flight date do to a family emergency and couldn't give me credit towards further flights, goes to show how broke this airline is if they really need the money and couldn't refund me like other past and BETTER airlines have done in the past, I will NEVER fly this airline ever again and have told many people to do the same, this was my first and last experience. As a side note I had to DRIVE MYSELF TO LAS VEGAS FROM SAN DIEGO because they were not willing to work with me but I still made it to and from my destination"
Pros: "Crew was friendly"
Cons: "Seats are made for midgets - baggage handling could have only been worst if they lost the bag. Would not take bag in San Diego until two hours before flight and it took 45 minutes to receive bag in Vegas"
Cons: "I must pay for my baggage. It's crazy couse I paid 100$ for my ticket and 50 more. Food???? What are you asking about?! There aren't free water! It was bad expirience. To go back I rent a car Mustang 5.0 it was more better, exiting!"
Cons: "This is the worst airline ever. Untop of the crappy planes, they don't serve you complimentary drink you have to pay for literally everything even a cup of water. We didn't know that you have to pay a fee for a carry on bag and charged us 100$ even though it was small and fit the length criteria. Their crew are very rude and don't give a hoot about how you feel"
Cons: "Had never flown Spirit before. First AND LAST experience. Don't care that they call themselves no frills. Their customer service is pathetic. Had to wait at the airport for 25 minutes for any Spirit employee to show up at the ticket counter to check my bag. By that time there were about 50 people waiting for help. Even other airline employees and TSA employees didn't know why they weren't there. Also called customer service to have my KTN (pre-check #) added because I couldn't put it in when I booked the flight. Even though he told me he would put it in- he didn't. So NO precheck for me. The seats in the plane are beyond uncomfortable. Like sitting on a hard straight chair -no padding. Charging for carry ons? Really? Checking my bag was cheaper than carrying it on and it's a SMALL suitcase seriously. Do NOT be fooled by the low prices listed. They are deceiving!!! Just trying to give a real review here folks. Not being overly dramatic."
Pros: "The crew was very nice and polite."
Cons: "My flight was delayed both ways. The seats are small and the plane made a terrible noise both taking off and landing. There was no entertainment at all and the carry on fee is ridiculous."
Cons: "Canceled flight"
Pros: "Rude check in helpers and charge me 50 dollars for my carry on bag, almost full flight ticket price."
Cons: "Rude check in helpers and charge me 50 dollars for my carry on bag, almost full flight ticket price."
Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."
Cons: "The tickets were high priced with terrible seating arrangements you have to pay 25$ extra for a decent seat. 55$ for baggage in addition to terrible customer service. To have the name Spirit you would think it to be a positive experience, not at all. Very disappointed wanted to try a new airline. Never again."
Cons: "I was very unhappy with the surprise boarding fees. I was charged to pick a seat and to BRING A CARRY ON!! I thought that was unacceptable. What only made me more angry was that they didn't even seem to check that I paid for my carry on, which leads me to believe most people weren't charged and only the suckers like me who paid in advance had to pay for the privilege of carrying our own backpacks. I have left maybe 3 negative reviews about companies my whole life, but this one I felt was necessary. I will never fly Spirit again, even if it means I have to pay extra."
Pros: "the initial price for the flight"
Cons: "paying for seats,,the outrageous price for luggage,,waiting 40 minutes before they turned the seat belt sign off only to have it turned back on within 5 minutes. Even though the attendants were up and serving drinks in the aisle, they were turning people back to their seat that wanted to use the bathroom, while other passengers were allowed to get up and go to the bathroom. There was no turbulence and we had reached our cruising altitude. When the seat belt sign was turned off, we were warned that it would only be off for minutes because it was going to be turned back on for the descent. Will never fly Spirit again, lesson learned."
