Pros: "Got here early"
Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Pros: "The pilot went around to passengers and apologized foe delay."
Cons: "3 plus hours of delay????"
Pros: "The seats were good and we boarded quickly"
Cons: "No entertainment or snacks"
Pros: "Crew were are polite and had warm hospitality."
Cons: "Flight was delayed. Bag damaged"
Pros: "Seats were very comfortable and they provided free movies with a seat console for a 2-hour flight. Great!"
Pros: "It was a short flight"
Pros: "Fast flight"
Cons: "Seats were a little uncomfortable. The boarding process took a while."
Pros: "Great crew and seats were pretty comfortable."
Cons: "Dirty cabin, dirty glass, worn out carpet, seats falling apart, filthy privacy crew drapes. The CEO needs to be more hands on and do random inspections."
Pros: "Smooth ride"
Cons: "Left a little late so our flight was a bit late landing in return"
Pros: "Great entertainment system, great selection of movies. Comfortable and well kept up plane."
Cons: "Controls for entertainment system were often broken. Flight boarded late. Few vegan snacks available."
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "There is nothing about this flight that my girlfriend and I liked. This was the worst experience with an airline either of us have ever experienced."
Cons: "We didn't like that we were delayed so long that we missed our connecting flight. We were delayed upwards of 3.5 hours and watched a flight going to the same place that was supposed depart 1 hour after us, and it left 30 minutes before us."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."
Cons: "Wish there was in seat inflight entertainment like Virgin America."
Pros: "not too much"
Cons: "We made it to the gate with a good 10 minutes before take off. They did not call our names on the overhead because we were nearby the gate. But when we approached them at the gate counter, I heard the radio saying that our flight was pushing back. WTF?? Luckily they were able to get us on the next flight an hour later. But still, not impressed."
Pros: "I was so impressed by the friendly and efficient boarding process and the on-time departure and landing."
Cons: "USB outlet was loose so cord would fall out (this was true when I flew another Alaska flight earlier in the week as well). Only free snack offering was cookids; prefer a snack with less sugar."
Pros: "Very professional and nice crew."
Cons: "Same as above"
Cons: "Alaska Airlines flight from SFO was supposed to leave at 3:15pm. We finally left around 6:00. Significant delay that made us late getting into Seattle."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "Polite, if overworked, staff. Seating on the new 900-model airplanes is pretty good. Really like that a passenger can sign up for a seat at no extra cost as the time of the booking. Do not change this! Really like that staff get families and wheel-chair bound folks on board first. I fit into neither of these categories, but it is the right thing to do."
Cons: "Boarding inefficient; only one person to take tickets as passengers are trying to board the plane. Why not have 2? One Alaska Air person on each side of the runway. One hour delay on return flight. Potentially it could have been another 3 hours. And the plane would have flown in to Oakland or San Jose, not SFO as scheduled. At first the passengers were not told why. Later the crew told us that it was due to fires in No. California and that instrument landings were being required at SFO which meant longer times. With so many Americans traveling these days, provide more seating. Even folding chairs or fold-down seating along the windows would be helpful. Provide more outlets to charge electronic gear while waiting. For faster plane loading, recommend line up by rows such as, yes that one, Southwest does. 900-model airplanes: Lighting is lousy. Fold-down trays cannot be pulled closer to the seat :-("
Pros: "Friendliness was nice but generic"
Cons: "Hard seats in coach and you have to pay to use a mobile pad to view their entertainment. my opinion they should upgrade their seats like Virgin that they just acquired and take a que from a stellar airline."
Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"
Cons: "lost luggage.......two days...............................19 miles away."
Pros: "The staff was friendly, a nice experience"
Cons: "We arrived early and had to wait on the plane for 5 to 10 minutes and it got hotter and hotter. I wonder if there's anyway they could have told the ground crew that we would be early so that we did not have to wait"
Pros: "Would be better to allow blue Tooth headsets to view tv/movies did not have wired head phones and did not want to purchase them."
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Pros: "Quick boarding, large overhead bin for storage, comfortable seat and headrest, convenient outlet for charging and great leg room. The flight was short, 1 1/2 hour so just drinks other wise you can purchase food. Crew were friendly and clean bathroom."
Cons: "Wish they include a better snack like nuts instead of a cookie, otherwise I would definitely fly them again."
Pros: "Medical emergency on board, crew kept calm. Luckily there was a doctor on the flight, he and the crew attended to the passenger. Reassuring to see such a professional team."
Pros: "on time"
Cons: "preferred a friendlier cabin staff, lousy in flight magazine, rushed service, good for airline cost wise, but will choose another carrier when flying to the Evergreen state ... Yes i will pay more for more, when flying we have a choices, you will NOT be mine $"
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Pros: "Seats were comfy"
Cons: "Delayed and no head rest tv screens :( Flew with my two kids those sure make a difference on how my flight goes"
Cons: "Our flight was delayed by an hour due to maintenance. We finally boarded with good news that it would take us just an hour and twenty five minutes from SFO to SEA. But then there was another delay on the strip for an hour. Then the off boarding process was extremely slow as well. Was just felt like a very long night."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "First Class was so comfortable. The attendants were efficient and attentive, and the breakfast meal was delicious."
Cons: "I wish there was a dinner meal, but the cookies were delicious too!"
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Cons: "I went to the Intl terminal and asked a Virgin employee where to go and they told me to go to domestic. The Virgin employee at domestic told me to go back to Intl, and the Alaska employee told me I should have arrived earlier. I was upset that they were not helpful but I understand this was also my fault for not realizing I was on an Alaska flight in the beginning."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
Pros: "After flight was cancelled, I called Alaska Customer Service and within 10 minutes, I was confirmed on the 6pm flight to Seattle. Alaska agents were calm and helpful."
Cons: "Flight was delayed with little to no information as to reason for cancellation. A gurney was seen taken down the gangway once the flight appeared. The flight was then cancelled. Passengers scrambled to get on next flight. Meal vouchers were promised but never handed out."
Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"
Pros: "Play more Christmas carol during Christmas season"
Pros: "i always prefer alaska air or sw air because the service is best."
Cons: "i have no complaints"
Pros: "All of the crew at the gates and at the airports were WONDERFUL! Very patient and accommodating. They dealt with some very frustrated passengers very well."
Cons: "This was the first time that i had to change AIRPORTS for my initial flight. This caused a HUGE delay in the initial flight. This was NOT communicated well to the passengers..... ALASKA AIRLINES could have done MUCH better with the communication of that delay and everything involved!!"
Cons: "We waited 2.5 hours at SFO for passengers but our they wouldn't wait 30 mins for the people on mine."
Cons: "no complains"
Pros: "This flight was fine. It wasn't really anything to write home about - nobody went above and beyond; nothing was terrible. It could have been better, though. The flight actually landed a bit early, which was nice since it was a bit of a late flight."
Cons: "Pretzels. The in-flight snack was pretzels, which is innocuous and also super boring. Also, no entertainment to speak of."
Cons: "I had to pay 25.00 for my carry on suit case because it was a little to big"
Pros: "Crew was outstanding! Relaxed yet professional vibe"
Cons: "Online seat check in was confusing"
Pros: "The entire trip was amazing"
Pros: "Entire experience was perfect"
Pros: "Free flight with my sky miles!"
Cons: "One tall black stewardess was rude. Cost money to watch movies so looked at lots of previews for free. Sandwich chicken salad not the best. Had to walk “mile” to get to my gate."
Cons: "The departure gate changed but no one told us. The departures hall where the original gate was had only one digital screen on the other side of the room with departure info. If sitting still didn't make me restless, we would've missed our flight!"
Pros: "The crew was very friendly, the plane was very clean, and we got a free upgrade to accommodate a family. Our upgraded seats were spacious and very comfortable! I also loved the food and free rum punch!"
Cons: "The free games on my entertainment system never worked, which was pretty disappointing. When I pushed “play game” it acted like it was thinking and then went back to the same screen as before."
Pros: "I liked it!!! It was on time in both directions, good food, nice staff etc...."
Cons: "I was quite happy with the flight."
Cons: "Crying babies on both flights coming and going. Certainly not the airlines fault but took away from what could have been an enjoyable flight. Had to wait forever at SeaTac for my golf clubs to come out!"
Pros: "This was my 3rd flight with this airline and I wish they serviced the nations in the Atlantic"
Cons: "Please start an operation on the atlantic side of the world"
Pros: "Complimentary food and cocktail"
Cons: "You had to pay for any movie, and the flight attendants kept skipping over my husband and I when handing out food and drinks."
Pros: "Served a meal and lots of drink services which was great! Really friendly attendants."