Cons: "The whole system shut down waited for 3hrs no one told us what was going on Super annoying"
Cons: "The crew members were rude and I felt inconvenienced by any request (only made one--for a beverage). I witnessed extreme rudeness of the crew members to other customers as well. The seats don't recline and are quite thin and hard. Without doubt, this was the most uncomfortable flight I've ever been on (as was the other flight on this trip on a spirit plane). I will not be flying spirit ever again. I paid for my checked bag 24 hrs in advance and still paid $42 dollars. I luckily had a printer where I was staying and could print my boarding pass to avoid being charged for that. All that being said, even with my planning and following "spirit 101" guidelines on their website, I ended up paying the same I would have had I flown another (more comfortable, less inconvenient) airline with better customer service."
Pros: "We had to pay an additional $150 for carry on luggage. (I was never told this when I bought the tickets) No snacks or drinks were given on a trip literally across the United States. Terrible service and super cramped seating. Never flying spirit air again. Ever."
Pros: "Overall good & easy experience. Bought last minute ticket ( the day before my flight) at a very decent price, 80 dolls"
Pros: "That I safely landed."
Cons: "The chairs. At least they should be able to lean back so I can nap. My neck was destroyed after the flight."
Cons: "Only offered a "voucher" for a future flight when they cancelled my original flight. They offered a later flight, but I would've missed the event I was trying to make so I had to take a flight from another airline."
Cons: "Had a change of plans and called to change my flight and was informed that is spend more money than the flight was worth changing it and was advised it was best to just not show up for the flight."
Cons: "We got to the airport and was unable to check in because the desk attendant said the flight was boarding, but the departure screen did not say boarding until 15 mins after she said that. I am very upset that we missed our flight and that she provided the wrong information and was not helpful at all."
Cons: "this might have been my mistake I did not arrive 45 minutes prior to departure I was 6 minutes past the 45-minute line and they would not let me board the plane..I asked 4 times to talk to a manager all I kept hearing where she was at lunch and she would be down in a bit I waited for almost 30 minutes before I decided just go catch another plane on Southwest to Vegas kayak might want to inform all of their customers dealing with spirit Airlines that the 45-minute cutoff point is crucial...one of the problems is and I received a email from you the day before that it was moved to a different terminal so at the San Diego Airport even the people that work there didn't know where the Spirit Airlines was and there was 5 people behind me who had the same issue and this Airline will not work with us then they tell me it's too late the plan is already full...I did fly back from Vegas on spirit but what I thought was kind of bizarre with people still boarding the plane five minutes prior to takeoff...next time I go to Vegas I might just pay the extra money and Fly Southwest ...and besides that that plane coming back from Vegas did not sell mechanically strong it made all kinds of noises when we landed and everybody was even looking around like something was going to fall off the plane when we landed in San Diego"
Pros: "when I changed seats, the people next to me were normal & understanding"
Cons: "there was a creep that sat next to me & acting soo strangely he forced me to change seats"
Pros: "when we landed safely"
Cons: "Shysters of the not-so-friendly skies! As a loyal #AlaskaAirlines customer, I hesitated before buying tickets on Spirit from San Diego to Vegas. After finding an online "deal" for Spirit, maybe $100 less expensive and a convenient flight time, I bought them. Spirit should be heavily fined, if not shut down, for their dishonesty. Upon check in, there was a surprise $55 fee per checked bag and $100 FEE PER CARRY ON bigger than a purse EACH WAY. No cash was accepted at the check in, gate or in-flight. This was not a problem for us, but felt bad for any person who forgot theirs. Once on the plane, Spirit charges $3 per water, soda or juice (inc $3 per refill). Cheap snacks started at $3 per small courtesy size though $7 per "luxury item" of cup-o-soup noodles. Icing on the cake of poop experience was our airline server. Shocked in to tears of laughter, the woman with the beverages walked up and barked "what do you want?!" To our row. I asked to buy the Moscow mule. She said, "where is your card? If it is not out of your wallet now I am going walking away. Other people want drinks and I don't have time for you to get out your wallet!" LOL!! I gave it to her, then she barked a similar rant at the nice people sitting next to me. NEVER, EVER will I fly Spirit again. The charges alone are so dishonest but the service is awful too."