Cons: "Didn't like that you have to buy the movies on the plane."
Pros: "The complimentary sandwich and chips were appreciated."
Cons: "To get earphones, blankets, play video games and view movies all required purchase."
Pros: "USB charging station. Hot meals."
Cons: "To pay for movies. Boarding announcements initially confusing . Plz note Sailors are not allowed to wear uniform even on official travel."
Pros: "The food was good and landing was great"
Cons: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Pros: "Generally friendly crew, seatback video entertainment and usb at every seat is nice, but it’s essentially $6 per seat to watch anything."
Cons: "$50 overweight bag charge knowing everyone is going to be bringing more home from Hawaii than they left with. “Meal service” is a single microwaved sandwich in a bag with no options available. Coach is incredibly dense with minimal recline. Our flight sat roasting at the gate w difficulty starting the engines for an hour and only a verbal apology given - if you’re going to nickle and dime the customer, be prepared to make amends when things don’t go well."
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Cons: "On our flight from SEA to HNL, we got free entertainment which was awesome! However on our return flight, all of the movies (mind you - the exact same movies we had gotten for free on our flight over) were now all $7.99 each. I think it's very disappointing to charge for the movies, and not only thy, but $8 is very excessive in my opinion. Had it been 2.99 maybe I would have considered, but $8 is outrageous. Very disappointing."
Pros: "Hawaiian Airlines and the Airbus aircraft that they used for flying between Seattle and Maui were excellent the staff was wonderful and the plane was clean and very comfortable thank you"
Cons: "Boarding was a little unorganized"
Pros: "The airline provided food and even a complimentary alcoholic drink."
Cons: "No movies onboard, well, not free. The airport is weird, we had to walk and take different paths to get to our gate."
Pros: "I liked the on-board entertainment and superb services."
Cons: "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
Pros: "The lady at the counter was very helpful!"
Pros: "The service"
Pros: "Lots of delicious snacks and meals!"
Cons: "Bevridge cart was a little silly. Sometimes you could have soda and sometimes you could only have coffee or tea, but the sodas would be visible on the same cart. Most, if not all the ones you want to watch, of the movies and tv shows cost extra."
Pros: "Crew was friendly."
Cons: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Pros: "complementary drink and meal service"
Cons: "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
Pros: "I was traveling with my two boys, crew was so nice, helping us baggage and smiles."
Cons: "Seats were a bit uncomfortable."
Pros: "From the agents to the flight crew and even the Captain , everybody was friendly and attentive. The dinner was just the right size and was very tasty."
Cons: "There was a 2.5 hour flight delay and I wasn't noftified in advance of the delay. I would have had more time on the island had someone sent a text to my listed phone number! Some on the plane were notified but it was hit/miss of who was or was not notified."
Pros: "Everything was just "ok"."
Cons: "When we finally arrived at the gate, and I say "finally" because HNL is such a terrible airport in general (took us over an hour to get our luggage in order to clear customs and get it back on the flight home, HA's business lounge is in a totally separate terminal from where our gate was and the little "wiki-wiki" bus that takes you from one terminal to the other was slower than walking, so we walked) there was no separate boarding line for First Class. When you've splurged on 1st class for a special occasion (25th anniversary in our case) you kind of expect all the little things (like priority boarding) to be in place."
Pros: "The landing was the smoothest I’ve had in a long time and the captain apologized for delays and was very informative"
Cons: "No free entertainment choices and the usb was not able to charge my iPad. Crew seemed a bit annoyed when helping customers in the economy cabin and were not as friendly as other crew members."
Pros: "Meal included on the flight was good."
Cons: "We were not assigned seats when we purchased our tickets. We called to try to get seat assignments and they told us to talk to a gate agent. When we went to the airport to checkin, there were NO gate agents at checkin. You had to check in on a computer and then drop our bag at the agriculture screening point. We went to guest services and they told us to go to the gate. We went to the gate and it was closed with no one there. We asked information and they sent us to guest services. Guest services then got snippy with us and told us to wait at the gate. So, we didn't even know if we would be able to sit together or if we'd be stuck with middle seats on the 5 hour flight until an hour before the flight left. Ultimately, our seats were fine, but the fact that no one could or would help us and the help that was there was completely useless and kind of nasty, convinced us to NEVER FLY HAWAIIAN AIRLINES AGAIN. Oh, and on the plane, they have an inflight entertainment screen on each seat, however, you have to pay for EVERY movie on it. This was not the case on Alaska Airlines, where entertainment was free."
Pros: "No A/C while on the ground and it got very very hot waiting to take off. Then no entertainment or power supple for the entire flight. I had heard many good things about this airline before, but NONE were fulfilled. Won't fly again or recommend. They could have at least offered so compensation or at least a couple of drinks."
Cons: "I did not like having to pay for movies after I paid $80 for extra Comfort seat"
Pros: "When we checked in it would have been helpful to have a crew member tell my husband and I that we were not sitting together so we could have tried to address. We didn't notice until we were boarding. The service cart was busy more than our flight to HI."
Cons: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Pros: "Crew was nice. Boarding was good. They supplied a meal and it was a very smooth uneventful flight."
Cons: "Cabin was cold but if you wanted a blanket you had to buy one. Seat in front of us was broke and delayed the flight while they tried to fix it (they did not)."
Pros: "Delayed flight. Pilots were great about giving information to passengers. Attendants were wonderful."
Cons: "We have never had a long flight without any movie choices or other entertainment for the entire trip. It is not ok to have such a void in offerings for passengers for such a long flight. We will never fly Hawaii again because of this. Seems like this airline has gotten carried away with cost cutting. Sorry to say, I will be sharing this disappointment with friends. We have never flown with this carrier before, but we expected better."
Pros: "The crew was great in helping us try to make our connecting flight after we realized we might miss it. They helped us tag our gate-checked stroller (which we had to ditch) and let us off the plane first. And the pilot notified the ground crew at our connecting flight too. Thank you, we made the flight!"
Cons: "The 1 hr delay in OGG caused us to nearly miss our connecting flight in SEA."
Cons: "The Honolulu airport is difficult to navigate, very confusing, and crowded (not your fault, I know, but airlines should demand more from the airport administration). The entertainment options under "complimentary" all required a payment, even the ones I watched for free on the first leg of the flight from Tokyo."
Pros: "Nice to have a meal. The mai tai was great! Charging for movies is not appreciated though."
Pros: "We made it."
Cons: "Some crew members were quite rude and not accommodating. Simple requests for water were not met or were met with serious attitude. No food alternatives, which does not work for me as I have a particular allergy. There was no entertainment or wine available (I booked an international flight -- which in my experience always includes these things including special meals. We were treated as if we were flying domestically, which was not what we paid for). I won't be booking Hawaiian Airlines again."
Pros: "I liked the plane had 2-4-2 seating, a USB plugin, and the fact that the first flight was right on schedule."
Cons: "Leg room was average at best. I'm 5'9" and my knees barely cleared the seat in front of me. Food was crappy. Disappointed to find that there were NO movies or TV for free. $8 per movie for 6 hour fight? Every other airline I've traveled offers some sort of free movies or TV for that length of flight."
Pros: "The staff were very confrontational and rude. I never write reviews but this as a very bad way to end an amazing vacation. Basically it felt like they said screw you get off our island. I've never had a bad airport experience until this one."
Cons: "The staff working customer service, baggage check, security."
Cons: "I think you could provide 1free movie on the flight since it is a fairly long flight. That plus your meal you would be the only way to fly."
Pros: "Nothing - relieved to leave finally"
Cons: "Every employee who works in Maui"
Pros: "Crew was very friendly and professional"
Cons: "Flight was delayed; initially told 30 mins, then 30 mins more, then about another 30 mins. No real info was given as to the why they had to stop boarding, have passengers get off of the plane, unload the bags, get a new plane and start the process.... several passengers were just told "30 min advisory delay""
Pros: "The staff was very helpful, however it should not have gotten to that point."
Cons: "Upon purchasing via Kayak 5 weeks prior to departure date via Kayak-I got no confirmation of receipt via email or an option to choose seats. No confirmation of purchase made. Confirmed with credit card of confirmed purchase after 48 hours of purchase. I also needed to physically go down to airport and inquire with desk clerk (who was very helpful) on the confirmation of flight info/code, next the desk clerk picked my seats which he chose window and seat next to (2 parties/traveling with child) not a problem considering I have cronic back issues. Weeks later, the Day before my flight as I checking in on line, my seats were moved to the worst possible place on the plane (2 center isle seats-again back issues would cause constant and periodic standing/sitting rotations at the very back of the plane-46 row, which prompted a second physical visit to airport front desk. Upon arrival first reservation code was not valid, desk clerks again helped out immensly. Desk clerk reassigned both parties to NEW seats (which were the handi-seats on reserve, advised by clerk that this was not "Guaranteed" seats). Later on at Check in time-Seats moved yet again, this time separated from my child (Very poor). After check in was advised to get past security checkpoint, go to gate & see desk clerk fronting gate to inquire about seat changes MAYBE they can help. AGAIN desk clerks very helpful & moved seats to accomidate my circumstances. High Stress & Unwanted anxiety FROM PURCHASE-RIGHT UP TO THE GATE. EXTREMELY POORLY EXECUTED COMMUNICATION, CONFIRMATION CODES WRONG, SEATS MOVED MULTIPLE TIMES & SEPARATED FROM MY CHILD TO TOP OFF. HOPE NOT ALL WAS AS "Stress Inducing" as my purchase. Maybe-BIG MAYBE......NEXT TIME."
Pros: "Meals are complementary (they pride themselves on being the only US airline that still serves complementary meals) and they had some complementary wine. Staff are friendly and my flights arrived either on time or early."
Cons: "The meals, though free, were pretty mediocre, but then again I guess all airplane food is. The complementary wine was also pretty bad. My sister is lactose intolerant, and they didn't have a dairy-free option for her. They sold snacks, blankets, and headphones but no longer take cash for them. Also I thought blankets used to be free? If you wanted to watch a movie or TV, you had to pay something like $8."
Pros: "Food! Real food! Not just a tiny bag o nuts or pretzels! It's a long flight..that's just not enuf for what you paid for the trip!!!!!!!!!! Awesomest service EVER!!!! I've flown with Hawaiian airlines just twice and I recommend them to EVERYONE!!!!"
Cons: "Kinda high on the price of movies"
There was no entertainment and there was only a snack for "food." But as it was a two-hour flight, no more was to be expected.
The staff was very friendly and professional.
Pros: "Extra room and fast boarding"
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "It suited the time i could travel"
Cons: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "On time"
Cons: "Flight attendants not friendly"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Pros: "New plane with good features. I was very comfortable."
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Pros: "comfortable seats enough overhead bin space."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Cons: "horrible boarding management in SJC."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "Pleasant flight overall. All else normal."
Cons: "Nothing negative stands out"
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "Each leg of my flight from San Jose to Anchorage was met with helpful staff and courtesy beyond the price of my ticket."
Cons: "They didn't even pour me a full cup of orange juice."
Cons: "Plane was too hot!! Ac nor working !"
Cons: "We were delayed 3 hours for mechanical repairs."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Great plus amenities if watching flight."
Pros: "The flight crew were amazing!"
Cons: "Gaye agent refused to let me take my medically necessary medical equipment and meds on board. She refused to look at my Dr note that TSA had no problems with after screening. It was humiliating and horrible!! I have a video ad well as statements on the flight from other passengers regarding how she treated me it was horrible!!"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Price, new plane, interactive system"
Cons: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Cons: "It took a while day to get our bags after they decided to put it on the next flight"
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "Great entertainment system at each seat"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "New plane with leather like seats and good entertainment system."
Cons: "They lost 1 of 4 bags."
Pros: "seat comfortable enough"
Cons: "unbelievably tightly spaced seats. Incredibly uncomfortable to have knees pushed into seat ahead - - so tight almost impossible to get feet under seat."
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "I liked nothing."
Cons: "We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach."
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Cons: "When we got off the plane in LA from Sydney they told us our flight to Boston was cancelled, and the next avail option home was in 12 hours. We spent two hours with them and on the phone trying to work out different options to get home sooner, when they brought the flight back again, cancelled it again and then eventually brought it back. The customer service agent on the phone said the flight was on, while the agent on the ground said it was cancelled. They were all confused. Caused an unnecessary amount of stress and work. Would make me think twice about ever flying with American again"
Pros: "On time flight"
Cons: "Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "Liked the exit row."
Cons: "Hated the delay of more than 90 minutes."
Cons: "Loud and obnoxious gossiping throughout the flight. Using profanity and talking about personal issues. Extremely unprofessional."
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Pros: "Free movies and TV shows through the United app"
Cons: "Bags separated at boarding when there was overhead space left on plane and gate agent saying "no space left"..."
Cons: "Entertainment cut in/out"
Pros: "On time."
Cons: "Impolite gate crew, screen and wifi not working. No outlet at seat. United has successfully become Spirit's number one competitor for worst airline."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Cons: "Second mechanical delay for me on this trip with United and the plane felt very old and rickity. Extremely delayed into Seattle until 2:40am"
Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."
Pros: "Boarding quickly"
Cons: "Captain was 1 hour late, then wasn't prepared with a gate when we arrived in Seattle. I got home 3+ hours later than I expected, and I have a short vacation time."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "It was a short flight"
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Pros: "Smooth flight"
Cons: "No blanket"
Cons: "Flight delayed by almost 2 hrs"
Cons: "No entertainment"
Cons: "30 min delays on both ends."
Cons: "Narrowness of seating."
Pros: "The flight left on time and landed on time."
Cons: "The asian mix cracker pak was horrible. Seats cramped and uncomfortable. Plane loud inside and cold."
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Cons: "Plane change resulted in middle seat in far back instead of aisle originally."
Cons: "I was very I'll and could not complete this flight. Was told by airline to call Kayak for changing date of flight for $50 vs $200 they would charge. Ticket was less than $200. I called Kayak. They said sorry it will cost you $200 per airline policy. Either way, this is unacceptable to me. I will stick with Southwest who let's you change flights on all fares if you use it within one year. So since change fee was more than ticket I just ate the cost. Not happy with UNITED or KAYAK. Won't use either one again."
Pros: "Crew was new but okay."
Cons: "Flight was delayed by an hour or so. Then had a last minute gate change across the airport from my original gate."
Pros: "Cheap fare"
Cons: "Staff was rude and it was some what ok"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "Lovely flight with an attentive crew and nice amenities"
Pros: "All fights.. On time made it home safely Friendly crew both ways.."
Cons: "Entertainment should be easier to access.. And Free!!"
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "Our names are Steve and Jan Hovde if you have any other questions about our flight concerns. We can be reached by phone at 360-332-8414. We did not call FAA, but still very much a concern. We have flown United other times and many other airlines and many Boeing 737's...we noticed other passengers looking at each other because of the clunking and growling sounds."
Cons: "most important I vowed I would try and call FAA about safety concerns with the plane. Mechanical noises prior to take off , during flight(right fan whine) - could hear it when started engines in SF., Some loud clunking at take off bringing in landing wheels and again letting down for landing in Seattle. When plane came to stop at the gate, again some noises we have never heard before on 737's. Please check out that plane more closely. Part of our concern is that Pilot mentioned before take off that they had problems with scheduled 737 and they needed extra time to locate another 737 that could be used(Why our take off was rescheduled twice and different gate)......it seemed that one that had been mothballed may have been brought out to use......We did mention some of this tactfully to stewardess' standing near exit when we got off the plane(She seemed surprised and wondered what we were talking about. We were so thankful we made it. We just figured that flight crew would be tracking these odd noises and pass along to captain if he couldn't hear."
Pros: "There's really nothing good to say, because it never happened."
Cons: "Same problems I had with the Phoenix to San Francisco leg. The flight never happened. It was cancelled and I was stuck in Phoenix another night, missing my kids. No compensation was offered. When I asked, they said, "oh, we don't do that." Yet another reason to never fly United ever again. Alaska doesn't have to be asked for compensation, they just compensate you, period."
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Pros: "Flight crew was attentive and kind."
Cons: "We had to sit on the Tarmac for 20 minutes before taking off due to low cloud cover over Seattle."
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Cons: "i did not see anywhere when checking in on line that there was a charge for checked bags or that the self checking had to be done 45 minutes prior to departure."
Pros: "While waiting in the terminal for everyone to board and the plane to be cleared you got your options of watching everything on the Direct TV headrest screens. It was interesting to see what people watched at 1am (4am my time)."
Cons: "Received another handful of snack mix, which was fine. At least I knew not to eat it this time. Once the plan took off, the headrest screens asked you to pay some ridiculous amount of money to watch them for the hour that we were on the plan. I wasn't surprised, but I never found out who killed the lady in my show. Bummer."
Pros: "I just missed my flight by a few minutes. The crew was very helpful for booking me in the next flight."
Cons: "No entertainment at all."
Cons: "Flight was super delayed. Missed our connecting flight. Ruined my plans and trip"